Fer et planche à repasser, Wi-Fi, draps fournis
Vérifier la disponibilité

Avis sur The Royal Hotel

3.5 out of 5
The Royal Hotel
St Nicholas Street, Scarborough, England

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 293 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 287 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 162 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 124 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 136 avis sur 1002." "

7,0/10

Propreté

7,2/10

Personnel et service

6,8/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

2/10 Horrible

Pascal, Montbeliard

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2020

2/10 Horrible

Pascal, Montbeliard

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gros cafouillages dans les réservations. Propreté zéro, respect des règles sanitaires zéro, personnel désagréables, petit dejeuner horrible . Hôtel qui ne vaut même pas une étoile. Seul la position géographique par rapport a la plage est intéressante bien qu il n y est pas de parking.
Séjour de 1 nuit en juillet 2020

10/10 Excellent

Marianna

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
The room was no that great, but the reception quickly resolved the issue. The breakfast and dinner options are outstanding- highly recommend
Séjour de 1 nuit en mai 2024
Réponse de The Royal Hotel le 19 mai 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Bien

Pat

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de The Royal Hotel Team le 14 mai 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Neil Narendra Dhanji Mepa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel. The hotel is very grand. We had a lovely stay here.
Séjour de 2 nuits en mai 2024
Réponse de The Royal Hotel Team le 12 mai 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Bien

Ian

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
Good position with largely sea views. Rather past its best and needing maintenance.
Séjour de 2 nuits en mai 2024
Réponse de The Royal Hotel Team le 10 mai 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de The Royal Hotel Team le 10 mai 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Bien

Catherine

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
My husband & myself had an enjoyable stay at the Royal. The bed was very comfy. Relatively clean,although the windows were dirty,webs & hadn’t been cleaned for a while. It’s a lovely place but think it needs some tlc. The staircase is amazing. 😊 Would return.
Séjour de 2 nuits en mai 2024
Réponse de The Royal Hotel Team le 10 mai 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Michelle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel you can see it is a work in pregress staff lovely bathroom needs some tlc and the window but the view made up for for this. Overall lovely relaxing stay in room 305.
Séjour de 2 nuits en mai 2024
Réponse de The Royal Hotel le 6 mai 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

6/10 Satisfaisant

Mark

Voyage en couple
Les points faibles : Propreté
My wife is a Cleaning checker and found multiple issues with cleanliness of room. Traffic cones on the landing were a newby too. Absence of carpet grippers in lounge making carpet edges look threadbare. Some areas of hotel in need of decoration as well.
Séjour de 2 nuits en avril 2024
Réponse de The Royal Hotel le 6 mai 2024
Thank you for taking the time to leave a review, all feedback is appreciated. During the time of your stay we were still ongoing with the carpet renovations.

6/10 Satisfaisant

Richard

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
OLD AND RUN DOWN ROOM WE STAYED IN AND THE WINDOW AND LOFT HATCH WERE VERY NOISY. THE CUPS LEFT IN OUR ROOM WERE QUITE DIRTY IT WAS VERY DISAPPOINTING TO SAY THE LEAST THE HOTEL ITSELF SEEMED TO BE UNDER REFURBISHMENT SO HOPFULLY IT WILL BE NICE AGAIN SOON
Séjour de 1 nuit en avril 2024
Réponse de The Royal Hotel le 2 mai 2024
Thank you for leaving a review, all feedback is appreciated. As you have noted we were undergoing significant refurbishment when you stayed with us and we hope to welcome you back again after it is all completed.

6/10 Satisfaisant

David

Les points faibles : Équipements
In the main my stay was fine. I spent very little time in the hotel and did not use any of the facilities. I was extremely disappointed this morning to find the there was no soap to wash with at the sink. I had to go to the bath/shower and get some gel from the container on the wall. A big let down fro what was an OK stay.
Séjour de 1 nuit en avril 2024
Réponse de The Royal Hotel Team le 29 avr. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

2/10 Horrible

David

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Rubbish cleaning pathetic and staff dull and boring
Séjour de 4 nuits en avril 2024
Réponse de The Royal Hotel Team le 28 avr. 2024
Thank you for taking the time to leave a review, we are sorry to hear you felt the staff dull and boring but it is not their job to entertain grown adults.

