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Beoordelingen van Best Western Saranac Lake

2.5 out of 5
Best Western Saranac Lake
487 Lake Flower Avenue, Saranac Lake, NY

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 389 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 403 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 143 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 35 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 30 van 1000 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

martijn

Positief: Netheid, personeel en service
Prima hotel

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Needed a place to stay in an emergency Staff very helpful Convenient location
1 nacht verbleven in mei 2024
Reactie van Samantha Front Desk op 19 mei 2024
Dear James, Thank you for your review. We are pleased we were able to help you in a time of need. We wish you the best. Have an amazing day.

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Samantha Front Desk op 15 mei 2024
Dear Elizabeth, Thank you so very much for your kind review. We are so pleased to hear that you enjoyed your stay with us.

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was great
1 nacht verbleven in mei 2024
Reactie van Samantha Front Desk op 8 mei 2024
Thank you, Christopher we are very pleased we could have such great staff to make your stay better.Warmest regards

8/10 – Goed

Bryan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will stay again
1 nacht verbleven in april 2024
Reactie van Michelle Hill, GM op 24 apr 2024
Thank you so much for staying with us and hope to see you again son.

10/10 – Uitstekend

Michelle

3 nachten verbleven in april 2024
Reactie van Samantha Front Desk op 3 mei 2024
Thank you for your great review! We are very glad we could exceed your expectations.Have a great day!

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place
2 nachten verbleven in april 2024
Reactie van Michelle Hill, GM op 10 apr 2024
Hi Nicholas, Thank you for your nice review! We are so pleased you enjoyed your stay with us and hope to see you again.

8/10 – Goed

jonathan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was where we wanted to be for the eclipse
2 nachten verbleven in april 2024
Reactie van Michelle Hill, GM op 10 apr 2024
Hi Jonathan,Thank you for choosing to stay with us. I hope you enjoyed the experience and would love to host you again.

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place.
2 nachten verbleven in maart 2024
Reactie van Michelle Hill, GM op 28 mrt 2024
Hello Brian,Thank you so much for your review! We appreciate your business and hope to see you back soon!

10/10 – Uitstekend

Karen

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and helpful
2 nachten verbleven in maart 2024
Reactie van Michelle Hill, GM op 5 mrt 2024
Thank you for staying with us and appreciate the feedback! .

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Michelle Hill, GM op 5 mrt 2024
Thank you for staying with us, we appreciate your feedback. We strive to provide excellent customer service to our guests..

10/10 – Uitstekend

robin

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Had a great breakfast.
2 nachten verbleven in maart 2024
Reactie van Michelle Hill, GM op 3 mrt 2024
Thank you Robin for your great review. We appreciate your business and hope to see you again soon!

8/10 – Goed

Thomas

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
TcR
Hotel was clean, but a little outdated
1 nacht verbleven in februari 2024
Reactie van Michelle Hill, GM op 21 feb 2024
Hi Thomas, We are working on improving the property soon - Stay Tuned!

8/10 – Goed

JOANNE

1 nacht verbleven in februari 2024
Reactie van Michelle Hill, GM op 21 feb 2024
Hello,Thank you for your review, we appreciate the feedback!

6/10 – Redelijk

Carl

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room #108 & property except a couple lights over the bathroom mirror were out & the hot water while showering was barely warm.
1 nacht verbleven in februari 2024
Reactie van Michelle Hill, GM op 21 feb 2024
Hi there, our sincere apologies about these issues. I have notified our maintenance department and had this corrected immediately.

4/10 – Matig

Edward

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Incredibly disappointing and frustrating when you are forced to take a shower in luke warm water. Front desk attendant said it was because everyone was taking a shower at the same time. Not true because it was 10 am. Most patrons were already out the door by 9. Lame excuse. I would not stay at this property again.
1 nacht verbleven in februari 2024
Reactie van Michelle Hill, GM op 12 feb 2024
We are very sorry about that Edward. Unfortunately, we did have an issue with the hot water yesterday. Volume was a factor for sure, but it is being addressed.

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and staff was nice
1 nacht verbleven in februari 2024
Reactie van Michelle Hill, GM op 11 feb 2024
Hi! Thank you for your nice review. Hope to have you come back to stay again soon.

10/10 – Uitstekend

Abigail

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and cheap stay for the Winter Carnival
1 nacht verbleven in februari 2024
Reactie van Michelle Hill, GM op 11 feb 2024
Thank you for your review! Hope to see you back soon.

10/10 – Uitstekend

Brendaly

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Everything is good
1 nacht verbleven in februari 2024
Reactie van Michelle Hill, GM op 4 feb 2024
Thank you and hope to see you back soon!

10/10 – Uitstekend

Kimberly

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very friendly staff 😊
1 nacht verbleven in januari 2024
Reactie van Michelle Hill, GM op 29 jan 2024
Thank you for your kind words!

