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Avis sur The Ritz-Carlton, St. Thomas

5 out of 5
The Ritz-Carlton, St. Thomas
6900 Great Bay, St. Thomas, St. Thomas

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 169 avis sur 292." "
Note des voyageurs de 8 (Bien), d’après 47 avis sur 292." "
Note des voyageurs de 6 (Satisfaisant), d’après 36 avis sur 292." "
Note des voyageurs de 4 (Médiocre), d’après 21 avis sur 292." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 292." "

9,2/10

Propreté

8,6/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Dorell

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect resort
Séjour de 3 nuits en mai 2024

10/10 Excellent

Helen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best place
Séjour de 3 nuits en mai 2024

10/10 Excellent

Bobby Suttice

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the ocean view from my room and the staff's attention to detail & helpfulness. The upkeep of the grounds & whole facility was immaculate.
Séjour de 2 nuits en avril 2024

8/10 Bien

Neressa Bacchus

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic place to stay.
Séjour de 2 nuits en avril 2024

8/10 Bien

YASMINE, Brooklyn

Les points forts : Propreté
Their beach side food and service was mediocre. The sunset cruise and staff were excellent. They are inconsistent with replacements in room after cleaning.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Michael Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our 6 night stay. The staff are so friendly and the fellow guests were too. The king size bed room was nice but if I had to suggest improvement, I would want more storage space. The motion control lights in the bathroom woke up anyone sleeping because the shower glass wall let light though into the bedroom. Bad design. The beach and pool area are gorgeous and restaurant was excellent. We ate there twice for dinner because the food, service and view was amazing. We would definitely come again.
Séjour de 6 nuits en avril 2024

10/10 Excellent

torry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great view , super clean and safe area
Séjour de 4 nuits en mars 2024

8/10 Bien

Itoro

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024

4/10 Médiocre

Esther

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The amenities, quality of food and service, rooms are all far from a 5 stars hotel. Very very expensive for what it is. Luckily the staff is very nice and friendly but we were very disappointed with the overall quality of the hotel.
Séjour de 5 nuits en mars 2024

10/10 Excellent

Rhonda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024

10/10 Excellent

Regina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024

8/10 Bien

Luis

Les points forts : Propreté
El check in fue un desastre
Séjour de 1 nuit en mars 2024

10/10 Excellent

Nimeshkumar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024

10/10 Excellent

Pamela

Séjour de 3 nuits en février 2024

10/10 Excellent

Matthew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best stays I’ve ever had. Very helpful and friendly staff.
Séjour de 3 nuits en février 2024

8/10 Bien

Ellen

Séjour de 6 nuits en février 2024

8/10 Bien

Ellen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
try harder
We had a very nice stay. Great view, clean room. The mattresses need to be flipped so they aren't leaning to one side. We arrived at 5 PM. The first night we had trouble with the QR code to order room service and the front desk was helpful. Food the first night was pretty bad, hard tough cold chicken sandwich. My husband's burger was tough, over spiced and hard. The fries were rubbery. We hardly ate any of it. They forgot the ice we ordered. Ice machine was broken or we would have used it. Bad start. Next time we had room service they forgot to bring my husbands dinner. Mine was cold. Seemed no matter what we ordered it arrived wrong/missing something and cold or just icky, except the wine. The delivery people were nice as was were the house keeping ladies. Over all the place was clean. We had a great dinner at Blue Water, the Pad Thai was the best I have ever had...but sadly couldn't get in again on Wednesday and Thursday. Alloro breakfast was very good. The smoked salmon was the best I have ever had. They served the smallest eggs I have ever seen, but good. Wondered why there was sooooo much garlic in the guacamole..not my favorite. The coffee place was excellent, super nice helpers. Sail had nice food, servers and drinks. Except the lettuce/veggie wrap gave me diarrhea all night. Coconut Grove has a super bar and excellent bar tender, Charlesworth is amazing. Give that man a raise!!!! The gift shop was low on all sizes of women's tops. Nice sales person.
Séjour de 8 nuits en février 2024

10/10 Excellent

William

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en février 2024

6/10 Satisfaisant

Mark

Voyage en couple
Les points faibles : Propreté
Put in a handicapped room and we ARE NOT handicapped. Spa did not recognize our reservation and staff was very rude and demeaning, talk to the hand with attitude. Rained for 3 days and no umbrellas in our room. Shuttle service did not want to take us to our room upon check in until I offered to drive. Could not reach Aloro to order a pizza to pick up since mail box full, when called concierge would not contact restaurant instead told up to keep calling Aloro directly. Concierge would not shuttle us to Caribbean Fish market next door. The facility is a RINO Ritz in name only. Will never return. Sad since surroundings are beautiful. On to St Croix and St Bartz.
Séjour de 7 nuits en février 2024

8/10 Bien

Desara, Weymouth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very quiet . Thinking that is a island resort i will loved if it has a little vibe some music at the pool. Allore restaurant was ok but not was i was expecting as a restaurant at ritz. The last day of our staying I couldn’t use the bathroom because was a water leak from the ceiling
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Michele L.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Ritz-Carlton is an absolutely beautiful resort with impeccable service. We cannot wait to return!!!
Séjour de 5 nuits en janvier 2024

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall a fantastic resort. The dinner options inside the resort can be improved with better quality food.
Séjour de 4 nuits en janvier 2024

10/10 Excellent

BIOLA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very helpful! Food was delicious Property and location A1
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Ryan

