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Avis sur The Volare, Ascend Hotel Collection

3 out of 5
The Volare, Ascend Hotel Collection
111 S Ave De La Estrella, San Clemente, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 464 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 312 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 134 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 61 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 1004." "

8,6/10

Propreté

8,8/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

sophie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HOTEL IDÉALEMENT PLACÉ
Hotel très sympa super bien situé, à 2 pas du centre ville et une quinzaine de minutes de la plage du pier. Chambre très spacieuse, lit king size plutôt confortable.Frigo et micro ondes.Très bonne réception du wifi. Petit déjeuner correct , oeufs( trop cuits ), saucisses pour le salé , pancakes, english muffins, yaourts et fruits pour le sucré. Café et thé dans le hall tout au long de la journée. Nombreuses places de parking offertes par l'hotel. Je recommande vivement cet hotel et y retournerai lors de mes prochains séjours à San Clemente.
Séjour de 4 nuits en décembre 2018
Réponse de Katie le 2 janv. 2019
Cher client, Merci pour vos merveilleux commentaires concernant notre hôtel. Nous sommes heureux que vous ayez apprécié notre offre de petit-déjeuner et notre emplacement au centre-ville de San Clemente. Nous espérons que vous reviendrez bientôt! Cordialement, Katie O'Donnell chef de réception La volare

6/10 Satisfaisant

Andrew

Voyage en famille, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Parking was nice and convenient. Our room smelled of smoke, but staff settled us in a new room which was adequate. The staff at the front desk was not easily approachable and we typically waited for service at the front desk.
Séjour de 2 nuits en mai 2024
Réponse de Jose C. le 9 mai 2024
Hello Andrew,Thank you for leaving your feedback with us. We greatly appreciate all comments that are passes over to us as it greatly helps us improve to do better. I will bring your comments to my team to see what we can do better to help improve service. We are also working on increasing staff so that we won't have any guest wait on service. If your travels ever bring you back to San Clemente, we would definitely appreciate if you were to give us another shot in the future. Again thank you for leaving us your feedback and for being part of the Expedia Community.

8/10 Bien

Andrew

Les points forts : Propreté et personnel et service
The rooms are way to hot
Séjour de 3 nuits en avril 2024
Réponse de Jose C. le 9 mai 2024
Hello Andrew,Thank for taking the time and leaving your comments with us. Any and all feedback we receive from our guests is extremely valuable and appreciated. I will definitely take a look into your room that you stayed and see what the issue was and why it was too hot. Again, thank you for leaving us your feedback and for being part of the Expedia Community.

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and clean, I would highly recommend this hotel.
Séjour de 2 nuits en avril 2024
Réponse de Jose C. le 29 avr. 2024
Hello Laura,Thank you so much for taking some time to fill out our guest suvery. And thank you for recommending our hotel. If your travels ever bring you back to san clemente, we would love for you to stay with us again. Thank you for the suvery and for being part of the expedia community.

8/10 Bien

Kitty

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liked the location and easy parking. Although there was coffee in the room, it would be nice to have a Continental breakfast. No luck there
Séjour de 1 nuit en avril 2024
Réponse de Jose C. le 28 avr. 2024
Hello Kitty,Thank you for taking the time to fill out our guest survey and for leaving your feedback. We're disappointed that we did not meet your full expectations during your recent visit here in San Clemente. We are actually working on getting our Food and Beverage service back up and running soon. Once that is completed, we would love for you to give us another shot so that we can finally exceed your expectations. Again, thank you for leaving your feedback and thank you for being part of the Expedia community.

8/10 Bien

Virginia

Voyage en famille
Les points forts : Personnel et service et équipements
great location, good value
Séjour de 5 nuits en avril 2024
Réponse de Jose C. le 5 mai 2024
Hello Virginia,Thank you for taking the time to fill out one of our guest surveys. We would love for you to stay with us again, so that we can fully exceed your expectations on your stay. Again, thank you for leaving your feedback with us and for being part of the Expedia Community.