8/10 Bien

Rowan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Very convenient for central Scarborough, South Bay and the Spa. Parking is a little tricky although there is a multi-storey up the road for £12 a day. The hotel itself was grand although in need of a little TLC - renovations were ongoing while we were there. The room was similar - comfortable and spacious but with a few things in need of repair.
Séjour de 2 nuits en avril 2024
Réponse de The Royal Hotel Team le 22 avr. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

6/10 Satisfaisant

Carole

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel is in the middle of much needed renovations. However that meant that our corridor had no carpet only mdf and bits kept being walked into our bedroom. Also the stairs were out of action which meant waiting ages for a lift even though they have two. Our room had outdated furniture and was very ‘tired’. The balcony door didn’t open and shut properly so fresh air was an issue, we couldn’t open the door fully as our little dog could have got out and wasn’t safe. We couldn’t fault the friendliness of the staff who were always willing to help.
Séjour de 3 nuits en avril 2024
Réponse de The Royal Hotel le 16 avr. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Bien

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
OK
Séjour de 1 nuit en avril 2024
Réponse de The Royal Hotel Team le 12 avr. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

6/10 Satisfaisant

Paul

Voyage en couple
Les points forts : Propreté et personnel et service
.
Séjour de 2 nuits en avril 2024
Réponse de The Royal Hotel Team le 5 avr. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

6/10 Satisfaisant

craig

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
A very tired room with poor maintenance. For cost there is better more local. Only plus side is that for venue we were attending this was very close. Breakfast was very low value again for cost paid better available elsewhere would not stop again.
Séjour de 1 nuit en mars 2024
Réponse de The Royal Hotel le 31 mars 2024
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

8/10 Bien

Mel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed 3 nights at this hotel. Had to move room as the the windows in in 212 were not able to be opened and it was very warm, luckily moved next door which was better. They are currently renovating so new carpet being laid on the landings. The bed we had was comfortable and large.Very oldy worldy style hotel so it has character. Just across the road from the beach, stairs and slopes and a tram down to beach level. Just around the corner from the shops, plenty of eating places.
Séjour de 3 nuits en mars 2024
Réponse de The Royal Hotel le 30 mars 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Tania

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I enjoyed the area, staff cleanliness
Séjour de 1 nuit en mars 2024
Réponse de The Royal Hotel le 30 mars 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

4/10 Médiocre

Kieran

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de The Royal Hotel le 4 mars 2024
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

6/10 Satisfaisant

Cassy

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de The Royal Hotel Team le 2 mars 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

4/10 Médiocre

Michaell

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I did not like Dogs could be in every room and sleep in them as I am allergic to animals which I was not told about this and it was not on the Internet I was told I had a swimmer Facilities which they did not have and overall the hotel was very dirty and rundown
Séjour de 2 nuits en février 2024
Réponse de The Royal Hotel Team le 27 févr. 2024
Thank you for taking the time to leave a review, we do advertise as being pet friendly so you should have been aware of this before booking.Our pool has been closed down since last year and is no longer advertised on Expedia

4/10 Médiocre

Justin

Voyage en couple
Les points faibles : Équipements
Wasn’t a bad stay wasn’t great either rooms and door locks could do with updating wasn’t the cleanest either bath was dirty shower was cold states on the ad that rooms at cleaned Daily to then be told they’re not at reception only good point was reception staff/manager was a great bloke very polite,helpful and courteous even when put in a difficult position not by myself but I happened to walk past as there was someone shouting at him in regards to one of the rooms and the manager from what I saw handled it very well I couldn’t say I would have done the same like but good on him for handing it so well ! we stayed Friday 16th feb for the weekend
Séjour de 2 nuits en février 2024
Réponse de The Royal Hotel Team le 19 févr. 2024
Thank you for taking the time to leave a review, all feedback is appreciated and helps us see where we need to aim our improvements.We are pleased to see that you felt the staff to be polite and helpful, even under potentially challenging circumstances.

8/10 Bien

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will return soon!
Great location & good views. Staff friendly & very helpful. Allowed us in early as the room was ready. Lovely room & bathroom but a little small. Very clean bedding , my friend next door said their room was far too hot even though they turned the heating off but mine was ok. Great lounge & bar.
Séjour de 1 nuit en février 2024
Réponse de The Royal Hotel Team le 18 févr. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Bien

Kate

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de The Royal Hotel Team le 18 févr. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en février 2024
Réponse de The Royal Hotel Team le 14 févr. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Julie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
February Break at The Royal Hotel
Séjour de 2 nuits en février 2024
Réponse de The Royal Hotel Team le 14 févr. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

6/10 Satisfaisant

David

Voyage en couple
Les points forts : Propreté et personnel et service
Although the room and bathroom were spotlessly clean the rooms could do with updating a bit. The bed was very hard and the pillows even harder. The meals were ok but breakfast very oily. The serving staff were excellent and the reception staff very helpful.
Séjour de 2 nuits en février 2024
Réponse de The Royal Hotel Team le 14 févr. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Bien

