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Avis sur Horseshoe Bay Holiday Park

2.5 out of 5
Horseshoe Bay Holiday Park
1 Livingstone Street, South West Rocks, NSW

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 7 avis sur 35." "
Note des voyageurs de 8 (Bien), d’après 21 avis sur 35." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 35." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 35." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 35." "

8,0/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Wayne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome located Holiday Park, Adjacent to the Ocean. All facilities were really good.
Séjour de 2 nuits en novembre 2023
Réponse de Nicole le 19 nov. 2023
Hi Wayne, thank you for your fantastic review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels, Nicole

2/10 Horrible

Jeffrey

Voyage en famille
This property is in a great location, but unfortunately the standard cabins should not be allowed to be booked for stays! They are absolutely disgusting and should be knocked down. The smell in the bathroom was horrible, there was something gooey on the floor under the bed, the blinds on the doorway are torn and broken and don’t close properly, and they don’t leave any soaps, shampoo and conditioners for guests! I have never stayed in any accommodation so bad
Séjour de 3 nuits en août 2023

8/10 Bien

Nicole, Redcliffe

Les points forts : Personnel et service et équipements
Waterfront location, close to local dinings options (though many closed Sun/Mon). The cabins were clean but aging and there were noticeable quick repairs completed resulting in an unclean look.
Séjour de 2 nuits en août 2023
Réponse de Nicole le 29 août 2023
Hi Nicole, thank you for your great review. We're so glad you and your family enjoyed your stay with us, we look forward to welcoming you back soon. Happy travels, Nicole

6/10 Satisfaisant

Peter

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The cabin itself could do with some updating. Cooking facilities were very old. The actual park was well maintained.
Séjour de 2 nuits en juillet 2023
Réponse de Nicole le 7 juil. 2023
Hi Peter, thank you for your review. We're happy you enjoyed your stay, and do understand that our cabins need updating which is part of future works. We hope to welcome you again soon. Happy travels, Nicole

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Such a beautiful spot, was a great stay. Too short a stay.
Séjour de 2 nuits en juin 2023
Réponse de Nicole le 7 juil. 2023
Thanks James for your great review, we are so glad you enjoyed your stay, hopefully next time you can stay longer!Safe Travels, Nicole

6/10 Satisfaisant

Stanley

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Cabins need to be updated. They still had taps from the seventies , rusted stoves ,all so old.
Séjour de 2 nuits en juin 2023
Réponse de Nicole le 7 juil. 2023
Hi Stanley, thank you for your review. Our cabins are due to be updated in the future as part of capital works by Kempsey Council. We do hope to see you again in the future.Safe Travels, Nicole

2/10 Horrible

Judi

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Cabin #1 - this cabin is long past it’s used by date. The outside pergola covering is unsafe and ready to fall at any time, the concrete outside the front door is uneven due to tree roots - again a trip hazard and unsafe. The whole cabin is on a tilt (I guess due to age and those pesky tree roots) and the slightest movement causes the entire cabin to shake. Do yourself a favour and stay away!!

6/10 Satisfaisant

robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Crap unit, Nice park
I stayed in cabin 1 for 6 nights. The cabin was clean, and the bed was comfortable. The cabin has a bad lean/ twist due the roots of the pine tree next to it. It was hard to walk around the cabin because of the slope and I felt I was about to roll out of bed. The cabin is very old and should be replaced. The awning covering the outside area is full of dry rot and looks like it might fall down. The doors didn't close properly due to the lean. The park is in a great location, close to beach and town centre. If you want to stay here avoid unit 1.
Séjour de 6 nuits en mars 2023
Réponse de Nicole le 4 avr. 2023
Hi Robert, thank you for taking the time to leave us a review. We're disappointed to hear that your stay with us didn't meet your expectations, as our ultimate goal is to ensure all our guests have a memorable stay. We apologise that you weren't satisfied with the cabin. Some of our 1 bedroom studio cabins are being replaced in the near future as a part of capital works, so we do hope to see you again. Safe Travels, Nicole

10/10 Excellent

Carolyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A great spot!
Happy with stay. Park is well located, close to shops and beach. Cabin was comfortable and had everything we needed. Staff were friendly and helpful
Séjour de 2 nuits en octobre 2022
Réponse de Nicole le 25 oct. 2022
Hi Carolyn, thank you for your fantastic review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels, Nicole

8/10 Bien

Gail

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great location, needs a little work on the cabin we stayed in
Séjour de 3 nuits en septembre 2022

10/10 Excellent

Michael

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Our accommodation was very comfortable but sadly the kitchen range hood need a clean as all you could smell was fatty food. We did not cook during our stay. The park and the beautiful walk way around the beach magnificent
Séjour de 2 nuits en juillet 2022

8/10 Bien

Derek

Séjour de 2 nuits en mai 2022

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The cabin we stayed in was a little small but comfortable. The views to the sea/water were beautiful. The staff were friendly. It was a pity there were no bbq's close by in the park. The park was close to shops and restaurants.
Séjour de 2 nuits en juillet 2021
Réponse de Nicole le 1 août 2021
Thank you for your review, we are happy you had a comfortable stay with us. There is plans for a bbq/ camp kitchen in the future and appreciate your feedback. We look forward to hosting you again

8/10 Bien

Geoff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great spot - wonderful views.
I have stayed here in a caravan and this time in a cabin. Each has been excellent.
Séjour de 3 nuits en juillet 2021
Réponse de Nicole le 1 août 2021
Thanks Geoff for your review, we are so happy to hear you have enjoyed both of your visits with us. We hope to see you again.