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dog friendly. Nice front desk staff. Very safe. You need to use your room key to get the elevator to move. Remember that tip…, 😀 tStayed twice within a week. Nice rooms with Robes and a fridge. I would just suggest a few bottle water in the fridge. You are very close to Del Mar, the center of town. Lots of dining and shopping choices.
Séjour de 2 nuits en avril 2024
Réponse de Jose C. le 6 mai 2024
Hello Laura,Thank you for taking the time to fill out one of our guest surveys. We are also very happy to see that you enjoyed your recent stay with us here at The Voalre Hotel. If your travels, ever bring you back to San Clemente, we would love for you to say with us again. Thank you for your positive feedback and for being part of the Expedia Community.

2/10 Horrible

William

Voyage en groupe, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Location was great but the night auditor on our first night was absolutely unprofessional and creepy. It was this old lady who was harassing me and my guests. She was going up to my guests and basically following them around. She was standing outside my door listening to what we were doing which was nothing. I have never been more offended and uncomfortable by someone’s behavior. The only reason I didn’t give a 1 star is because Nick D at the front and the person who checked me out are always amazing.
Séjour de 2 nuits en avril 2024
Réponse de Jose C. le 21 avr. 2024
Dear William, Thank you for recently staying at The Volare during your recent visit in San Clemente. I sincerely apologize for the terrible experience that you recent had with us. Management has been informed and we will invesitage a bit further to see what happened to cause the issues. I do hope you can give us another chance when your travels brings you back to the San Clemente.

10/10 Excellent

Lindsey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Jose C. le 21 avr. 2024
Dear Lindsay,We are glad to see that have exceeded your expecations throughout your stay. We hope to see you again, when your travels bring you back to San Clemente. Thank you again for sharing your feedback with and us the Expedia Community, much appreciated.

10/10 Excellent

Shantel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a lovely stay and will stay here again
Séjour de 2 nuits en avril 2024
Réponse de Jim S. le 16 avr. 2024
Dear Shantel,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We hope to see you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

10/10 Excellent

Evan

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very nice stay, we loved how big our room was and how close we were to all the shopping and restaurants so we could just walk all over for anything we needed. The only complaint that we had was that the pool and hot tub were a bit of a walk from the room.
Séjour de 5 nuits en avril 2024
Réponse de Jim S. le 16 avr. 2024
Dear Evan,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We hope to see you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

8/10 Bien

Kitty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Jim S. le 16 avr. 2024
Dear Kitty,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We hope to see you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your feedback with us and the Expedia community, it is greatly appreciated.

8/10 Bien

Liz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall this is a beautiful place. The AC was not great and every time it came on it sounded like someone was trying to break in. Sound also carries so when a family with kids showed up at ten above us, it was loud. And when they woke up at six, it was loud. But great value for the price otherwise.
Séjour de 1 nuit en avril 2024
Réponse de Jim S. le 16 avr. 2024
Dear Liz,Thank you for recommending the Volare. We are always pleased to hear when a guest has enjoyed their stay. I have shared your survey with our maintenance department to ensure your comments have been addressed. We hope to see you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

6/10 Satisfaisant

Cristina

Voyage en famille
All vending machines were not stocked, staff was friendly for the most part, rooms were pretty clean. Check in was easy, parking is first come first serve. Which makes it difficult sometimes to park
Séjour de 2 nuits en avril 2024
Réponse de Jim S. le 10 avr. 2024
Dear Cristina,Thank you for sharing your comments and feedback with us and the Expedia community. We are always disappointed when we haven't fully met our guest's expectations, and for that I sincerely apologize. I hope you will give us another opportunity to shine when your travels bring you back to beautiful San Clemente.

10/10 Excellent

Jesus

Séjour de 1 nuit en avril 2024
Réponse de Jose C. le 29 avr. 2024
Hello Jesus,Thank you for taking the time to fill out one our suverys. We are glad to see that we were able to meet your expectation on your recent visit to san clemente. If you travels ever bring you back to san clemente, we would love for you to stay with us again. Thank you for your feedback, and as well as being part of the expedia community.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice place
Séjour de 1 nuit en avril 2024
Réponse de Jim S. le 9 avr. 2024
Dear David,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We hope to see you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

10/10 Excellent

Samantha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the bathtub in the king suite! The mattress are very firm, but great place to stay.
Séjour de 1 nuit en avril 2024
Réponse de Jim S. le 9 avr. 2024
Dear Samantha,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We hope to see you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

10/10 Excellent

Samuel

Séjour de 5 nuits en mars 2024
Réponse de Jim S. le 9 avr. 2024
Dear Samuel,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We hope to see you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your feedback with us and the Expedia community, it is greatly appreciated.

