Hall

Avis sur Holiday Inn Express Sunnyvale - Silicon Valley, an IHG Hotel

2.5 out of 5

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 178 avis sur 240." "
Note des voyageurs de 8 (Bien), d’après 41 avis sur 240." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 240." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 240." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 240." "

9,4/10

Propreté

9,6/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

shireen, Irvine

Séjour de 2 nuits en avril 2024
Réponse de Elvin le 10 mai 2024
Thank you very much for sharing your perfect score review. Your positive scores of recognition are truly meaningful to all of us here at Holiday Inn Express Sunnyvale/Silicon Valley. I will be sharing your review during our next meeting with my staff and ownership group who will be very happy to hear about your stay. We sincerely value and appreciate your loyalty to our hotel and we look forward to seeving you back again soon when you are back in bayarea. Travel Safe!

10/10 Excellent

Jorge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Elvin le 27 mars 2024
Thank you very much for sharing your 5/5-star review for your recent stay here at Holiday Inn Express Sunnyvale. Your positive scores of recognitions are truly meaningful to us all here. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. We sincerely value and appreciate your loyalty to our hotel and we look forward to welcoming you back again soon to provide home away from home experience when you are back in the bay area. Travel Safe!

10/10 Excellent

Dao

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good, I will comeback
Séjour de 3 nuits en mars 2024
Réponse de Elvin le 19 mars 2024
Thank you very much for staying at HIE Sunnyvale and taking time to comment on your recent stay. Please know that your feedback is extremely valuable to us, and we appreciate the kind words and the perfect score you have awarded us. We are glad to hear that your stay was good which I will share with all of my team members here. We are home away from home and look forward to accommodating you again in the future when you find yourself back in bay area.

10/10 Excellent

Teresa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was super friendly and helpful. The rooms were really clean, and believe me, I am a stickler for cleanliness. The rooms even smelled clean!
Séjour de 1 nuit en mars 2024
Réponse de Elvin le 6 mars 2024
Thank you for sharing your great feedback. We are happy to know that you enjoyed your most recent stay with us. Your kind words regarding the Cleanliness and the friendliness and helpfulness of staff mean a lot to our entire Team. We strive to provide the best experience for all of our guests and are very excited to have provided you a memorable stay. We hope to see you again soon when your next visit brings you back to the town.Travel Safe!

10/10 Excellent

David, Mountain View

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
EVgo Chargers! Hot breakfast and convenient location!
Séjour de 2 nuits en mars 2024
Réponse de Elvin le 5 mars 2024
Thank you very much for sharing your 5/5-star review for your recent stay here at Holiday Inn Express Sunnyvale. Your positive words of recognition about the EVgo Chargers, Hot breakfast and convenient location are truly meaningful to us all here. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. We sincerely value and appreciate your loyalty to our hotel and we look forward to welcoming you back again soon when you are in the town. Travel Safe!

10/10 Excellent

Jaime

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check-in & Check-out Experience ! Tanya Should Be The Trainer Across The Globe !!! Excellent Service ⭐️⭐️⭐️⭐️⭐️
Séjour de 1 nuit en février 2024
Réponse de Elvin le 11 févr. 2024
Thank you very much for sharing your 5/5-star review. Your positive words of recognition about checkin/checkout are truly meaningful to us all here at Holiday Inn Express Sunnyvale/Silicon Valley. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. Specially to Tania our front desk agent who gave you excellent service, and we are proud to have her. We sincerely value and appreciate your loyalty to our hotel and we look forward to welcoming you back again soon. Travel Safe!

8/10 Bien

DAVID

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Elvin le 22 janv. 2024
Hello Mr. David, Thank you very much for sharing your feedback from your recent here at Holiday Inn Express Sunnyvale. Your positive scores of recognition are truly meaningful to all of us here which I will be sharing in our next meeting with our team. We sincerely value and appreciate you for staying and taking time to provide your insights about our hotel. We look forward to welcoming you back again soon when you find yourself back in the bay area and make your stay even more memorable. Travel Safe!

8/10 Bien

Dewi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Elvin le 15 janv. 2024
Thank you very much for sharing your feedback. Your positive scores of recognition are truly meaningful to us all here at Holiday Inn Express Sunnyvale/Silicon Valley which I will be sharing in our next meeting with our team who will be very excited to hear about your stay. We sincerely value and appreciate you for staying and taking time to provide your insights about our hotel. We look forward to welcoming you back again soon when you find yourself in the town.

