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Avis sur Southern Cross Hotel Fiji

2.5 out of 5
Southern Cross Hotel Fiji
63 Gordon Street, Suva

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 11 avis sur 98." "
Note des voyageurs de 8 (Bien), d’après 31 avis sur 98." "
Note des voyageurs de 6 (Satisfaisant), d’après 22 avis sur 98." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 98." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 98." "

6,4/10

Propreté

6,8/10

Personnel et service

5,2/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

5,6/10

Écoresponsabilité

Avis

8/10 Bien

Laurent

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Près de mon travail. Près des magasins
Séjour de 4 nuits en mai 2022

8/10 Bien

PHILIPPE, Créteil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bel hotel avec un intérieur de style colonial
Bien situé pour visiter la ville. Accueil agréable. Hotel calme bien que situé en ville. le seul bémol est la vue depuis la chambre.

6/10 Satisfaisant

Jocelyn

Voyage en couple
Les points faibles : Personnel et service
The services were not up to standard. The students that are there on work experience should have the rooms they clean checked by a supervisor. Somedays we were not left toilet paper or bath mat. I had to keep asking for these. The two cup and saucer that in the room when we arrived were not replaced when the room was cleaned. At one stage I was drinking my cup of tea out of the milk jug which came on the breakfast tray. Three days of the week we did not get any cereal yet we had a jug of milk on the tray. The Television had a poor reception. The last day we were getting channel one on all of the first three channels. The floor could have done with a dry dust mop or a wet mop. We liked the balcony which we could open and allow fresh breeze to flow through. The staff that we did deal with were very helpful and willing to provide for our needs when asked.
Séjour de 7 nuits en avril 2024

8/10 Bien

Tsugune

Les points forts : Équipements et infrastructures et conditions de l’hébergement
ダウンタウンのはずれにあるが便利　部屋の設備も整っている　朝食はルームサービスでまあまあ
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Josateki

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like the view and the rooms But i didnt like the service and there is no bar and breakfast is poor
Séjour de 1 nuit en février 2024

4/10 Médiocre

Poi

Les points faibles : Équipements
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Pardeep

Séjour de 2 nuits en décembre 2023

2/10 Horrible

Josephine

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room wasnt what i expected. Iwanted a presidential suite but was offered a 2 bedroom dirty room. Not worthwhile booking Wouldn't recommend it to anyone
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Susan

Les points faibles : Infrastructures et conditions de l’hébergement
Dissatisfied
No toiletries. Sandpaper towels. No wifi in room only ouside. Not value for money
Séjour de 7 nuits en octobre 2023

10/10 Excellent

Loucas

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2023

6/10 Satisfaisant

Alysha Rao

Voyage en famille
Les points forts : Propreté et personnel et service
Decent, clean room and friendly staff. Don't really like the door lock for the room though, it's a bit flimsy and difficult to unlock with the key. The breakfast provided was decent and basic. Would be nice to have some fruit as well... whatever fruit is in season.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Ronald, Merritt Island

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy walk to shopping and Roman Catholic Cathedral
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Ronald, Merritt Island

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The staff made up for any shortcomings of the property.
Séjour de 4 nuits en octobre 2023

10/10 Excellent

Ronald, Merritt Island

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was friendly and helpful as was the staff of Seoul restaurant located at the property.
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Dexter

Séjour de 5 nuits en septembre 2023

8/10 Bien

Ralph

Voyage d’affaires
Les points forts : Propreté
Good place
Séjour de 2 nuits en septembre 2023

4/10 Médiocre

Semi

Voyage d’affaires
Séjour de 2 nuits en septembre 2023

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
........
No hanger in the closet!! No shampoo, no tooth bruch and toothpaste...If you want to have a breakfast, you should use wet plate and wash it by yourself. And then, other guest will use it, again. I saw roach under the toaster.
Séjour de 4 nuits en août 2023

6/10 Satisfaisant

Lotasi

Location
Séjour de 2 nuits en août 2023

2/10 Horrible

Sunita

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Room had cockroaches, there was no tea, coffee or sugar, or soap, towels were smelly, could not close the bathroom . Did not have any Television and there was no Air Condition in the room. Bed was very uncomfortable and we could not have breakfast due to the overall hygiene and there was very little food left around 8 am when we got to there. Very disappointed for the amount we paid and the room we got, please do not recommend this hotel to anyone, Thank you
Séjour de 1 nuit en août 2023

10/10 Excellent

Achenar Lilian Pepe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were very helpful
Séjour de 5 nuits en juillet 2023

8/10 Bien

Naoyuki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

8/10 Bien

Naoyuki

Séjour de 2 nuits en juillet 2023

4/10 Médiocre

Lynda

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It was close to the city centre - excellent The lift wasn't working, No telephone in the room, shower would go off without warning,
Séjour de 3 nuits en juillet 2023

2/10 Horrible

Premila, carson

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Nothing. The freaking lift did not work. Was on 5th floor. Had to walk down the flight of stairs. Could not climb stairs so was given room103. No chair to sit and eat breakfast. Cockroachs everywhere. Worst hotel. I have ever stayed.
Séjour de 5 nuits en juin 2023

