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Beoordelingen van Sofitel Sanya Leeman Resort

5 out of 5
Sofitel Sanya Leeman Resort
No 28 North Haitang Road, Haitang Bay District, Sanya, Hainan

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 32 van 52 beoordelingen" "
Gastenscore: 8 - Goed. 13 van 52 beoordelingen" "
Gastenscore: 6 - Redelijk. 5 van 52 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 52 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 52 beoordelingen" "

9,2/10

Netheid

8,6/10

Personeel en service

9,2/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Wai Hung Teddy

2 nachten verbleven in oktober 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kaikki hotelliin liittyvät asiat aivan OK, henkilökunta tosi ystävällistä. Kaikki meni chek out:iin saakka loistavasti. Tämänjälkeen iso ongelma, takuumaksuna 2:sta huoneesta yhtä 6000rmb ei ole hotelli vieläkään palauttanut ( lähdöstä 3vrk). Matkustan paljon ja tämä on pohjanoteeraus.
3 nachten verbleven in februari 2023

10/10 – Uitstekend

Junlong

6 nachten verbleven in januari 2023

4/10 – Matig

Bo

noice very loud for group activity. bad service counter staff while check in
4 nachten verbleven in november 2022

10/10 – Uitstekend

Junlong

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
难忘的住宿经历
房间宽大舒适，被褥、卫生间清洁做的很好，早餐丰盛美味，给了我们全家一次非常难忘的旅行记忆。
6 nachten verbleven in januari 2022

10/10 – Uitstekend

SangMin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
아침조식이 훌륭했으며, 애프터눈티 이용이 만족스러웠습니다. 수영하기엔 약간 쌀쌀한 날씨였으나 비치풀의 온수풀장이 아주 유용하게 잘 이용했습니다.
3 nachten verbleven in december 2021

6/10 – Redelijk

MIN JAE

Zakenreiziger
가격 대비 불만족, 하이코우에 있는 소피텔이 훨씬 좋습니다. 산야 소피텔은 오래된 느낌에 외관만 화려하고, 방은 냄세가 납니다.
2 nachten verbleven in oktober 2021

10/10 – Uitstekend

sihjie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay at Sanya
環境很舒服，很方便，泳池開的時間很長直到晚上十點，很開心能早晚都游泳，泳池邊還有酒吧，真的很舒適。 一路往海灘走也很近，有提供毛巾也有救生員，可以在水邊拍照曬太陽待上一整天。 泳池邊的服務是最滿意的，有很多供小孩玩的工具，大人也能玩划槳，電動小浮板等。 早餐也很豐盛，用餐時間到中午11點，非常舒服的享受酒店設施。
泳池很多高度選擇，大人小孩都能容納
健身房設備也很齊全
海灘就是步行距離
3 nachten verbleven in mei 2021

10/10 – Uitstekend

BO

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2021

6/10 – Redelijk

Pei

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Beatiful Property, but with too much aviation
We wanted to experience Haitong Bay and had moved to Sofitel from a XiaoDong Bay hotel. Sofitel is definitly a superbly designed property and has some nice touches - kids pools, warm water pools, large lap pools, activity pools and a huge variety of places to lay, sit, rest, nest, swing outdoors. They gym was good, but it could have used a few more machines. I noticed they had a pole, for dancing! Staff were good, but sometimes could have been more proactive. My major complaint is the helicopter that takes off from near the pools sometimes every 15 minutes for short tours up and down the beach. this is loud and annoying - and really is the key thing that would cause me not to return. Guests should be aware that the "no swimming" signs on the beach by the hotel appear to be permanent. So if you want to swim in the ocean, this is not the beach to stay at.
3 nachten verbleven in januari 2021

10/10 – Uitstekend

jennifer

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in november 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service
Four Star hotel at best
I have stayed a five start hotels in Europe, China, Singapore, and the US. This hotel is not run as a five star hotel. We will not come back.
8 nachten verbleven in november 2020

10/10 – Uitstekend

Aaron

5 nachten verbleven in juli 2020

10/10 – Uitstekend

Petr

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2020

10/10 – Uitstekend

Jeanette

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Surrounded by lush gardens and azure pools
We had a lovely stay at the Sofitel Leeman in Sanya. The hotell was pretty full so we were swiftly upgraded to a suite which was very appreciated. The service was great and the entire resort was delightful, everything from the main building all the way to the beach, we were greeted by friendly staff and lush landscaping. The pool areas consisted of several pools with a different atmosphere, you will definitely find one you like.
Ocean view
Walk towards the beach
Beach pool sunset
2 nachten verbleven in juni 2020

