Exterieur
Beschikbaarheid controleren

Beoordelingen van Mercure Penrith

4 out of 5
Mercure Penrith
Cnr. Jamison & Mulgoa Road, Penrith, NSW

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 433 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 380 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 106 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 57 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 1001 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are superb. Conveniently located. Good value for money.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Darren

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
For such and old place it has been kept up to standards was super impressive for how modern it looks inside and out
3 nachten verbleven in april 2024

8/10 – Goed

Kirsty

Positief: Personeel en service, staat van de accommodatie en faciliteiten
The staff were amazing
1 nacht verbleven in april 2024

8/10 – Goed

Aileen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

patricia

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy check in , clean and convenient location .
1 nacht verbleven in maart 2024
Reactie van Natasha op 1 apr 2024
Dear Patricia,We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 – Goed

Michael

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Aimee

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were so helpful and friendly, was great. Having the panthers with all the entertainment and dining options so close was terrific. The buffet breakfast was good, lots of options and not too busy.
1 nacht verbleven in januari 2024
Reactie van Natasha op 20 mrt 2024
DearAimeeWe very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 – Uitstekend

Emily

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the close proximity to Panthers for meal options. Easy to get to from the motorway
2 nachten verbleven in februari 2024
Reactie van Natasha op 29 feb 2024
Dear Emily,We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 – Uitstekend

Bradd

Positief: Netheid, personeel en service
Peaceful
1 nacht verbleven in februari 2024
Reactie van Natasha op 29 feb 2024
Dear BraddThank you for your feedback, we hope to welcome you back in the near future.Kind regardsNatasha Spiteri Rooms Division Manager

10/10 – Uitstekend

Suzanne

1 nacht verbleven in februari 2024
Reactie van Natasha op 1 apr 2024
Dear Suzanne,We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 – Goed

Louise

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Natasha op 29 feb 2024
Dear Louise,Thank you for your feedback , we hope to welcome you back in the near future. Natasha SpiteriRooms Division Manager

10/10 – Uitstekend

Denice

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to all places I wanted to visit while away
2 nachten verbleven in januari 2024
Reactie van Natasha op 2 feb 2024
Dear Denice,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 – Uitstekend

Tim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really good stay. Friendly staff, good amenities on site and close to everything. Highly recommend!
6 nachten verbleven in januari 2024
Reactie van Natasha op 2 feb 2024
Dear Tim,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 – Goed

Marsha

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Natasha op 2 feb 2024
Dear Marsha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 – Goed

Kristin

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Clean but dated. Good for an overnight stay if you are attending a show at Panthers
Reactie van Natasha op 2 feb 2024
Dear Kristin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 – Uitstekend

Arina

1 nacht verbleven in januari 2024
Reactie van Natasha op 2 feb 2024
Dear Arina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 – Goed

Kobi

5 nachten verbleven in december 2023
Reactie van Natasha op 2 feb 2024
Dear Kobi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 – Goed

Carolyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was great but just a few suggestions. Bathroom needs a towel ring & another towel rail.
2 nachten verbleven in december 2023
Reactie van Natasha op 7 jan 2024
Dear Carolyn,Thank you for taking the time to share your feedback. Thank you also for providing these suggestions i will forward on the Housekeeping department to look into.We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 – Uitstekend

Eddy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Clean, comfy and relaxing
1 nacht verbleven in december 2023
Reactie van Natasha op 7 jan 2024
Dear Eddy,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Natasha op 7 jan 2024
Dear Mark,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 – Goed

Kathy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient
1 nacht verbleven in december 2023
Reactie van Natasha op 2 feb 2024
Dear Kathy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 – Uitstekend

Nathan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were greeted with a lovely smile and the children were happy to see the lovely Christmas decorations. The room was very clean.
1 nacht verbleven in december 2023
Reactie van Natasha op 7 jan 2024
Dear Nathan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 – Uitstekend

Luke

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Natasha op 7 jan 2024
Dear Luke,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 – Uitstekend

Allison

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Natasha op 7 jan 2024
Dear Allison,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 – Uitstekend

Trudy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Natasha op 7 jan 2024
Dear Trudy,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 – Uitstekend

Andrew

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms have been renovated very nicely. Great staff, ice machine very handy for our 43 degree day. Pool area needs updating, grass needed a mow. Overall a great stay.
2 nachten verbleven in december 2023
Reactie van Natasha op 7 jan 2024
Dear Andrew,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 – Goed

Daniel

3 nachten verbleven in november 2023
Reactie van Natasha op 7 jan 2024
Dear Daniel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 – Uitstekend

Lea

2 nachten verbleven in november 2023
Reactie van Natasha op 7 jan 2024
Dear Lea,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 – Uitstekend

Deane

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So convenient everything was easy the staff so accommodating, looking forward to the next trip to Penrith so I can stay again
1 nacht verbleven in november 2023
Reactie van Julie op 30 nov 2023
Hi There, Thank for taking to time provide feedback. We are so glad that you enjoyed your stay with us. Jules

10/10 – Uitstekend

Shane

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access and quiet
1 nacht verbleven in november 2023
Reactie van Julie op 30 nov 2023
Thank you Shane

10/10 – Uitstekend

Annett

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here a few times & always helpful, clean & felt safe
1 nacht verbleven in november 2023
Reactie van Natasha op 21 nov 2023
Dear Annett ,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 – Goed