10/10 – Uitstekend

Isaac

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This place is well worth the money. I stayed with clients while running a bird photography tour. We leave early in the morning and wanted a place to eat and convene to go over the days shooting. They serve a nice breakfast that starts at 6:30 with plenty of options. The coffee was great and it really helps fuel up for a long day in the field in the snow and cold. The hotel is basic but clean and the staff is super friendly and helpful. It is well worth the money and I consider it a great value. My clients felt the same. They even use pet friendly salt and as a dog owner and lover I really appreciate that.
2 nachten verbleven in januari 2024
Reactie van Michelle Hill, GM op 29 jan 2024
Thank you so much for your kind words, we appreciate our guests and hope to welcome you back soon!

10/10 – Uitstekend

Jo

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Michelle Hill, GM op 29 jan 2024
Thank you for the high rating, we really appreciate that you chose to stay with us!

10/10 – Uitstekend

Jean-Pierre

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hôtel
1 nacht verbleven in januari 2024
Reactie van Michelle Hill, GM op 29 jan 2024
Thank you for your review!

8/10 – Goed

Tonya

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Weekend Stay
Husband and I had a very pleasant stay on our impromptu weekend getaway. We were happy with our king room with a small sofa, desk, microwave and refrigerator and a real keurig coffe maker. Breakfast was nice each morning with different foods each day. Everthing was clean--the lobby, pool area, hallways and room, and smelled nice. Only two small complaints, the pool was very cold, so we only went in once, and the mattress in our room wasn't the most comfortable. All in all, we would definitely stay here again.
2 nachten verbleven in december 2023
Reactie van Michelle Hill, GM op 29 jan 2024
Thank you for the kind words!

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

8/10 – Goed

John N

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very friendly Room was not very quiet. Breakfast was fine, eggs, meat, pancakes, coffee, etc. TV stations were plentiful. Bedding was comfortable.
2 nachten verbleven in november 2023
Reactie van Michelle Hill, GM op 4 dec 2023
Thank you for your kind words. We are so happy you had a nice stay and hope to see you back soon.

10/10 – Uitstekend

KATIE

1 nacht verbleven in oktober 2023
Reactie van Michelle Hill, GM op 29 okt 2023
Hi Katie,Thank you for your review, we appreciate that you chose the Best Western Saranac Lake for your visit to beautiful Saranac Lake. Hope to see you back soon.

10/10 – Uitstekend

ROBERT

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Michelle Hill, GM op 29 okt 2023
Thank you for your review, we hope to see you back soon!

10/10 – Uitstekend

Fred E

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place
1 nacht verbleven in oktober 2023
Reactie van Michelle Hill, GM op 17 okt 2023
Thank you for your nice review, we appreciate that you chose the Best Western Saranac Lake!

8/10 – Goed

namgyal

Reisde met familie
Good stays
1 nacht verbleven in oktober 2023
Reactie van Michelle Hill, GM op 17 okt 2023
Thank you for your nice review, we appreciate that you chose the Best Western Saranac Lake!

8/10 – Goed

Gary R

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was polite. Well lit parking lot.
1 nacht verbleven in oktober 2023
Reactie van Michelle Hill, GM op 17 okt 2023
Thank you for your nice review, we appreciate that you chose the Best Western Saranac Lake!

8/10 – Goed

Tim

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location, easy 15 minute drive to Lake Placid at a much lower price than hotels in that area. Good dining options downtown on main street.
1 nacht verbleven in oktober 2023
Reactie van Michelle Hill, GM op 17 okt 2023
Thank you for your nice review, we appreciate that you chose the Best Western Saranac Lake!

6/10 – Redelijk

Dawn

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
Hotel room had a very musty mildewed smell. Person on staff did give us some Febreze
2 nachten verbleven in oktober 2023
Reactie van Michelle Hill, GM op 8 okt 2023
My apologies on the musty smell, I have put this room out of service for deep cleaning.

6/10 – Redelijk

Nick

Reisde met partner
Positief: Netheid
Average motel, expensive, breakfast poor.
2 nachten verbleven in oktober 2023
Reactie van Michelle Hill, GM op 8 okt 2023
Thank you for your comments, I will forward your comments to ownership for review.

8/10 – Goed

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
If you are looking for a quiet and clean no frills place to stay a night or two while enjoying the daytime hiking, canoeing and photographing the beautiful Saranac Lake area, this is it. A courteous bilingual front desk person even suggested me some hiking places nearby. Don't forget to get your free American breakfast before stepping out, unless you like McDonald's, wich I'm OK with. The building could use better signaling to direct guests staying at the second floor of a building that seems to lack a guest's elevator. I returned to the front desk after failing to find my way to my second floor room. I was directed to take the stairs at the end of either wing. One good thing about using the stairwell entrances is that you can access the building using your key card from the outside without having to go thru the lobby. If you have any physical disability, I suggest you ask for a first floor room. It's a very good basic hotel.
2 nachten verbleven in oktober 2023
Reactie van Michelle Hill, GM op 8 okt 2023
Hello,Thank you for your comments. We appreciate the comments of our guests and do our best to correct any issues.