8/10 – Goed

Sergey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
14 nachten verbleven in december 2019

10/10 – Uitstekend

Geverifieerde reiziger

4 nachten verbleven in december 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ce que j’ai aimé : les piscines, la propreté, la disponibilité des personnels. Pas de commentaire négatif hormis que j’ai appris en milieu de séjour que je pouvais bénéficier du club Millésime de l’établissement. Cela m’aurait évité un petit déjeuner musclé avec les 600 personnes arrivées pour un meeting. La responsable de l’établissement s’est bien excusé pour l’oubli.
4 nachten verbleven in december 2019

8/10 – Goed

Kazutoshi

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in november 2019

8/10 – Goed

meishu

1 nacht verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
During our vacation in Sanya we wanted to stay at hotels located on different bays, and after days of researching hotels we decided on the Sofitel Resort. Immediately after arriving we regretted not booking more nights at Soiftel! After a smooth check-in with a paid-for upgrade to a room with a better ocean view, we immediately checked out the grounds. The main pool is beautiful and big, with many areas to swim around and explore. The pools closer to the ocean are also big and clean. The ocean was spectacular. The water is such a pure blue, with gorgeous waves, and a pristine soft sand beach. The only downside is that you can't swim in the ocean on this bay, as there are no nets keeping sharks out. Still it was pretty amazing to be the only people in sight on the beach. The room itself was very comfortable, I like the modern decor and felt the bed was super comfortable. A few things definitely need some updating like the outdoor patio furniture and one of the sockets was loose in the headboard. Additionally, cleaning staff came back twice after we checked in to add items they had forgotten earlier. On our second day they completely forgot to replace our facecloths, hand, and bath towels that had been taken away. Aside from these small housekeeping issues we loved the room. In terms of food options the breakfast buffet was very comprehensive with many Western and Chinese options. In addition to breakfast, we also had afternoon tea in the main bar/cafe area.
2 nachten verbleven in september 2019

10/10 – Uitstekend

zhiqiang

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
一次完美的入住体验
这是在理文索菲特的一次非常难忘的度假体验，酒店大气，设施也维护得不错。开始觉得是不是酒店装修太商务太简单，后来陆续去了周围的几个酒店，就设备设施来说，理文索菲特都是非常棒的，而且恰到好处。服务上，前台与工作人员都非常热心，也是那种让人感觉恰到好处的舒适。房间很棒房间很棒房间很棒，非常喜欢。希望酒店方好好的维护设施，因为明年还想再来。
2 nachten verbleven in september 2019

6/10 – Redelijk

Geverifieerde reiziger

3 nachten verbleven in augustus 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
酒店泳池多。有小朋友較方便泳池有滑梯。水不是很深約1.1米 往沙灘方向還有大泳池安徽身約1.5米 不足是往泳池太遠要步行約5分鐘。 海棠區沒有食物選擇及便利店唯一一個68食街人滿為患。性價比不高
2 nachten verbleven in augustus 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
房間很大，海景房很漂亮服務態度很好，如果下次再來我一定要再住這裡，酒店去去蜈蚑州岛佷近，周邊環境很好，有沙灘
1 nacht verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
希望自費項目價格可以便宜些 , 令更好旅客消費 . 另外 , 水上滑梯不夠滑 , 希望改進 , 增加多些兒童玩樂地方
2 nachten verbleven in augustus 2019

8/10 – Goed

Vanessa

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Below standard catering service
We stayed one night at Sofitel.. The kid pools area are disappointing. Saw sand and and leaves in the pool and the slide facilities look wearing and not safe. Many pointing edges and no wrapping around the slides. I do not recommend to bring kids to play there. Other adult swimming pools are fine. The beach is nice with fine and smooth sand. The food is also good with many choices. We tried the dim sum all-you-can-eat lunch and the experience was bad. Food waiting time is too long. Food is served slow. We ordered 3 rounds but what we ordered did not all finally served, even we asked the waiters to follow up the missing dishes. In the end, they just told us that the food order was missing and the restaurant has to be closed. We paid for the price but did not enjoy what we deserved. This is the worst part of our journey.
1 nacht verbleven in augustus 2019

