Stars Avenue Mall

Mijn verblijf was goed, het hotel was heel luxe en op een prachtige locatie, op loopafstand van de Haram. Ik had een kamer met uitzicht op de stad geboekt, maar dat was helaas niet zo. Daarnaast moest ik 100 riyal extra betalen om eerder naar de kamer te kunnen gaan, omdat wij eerder dan de inchecktijd arriveerde.

Hotel does not react to emails/whatsapp/phone calls. Tried at least 10 times, no reply at all ! Booked a Executive club room but the club was closed. At any point were we notified about this prior to our arrival but we did pay for it. To compensate we received a voucher for a free drink with very limited choice. Could not choose sparkling water for example. Rooms are outdated and need urgent refurbishing. Mold in the sink, sockets do not work, dirty carpet, noisy airco, windows do not open….we were put next to a room where construction was going on. The smell of paint and tarnish was awful ! Wrote an email to the head of quality guest experience and strategic development…..guess what….no reply again ! This is my worst experience with Accor ever ! Not at all the standards of a Sofitel and definitely NOT a 5 star hotel ! Avoid this hotel if you can…..