Hello Lawrence, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Brandon, We are sorry to hear your recent experience at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES did not meet your expectations. We are utterly disappointed to learn that you encountered these distasteful situations during your recent stay/ I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Oshane Red Roof Management RediResponse Specialist

Dear Leslie, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES. I am sorry that your experience did not meet your expectations. The situation you highlighted is truly regrettable. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Very truly yours,Oshane Red Roof Management RediResponse Specialist

Dear Katherine,Thank you for your review following your stay at HomeTowne Studios by Red Roof Seattle - Kent/ Des Moines. You stated that you were unable to check in and you were unable to reach out to the property prior to arrival. This is not the experience we would like our guest to have with us, so I was truly disappointed. Based on my investigations, I am seeing where you were only charged for the first night room's and tax. Please reach out to your booking source directly to be best assisted in regard to any disputes. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Estimado Silvestre,Gracias por su reseña después de su estadía en HomeTowne Studios by Red Roof Seattle - Kent/Des Moines. Lamentamos haber descubierto que no quedó completamente impresionado con nosotros durante su reciente estadía. Dijiste que el servicio fue muy malo.Los comentarios de los huéspedes, como el suyo, ayudan a Red Roof a mejorar la experiencia de nuestros huéspedes, así que gracias por compartirlos con nosotros. Sería un placer ofrecer mejores alojamientos en cualquiera de las ubicaciones de nuestra marca en el futuro.Con gracias,Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines, Mugur. I am sorry that your experience did not meet your expectations. You stated that the littered hallways and the lengthy check-in process, along with the other highlighted issues hindered your stay. As such, your feedback may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays at any of our locations in the future.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

Thank you for sharing your feedback with us, Brenda. The team at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines appreciated your 3/5 score. However, you noted that you were not fond of the location of your room. Please feel free to speak to the front desk to be best assisted with a room change.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Dear Ann,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the RED ROOF INN CHAPEL HILL - UNC. I'm happy to hear that your overall stay was good, though you weren't able to get coffee nor tea. Red Roof apologize and ask that you speak with the front desk on your next visit if you should come across any issues while in house. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hey Gurdeep,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines. Red Roof value you as our guest and welcome your 4/5 score. However, our surrounding area was of concern. Red Roof value your business and will take your feedback into consideration to see how we can improve your experience. Thank you again for sharing your experience. HomeTowne Studios look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Dear Niva,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES. I am sorry that your experience did not meet your expectations prompting your 1/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,KamariaRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Merdan. The staff and I at the HomeTowne Studios by Red Roof Seattle - Kent/ Des Moines appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Michelle, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES. It’s great to hear that your room was clean and felt safe. However, you indicated that the room was small, check in was slow and there was no garbage can in the room. I am sorry for any inconvenience that this may have caused. I am grateful for the feedback you provided so we are able to continually improve our hotel. In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to eliminate future happenings. Please know that we value you as our guest and appreciate your business. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Jerson, Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES. We sincerely appreciate your comments and are happy to hear you had a good experience with us. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Thank you for sharing your perfect rating with us, Tony. Our staff at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Douglas - - thank your feedback and it was great having you as a guest! Safe travels :)

Hello Sonya, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Robert, Thank you for taking a moment to share your feedback regarding your recent visit at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines. It is so rewarding to read that you were welcomed by the quietness of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that Red Roof value you as our guest and appreciate your business.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Joe, Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the less than ideal encounter you had with the staff, the uncleanliness of the room and the other highlighted concerns which is truly disheartening to hear. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

Hello Rita,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES and I are disappointed in your 1/5 score following your stay. Please accept our sincerest apologies for the staff you found to be rude and the other concern you mentioned. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thanks again and we wish you the very best in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Roby,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES and I appreciate your 5/5 score following your stay. It is great to read that you found our hotel to be quiet and safe. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Lani, Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of housekeeping service provided during your stay. Your feedback is valuable, and we would like to ensure that your concerns are addressed appropriately. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future and the ensure your safety. Your feedback is crucial in helping us provide a better experience for our guests, and we hope to welcome you back for a more seamless stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Shawndee,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES. I am happy to read that you had a great time at our hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Cecelia,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Reinaldo, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello John, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

John - thanks for taking the time to leave a review. We enjoyed having you as a guest. Safe travels!

