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Avis sur Holiday Inn Express London Heathrow T5, an IHG Hotel

3 out of 5
Holiday Inn Express London Heathrow T5, an IHG Hotel
London Road, Slough, England

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 405 avis sur 1100." "
Note des voyageurs de 8 (Bien), d’après 342 avis sur 1100." "
Note des voyageurs de 6 (Satisfaisant), d’après 159 avis sur 1100." "
Note des voyageurs de 4 (Médiocre), d’après 100 avis sur 1100." "
Note des voyageurs de 2 (Horrible), d’après 94 avis sur 1100." "

8,2/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Julien

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bien aucun remboursement sur parking
Chambre très bien. Le seul petit bémol est que j'ai eu un problème avec ma voiture donc je n'avais plus besoin du parking et que le remboursement du parking n'était pas possible. J'ai donc payé 20£ de trop.
Séjour de 5 nuits en février 2024
Réponse de Guest Service Manager le 26 févr. 2024
Dear Guest,Thank you for your rating. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Roubina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Dritan D le 8 janv. 2024
Dear Guest,Thank you for your stay. We look forward to welcome you back again in future.Sincerely,Dritan D, Front Office Manager

8/10 Bien

Mathieu

Séjour de 1 nuit en octobre 2023
Réponse de Guest Service Manager le 9 nov. 2023
Dear Guest Thank you for taking the time to review Holiday Inn Express T5 London Heathrow and for your feedback. Guest Service Manager

8/10 Bien

Ferreira

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très bien, chambre confortable et petit déjeuner parfait. Seul hic le supplément pour le parking qui est onéreux (16 livres)
Séjour de 1 nuit en avril 2023
Réponse de Dritan le 26 avr. 2023
Cher critique,Merci pour votre avis. Je suis heureux de savoir que vous avez trouvé la chambre confortable.Nous sommes impatients de vous accueillir à nouveau à l'avenir.Bien à vous,Dritanchef de réception

6/10 Satisfaisant

Michel

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
we thought we were staying directly at heathrow airport for our layover…totally missleading…T5 ? had a very hard time charging our cell phones, funny outlets no adapter
Réponse de Guest Service Manager le 7 févr. 2023
Thanks for staying with us. We appreciate your feedback! We will address you concerns directly.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2021
Réponse de Dritan Daci le 30 juin 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Raymond

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not bad hotel , nice and clean ,good breakfast
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Manager le 27 mai 2024
Dear Guest,Thank you for your review. On behalf of the team I would like to thank you for your stay and for scoring us 4 out of 5. Your feed has been forwarded to the relevant department. Sincerely,Dritan D, Front Office Manager

6/10 Satisfaisant

Jason

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Coaches blocking disabled parking
Séjour de 3 nuits en mai 2024
Réponse de Guest Service Manager le 27 mai 2024
Dear Guest,Thank you for your review. On behalf of the team I would like to thank you for your stay and for scoring us 3 out of 5. Your feed has been forwarded to the relevant department. Sincerely,Dritan D, Front Office Manager

8/10 Bien

Caroline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dimly lit car park
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Manager le 27 mai 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 4 out of 5. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Shantai

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommend
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 27 mai 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Jagga

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the location
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 27 mai 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

8/10 Bien

Karen

Voyage en couple
Les points forts : Propreté et personnel et service
Had all the basics Could do with more coffee and milk in room
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Manager le 21 mai 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 4 out of 5. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is nice.
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Manager le 21 mai 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

8/10 Bien

Aneesuddin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 21 mai 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 4 out of 5. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Jim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place.
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Manager le 18 mai 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

4/10 Médiocre

Jessieca

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shower had so much dirt and grime on it. The beds were small. No adapters for the electrical sockets. It was hot in the unit. Even well after changing the temperature
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Manager le 18 mai 2024
Dear Guest,Thank you for your review. As a team we strive to render the best experience possible. Thank you for your feedback. Rest assure that your concerns have been fed to the relevant department in the aim of improving. Sincerely,Dritan D, Front Office Manager

6/10 Satisfaisant

Lawrence

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Plumbing noise throughout night. Kept me up. Advertise as at terminal five at Heathrow. Sorry, but we had a $20 cab ride. Nowhere close.
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Manager le 18 mai 2024
Dear Guest,Thank you for your review. As a team we strive to render the best experience possible. Thank you for your feedback. Rest assure that your concerns have been fed to the relevant department in the aim of improving. Sincerely,Dritan D, Front Office Manager

6/10 Satisfaisant

Moyra

Les points faibles : Infrastructures et conditions de l’hébergement
Restaurant on property was good. Condition of rooms and hallways need a major facelift
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Manager le 18 mai 2024
Dear Guest,Thank you for your review. As a team we strive to render the best experience possible. Thank you for your feedback. Rest assure that your concerns have been fed to the relevant department in the aim of improving. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

HELEN, Eugene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay.
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Manager le 11 mai 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Jim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mai 2024
Réponse de Dritan D le 10 mai 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Jim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful place moderately priced.
Séjour de 1 nuit en mai 2024
Réponse de Dritan D le 10 mai 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 3 nuits en avril 2024
Réponse de Dritan D le 10 mai 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

6/10 Satisfaisant

Dushyant

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Booked two rooms for our family months ago and were given rooms far apart. Got a rude knock at 0800am by a hotel staff to ask what time is checkout. Not very impressed.
Séjour de 1 nuit en mai 2024
Réponse de Dritan D le 7 mai 2024
Dear Guest,Thank you for your review. I am sorry to hear your family rooms were given far apart. As a team we strive to render the best experience possible, and we are sorry for any inconvenience caused by the staff. Please rest assure that your concerns have been fed to the relevant department in the aim of improving.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Ugochukwu

Les points forts : Équipements
The staff were courteous and efficient
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 6 mai 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Tinamarie, MILWAUKEE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 6 mai 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

4/10 Médiocre

Melissa

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This hotel is quite far from the airport so advertising it's a short drive to terminal 5 is a big stretch. It was a 25 minute bus ride/taxi to get here. There is very little dining near the hotel and no entertainment close by. The restaurant in the hotel was pricey. We also had no working air conditioning and one 2 towels in our room that was booked for 4 people. Tried to call to get more and no answer from front desk and nobody at the front desk when we went down. The room was old and it felt run down. We also asked about a shuttle and we're originally told there was no shuttle service then found out there was after we arrived but honestly they asked 7 pounds per person to use the hotel shuttle and there is a very reliable city bus that picks up on the street out front of the hotel and goes right to terminal 5 for 1 pound per adult with kids riding for free. Overall I wasn't impressed with this hotel and probably won't stay there again when I go back.
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Manager le 4 mai 2024
Dear Guest,Thank you for your review. Sorry to hear you didn't have a great stay with us. We will address your concerns to the relevant department. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Corrie

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay!
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Manager le 4 mai 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

HELEN, Eugene

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff. Breakfast is same all week, but ok for the price we paid. We stayed 4 days before flying to France. Then came back to same hotel before flying out back to London then USA. Property is accessible to all your destinations, Will surely return on same place next trip,
Séjour de 4 nuits en avril 2024
Réponse de Guest Service Manager le 18 mai 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Lawrence, Tampa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great 2 night stay. The place is in good condition great showe
Séjour de 2 nuits en avril 2024
Réponse de Guest Service Manager le 4 mai 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

8/10 Bien

Suzanne

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All was well. Restaurant had great food but very poor service
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 4 mai 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

4/10 Médiocre

Gerald A

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room assigned was in a part of the building that was not heated. After changing rooms to a warmer part of the building the room keys did not work. The staff was apologetic and promptly addressed our issues.
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 4 mai 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

8/10 Bien

Gurjeet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Guest Service Manager le 4 mai 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

6/10 Satisfaisant

Brenda

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 30 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Desmond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 30 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Juan

Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 18 mai 2024
Dear Guest, Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely, Dritan D, Front Office Manager

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 30 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a very good hotel but the breakfast could be better … it was a very long queue.
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 29 avr. 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Sabrina

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Safe
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 29 avr. 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Sabrina

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 4 nuits en avril 2024
Réponse de Guest Service Manager le 29 avr. 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Pauline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
While this property is not as close to the airport as some we’ve stayed in, it was a great choice. Room clean and adequate (miss my Queen bed), with beautiful walk-in shower and delicious hearty breakfast. Transport to airport was easily arranged, arrived on time, was comfortable and efficient. Definitely would choose this hotel again.
Séjour de 1 nuit en avril 2024
Réponse de Dritan D le 29 avr. 2024
Dear Guest,Thank you so much for your review. I am glad to hear that you were pleased with your choice to stay with us. On behalf of the team here I would like to thank you for your stay and for scoring us 5 out of 5.We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

8/10 Bien

Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Guest Service Manager le 29 avr. 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

4/10 Médiocre

kwabena

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 29 avr. 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you. We will address you concerns directly. Sincerely,Dritan D, Front Office Manager

8/10 Bien

Colin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Hotel was good,but the traffic etc was horrendous.
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 25 avr. 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 4 out of 5. Sincerely,Dritan D, Front Office Manager

6/10 Satisfaisant

Sue

Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The toilet was difficult to flush and shower drain was blocked so we couldn't have a shower. Otherwise everything was fine as we needed a good night sleep after a 25 hour flight.
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 25 avr. 2024
Dear Guest,Thank you for your review. . On behalf of the team I would like to thank you for your stay and for scoring us 3 out of 5. We will address your concerns directly with the relevant departments. Sincerely,Dritan D, Front Office Manager

8/10 Bien

Jean

Séjour de 4 nuits en avril 2024
Réponse de Guest Service Manager le 18 mai 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 4 out of 5. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Jayde

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super easy to check in and customer service was excellent!
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 25 avr. 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

6/10 Satisfaisant

Paul

Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 25 avr. 2024
Dear Guest,Thank you for your review. . On behalf of the team I would like to thank you for your stay and for scoring us 3 out of 5. We will address your concerns directly with the relevant departments. Sincerely,Dritan D, Front Office Manager

4/10 Médiocre

Gurinder

Voyage en famille
I have paid my parking with my stay and now I received £100 ticket to my rental company and they charged me £45 on top of it. My stay was from March 31 to April 01.
Séjour de 1 nuit en mars 2024
Réponse de Dritan D le 25 avr. 2024
Dear Guest,Thank you for your review. I am sorry to hear regarding the parking fine. I have submitted a cancellation request on the portal, Parking Eye Ltd. Should the parking fine have been paid by the Car Rental Company, they would normal receive a refund if the cancellation request is successful. Unfortunately, we do not have any access to monitor this process between Car Rental Company and the Parking Eye.Sincerely,Dritan D, Front Office Manager

4/10 Médiocre

Gary

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I was put on second floor of hotel, I asked for higher floor. The road noise was horrible, lots of motorcycles. The room sound insulation is very poor. You can hear every noise. Breakfast was wonderful however.
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 22 avr. 2024
Dear Guest,Thank you for your review. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

2/10 Horrible

Balsharan

Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 11 mai 2024
Dear Guest,Thank you for your review. We are sorry to hear you didn't enjoy your stay with us. We will address you concerns directly. We do hope you give us another chance to prove our selves.Sincerely,Dritan D, Front Office Manager