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
CLEAN TIDY AND CONVENIENT.
1 nacht verbleven in november 2023
Reactie van Natasha op 15 nov 2023
Dear Chrs,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean fairly big room, easy access. Everything that was needed. Comfortable.
1 nacht verbleven in november 2023
Reactie van Natasha op 12 nov 2023
Dear EricThankyou for your feedback, we are glad you enjoyed your stay and hope to welcome you back in the near future.Kind RegardsNatasha SpiteriRooms Division Manager

10/10 – Uitstekend

Craig

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay 👌
1 nacht verbleven in november 2023
Reactie van Natasha op 6 nov 2023
Dear Craig,We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We probably expected more, but what we got was plenty. The staff were helpful and sorted any problems very efficiently, but very busy,. The location is terrific with its proximity to the Panthers club. Everything was clean and fresh. The only negatives were noise from the hallway, the doors/ walls just seemed to amplify the noise and a rather slow check in. Over all it was a good stay and worth the money.
1 nacht verbleven in oktober 2023
Reactie van Natasha op 6 nov 2023
Dear Michael,We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 – Uitstekend

Jack

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Natasha op 6 nov 2023
Dear JackThank you for your review we hope to see you again in the future.Natasha SpiteriRooms Division Manager

10/10 – Uitstekend

Rebecca

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for Panthers. Clean and spacious rooms. Great stay
2 nachten verbleven in oktober 2023
Reactie van Natasha op 6 nov 2023
Dear Rebecca Thank you very much for your review, we are glad you have a great stay and look forward to welcoming you back in the future.Natasha SpiteriRooms Division ManagerMercure Penrith

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Natasha op 29 okt 2023
We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 – Goed

Robert

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Check in
Great that I could check in very late just after mid night
1 nacht verbleven in oktober 2023
Reactie van Natasha op 29 okt 2023
Good Morning RobertWe very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 – Goed

patsy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Every thing was good until we tried to use toilet. It looks like someone had use it and didn’t even flush. Disgusting. Obviously house cleaning didn’t check or ensure that room is properly maintained.
1 nacht verbleven in oktober 2023
Reactie van Natasha op 29 okt 2023
Dear Patsy,Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 – Uitstekend

Leanne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Keira op 17 okt 2023
Hi Leanne,Thank you for your great rating!We are so glad you enjoyed your stay and hope to welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

10/10 – Uitstekend

Lynne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Convenient and comfortable
The staff were really helpful. It would have been nice to have a flatter pillow choice. The air conditioning fan was quite loud and there did not appear to be any way to change the speed. It would have been good to be able to reduce the A/C temperature to below 18 for sleeping.
1 nacht verbleven in oktober 2023
Reactie van Keira op 17 okt 2023
Hi Lynne,Thank your great review.We are so glad to hear you had a great experience with our staff. We have noted you other comments and thank you for bringing these to our attention. We do hope to welcome you back to the hotel again soon.Kind regards,Keira Assistant Front Office Manager

10/10 – Uitstekend

Dave

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Long time returning customer.
Pillows need an upgrade. Flat and uncomfortable. Need recycling bin in room. PLEASE put tables and chairs back in the upstairs outdoor area. It used to be great.
2 nachten verbleven in september 2023
Reactie van Anna Voss - General Manager op 5 okt 2023
Dear Dave,Thank you for your message. We appreciate your feedback. We are currently replacing the pillows throughout the hotel so I will have team visit the room you stayed in. I have left you a voicemail to understand where the outdoor area is you are referring to. I hope to speak with you soon.Kind Regards,Anna VossGeneral Manager

10/10 – Uitstekend

Karen

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love panthers the atmosphere on grand final weekend was an added bonus
1 nacht verbleven in september 2023
Reactie van Keira op 17 okt 2023
Hi Karen,Thank you for your great review.We are so glad to hear you had such a wonderful time at our hotel over the grand final! We do hope to welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

10/10 – Uitstekend

Phil

Reisde met partner
Positief: Netheid, personeel en service
Initial room was unsatisfactory however the manager chose another room which was ideal
1 nacht verbleven in september 2023
Reactie van Keira op 17 okt 2023
Hi Phil,Thank you for your great review!We are so glad to hear we could rectify any issues you experienced with your first room. We do hope to welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

6/10 – Redelijk

Mark

1 nacht verbleven in september 2023
Reactie van Keira op 17 okt 2023
Hi Mark,Thank you for your good rating!We are so glad you enjoyed your stay and hope to welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

10/10 – Uitstekend

Glenn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff.Confortable bed and room.Easy access.
1 nacht verbleven in september 2023
Reactie van Keira op 17 okt 2023
Hi Glenn,Thank you for your fantastic review.We are so glad to hear you had such a wonderful time at our hotel. We do hope to welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

10/10 – Uitstekend

Ray

Reisde met partner
Positief: Voorzieningen
Spacious clean and very comfortable
1 nacht verbleven in september 2023
Reactie van Keira op 17 okt 2023
Hi Ray,Thank you for your great review.We are so glad you had such a wonderful time at our hotel. We do hope to welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

10/10 – Uitstekend

Mark

1 nacht verbleven in september 2023
Reactie van Keira op 17 okt 2023
Hi Mark,Thank you for your great rating!We are so glad you enjoyed your stay and hope to welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

10/10 – Uitstekend

Riaan

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Keira op 17 okt 2023
Hi James,Thank you for your great rating!We are so glad you enjoyed your stay and hope to welcome you back again soon.Kind regards,Keira Assistant Front Office Manager