Hi Valued Guest,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Thanks for sharing your feedback with us, Charles. The team at our HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines appreciated your 3/5 score. However, you stated that your experience with the staff was poor, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

Hello Valued Guest,I sincerely apologize that your stay at our Hometowne Studios Seattle/Kent Des Moines didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Thanks for sharing your feedback with us, Denise. The team at our HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that the second room seemed clean, it was displeasing to read that this was the impression left with you. You stated that the deposit policy and the faulty heater, along with your other concerns hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

Dear Kelsea,Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible mold and the leakage situation you encountered. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Rest assured that we take these complaints very seriously and have forwarded them to upper management.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Thank you for taking a moment to leave a review, Bryan. The staff and I at the HomeTowne Studios by Red Roof Seattle - Kent/ Des Moines were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

Dear Brandon, Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the room, the broken lights and that the shower was not to your liking. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. Rest assured that we take these complaints very seriously and have forwarded them to upper management.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Thank you for taking a moment to leave a review, Isis. The staff and I at the HomeTowne Studios by Red Roof Seattle - Kent/ Des Moines were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management

Dear Frances, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the broken pipe and the other concerns you listed is truly regrettable. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Siatulau,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Thank you, Teri, for telling us about your stay at the HomeTowne Studios by Red Roof Seattle - Kent/ Des Moines. I was saddened to read that your stay fell short of your expectations due to the rooms you found to be stuffy and cold. I truly apologize for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you, Siatulau, for telling us about your stay at the HomeTowne Studios by Red Roof Seattle - Kent/ Des Moines. The situation you described is truly disheartening, and I sincerely apologize for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Lillian,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines, David. I am sorry that your experience did not meet your expectations. You stated that no one answered the phone when you called, which hindered your stay. As it pertains to the room key, please be advised that they can demagnetize after being exposed to electromagnetic fields for some time, such as the ones emitted by your phone.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best in your stays going forward.Very truly yours,Red Roof Management

Hola Ramos,Gracias por compartir sus pensamientos con nosotros luego de su reciente visita a nuestra ubicación de HomeTowne Studios By Red Roof Seattle - Kent/Des Moines. Usted indicó que el servicio al cliente que recibió fue muy malo y realmente le pido disculpas por esto. En Red Roof, nos esforzamos por brindar un servicio superior a cada huésped; por lo tanto, sus comentarios son muy importantes para nosotros y el equipo los revisará y se brindará la oportunidad de capacitación necesaria.Esperamos que elija quedarse con nosotros nuevamente para que podamos tener la oportunidad de brindarle una mejor experiencia. Atentamente,Gestión del tejado rojo de DevorineEspecialista en RediResponse

Thank you for your concerns. They will be shared with the staff.

Hi Kanani,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines. Please accept our most sincere apologies for the concern you described regarding the rooms you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Amy,Thank you for your recent review of your stay at the HomeTowne Studios Seattle - Kent/ Des Moines. I am disappointed your experience was less than ideal due to the unkept condition of the property, the odor you encountered and all the other concerns that dampened your visit. Please accept our apologies for the inconvenience caused by the issues you highlighted. To prevent this from happening again, your comments will be taken into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based experience for all our guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Amy, Thank you for leaving a review of our Hometowne Studios by Red Roof. You indicated that you were not pleased with your stay, resulting in your 3/5 score. The issues you brought to our attention regarding the mattress not being to your liking is truly regrettable. At Red Roof we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

Hello Angela, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Jorge. The staff and I at the HomeTowne Studios by Red Roof Seattle - Kent/ Des Moines were disappointed to see your 4/10 score following your stay. In order to understand what prompted your 4/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Jan,Thank you for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Seattle - Kent/ Des Moines. I am glad you found our price to be affordable. However, I am disappointed that your experience did not meet your full expectations, as you indicated the room wasn't as clean as you hoped, the floors weren't swept and all the other concerns that dampened your visit. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist