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Beoordelingen van Shurland Hotel

3 out of 5
Shurland Hotel
81 High Street, Eastchurch, Sheerness, England

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 32 van 153 beoordelingen" "
Gastenscore: 8 - Goed. 46 van 153 beoordelingen" "
Gastenscore: 6 - Redelijk. 21 van 153 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 153 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 32 van 153 beoordelingen" "

7,2/10

Netheid

7,2/10

Personeel en service

7,0/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Annemarie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijn verblijf gehad in de familiekamer. Lekker ontbijt in de ochtend, wij hebben genoten.
2 nachten verbleven in september 2017

8/10 – Goed

Alan

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The hotel was in a great location for getting about, and the hotel is lovely but just needs a bit of TLC in a couple of places. Other than that, the people in the 3 rooms I booked are all happy with our stay
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Alla

Positief: Voorzieningen
Ok
1 nacht verbleven in april 2024

4/10 – Matig

Lucy

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very basic room. Very dirty bathroom - dusty edges and sticky floors. Lighting was awful - no bed side lamps and bright bulbs. Our room was above the londis which has a beeping door whenever anyone opens it.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Alla

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Evrefing
3 nachten verbleven in maart 2024

6/10 – Redelijk

Christine

Positief: Personeel en service
The staff were friendly and welcoming, stayed in room 16 nice size,but no heating was on and felt chilly in the room,the bed was classed as a king-size its more a small double. The bathroom was a nice size with a jacuzzi bath but the jacuzzi wasn't working which wasn't a problem for me, there was tea and coffee facilities in the room ,there was no noise from the pub that i heard . Would i syay again probably as it was cheap and cheerful.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Garry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely place to stay if you like it quiet, staff so friendly and room was really nice and clean. Enjoyed our stay.
2 nachten verbleven in maart 2024

8/10 – Goed

Karen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are fabulous , very friendly and enjoy making their guests feel special. Had a great stay, will be back
3 nachten verbleven in maart 2024

8/10 – Goed

Colin

Reisde met familie
Positief: Voorzieningen
Our suite was fantastic. The manager was very attentive his staff was new and learning. The bar not having draught beers was poor. The spa and jacuzzi was great. Breakfast was 50/50 evening food was filling.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

g

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

6/10 – Redelijk

Christine

Reisde met familie
Positief: Personeel en service
A warm and friendly welcome. Hotel met our needs.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Jackie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me and my Sister stayed for one night and the staff were very kind and ever so helpful. Lovely room and it was just what we needed for a couple of days in Leysdown. Very reasonable priced. We will definitely go back there again.
1 nacht verbleven in oktober 2023

4/10 – Matig

Sonja

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room was cold, no jacuzzi bath as advertised, smaller bed than stated. Uncomfortable bed. Breakfast was meant to be included but we got told we had to pay £5 each… If you are looking at staying here I highly recommend taste buds the burger van across the road does breakfast, chips, burgers and even steak!!
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

timothy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Free membership to the gym and sauna
2 nachten verbleven in september 2023

4/10 – Matig

Barbara Ruth

Reisde met partner
Negatief: Voorzieningen
Doors missing on cupboards. Walls paper thin. Kept awake most of the night from the sounds of the couple next door having sex. Also beds were very lumpy
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Temi

1 nacht verbleven in september 2023

6/10 – Redelijk

Joe

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
The hotel itself seemed ok but we were only there one night and didnt spend a lot of time there. The bed sheets were clean but the room itself wasnt. It looked like years of thick grey dust built up on the light fitting, floor needed hoovering too. Staff were friendly and helpful. Ok for a very short stay if your not expecting much
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Tammy selina