10/10 Excellent

bonnie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Whats not to like? This hotel is perfect for everything! I especially like it because i have family that live in town and when theres family get-togethers i alwsys stay here.so convenient!
Séjour de 1 nuit en mars 2024
Réponse de Jim S. le 3 avr. 2024
Dear Bonnie,Thank you for recommending the Volare Hotel. We are always pleased to hear when a guest has had a great stay. We look forward to seeing you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

10/10 Excellent

Stacey, LOUISVILLE

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en mars 2024
Réponse de Jim S. le 3 avr. 2024
Dear Stacey,Thank you for recommending the Volare Hotel. We are always pleased to hear when a guest has had a great stay. We look forward to seeing you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

8/10 Bien

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Volare was easy to find, right off the freeway.Although we were close to the freeway, the room we stayed in was fairly soundproof. 2nd floor and 3rd floor had room with views of the Pacific ocean
Séjour de 2 nuits en mars 2024
Réponse de Jim S. le 3 avr. 2024
Dear Karen,Thank you for recommending the Volare Hotel. We are always pleased to hear when a guest has had a great stay. We look forward to seeing you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the hotels.com community, it is greatly appreciated.

10/10 Excellent

Lola

Séjour de 1 nuit en mars 2024
Réponse de Jose C. le 21 avr. 2024
Dear Lola,We are glad to see that have exceeded your expecations throughout your stay. We hope to see you again, when your travels bring you back to San Clemente. Thank you again for sharing your feedback with and us the Expedia Community, much appreciated.

10/10 Excellent

NORIRE

Séjour de 1 nuit en mars 2024
Réponse de Jose C. le 17 avr. 2024
Dear Norire,We are glad to see that have exceeded your expecations throughout your stay. We hope to see you again, when your travels bring you back to San Clemente. Thank you again for sharing your feedback with and us the Expedia Community, much appreciated.

8/10 Bien

Mark

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is lovely and in a great location. Customer service was ok but the hot tub was cold which was really disappointing.
Séjour de 2 nuits en mars 2024
Réponse de Jim S. le 21 mars 2024
Dear Mark,Thank you for recommending the Volare Hotel. We are pleased that you enjoyed the Hotel, however, we are disappointed that you weren't able to enjoy the hot tub as it was under repair, and for that we sincerely apologize. I hope you will give us another opportunity to shine when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

10/10 Excellent

Stacia, Columbus

Séjour de 3 nuits en mars 2024
Réponse de Jim S. le 3 avr. 2024
Dear Stacia,Thank you for recommending the Volare Hotel. We are always pleased to hear when a guest has had a great stay. We look forward to seeing you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

4/10 Médiocre

Jacklyn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Pros: great location to walk to and from hotel to shops, food, and entertainment. Lots to do near hotel. It is child and pet friendly. Budget friendly. It was also clean and the room was ready about an hour before the 4pm check in time. Free parking. Coms: walls are too thin. We could hear our next door guests flushing the toilet and playing music while showering. Parking is limited and first come first serve. Also, parking spaces are tight, so SUVs and trucks beware. They have only one elevator. You have to remove the bathroom sink’s drain pop up or the sink won’t drain due to “poor design” from what the front desk worker told us. It was not something they fixed. The toilet handle broke off too, so toilet wasn’t flushing. Not something they fixed by the time we checked out. Lastly, we called the front desk a few times as things occurred and we were never able to reach them, so we had to show up in person to report the toilet handle issue or the sink not draining issue. When we showed up to talk to the front desk worker, he was sitting on the side just on his phone.
Séjour de 1 nuit en mars 2024
Réponse de Jim S. le 21 mars 2024
Dear Jacklyn,Thank you for sharing your comments and feedback with us and the Expedia community. It is always disappointing to hear when we haven't met our guest's expectations, and for that we sincerely apologize. I have shared your survey with our Director of Operations, Front Desk team, and Maintenance team, to ensure your comments have been addressed. I hope you will give us another opportunity to shine when your travels bring you back to beautiful San Clemente. Thank you again for your comments and feedback, it is greatly appreciated.