Susan

Les points forts : Propreté et personnel et service
I love the Royal and have gone there for years. It's a great position with a lovely view from the bar. Rooms are clean and a comfy bed. A little tired ( Very minor issues). Staff are lovely. Shame that the pool has shut permanently.
Séjour de 1 nuit en février 2024
Réponse de The Royal Hotel Team le 5 févr. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Kevin

Séjour de 1 nuit en janvier 2024
Réponse de The Royal Hotel le 27 janv. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Maria

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it nice comfy bed and a big bath
Séjour de 1 nuit en janvier 2024
Réponse de The Royal Hotel Team le 25 janv. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Maria

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I love staying here especially in winter as I feel like royalty by giving me a suite. The hotel itself is old but gorgeous and grand. The bed is so warm and comfy and the bath is to die for.
Séjour de 1 nuit en janvier 2024
Réponse de The Royal Hotel Team le 24 janv. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

4/10 Médiocre

David

Séjour de 1 nuit en janvier 2024
Réponse de The Royal Hotel Team le 23 janv. 2024
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

8/10 Bien

Brian

Les points forts : Propreté et personnel et service
Love the hotel reception and stairways Hated the bed, never been so uncomfortable in my life. We booked for 2 nights, but went home after 1 night, could not sleep in that bed again
Séjour de 2 nuits en janvier 2024
Réponse de The Royal Hotel Team le 23 janv. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de The Royal Hotel Team le 23 janv. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely old Victorian hotel
This is a lovely old hotel, a bit worn in places but the refurbished rooms are lovely. We had a problem ( no heating) in our spacious attractive bedroom- but the problem was resolved almost immediately by the smashing duty manager Adamo? The new bedroom was even more spacious & comfortable! Warm, clean, with every amenity. We have had several stays here, sometimes with our daughter’s dog! We have always been delighted
Séjour de 1 nuit en janvier 2024
Réponse de The Royal Hotel Team le 23 janv. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Matthew

Séjour de 1 nuit en novembre 2023
Réponse de The Royal Hotel Team le 23 janv. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Catherine

Séjour de 1 nuit en janvier 2024
Réponse de The Royal Hotel Team le 23 janv. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Maria

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really loved it, I had a nice bath and a lovely sleep. I was well impressed with the room for the price I payed. Will stay again when needed.
Réponse de The Royal Hotel Team le 23 janv. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Bien

MISS EMILY

Séjour de 1 nuit en décembre 2023
Réponse de The Royal Hotel Team le 23 janv. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

2/10 Horrible

TIFF

Séjour de 1 nuit en décembre 2023
Réponse de The Royal Hotel Team le 23 janv. 2024
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

4/10 Médiocre

Allan

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Poor value for money …..
Room very tired.. in need of decorating… Rooms no longer serviced daily….. Now a budget hotel but not really budget prices …. At £75 a night( room only ) I expect a little bit more comfort….
Séjour de 2 nuits en décembre 2023
Réponse de The Royal Hotel le 10 déc. 2023
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

8/10 Bien

Julie

Séjour de 3 nuits en décembre 2023
Réponse de The Royal Hotel le 10 déc. 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

6/10 Satisfaisant

Karl

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de The Royal Hotel le 10 déc. 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Richard

Séjour de 1 nuit en novembre 2023
Réponse de The Royal Hotel Team le 23 janv. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Bien

Denise

Voyage en couple
Les points forts : Propreté et personnel et service
The building is rather grand with a beautiful entrance and staircase. Clean and tidy in all areas and friendly staff, but the rooms are getting tired and ready for updating. Can i also recommend a nicer coffee on the rooms 😊 but would stay again, perfectly placed for getting round town
Séjour de 1 nuit en novembre 2023
Réponse de The Royal Hotel le 3 déc. 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Jonathon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2023
Réponse de The Royal Hotel le 3 déc. 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

4/10 Médiocre

Stephanie

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was central to town
Séjour de 2 nuits en novembre 2023
Réponse de The Royal Hotel le 3 déc. 2023
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

2/10 Horrible

Joseph

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is rundown and the staff are not helpful at all. We slept in room that has hair everywhere and damp ceiling. We have ask for a new room but gave us even small and dirty room. Fridge and heating is not working. It not worth the money at all.
Séjour de 1 nuit en novembre 2023
Réponse de The Royal Hotel le 3 déc. 2023
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.