4/10 – Matig
Kayleigh
Reisde met een groep
31 mei 2024
Positief: Personeel en service
Negatief: Netheid, voorzieningen
I went on vacation here with my 2 girlfriends for a week, and when we got there and checked in- our room was filthy. After walking around our room for only 10 minutes, our feet were black. There was a coffee stain on the ground in a few different spots, so we know they didn't clean it. We had to go and buy a mop and bleach to clean it ourselves. The bath had hair all in the drain. It seriously looked like all they did was change the bed sheets and call it a day.
Also, we booked through Expedia. When we got there- the guy in the front office said his boss told him we never paid an 'amenties fee', which already rubbed me the wrong way because no one even cleaned our room. The amenities- was just the pool. That should be included with the room. Let's be honest, you're staying here for the price, if I wanted to pay an amenities fee, I would have stayed else where. He told me it was $10 a day, so I owed $70. I said- I will get in touch with Expedia and see what this is about. Well turns out, the contract they have with Expedia is $5, so the owner was trying to get us to pay double. The Expedia guy said he would call the front office and let them know. The next day, the front desk guy came up to me and said 'we're gonna just give you it for $5 a night', as if it was a deal. That is what you guys are supposed to be charging people; instead you're scamming them.
I would just be careful staying here. It's very very run down, looks like they don't clean much at all.
Kayleigh
6 nachten verbleven in mei 2024