8/10 Bien

colleen

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great view from our room. Close to downtown lots of fun things to do. Beach is 15 min walk. However view is great! The only downside was lack of flexibility with checking in prior to 3 pm. We arrived at noon and provided our phone number never got a call.
Séjour de 1 nuit en février 2024
Réponse de Jim S. le 21 mars 2024
Dear Colleen,Thank you for recommending the Volare. We are always pleased to hear when a guest has enjoyed their stay. I apologize for any inconvenience with your early check-in request. I hope you will visit us again soon when your travels bring you back to beautiful San Clemente. Thank you again for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

10/10 Excellent

Yalin

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location for the area! It was quiet and great customer service !
Séjour de 2 nuits en mars 2024
Réponse de Jim S. le 5 mars 2024
Dear Yalin,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We look forward to seeing you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

10/10 Excellent

Jack

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Jim S. le 5 mars 2024
Dear Jack,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We look forward to seeing you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your feedback with us and the Expedia community, it is greatly appreciated.

10/10 Excellent

Cheri

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved my little patio. Suprised by large soaking tub in room. Excellent housekeeping staff .Who deserve your gratuities. Room cleaned Excellent throughout our stay. Nice neighborhood planning another trip in April. Hope to return.
Séjour de 3 nuits en février 2024
Réponse de Jim S. le 5 mars 2024
Dear Cheri,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We look forward to seeing you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

10/10 Excellent

Vania

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Jim S. le 29 févr. 2024
Dear Vania,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We look forward to seeing you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your feedback with us and the Expedia community, it is greatly appreciated.

8/10 Bien

Chad

Voyage en couple
Les points forts : Propreté et personnel et service
We had a good time and most everything was a good experience. We had paid for the Suite with the hot tub and Oceanview, however, it should be listed as partial Oceanview. Those rooms in particular are right next to the freeway so on the balcony you get freeway/partial ocean view. That made it extra noisy and less enjoyable on the balcony.
Séjour de 2 nuits en février 2024
Réponse de Jim S. le 29 févr. 2024
Dear Chad,Thank you for recommending the Volare. We are always pleased to hear when a guest has enjoyed their stay. Please let us know your preferences next time, so we can get you the best room for your stay. We look forward to seeing you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your feedback with us and the Expedia community, it is greatly appreciated.

10/10 Excellent

Delilah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service
Séjour de 1 nuit en février 2024
Réponse de Jim S. le 29 févr. 2024
Dear Delilah,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We look forward to seeing you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your feedback with us and the Expedia community, it is greatly appreciated.

10/10 Excellent

Moises

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Jim S. le 29 févr. 2024
Dear Moises,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We look forward to seeing you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your feedback with us and the Expedia community, it is greatly appreciated.

10/10 Excellent

Phil

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel in an area with lots of restaurant and bar options.
Séjour de 1 nuit en janvier 2024
Réponse de Jim S. le 9 févr. 2024
Dear Phil,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We hope to see you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

10/10 Excellent

Debra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Jim S. le 5 févr. 2024
Dear Debra,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We look forward to seeing you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Hotels.com community, it is greatly appreciated.

10/10 Excellent

Sandy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Woohoo
Séjour de 2 nuits en février 2024
Réponse de Jim S. le 5 févr. 2024
Dear Sandy,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We look forward to seeing you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

8/10 Bien

Janine

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Rarely was there anyone up at the front desk. It was more like being an apartment which was okay with me. Cleaning stuff did it. Excellent job.
Séjour de 8 nuits en janvier 2024
Réponse de Jim S. le 5 févr. 2024
Dear Janine,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We look forward to seeing you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

10/10 Excellent

Kristen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Jim S. le 5 févr. 2024
Dear Kristen,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We look forward to seeing you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Hotels.com community, it is greatly appreciated.