10/10 – Uitstekend

Yoon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
일찍 갔더니 객실 업그레이드받았습니다 풀장도 깨끗하고 흠잡을게 없네요 아레나몰 가는데 택시 잡아 달랬더니 너무 가까워서 그런지 기사님이 서비스로 데려다 주시네요 ㅠㅠ 감사합니다 한국어가능한 부산대출신의 남자분 너무 반가웠어요 ^^ 다만 아쉬운점을 꼽자면 체크인부터 체크아웃까지 시간이 좀 걸립니다 지금 다른호텔 왔는데 소피텔에서 퇴실처리가 안되어서 여기서 입실거부 당하고 있어요 소피텔 전화했더니 바쁘다고 기다리라고 하네요 ㅠㅠ
2 nachten verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
好新浄，好乾淨，一塵不染，廁所沒有發霉漬；露台大，風景優美，門鎖順滑。房內所有設施都很新，但廁所好像沒有抽氣，唯一缺點。 員工服務態度很好！
1 nacht verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

4 nachten verbleven in juni 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
조용해서 휴양하기에는 좋은 환경인 것 같습니다. 가까운거리에 마트, 푸드코너도 있어서 편리했구요 직원 모두 너무 친절했습니다. 다음에도 이용하고 싶어요.
2 nachten verbleven in juni 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed at this resort for two weeks in suit with an ocean view with my wife. The breakfast buffet included a wide selection of western and traditional Chinese dishes with lots of fruits and beverages. The room cleaning services were exceptional, the bed was made and towels were always changed. We frequented the various amenities such as the swimming pools, hike trails, and Sofit gym when it was too hot to be outside and always came back to a clean comfortable room for an afternoon nap or a great night sleep. There are lots of surrounding attractions as well but make you have WePay or bring cash if you want to explore offsite locations. I would recommend this location for a weekend or week long for couples or family vacation.
14 nachten verbleven in mei 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
房間空間感充足，房間有浴缸及淋浴間，服務員友善，酒店有3個游泳池，還有漂亮綠化花園。可直接步行到海灘。
3 nachten verbleven in mei 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The service. I’ve never understood why people fussed about service... I’m fortunate to have stayed in a lot of fine hotels and their service have always been good but nothing exceptional. This place is exceptional (I never rate full marks and rarely leave reviews). Everyone from the club check in staff to the director, Adam, made us feel so welcome, not in a “I need to do this to get a good Expedia rating” kinda way but ‘I genuinely care about my job and giving you a great experience’ way. Trust me... go here, thank me later.
3 nachten verbleven in april 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property as a Property is very nice with swimming pool tropical gardens and palm trees around, menagement great try to do everything mąkę my stay pleasant but unfortunately the limited understanding of other language than chinese mąkę whole Hainan Island a Little dificult place for easy vacation, looks like chinese local people dont carry much if International tourist Will come there or not
5 nachten verbleven in maart 2019

10/10 – Uitstekend

Jessy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
感谢Tina经理
三亚理文索菲特酒店大堂经理Tina，人美心更美，本人离店到达机场，接到Tina电话，在酒店大堂发现本人工作证，身份证、银行卡，现金等贵重物品，及时找到出租车并拍照确认信息后，将遗留物品赶送到机场本人手中，甚是感谢，祝愿索菲特酒店生意越来越好，美女Tina经理好人一生平安！
1 nacht verbleven in februari 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
This was an excellent resort. The staff was exceptional. They went out of their way to make our stay memorable. Beautiful pools and grounds. Can’t wait to return.
7 nachten verbleven in januari 2019