8/10 – Goed

Christian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very accommodating. We rented a room (with dog option) and there was no additionnal charge for our dog. We felt welcomed. The breakfast had a good variety of food (cereals, toast, eggs, bacon, yogourt, pancakes, muffins, hard boilled eggs, etc). The location is good (15 min from Lake Placid and 2 min from many good restaurants).
1 nacht verbleven in september 2023
Reactie van Michelle Hill, GM op 4 okt 2023
Thank you for your review. We appreciate you choosing the Best Western Saranac Lake, and hope to see you back soon.

6/10 – Redelijk

Cecile

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The water in the shower wasn't hot enough and the towels weren't looking clean. The price seems too high for the value of the package.
1 nacht verbleven in oktober 2023
Reactie van Michelle Hill, GM op 8 okt 2023
Thank you for your comments, I have brought this to the attention of housekeeping and engineering. Our apologies for a less than stellar stay. I hope that you will staying with us again.

8/10 – Goed

Cynthia, Baldwinsville

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for exploring Saranac, Lake Placid, Lake Champlain, etc. Staff was nice and responsive. Too bad pool was not open. Grounds crew could do a bit better. Stone wall was partially collapsed, fire pit area would be nice if some wood was readily available to enjoy a fire. Older facility needs a little more of a facelift.
3 nachten verbleven in september 2023
Reactie van Michelle Hill, GM op 30 sep 2023
Hi Cynthia,Thank you for your review. We are so sorry the pool was not open, we are awaiting equipment repair and it is taking longer than anticipated. The wall is in process of being rebuilt as sadly one of our guests backed into it. We realy appreciate your comments and I will forward them to ownership!

10/10 – Uitstekend

Thomas, rochester

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very nice room all good except pool not working
2 nachten verbleven in september 2023
Reactie van Michelle Hill, GM op 28 sep 2023
On behalf of the staff we appreciate your business and happy you enjoyed your stay. I do apologize for the pool being under repairs. Come back and see us soon.

10/10 – Uitstekend

Pat

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Michelle Hill, GM op 28 sep 2023
On behalf of entire team I would like to thank you for choosing us to stay and appreciate your business. Hopefully you will come back soon.

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Michelle Hill, GM op 28 sep 2023
On behalf of the entire team we thank you for staying with us and hopefully see you soon

10/10 – Uitstekend

Gavrila, Thornhill

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place near Lake Placid.
1 nacht verbleven in september 2023
Reactie van Michelle Hill, GM op 23 sep 2023
so glad you enjoyed your stay with us. Hopefully we will see you again soon.

8/10 – Goed

Melanie

Positief: Netheid, personeel en service
tres tranquille
1 nacht verbleven in september 2023
Reactie van Michelle Hill, GM op 20 sep 2023
Thank you for your review, we hope to see you back again soon!

10/10 – Uitstekend

Marian, Liverpool

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean,friendly staff, lots pf parking
3 nachten verbleven in september 2023
Reactie van Michelle Hill, GM op 20 sep 2023
Thank you for your kind words, hope to see you back again soon!

10/10 – Uitstekend

Graham, Merewether

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff able to assist you with a smile especially the desk manager Just only on thing was use of too much use of plastic when eating breakfast
2 nachten verbleven in september 2023
Reactie van Michelle Hill, GM op 20 sep 2023
Thank you for your review. I am looking into biodegradable options!

10/10 – Uitstekend

Brandon

1 nacht verbleven in september 2023
Reactie van Michelle Hill, GM op 28 sep 2023
Hello Brandon, On behalf of the entire team, we thank you for staying with us and hope to see you again soon.

10/10 – Uitstekend

Bradley

1 nacht verbleven in september 2023
Reactie van Michelle Hill, GM op 23 sep 2023
Thank you so much for staying with us. Hopefully you will return in the near future.

10/10 – Uitstekend

Ritsuko

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2023
Reactie van Michelle Hill, GM op 2 sep 2023
Thank you for your review and we hope to see you back soon!

6/10 – Redelijk

Thomas

2 nachten verbleven in augustus 2023
Reactie van Michelle Hill, GM op 12 sep 2023
Thank you for taking the time to review the Best Western. We hope you will consider staying with us in the future.

2/10 – Ontzettend slecht

Jennifer

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
We are a family of five with children aged 8 to 14. As we moved in to our room, we were confronted with the pungent smell of marijuana in the hallway and/or from a nearby room. What we find most disappointing was that sometime during the night, a hotel guest had vomited both outside our room and in the stairwell adjacent to our room. When we reported this to the front desk, we were underwhelmed by the response, “There’s a sports team staying in the hotel.” There were minimal attempts to clean the offending areas. We paid a lot of money for a one night stay and found our experience unsatisfactory. We will likely not consider Best Western for future hotel stays and we will be sharing our poor experience with Best Western, as well as our our friends and family.
1 nacht verbleven in augustus 2023
Reactie van Michelle Hill, GM op 16 aug 2023
Hello Jennifer,My sincere apologies regarding the events that occurred during your stay. This is not a common occurrence although people disregard the non-smoking ordinance unfortunately. I have addressed the front staff individual who did not resolve your issues immediately.I will be asking Expedia to refund your stay.Again, my sincere apologies.