10/10 Excellent

Gabriel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Elvin le 11 févr. 2024
Thank you very much for sharing your 5/5-star review. Your positive scores of recognitions are truly meaningful to us all here at Holiday Inn Express Sunnyvale/Silicon Valley. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. We sincerely value and appreciate your loyalty to our hotel and we look forward to welcoming you back again soon. Travel Safe!

10/10 Excellent

Beth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfy
Ms. Tania took great care of us for our one-night stay. She was attentive and very helpful. Thanks!
Séjour de 1 nuit en décembre 2023
Réponse de Elvin le 17 déc. 2023
We are happy to know that you enjoyed your most recent stay here at Holiday Inn Express Sunnyvale/Silicon Valley. Your kind words about our Front Desk Staff member Tania will be personally shared with our team during our morning huddle. We sincerely value your loyalty to our hotel, and we look forward to being of service to you again soon. Travel Safe.

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was really polite and hospitable with a special mention to the breakfast lady, so warm and friendly and very good breakfast on top of that. Thank you, we will be back.
Séjour de 5 nuits en novembre 2023
Réponse de Elvin le 6 déc. 2023
Thank you very much for sharing your 5/5 star review. Your positive words of recognition are truly meaningful to us all here at Holiday Inn Express Sunnyvale/Silicon Valley. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. I will also make sure to pass your kind words to Alicia out breakfst attendant. We sincerely value and appreciate your loyalty to our hotel and we look forward to welcoming you back again soon when you find yourself in the town.

10/10 Excellent

Ninad

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy access
Séjour de 2 nuits en novembre 2023
Réponse de Elvin le 30 nov. 2023
Thank you very much for sharing your 5/5 star review. Your positive words of recognition are truly meaningful to us all here at Holiday Inn Express Sunnyvale/Silicon Valley. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. We sincerely value and appreciate your loyalty to our hotel and we look forward to welcoming you back again soon when you find yourself in the town.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thumbs Up!
Friendly staff, clean room with fridge & microwave, free parking with onsite ev charger, good hot breakfast.
Séjour de 1 nuit en novembre 2023
Réponse de Elvin le 22 nov. 2023
Thank you for taking time to comment on your recent stay here at Holiday Inn Express Sunnyvale. We are glad to hear that you found your room clean, liked the interaction with staff, breakfast, amenities and our newly added amenities EV charger. We appreciate the kind words and the perfect score you have awarded us which I will share it with all my team members in our next meeting. We take pride in what we serve here and we look forward to serving you again when find yourself back in the bay area.

10/10 Excellent

Luigi

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Elvin le 21 nov. 2023
Thank you very much for sharing your 10/10 star review. Your positive words of recognition are truly meaningful to us all here at Holiday Inn Express Sunnyvale/Silicon Valley. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. We sincerely value and appreciate your loyalty to our hotel and we look forward to welcoming you back again soon when you find yourself in the bayarea.

10/10 Excellent

Donnie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great
Séjour de 1 nuit en novembre 2023
Réponse de Elvin le 10 nov. 2023
Thank you for staying here at Holiday Inn Express Sunnyvale and taking time to comment on your stay. We are glad to hear that your stay was great and we appreciate the perfect score you have awarded us which I will share it with my staff. We take pride in what we serve here and we look forward to serving you again when you are back to bay area.

10/10 Excellent

Wilbert

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and good service
Séjour de 1 nuit en novembre 2023
Réponse de Elvin le 9 nov. 2023
Thank you for staying at HIE Sunnyvale and taking time to comment on your recent stay. Please know that your feedback is extremely valuable to us, and we appreciate the perfect score you have awarded us. We are glad to hear that you liked our service and found your room during your stay clean. We take pride in what we serve here and I will makesure to pass your feedback to my team. We are home away from home and look forward to serve you again in the future when you find yourself back in bay area.

10/10 Excellent

Garry

Séjour de 1 nuit en novembre 2023
Réponse de Elvin le 24 nov. 2023
Thank you very much for sharing your 5/5 star review. Your positive words of recognition are truly meaningful to us all here at Holiday Inn Express Sunnyvale/Silicon Valley. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. We look forward to serving you back again soon when you find yourself in the bay area.

10/10 Excellent

Gustavo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was very helpful and welcoming.
Séjour de 3 nuits en octobre 2023
Réponse de Elvin le 13 oct. 2023
Thank you very much for staying at HIE Sunnyvale and taking time to comment on your recent stay. Please know that your feedback is extremely valuable to us, and we appreciate the kind words and the perfect score you have awarded us. We are glad to hear that your stay was good which I will share with all of my team members here. We are home away from home and look forward to accommodating you again in the future when you find yourself back in bay area.

