2/10 – Ontzettend slecht
Myrna
Reisde met familie
31 jul 2025
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I reserved 2 rooms for my family on Wed 07/23/2025. When I booked our rooms online, I requested to have our rooms together. I called in advance to secure we had our rooms side by side of which I was told rooms were reserved for us. Upon arrival at 5pm, our rooms were in different floors. Asked to speak to the manager, Was told the Manager had Wednesdays off & there was no notes of my call. I asked to speak to someone else, Amara (front desk receptionist) stated she was the only one on the premises. She also stated that maintenance & housekeeping would return in the morning. (There was only ONE person in the entire hotel to manage!). All the rooms available had issues. We were moved 3 times to different rooms & suites because it was either an AC unit that was broken, room smelled of mold, shower faucet broken & bed sheets had blood stains. On the third move, one of the rooms AC wasn’t working but decided not to request another room because we were literally tired, we slept in a hot room with the window open. In the other room, my son slept on the sofa bed & woke up with small welts all over his body, assume they were bed bugs. Overall, disappointed with this hotel. I have traveled the world and have to say that this has been the worst hotel I’ve been in. The Manager was to call me on 07/24/2025 regarding our stay and compensation/refund….he never called! Also, BEWARE!!!!! Around the area (hotel), there are a lot of people doing drugs! Also, mattresses were old and torn.
Myrna
1 nacht verbleven in juli 2025