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I paid ~1,500 per night for a room at the Ritz - a supposedly 5 star hotel. This is a 3 star hotel. The staff was friendly but the hotel itself is worn down and dirty. 5 star amenities are no where near this place. The food was of 3 star quality. Nothing about this place is 5 star. I’ve stayed in lux hotels all over the world this has been the worst. Based on this I wouldn’t stay at another Ritz…this hotel should lose its flag, be closed and revamped. If not don’t advertise as 5 star it’s 3 star at most. Again dirty, poor food, amenities are terrible, staff is nice but that it, they are slow u knowledgeable and not a lux experience. I never wrote reviews this is my first but need to share so other don’t waste their money. If I had paid 300/night I wouldn’t be upset, but 1,500 was a waste…..The Ritz corporate needs to visit this place….
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Johanny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Kailey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023

8/10 Bien

Wade

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice But Maze of Stairs are Tough
Spa is adequate, bar is best on the island, Italian restaurant Alloro is excellent, continental breakfast is excellent but expensive. Service is good property is well care for. No elevators up to the rooms access is difficult if you are older or out of shape. Also getting around property is a maze of stairs and ramps, after 3 days I still did not know my way around. Stairs are needed to get to every part of the property.
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Greg

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en novembre 2023

10/10 Excellent

Frank, Cranston

Séjour de 3 nuits en novembre 2023

10/10 Excellent

Jacqueline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful
Séjour de 6 nuits en octobre 2023

10/10 Excellent

Ganesh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had an amazing two nights stay at the Ocean Front room. The facilities at the Hotel is so good, we didn't find the need to go out. We enjoyed the Kayaking, Paddling, Indoor Pool, Private Beach. restaurants. Great Place to stay in St.Thomas. St.Thomas is very crowded and infrastructure is crumbling a lot, so place like Ritz Carlton has created a clean environment for visitors to enjoy the nice sun. Wish the price is little reasonable but given the outside environment, it's worth the ambience inside. I will try Ritz Carlton at some other places also as I have experienced very stay at St.Thomas
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Jacqueline

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2023

8/10 Bien

Tracy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conveniently located on the east side of the island. Quick access to the St John ferry. Beautiful view of St John from the pool / beach area. Great staff! Could use some evening entertainment. Very quiet on the resort after dinner.
Séjour de 7 nuits en octobre 2023

10/10 Excellent

Alexey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was Absolutely wonderful!!! From arrival to departure and everything in-between was like a fairy tale since we were celebrating our Honeymoon. The staff , the grounds and the food was of the highest quality and we enjoyed EVERYDAY. Will Definitely be returning. Thanks to all the staff for a wonderful experience
Séjour de 4 nuits en octobre 2023

6/10 Satisfaisant

Clarence

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We absolutely loved the location of the ritz-carlton, however we expected more services, more inclusive options, and definitely more food option. We would've loved to have a tours and excursion included with our stay as well. Overall or stay was great but these few thing would have definitely made it an Amazing trip.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Rufus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en août 2023

10/10 Excellent

Brencia

Séjour de 4 nuits en septembre 2023

10/10 Excellent

Thomas J

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Ritz was very accommodating and provided a lot of amenities. The staff was VERY friendly and helpful.
Séjour de 4 nuits en septembre 2023

10/10 Excellent

Moyna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommended.... expensive but worth the price. We stayed for our honeymoon and everything was great from arrival to departure. We went mid September during the off season and loved that the resort wasnt overcrowded. Opt for the Club lounge the food and unlimited drinks are worth the extra money. The resort is beautiful and well maintained. The staff was beyond amazing!!!! Everyone was very pleasant and engaged, they really took time to get to know us and made sure our needs were met. One staff member even got us a honeymoon gift!!! A few ppl we want to highlight are Kimorah and Knoy at checkin; Jadisha, Jemar, Coronthia, Ruth and Shirley in the club lounge; Bellhops Bruce and Dani; Micheal at the front gate; Micah, Shawn and the water activities crew. Thank you all!!! We definitely plan to return.
Séjour de 5 nuits en septembre 2023

2/10 Horrible

John

Séjour de 2 nuits en mars 2023

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful!
Séjour de 4 nuits en septembre 2023

10/10 Excellent

Latrease Thorpe, Brunswick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We absolutely loved the property for our Mother Daughter trip! I would strongly recommend staying in a room with club access! Food and drinks included! Every staff member was friendly and went out of their way to accommodate us! I can’t wait to go back!
Séjour de 4 nuits en septembre 2023

10/10 Excellent

Daniela S

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s great location and it’s a beautiful place! The staff are amazing, we felt very comfortable around the property. Our room was exactly what we expected, good vibes by the pool/ beach area! We’re very happy with our stay.
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Stephen John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en août 2023

10/10 Excellent

Patricia

Séjour de 5 nuits en août 2023

6/10 Satisfaisant

Shantrece

Voyage en famille, Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Not a normal ritz Carlton experience. You walk up to them they stare at you as in “what do you want” no robes in room and if you order them there is a 2hour wait. Ordered champagne and cake for my husband’s birthday they delivered the champagnes with no glasses the cake came 3 hours later (said it wasn’t ready yet) I would not come back to this hotel unfortunately. I’d spend my money elsewhere
Séjour de 3 nuits en août 2023

8/10 Bien

Shandalear, Chesapeake

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only issue that I had with the hotel Is the food. It was overpriced and overcooked.
Séjour de 4 nuits en août 2023