10/10 Excellent

Paula

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The front desk staff were the best! More like your sweet Auntie then hotel staff. I will return.
Réponse de Elvin le 3 oct. 2023
Thank you very much for staying at HIE Sunnyvale and taking time to comment on your recent stay. Please know that your feedback is extremely valuable to us, and we appreciate the kind words and the perfect score you have awarded us. We are glad to hear that your stay was good which I will share with all of my team members here. We are home away from home and look forward to accommodating you again in the future when you find yourself back in bay area.

10/10 Excellent

xiaobao

Séjour de 2 nuits en septembre 2023
Réponse de Elvin le 30 sept. 2023
hank you very much for staying at Holiday Inn Express Sunnyvale and taking time to comment on your stay. Please know that your feedback is extremely valuable to us, and we appreciate the perfect score you have awarded us. We are glad to hear that your stay was comfortable and up to your needs which I will share with all of my staff members here. We are home away from home and look forward to accommodating you again in the future when you find yourself back in bay area.

4/10 Médiocre

Ghaith

Voyage d’affaires
Les points forts : Personnel et service et équipements
Room smelled like socks after a long hike
Séjour de 1 nuit en septembre 2023
Réponse de Elvin le 8 sept. 2023
Thank you for staying in Holiday Inn Express Sunnyvale and commenting on your stay. We are really sorry to hear that your room smelled which we absolutely do not intend for any guest as we take pride in what we serve here at our hotel. Should you give us another chance if you can let us know at the front desk so that we can fix the issue for you and make your stay in the future better by turning things around. I want to regain your faith should you give us another chance to accommodate you when you find yourself back in bay area.

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was extremely polite and rooms were clean . Liked that they had coffee in lobby 24 hours a day
Séjour de 1 nuit en août 2023
Réponse de Elvin le 7 sept. 2023
Thank you for staying at Holiday Inn Express Sunnyvale and taking time to comment on your recent stay. Please know that your feedback is valuable to us, and we appreciate the perfect score and the recognition of our service here which I will share it with my team. We look forward to accommodating you in the future again when you find yourself back in bay area.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Elvin le 1 sept. 2023
Thank you for staying at Holiday Inn Express Sunnyvale and taking time to comment on your recent stay. Please know that your feedback is valuable to us, and we appreciate the perfect score and the recognition of our service here which I will share it with all of our staff. We look forward to accommodating you in the future again when you find yourself back in bay area.

10/10 Excellent

christian

Séjour de 1 nuit en août 2023
Réponse de Elvin le 8 août 2023
Thank you for staying at Holiday Inn Express Sunnyvale and taking time to comment on your recent stay. Please know that your feedback is valuable to us, and we appreciate the perfect score and the recognition of our service here which I will share it with all of our staff. We are glad to hear that your stay was up to your like. We look forward to accommodating you in the future again when you find yourself back in bay area.

8/10 Bien

Tu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is clean although the room seems a little small. If you stay there to sleep, there is no problem. But if you want to stay at the hotel for a long period of time, find a larger hotel room. Breakfast is decent. Overall, it's 4/5. I will be happy to come back and stay there if I need to.
Séjour de 1 nuit en août 2023
Réponse de Elvin le 8 août 2023
Thank you for staying at HIE Sunnyvale and taking time to comment on your recent stay here at HIE Sunnyvale. We take pride in what we serve here and Sorry that you found the room small, but next time we will do our best to keep you in different room type so that you can try other room type. We hope that you will give us second chance to turn things around when you find yourself back at the bay area.

10/10 Excellent

Dawn

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 2 nuits en août 2023
Réponse de Elvin le 13 août 2023
Thank you for staying at Holiday Inn Express Sunnyvale and taking time to comment on your recent stay here. Please know that your feedback is extremely valuable to us, and we appreciate the perfect score you have awarded us. We take pride in what we serve here, and I and my team are glad to hear that your stay was good. We are home away from home and look forward to accommodating you again in the future when you find yourself back in bay area.

10/10 Excellent

Donna, Atlanta

Séjour de 1 nuit en juillet 2023
Réponse de Elvin le 30 août 2023
Thank you for staying at Holiday Inn Express Sunnyvale and taking time to comment on your stay here. Please know that your feedback is extremely valuable to us, and we appreciate the perfect score you have awarded us. We take pride in what we serve here, and I and my team are glad to hear that your stay was good. We are home away from home and look forward to accommodating you again in the future when you find yourself back in bay area.