8/10 Bien

Erin

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en janvier 2024
Réponse de Jim S. le 5 févr. 2024
Dear Erin,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We look forward to seeing you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

10/10 Excellent

Erin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Safe, Clean hotel for a weekend in San Clemente.
Séjour de 2 nuits en janvier 2024
Réponse de Jim S. le 23 janv. 2024
Dear Erin,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We hope to see you again soon when your travels bring you back to beautiful San Clemente. Thank you again for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

4/10 Médiocre

Tamra

Les points forts : Personnel et service
Les points faibles : Propreté
The room smelled like dirty socks at check in. No toilet paper and blood on shower curtain
Séjour de 1 nuit en janvier 2024
Réponse de Jim S. le 17 janv. 2024
Dear Tamra,Thank you for sharing your feedback with us and the Expedia community. We are always disappointed to hear when we haven't met our guest's expectations, and for that I sincerely apologize. I have shared your review with our Director of Operations and Housekeeping department to ensure your comments have been addressed. I hope you will give us another opportunity to shine when your travels bring you back to beautiful San Clemente.

8/10 Bien

Coleen

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jim S. le 17 janv. 2024
Dear Coleen,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We hope to see you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

10/10 Excellent

BARBARA

Séjour de 3 nuits en janvier 2024
Réponse de Jim S. le 5 févr. 2024
Dear Barbara,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We look forward to seeing you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated.

6/10 Satisfaisant

James J

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 4 nuits en janvier 2024
Réponse de Jim S. le 12 janv. 2024
Dear James J,Thank you for recommending the Volare. We hope to see you again soon when your travels bring you back to beautiful San Clemente. Thank you again for sharing your feedback with us and the Orbitz community, it is greatly appreciated.

8/10 Bien

Frederick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk manager (Nick) was great and very helpful with local recommendations.
Séjour de 2 nuits en janvier 2024
Réponse de Jim S. le 12 janv. 2024
Dear Frederick,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We are very happy to have Nick as part of our Front Desk team, and I will be sure to share your comments with him. We hope to see you again soon when your travels bring you back to beautiful San Clemente. Thank you again for sharing your feedback with us and the Expedia community, it is greatly appreciated.

10/10 Excellent

Wisdom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jim S. le 12 janv. 2024
Dear Wisdom,Thank you for recommending the Volare. We are always pleased to hear when a guest has had a great stay. We hope to see you again soon when your travels bring you back to beautiful San Clemente. Thank you again for sharing your feedback with us and the Expedia community, it is greatly appreciated.

8/10 Bien

Seana

Voyage en couple
Séjour de 3 nuits en décembre 2023
Réponse de Jim S. le 8 janv. 2024
Dear Seana,Thank you for recommending the Volare. We hope to see you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your feedback with us and the Expedia community, it is greatly appreciated. We wish you and your family all the best in the new year.

6/10 Satisfaisant

Gema

Voyage en famille
Les points forts : Propreté et personnel et service
Staff was professional and courteous. Housekeeping staff was helpful and polite. Reservation was for 12.24.2023 - 12.30.2023. No breakfast onsite. No gym onsite, but a 15 minute stroll allows for use of the neighborhood gym. We started in room227, but was moved to room 222 due to the refrigerator in 222 not function properly. Lots of shopping nearby and beach access was a 15 minute walk.
Séjour de 6 nuits en décembre 2023
Réponse de Jim S. le 8 janv. 2024
Dear Patrick,Thank you for recommending the Volare. The Volare is currently making improvements not only to the guest rooms and public areas, but adding additional guest services and amenities that will include food and beverage offerings. We hope to see you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your comments and feedback with us and the Expedia community, it is greatly appreciated. We wish you and your family all the best in the new year.

6/10 Satisfaisant

Tracy

Séjour de 1 nuit en décembre 2023
Réponse de Jim S. le 8 janv. 2024
Dear Patrick,Thank you for recommending the Volare. We hope to see you again soon when your travels bring you back to beautiful San Clemente. Thank you for sharing your feedback with us and the Expedia community, it is greatly appreciated. We wish you and your family all the best in the new year.