8/10 Bien

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023

6/10 Satisfaisant

Jim

Les points forts : Propreté
Slow check-in, admittedly late at night (11.30 pm, flight delayed),but only one person on duty for the queue; no QR code in room to access Room Service - I had to go to Reception to get service - food was luke warm when it arrived. On the other hand, the taxi I ordered through the hotel waited over an hour for my delayed flight - thank goodness.
Séjour de 6 nuits en juin 2023

2/10 Horrible

sunita

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
This property is so quiet, not much help for your bags, it's an old building, with dark areas on the 3rd floor, and scary no guests around it seems like a haunted hotel, it looks nice from the outside but inside is so different. breakfast sucks, only bread, tea, and orange juice that's all I would never stay here again
Séjour de 1 nuit en juin 2023

8/10 Bien

Edward

Séjour de 7 nuits en mai 2023

4/10 Médiocre

Tupe

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property is in a very convenient location as close to the city. However the hotel itself is in a rundown status and urgently needed an upgrade, from the bed to furnitures to the toilet. The staff were helpful but the total package (service and property)makes the customer satisfied or otherwise.
Séjour de 3 nuits en mai 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en mars 2023

10/10 Excellent

Kyra

Its very clean.
Séjour de 5 nuits en mars 2023

4/10 Médiocre

Noah

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pretty run down, which wasn’t a dealbreaker, but no hot water, dead roaches on the floor, cleaning staff waking me up early, and Korean restaurant kitchen noise right above my room were dealbreakers. Front desk staff was really nice, but cleaning staff seemed to keep mocking me and laughing at me. I left early.
Séjour de 3 nuits en mars 2023

8/10 Bien

Ralph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient to town.
Séjour de 2 nuits en mars 2023

6/10 Satisfaisant

Manabu

Séjour de 6 nuits en février 2023

2/10 Horrible

Ravindra

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bad experience
One of the worst hotel to stay. Will never recommend any one to stay at this hotel . Have very bad experience so we chaked out earlier . overall standard of this hotel is very poor.
Séjour de 7 nuits en janvier 2023
Réponse de Jos le 12 févr. 2023
Dear GuestThank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback.We are so sorry that you had a bad experience with us that led to your early checkout. We have taken this feedback on board and we will strive to make improvements accordingly.Kind Regards - the team at Southern Cross.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
The stay was good. The hotel is run down but is very central, so easy to walk to the shops. Breakfast is included in the room charge. Breakfast is served on the top floor so the room is very hot. The air condition is in the room but could not be turned on for some reason. The cleaners needed to improve on what they do: they loved turning up early in the morning during weekends for some reasons so that was very disturbing. During week days they would turn up at odd times, so it was difficult knowing whether they had finished their job or they'll be back with the fresh towels that they forgot. Two days they turned up and left and never came back to clean up the room.
Séjour de 14 nuits en octobre 2022

8/10 Bien

nobuo

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
外壁も部屋ないもリフォームされて悪くない。wifiがロビーのみなのが残念。

8/10 Bien

Takayuki

Les points forts : Propreté et personnel et service

2/10 Horrible

mohammed

Séjour de 4 nuits en octobre 2022

4/10 Médiocre

Ravinesh

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
While location was good. Nothing else really was. Rubbish bin in the room had no liner. Switches for light were far from the bed meaning one had to walk back to bed in dark. TV worked badly. Big crack on the wall (wall along the roadside) While the website advertised free wifi, in reality it was only in the lobby of the hotel. Overall, quite a bad experience.
Séjour de 2 nuits en septembre 2022

10/10 Excellent

Kim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Closeness to services
Séjour de 1 nuit en septembre 2022

2/10 Horrible

Jim

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Should not be paying anything over 20USD (provided you're desperate) for this property. Room was dirty, had hair on counter tops and shower unit tiles were gross. 1 shower and the outer area was flooded with no drainage, had to wear flip-flops to use toilet. Aircon not working, it was hotter in room than outside. They had no solution, I had to suggest them bringing a table fan so we could get thru the night. Breakfast was a mess, the breakfast table was a mess, cloth was dirty with spillage and stains. No plates and cutlery, dining tables were dirty, not cleaned after each use. No staff insight. The outside area is dirty, lobby area is dark and unwelcoming. Would not recommend this property to anyone.
Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

Ashika

Les points forts : Personnel et service
Séjour de 1 nuit en juillet 2022

2/10 Horrible

Eric

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
US$160 per night did not match the facilities of the room. The bathroom not clean well. Aircon did not work and It was too hot in the room, we ask for the fans, and the lovely girl at the reception hand one to us which help us a little to have a some sleep. Only stay here because most of Suva hotels are full. The girls at the reception are friendly and lovely, however a little paint and attention to the rooms will be awesome.
Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

Gregory

Les points forts : Personnel et service
Basic & past its best. But very friendly service
Séjour de 3 nuits en juillet 2022

8/10 Bien

CHANDRAVADAN

Voyage en famille
Les points forts : Propreté et personnel et service
location was quite convenient. staff were very welcoming.
Séjour de 9 nuits en juin 2022

4/10 Médiocre

Peter

Les points faibles : Équipements
No Wifi in room
Séjour de 3 nuits en juin 2022

8/10 Bien

yann

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Was good stay. Only one problem with the shower, few pressure. The breakfast and wifi are good. The staff is very kind
Séjour de 4 nuits en mai 2022

6/10 Satisfaisant

Margaret

Les points forts : Propreté et personnel et service
Internet only in lobby
Séjour de 1 nuit en avril 2022