10/10 Excellent

Narelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location. Friendly staff
Séjour de 4 nuits en septembre 2020

8/10 Bien

Shan88, NSW

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great spot with fantastic beaches for the kids so close by. The proximity to the park is great and lots of walking tracks. The amenities were really well maintained and the cabin was clean. Really need to be in a caravan to make the most of the views as the majority of the cabins are packed away up the back. Staff were friendly and attentive.
Séjour de 2 nuits en août 2020

8/10 Bien

Peter

Séjour de 2 nuits en août 2020

8/10 Bien

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good overall
Great location - a truly wonderful spot. Efficiently run. The cabin was pretty much as expected. A small view. Close to neighbours, but everything worked & was comfortable. I'm knocking off a start because the WiFi was terrible, requiring one to log on continually.
Séjour de 3 nuits en août 2020

8/10 Bien

Natalie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Relaxing spot
Had a nice time. Only negative was the size of the bunk beds. I went with my grandson and he couldn’t fit into a bunk they were too short. Relaxing place, close to shops and nice view of the ocean.
Séjour de 6 nuits en juillet 2020

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Close to everything that you could need.
Séjour de 2 nuits en juillet 2020

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cabin very clean and equipped with everything you need .
Séjour de 2 nuits en mars 2020

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en août 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Location. Quite. Close to shops, restaurants and beach
Séjour de 2 nuits en juillet 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Cabin was lacking maintenance with water marks on walls and ceiling. The sliding door kept opening by itself and the sliding screen door removed. Great location.
Séjour de 2 nuits en mai 2019

10/10 Excellent

Iso, Tamworth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice caravan park close to shops beach and pub enjoyed our stay
Séjour de 2 nuits en novembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en novembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nothing flash, but has all the basics. Comfortable bedding, and modest space. Close and central to shops and restaurants. Pub noise can be heard at night so not the most tranquil location.
Séjour de 2 nuits en novembre 2018

8/10 Bien

John, Kiama NSW

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Handy to town centre and beach. Nice views but older property
Séjour de 2 nuits en octobre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful spot right on the beach and so close to everything.
Séjour de 3 nuits en septembre 2018

6/10 Satisfaisant

Anne, Gosford

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
The cabin was very old, and very uncomfortable. The site was wonderful in front of the beach. We couldn't cook a quick meal as the hot plate and grill were old, dodgy and wrapped in foil. We forfeited two days by leaving early for home, our backs couldn't face another night in the bed. The staff were all lovely though.
Séjour de 4 nuits en août 2018

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Good location,right on beach front. Cabin was co
Good experience. Location was great. Staff friendly.
Séjour de 2 nuits en août 2018

8/10 Bien

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great for a short break
We were welcomed at reception and given a map of the site. The cabin was easy to find. We were very close to the water and had a good view through a wire fence. There was the usual tea and coffee sachets and a small long life milk. The vinyl floor was clean and towels were placed on the beds with tubes of amenities. We only used the double bed. There was a 3 tiered bunk bed in an adjoining room. They are not suitable for small children but don't look big enough for teenagers! Our stay was for 1 night. It was a great location, close to the beach, hotel and some shops. Great for a short break.
Séjour de 1 nuit en juin 2018
Réponse de Natalia, Customer Care le 18 juin 2018
Dear Margaret, Thank you kindly for your detailed review. It's a pleasure to have welcomed you and to see that you enjoyed your stay. We hope to see you again soon. Natalia, Customer Care

8/10 Bien

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family holiday
Great night here best location
Séjour de 1 nuit en juin 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Affordable beachside accommodation
The park itself is in a fabulous location. Our cabin was, however, in the worst position with a view of the back of the amenities block and a construction site. It seemed many of the other cabins were vacant, so we wondered if it was park policy to put 1-night bookings in such cabins as ours. Elements of the cabin, including the vinyl and the hot plates were very tired. Having said that, the bed was very comfortable, the water was hot, the rate was good and the self-catering facilities served their purpose.
Séjour de 1 nuit en mai 2018
Réponse de Natalia, Customer Care le 11 juin 2018
Thank you for your feedback. I'm so pleased to see how much you enjoyed the location and to read your comments about the comfortable bed, adequate facilities and competitive rate. I'm sorry to read that you weren't satisfied with the location of your cabin though. While we cannot guarantee a particular cabin or site, we do try to meet guest requests where possible however as our occupancy rate is generally quite high, we hope you understand this isn't always possible. That said, please do let us know if you have any requests in future so that we can assist where we can. Based on your score, I'm pleased to see the pros outweighed the cons and I do hope that we can have the pleasure of welcoming you back in the future.