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Beoordelingen van Hampton Inn & Suites San Bernardino

2.5 out of 5
Hampton Inn & Suites San Bernardino
San Bernardino, CA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 537 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 237 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 108 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 54 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 65 van 1001 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Gerard

Reisde met partner
I didn’t like that I must asked after 3 data for cleaning up my room. And what I missed was Some cheese for breakfast
6 nachten verbleven in april 2024
Reactie van Nick op 13 mei 2024
Thank you for taking the time to share about your recent stay with us. We value every guest, and especially our loyal Hilton Honors members. We appreciate your feedback, and we are sorry to hear that your experience was less than satisfactory.  Our goal is to provide a warm, friendly and reliable experience that makes guests happy, and your comments will help us as we continually work to improve. Please contact me directly at the email or phone number below if there is anything we can do for you. We hope to welcome you back soon.  Nick GaskinGeneral ManagerHampton Inn & Suites San Bernardinonicholas.gaskin@aimbridge.com(909) 890 - 0600 x4903

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Davy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ruime kamer
1 nacht verbleven in augustus 2023

6/10 – Redelijk

rolando, walnut

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I booked this location because it had a gym and a jacuzzi. Unfortunately during my stay, the jacuzzi wasn’t working and the gym at the hotel had broken equipment with signage indicating that the machines were non operational. Plus there was no light switch in the gym so exercising on the treadmill (the only machine that was working) had to be done in the dark. It’s not what I expected for a “Hilton” brand name hotel.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Fareed

Zakenreiziger
Negatief: Personeel en service
It was average place to stay. The service was very very unfriendly and not very professional.
1 nacht verbleven in april 2024
Reactie van Teala Front desk supervisor op 20 mei 2024
Thank you for your review, we are very sorry to hear that you stay with us was unsatisfactory please let us know what we can do to make you stay better we are always trying to improve our hotel and staff.

6/10 – Redelijk

Michele

Zakenreiziger, Reisde met partner
Closet hotel near my destination, night staff doesn’t make coffee until 5am, carpet in our room was dirty but rest was good.
3 nachten verbleven in mei 2024
Reactie van Teala front desk supervisor op 17 mei 2024
I am so sorry for That your stay was not better, we are aware of the carpets. and we do shampoo them on a regular basis. I will be sure to talk to my night agent about making coffee earlier, I'm very sorry for the inconvenience.

10/10 – Uitstekend

María Del Rosario

Reisde met partner
Positief: Voorzieningen
Hello our stay was very satisfying and all the staff were very kind and helpful. Thank you, and one day we will return. Kindly regards, Rose & Polo Sorry for the late response I don’t think it’s too late.
1 nacht verbleven in april 2024
Reactie van Teala front desk supervisor op 19 mei 2024
We are so happy to hear to hear that you stay was enjoyable please come back and stay with us again when you are in the area.

10/10 – Uitstekend

Qiuyun

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very lovely hotel!
4 nachten verbleven in april 2024
Reactie van Teala front desk supervisor op 19 mei 2024
thank you for the review, we love when out guest have a great experience, please come back and see us again

4/10 – Matig

Mariam

Zakenreiziger
Negatief: Personeel en service
Property was adequate. Issue with staff, not very knowledgeable; I was assured I’d be able to get a late check out by one team member for no fee, then the next day was told they would not accommodate this, nor would they hold on to my luggage until my red eye flight, the latter of which I’ve never had a hotel state before.
1 nacht verbleven in mei 2024
Reactie van Nick op 13 mei 2024
Thank you for taking the time to share about your recent stay with us. We value every guest, and especially our loyal Hilton Honors members. We appreciate your feedback, and we are sorry to hear that your experience was less than satisfactory.  Our goal is to provide a warm, friendly and reliable experience that makes guests happy, and your comments will help us as we continually work to improve. Please contact me directly at the email or phone number below if there is anything we can do for you. We hope to welcome you back soon.  Nick GaskinGeneral ManagerHampton Inn & Suites San Bernardinonicholas.gaskin@aimbridge.com(909) 890 - 0600 x4903

8/10 – Goed

Megan

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
They have a good staff, very nice. My only complaint is that there where a few things that could have been fixed the sprinkler in our room was just hanging not flush to the ceiling, there was a metal bracket sticking out of one of the beds, and the shower curtain was torn. The breakfast was good and the gym was great and had fun at the heated pool, hot tube didn’t work though.
2 nachten verbleven in mei 2024
Reactie van Teala front desk supervisor op 19 mei 2024
Thank you for the review we will be sure to address the issues in the rooms, we are sorry for any inconvenience this may have caused

6/10 – Redelijk

Louraylei

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Only issue I had was they texted me saying I needed to not slam my door, but we wasn’t even in our room when they sent me that text. Literally left the room at 6 am for a graduation came back around 2pm and then headed back out at 5pm returned back to the hotel at 11pm. They sent me a text message at 8:15pm. Totally was not us slamming doors. It wasn’t an email that was sent it was a personal text to my cellphone. Terrible!!!! And the way they sent that text was automatically assuming it was us.
2 nachten verbleven in mei 2024
Reactie van Nick op 13 mei 2024
Thank you for taking the time to share about your recent stay with us. We value every guest, and especially our loyal Hilton Honors members. We appreciate your feedback, and we are sorry to hear that your experience was less than satisfactory.  Our goal is to provide a warm, friendly and reliable experience that makes guests happy, and your comments will help us as we continually work to improve. Please contact me directly at the email or phone number below if there is anything we can do for you. We hope to welcome you back soon.  Nick GaskinGeneral ManagerHampton Inn & Suites San Bernardinonicholas.gaskin@aimbridge.com(909) 890 - 0600 x4903