10/10 Excellent

Chung Kong

Séjour de 1 nuit en juillet 2023
Réponse de Elvin le 24 juil. 2023
Thank you for staying at HIE Sunnyvale and taking time to comment on your recent stay. We appreciate the perfect score and the recognition of our service here which I will share it with all of our staff. We are glad to hear that your stay was up to your like. We look forward to accommodating you in the future again when you find yourself back in bay area.

10/10 Excellent

Zhongqi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de Elvin le 9 juil. 2023
Thank you for staying at HIE Sunnyvale and commenting on your recent stay. We appreciate the perfect score and the recognition of our service here which I will share it with all of our staff. We are glad to hear that your stay was up to your like. We look forward to accommodating you in the future again when you find yourself back in bay area.

8/10 Bien

Phanu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A bit noisy, can hear people one floor above walking. AC making loud noises.
Séjour de 1 nuit en juillet 2023
Réponse de Elvin le 4 juil. 2023
Thank you for staying at HIE Sunnyvale and taking time to comment on your recent stay here at HIE Sunnyvale. Sorry that you had a noise issues, but next time we will try to keep you on the top floor so that you will not have to worry about such problem. We hope that you will give us second chance to turn things around when you find yourself back at the bay area.

10/10 Excellent

Donna, Atlanta

Séjour de 1 nuit en juin 2023
Réponse de Elvin le 16 juil. 2023
Thank you for staying at HIE Sunnyvale and commenting on your recent stay. We appreciate the perfect score and the recognition of our service here which I will share it with all of our staff. We take pride in what we serve here and are very glad to hear that your stay was up to your like. We look forward to accommodating you in the future again when you find yourself back in bay area.

10/10 Excellent

Donna, Atlanta

Séjour de 1 nuit en juin 2023
Réponse de Elvin le 13 juil. 2023
Thank you for staying at HIE Sunnyvale and commenting on your recent stay. We appreciate the perfect score and the recognition of our service here which I will share it with all of our staff. We take pride in what we serve here and are very glad to hear that your stay was up to your like. We look forward to accommodating you in the future again when you find yourself back in bay area.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en juin 2023
Réponse de Elvin le 22 juin 2023
Thank you for staying at HIE Sunnyvale and commenting on your recent stay. We appreciate the score, and we hope that you remember us in the future again when you find yourself back in bay area.

2/10 Horrible

Haihua

Séjour de 1 nuit en juin 2023
Réponse de Elvin le 10 juil. 2023
Hello Thank you for staying in Holiday Inn Express Sunnyvale and commenting on your stay. We are really sorry to hear that you did not have the stay upto your like and we absolutely do not intend for any guest as we take pride in what we serve here at our hotel. If would please let us know what happened so that we can fix it and make your stay in the future better by turning things around. I want to regain your faith should you give us another chance to accommodate you when you find yourself back in bayarea.

10/10 Excellent

Daniel

Séjour de 1 nuit en juin 2023
Réponse de Elvin le 5 juil. 2023
Thank you for staying at HIE Sunnyvale and commenting on your recent stay. We appreciate the perfect score and the recognition of our service here which I will share it with all of our staff. We are glad to hear that your stay was up to your like. We look forward to accommodating you in the future again when you find yourself back in bay area.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Elvin le 3 juin 2023
Thank you for staying at HIE Sunnyvale and commenting on your recent stay. We appreciate the perfect score and the recognition of our service here which I will share it with all of our staff. We are glad to hear that your stay was up to your like. We look forward to accommodating you in the future again when you find yourself back in bay area.

10/10 Excellent

Angir

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed three nights; the staff was very accomodating and respectful.
Séjour de 3 nuits en mai 2023
Réponse de Elvin le 29 mai 2023
Thank you for staying at HIE Sunnyvale, and commenting on your recent stay. We appreciate the perfect score and the recognition of our service here which I will share it with our staff. We are glad to hear that your stay was up to your like. We look forward to accommodating you in the future again when you find yourself back in bay area.

6/10 Satisfaisant

Vanessa

Séjour de 1 nuit en mai 2023
Réponse de Elvin le 16 mai 2023
Thank you for staying at Holiday Inn Express Sunnyvale and taking time to comment on your stay. We hope you will remember us again when you find yourself back at the bay area.

10/10 Excellent

KIRK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 2 nuits en mai 2023
Réponse de Elvin le 8 mai 2023
Thank you for staying at the HIE Sunnyvale and taking time to comment on your recent stay. We appreciate the high score and glad to know that you had a comfortable stay. We hope you will remember us again when you find yourself back at the bay area.