1 nacht verbleven in september 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Negatief: Netheid
Perfectly serviceable no frills accommodation
Given previous reviews, I was pleasantly surprised by our stay at the Shurland. Yes, the room was basic and a bit tired but it was perfectly serviceable and the staff were very pleasant, attentive and helpful. Our ensuite was spotless, and bedding and towels were clean and fresh. Our room faced the road (with a view of the castle pub) so there was quite a bit of noise from the street, but this was not the fault of the hotel. We can't comment on breakfast (we didn't eat in the hotel) nor the spa or gym (these facilities were closed during our stay). If you're looking for a luxe stay, The Shurland is probably not the venue for you - but as a place to sleep, it was perfectly fine!
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

sandra

2 nachten verbleven in juli 2023

6/10 – Redelijk

Donna

Zakenreiziger
Needs tlc
Wasn’t as bad as other reviews made out. A pleasant chap on reception, although communication was a little tricky, we got there through a bit of charades, the room was dated and there’s no bar/restaurant as advertised. In our room the Tv was fixed to the wall where you couldn’t watch it from the bed. Towels smelt musty. A budget hotel, ok for an overnight stay if on business. I’d be well upset if I was on holiday!!
1 nacht verbleven in juli 2023

8/10 – Goed

Elaine

1 nacht verbleven in juli 2023

8/10 – Goed

Jegor

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean hotel rooms , big gym and nice jakuzzi :)
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Paul

1 nacht verbleven in juni 2023

6/10 – Redelijk

Vicky

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023

4/10 – Matig

Maisy

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible!
Had used this hotel previous and had a good stay. Arrived this time, checked in and went to room and very quickly turned around and checked out. Room was dirty and grubby. There was only one pillow on a double bed. didn't do a full inspection as i saw enough straight away. went back to reception and aired my complaint to be greeted with "oh Ok then" no apology, no trying to sort the issue or offer of a different room. He really didn't care. I since put a complaint in via Hotels.com and asked for a refund as never stayed as it was that bad and they haven't been helpful either.
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Clive

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023

2/10 – Ontzettend slecht

Sanna

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
I got bites around my ankles as soon as i got into the room, floor had not been vacuumed, cups were dirty, bathtub needed a scrub. Really disappointed.
1 nacht verbleven in mei 2023

2/10 – Ontzettend slecht

Michelle Sator

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023

4/10 – Matig

Ian

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023

4/10 – Matig

Danny

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Restaurant and bar not open even for guests nowhere to eat atound hotel
1 nacht verbleven in april 2023

2/10 – Ontzettend slecht

Steven

Negatief: Personeel en service
Rubbish will never book again
Hotel was clean but dated. Service was not good booked room with buffet breakfast but never got any breakfast even after showing our confirmation Evening receptionist was polite but daytime one was quite rude. Asked for owners contact details to complain but was told he did not know who owner was. Not very helpful so left without breakfast as restaurant was locked and they had no intention of providing any food. Bar was there but could not use
1 nacht verbleven in april 2023

6/10 – Redelijk

Lucy

1 nacht verbleven in april 2023

10/10 – Uitstekend

Jean

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Nice room , bed very comfortable. The man at reception was very helpful .
1 nacht verbleven in maart 2023

8/10 – Goed

Melvina

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean and comfortable bed. Emmanuel was a very kind and helpful staff.
1 nacht verbleven in maart 2023

2/10 – Ontzettend slecht

Poppy

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst hotel in the country (Black Mould)
This is the worst hotel I have ever stayed at by far. Black mold on the windows of the honeymoon suite, Jacuzzi bath that is broken. Very squeaky four poster bed. When highlighting to the manager the cleaning staff became abusive. The receiption staff tried to charge 5 pounds per person for breakfast which was included in booking. There is no hot food available for breakfast only stale crumpets and muffins, Dirty glasses and cutlery. The manager stated the locals are happy with the condition of the rooms which will explain what sort of people stay and work at this hotel. Avoid at all costs if you want a clean healthy night stay. Avoid taking your children here as it would be damaging to there health and given the abusive behaviour from the cleaners when trying to speak with manager it would not be suitable for a yound child to see or hear that behaviour from an adult. Due to Corona virus you would think there are measures in place to ensure the hygeine is the top priority. Hotels have refused to give a refund
1 nacht verbleven in februari 2023

10/10 – Uitstekend

David

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stay was great lovey spacey rooms comfortable bed. Easy to get to breakfast was Lovelly.
1 nacht verbleven in januari 2023
Reactie van The Shurland Hotel Team op 6 feb 2023
Thank you for staying with us.