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not very foreigner friendly. I made it through with some basic chinese, but the staff generally don’t speak English and it was a struggle for me to talk to the concierge, etc. There is is a food mall called Haitang 68 which is a 5 mins cab ride where you can get food and market goods. The food on site wasn’t that good, cold expensive room service and the restaurant was OK (I tried the Thai one). Just a week ago I was in the Sofitel in Bali which had amazing food options, so I was hoping for more here. I would come back if I had WePay or AliPay, since almost everything in China uses that, so I couldn’t use their rental scooter. They don’t change money and there is no nearby ATM so it’s a struggle to get more cash. Also foreign credit cards do not work nearby, mostly because the younger generation doesn’t know how to use chip cards (they all use touch pay system or QR code), and I couldnt explain it to them in English. My fault for not being prepared though on the payment part. I would come back if I had the right payment tools.
3 nachten verbleven in december 2018
Reactie van Mars Song op 11 jan 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Sanya Leeman Resort. I am sorry that your experience did not meet your expectations. According to your comment, we understand that you have an inconvenient journey, and as a hotel we did not provide enough help to make tour trip easier, please allow me to express my sincerest apologies. Currently we are providing English training to our ambassadors, we will make sure that training will be conducted to all staff and have effectiveness. We also have some foreign managers and staff speaks English, so please do not hesitate to let us know your difficulties, we are more than happy to send someone who can communicate good to assist. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Assistant Guest Experience Manager

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in december 2018

8/10 – Goed

Mei Ning Elaine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
not the best but worth of it
breakfast very good, location ok, kids club house is free, swimming pool soso, reasonable price of the room price.
2 nachten verbleven in december 2018

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Hotel in Haitang Bay Sanya
The hotel is great very nice. Room was spacious, comfortable bed, service staff very accommodating and polite. It’s far from any shopping or dining you have to take taxi. Breakfast was very good each morning .
4 nachten verbleven in december 2018

10/10 – Uitstekend

Zoey, HK

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
酒店的餐厅都不错（虽然价格不是最便宜），酒店的服务人员也都非常热情，主动提出帮忙，泳池赞，一次非常难忘的体验。
1 nacht verbleven in november 2018

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in oktober 2018

10/10 – Uitstekend

lee, singapore

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel close to the beach
Nice hotel close to the beach & quiet. Will recommend friend to stay. Thank you
2 nachten verbleven in juli 2018

10/10 – Uitstekend

MEI WAH

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
小童滑梯水流不夠,要改善才可玩. 晚上自助餐不太好, 其他酒店服務,設施也很好
1 nacht verbleven in juni 2018

8/10 – Goed

MEI WAH

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
很好的酒店
酒店的兒童樂園好好, 我們一家有個開心假期
1 nacht verbleven in mei 2018
Reactie van Emma op 11 jul 2018
尊贵的客人，感谢您的认可，感谢您的反馈！期待下一次相聚！

6/10 – Redelijk

kz, Guangzhou China

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Great facility poor hospitality
I stayed with my wife and 3 years daughter in the end of May Chinese holiday season. The hotel was build recently so the facilty is very new and very modern. It has very big swimming pool that kidz goes crazy. So interms of the facility this is greatest place. 3 restaurants available in the hotel not too expensive and taste is good but the hotel is located to middle of nowhere so you have to manage in those 3 restaurants or take taxi to go restaurant for food hunt. And not really interesting place near by for sightseeing. The hospitality is far less than that you experience in popular resort hotels in world wide. Some staff do not speak English and you may struggle with communication if you do not speak Chinese. I recommend this holtel to whom wants to stay only inside of hotel during holiday and do not demand for involvement with hotel staff. This is good hotel in general but cannot find any outstanding character comparing of other asian beach resorts.
3 nachten verbleven in mei 2017

8/10 – Goed

Richard, Seoul, Korea

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel, but needs Air Conditioning
Very nice hotel indeed. Considering the price, highly recommended. Nearly half the price of top grade resorts such as mandarine oriental or sangrila. Facilities are new, clean and Breakfast buffet is great. Everything is very beautiful and beach is relatively close. Pools are great, too. Rooms are great but they could have used a little better mattress, not the top of the line mattress. However in the lobby, there is no air conditioning. Sanya is very hot and humid. It is cool to have a open lobby, but it def needs air conditioning. Dinner buffet was not so great compared to breakfast, and Chinese restaurant is Good. Not great. Just good. I would recommend this hotel. Revisit? I don't know. Just overall I don't think Sanya is a place to visit twice in a life time. Wuzhizhou island was very disappointing. Very commercialized with overpriced activities. If you were in Cali or Cancun, activities could be done right in front of your hotel, but you have to take a ferry to the island to do those activities, and it was not that fun. I recommend to just stay at the resort and just rest. Don't bother going to other locations. But my trip to Sanya was very satisfying!