8/10 Bien

Ranae

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night stay
The hotel is very nice. One thing the people upstair were very noisey and walls are thin
Séjour de 1 nuit en mars 2023
Réponse de Elvin le 22 mars 2023
Thank you for staying at HIE Sunnyvale and taking time to comment on your recent stay here at HIE Sunnyvale. Sorry that you had a noisy neighbor upstairs, but next time we will try to keep you on the top floor so that you will not have to worry about such problem. We hope that you will remember us again when you find yourself back at the bay area.

10/10 Excellent

Chanbum

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
friendly staffs
Séjour de 3 nuits en février 2023
Réponse de Elvin le 9 mars 2023
Thank you for staying at HIE Sunnyvale and taking time to comment on your recent stay here at HIE Sunnyvale. We are very grateful for such a high score and appreciate your recognition of our service here which we will share with the whole staff. We hope that you will remember us again when you find yourself back at the bay area.

10/10 Excellent

Jacqueline

Séjour de 1 nuit en février 2023
Réponse de Elvin le 18 mars 2023
Thank you for staying at HIE Sunnyvale and taking time to comment on your recent stay here at HIE Sunnyvale. We are very grateful for such a high score and appreciate your recognition of our service here which we will share with the whole staff. We hope that you will remember us again when you find yourself back at the bay area.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Elvin le 10 févr. 2023
Thank you very much for staying at HIE Sunnyvale and taking time to comment on your recent stay here. We are very grateful for such a high score and appreciate your recognition of our service here which we will share with the whole staff here. We hope that you will remember us again when you find yourself back in the bay area.

10/10 Excellent

SHUFANG

Réponse de Elvin le 6 mars 2023
Thank you for staying and taking time to comment on your recent stay here in Holiday Inn Express Sunnyvale. We are thankful for such a high rating from you, and glad that you had a comfortable stay here. I hope you will remember us again when you find yourself back at bay area.

10/10 Excellent

Carlos

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo el Personal atento y la limpieza muy bien Gracias
Réponse de Elvin le 5 janv. 2023
Thank you very much for staying at HIE Sunnyvale and taking time to comment on your recent stay here. We are very grateful for such a high score and appreciate your recognition of our service here which we will share with the whole staff. We hope that you will remember us again when you find yourself back in the bay area.

2/10 Horrible

Samuel

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
How exoedia did not warn that the elevator was not working for last 2 months and We were 75 year old 64 and 61 year olds had to climbv3rd floor with luggage and forc2 nights we had to do that. Very disappointed with Exoedia for not warning about the issue in our booking process
Réponse de Elvin le 15 déc. 2022
Thank you for staying and commenting on your recent stay here at HIE Sunnyvale. The hotel upgrade was actually 6 years ago! It is true that the elevator has been fully stopped working since 2 months and is already scheduled for a complete overhaul. The wait time for elevator service of this nature is approximately 4 to 6 months due to the time required for obtaining permits, ordering specially built parts, and the limited number of certified workers in the field. The United Elevator is the company chosen for this job and going to be modernizing the Elevator soon as the parts have already been ordered for it. We are waiting for the parts to be delivered here and as soon as it arrives United Elevator will start the work immediately. We are extremely sorry that you were not informed and for all the inconvenience you had to go through walking up and down the stairs. We thank you for your patience, and hope you will consider us again in the future when we are in a better condition.

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Elvin le 11 déc. 2022
Thank you for staying taking time comment on your recent stay here at HIE Sunnyvale, and awarding with such a high score. We look forward to accommodating you again when you find yourself at Bay Area again.

10/10 Excellent

Qun

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022
Réponse de Elvin le 1 déc. 2022
Thank you for commenting on your recent stay here at HIE Sunnyvale, and awarding with high scores. We look forward to accommodate you again when you find yourself at Bay Area again.

8/10 Bien

Debra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly, and breakfast was delicious with hot and cold food choices. The fitness center was small but the equipment was very nice. The sound proofing between rooms wasn’t very good, so we could hear people talking, and the upstairs neighbors walking was a bit noisy.
Séjour de 4 nuits en novembre 2022

10/10 Excellent

Earl James, Charlotte

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy access to major highways.Clean and well maintained. Breakfast food is great.Renovations at the parking lot is ongoing.Definitely,will stay again!😊
Séjour de 1 nuit en novembre 2022
Réponse de Elvin le 14 nov. 2022
Thank you for commenting on your recent stay here at HIE Sunnyvale. We appreciate your high scores and We look forward to accommodate you again when you find yourself at Bay Area again.