8/10 – Goed

nick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

2/10 – Ontzettend slecht

Andrew

1 nacht verbleven in december 2022
Reactie van The Shurland Hotel Team op 6 feb 2023
Thank you for staying with us.

2/10 – Ontzettend slecht

Lee

2 nachten verbleven in december 2022

2/10 – Ontzettend slecht

Kay

1 nacht verbleven in oktober 2022
Reactie van The Shurland Hotel Team op 28 nov 2022
Thank you for staying with us.

6/10 – Redelijk

Troy, Caboolture

Positief: Netheid, personeel en service
The hotel room and the staff were great. However, the attached restaurant didn’t have any food so was shut. The diners around the place were shut on a Tuesday or took cash only. In the end I bought a jar of Nutella and bread to make dinner. The gym while functional was very dated. The general impression I got was that sheerness is a very low income area.
1 nacht verbleven in oktober 2022
Reactie van The Shurland Hotel Team op 28 nov 2022
Thank you for staying with us.

6/10 – Redelijk

Warren

1 nacht verbleven in oktober 2022
Reactie van The Shurland Hotel Team op 28 nov 2022
Thank you for staying with us.

8/10 – Goed

Chris

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in september 2022

2/10 – Ontzettend slecht

Keaton

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was so bad I rebooked hotel and are fighting for a refund which you guys are meant to be chasing it up I had blood mould and dirty marks all over the pillows and I had a hole in the bath which was sharp it was all dirty in the bath toilet roll holder hanging off the wall it’s unacceptable for £180
3 nachten verbleven in september 2022
Reactie van The Shurland Hotel Team op 20 sep 2022
Sorry for any inconvenience caused.

2/10 – Ontzettend slecht

Tina

1 nacht verbleven in september 2022
Reactie van The Shurland Hotel Team op 20 sep 2022
Sorry for any inconvenience caused.

2/10 – Ontzettend slecht

Michael

1 nacht verbleven in september 2022
Reactie van The Shurland Hotel Team op 20 sep 2022
Sorry for any inconvenience caused.

8/10 – Goed

Alexandra

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great for the price
Pros: Clean and tidy, good value. Cons: double bed mattress a little thin, our family room overlooked the bar area (but thankfully no one was partying that night), and no breakfast included. Overall a decent no frills stay.
1 nacht verbleven in augustus 2022
Reactie van The Shurland Hotel Team op 30 aug 2022
Thank you for staying with us.

4/10 – Matig

kenneth

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Three star don't think so.
we stayed in the same room (3) last October so most of these observations are the same as then. Bathroom, mould in shower tray, handle missing from inside of shower door, toile roll holder broken just a screw sticking out, towel rail would be nice to be able to reuse towels cupboard door needs replaced, Bedroom, mirror light not working, only one bed side cabinet, no bed side lights. mismatched cups, walls full of holes, large fan was supplied but it was filthy, and lack of sockets, bedding was clean but marked, tv remote not working tv held in cabinet with 4 exposed screws, door closers need adjustment need to be superman to open the door. Bar, prices are extortionate and canned beer (john smiths) same round over the road (draught john smiths) £5 cheaper, breakfast buffet was well stocked unlike last October, but still no chef we have family experience of four visits over the past 3 years and there as never been a chef, so no cooked breakfast available. in the early morning before doors are opened there is a musty smell. The purpose of our visits was to see family, and this visit a bereavement so we no longer need to visit. Thank goodness.
2 nachten verbleven in augustus 2022
Reactie van The Shurland Hotel Team op 30 aug 2022
Thank you for staying, sorry for any inconvenience.