10/10 – Uitstekend

juan

Building well kept and clean and staff were very friendly I just wished the contentas breakfast is included in the booking
2 nachten verbleven in maart 2024
Reactie van Teala front desk supervisor op 19 mei 2024
The breakfast at our hotel is included with every stay

10/10 – Uitstekend

Harold, El Cajon

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and close by
1 nacht verbleven in mei 2024
Reactie van Teala front desk supervisor op 19 mei 2024
Thank you for your review, we are happy to hear you enjoyed your stay with us

8/10 – Goed

monica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lots of transients around area. Hotel itself was great and near LOTS of restaurants
1 nacht verbleven in april 2024
Reactie van Teala front desk supervisor op 19 mei 2024
We are so sorry we are aware of the transient problem in our area we do have security here in the evening and overnight for the safety of our guest

10/10 – Uitstekend

Cristal

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was short and easy. Staff was kind, and quick with checkin process. Room was clean and breakfast was good. Would recommend this hotel.
1 nacht verbleven in april 2024
Reactie van Teala front desk supervisor op 19 mei 2024
Thank you for the review, we love that you enjoyed your stay with us please come back and see us again

6/10 – Redelijk

Everett

Mediocre
1 nacht verbleven in april 2024
Reactie van Teala Front desk supervisor op 20 mei 2024
we are so sorry you were unsatisfied with your stay please let us know what we could have done to make it better

8/10 – Goed

Benny

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were cozy and the breakfast was good.
1 nacht verbleven in maart 2024
Reactie van Teala front desk supervisor op 19 mei 2024
Thank you for the review we are so happy that you enjoyed your stay with us

10/10 – Uitstekend

Maria de Jesús

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
También me gustó qué hablan español, gracias
1 nacht verbleven in april 2024
Reactie van Teala front desk supervisor op 21 mei 2024
Gracias, por la resena porfavor vien a visitanos otra vez

6/10 – Redelijk

yarely

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in april 2024
Reactie van Teala front desk supervisor op 21 mei 2024
Thank you for your review ,Please let us know what we could have done to make your stay with better

10/10 – Uitstekend

EVA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Teala front desk supervisor op 21 mei 2024
Thank you for the wonderful review please come and see us again

8/10 – Goed

Arturo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Teala front desk supervisor op 21 mei 2024
thank you for the review please let us know if there is anything we could have done to make your stay more enjoyable

6/10 – Redelijk

Bret

Reisde met familie
No hot water. Carpet in the room real dirty and stains.
1 nacht verbleven in april 2024
Reactie van Teala front desk supervisor op 19 mei 2024
Thank you with for the review we will address your concerns

8/10 – Goed

Gilberto

Positief: Netheid
Negatief: Voorzieningen
Nice
1 nacht verbleven in april 2024
Reactie van Teala front desk supervisor op 21 mei 2024
thank you for the review please let us know if there is anything we could have done to make your stay better

10/10 – Uitstekend

conrado

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was good
1 nacht verbleven in april 2024
Reactie van Teala front desk supervisor op 21 mei 2024
Thank you for the wonderful review please come and see us again when you are in town

8/10 – Goed

Al

1 nacht verbleven in april 2024
Reactie van Teala front desk supervisor op 21 mei 2024
Thank you for the review please let us know if there is anything we could have done to make your stay better

10/10 – Uitstekend

JANICE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Teala front desk supervisor op 21 mei 2024
Thank you for the review please if you are ever back in town come and see us again

8/10 – Goed

Patrick

Zakenreiziger, Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
I like the location for work purposes. I think the carpet in the room (230) needs to be replaced.
1 nacht verbleven in april 2024
Reactie van Teala front desk supervisor op 19 mei 2024
Thank you for your review we will definitely take care of the carpet

10/10 – Uitstekend

Erika

Zakenreiziger, Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We have stayed here a few times and always experience a great check in to check out. Dining and shopping walking distance and parking is easy and convenient. Best part this is a pet friendly location.
1 nacht verbleven in maart 2024
Reactie van Teala Front desk supervisor op 20 mei 2024
Thank you for the wonderful review we love our return guest please come back and see us again

6/10 – Redelijk

Josefina

Reisde met partner
No towels in the room when we arrived night shift front desk said I had to get it downstairs in lobby. Imagine you have to get dressed again to get your stuff which should be n the room anyway?
1 nacht verbleven in maart 2024
Reactie van Nick op 13 mei 2024
Thank you for taking the time to share about your recent stay with us. We value every guest, and especially our loyal Hilton Honors members. We appreciate your feedback, and we are sorry to hear that your experience was less than satisfactory.  Our goal is to provide a warm, friendly and reliable experience that makes guests happy, and your comments will help us as we continually work to improve. Please contact me directly at the email or phone number below if there is anything we can do for you. We hope to welcome you back soon.  Nick GaskinGeneral ManagerHampton Inn & Suites San Bernardinonicholas.gaskin@aimbridge.com(909) 890 - 0600 x4903

10/10 – Uitstekend

Lisa

Zakenreiziger, Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well kept property! Service and cleanliness top of the game!
1 nacht verbleven in maart 2024
Reactie van Teala Front desk supervisor op 20 mei 2024
thank you for the wonderful review please come back and see us again soon

8/10 – Goed

Rita

Reisde met partner
Positief: Personeel en service
I like the service of the check in counter Teala. She’s very knowledgeable, friendly, & helpful. What I did not like is the room was not clean even on the second day. I appreciate there’s complimentary breakfast however there’s limited choices.
2 nachten verbleven in maart 2024
Reactie van Teala Front desk supervisor op 20 mei 2024
thank you for the review, we are very sorry to hear that you stay was unsatisfactory, we will definitely work on fixing the issues

10/10 – Uitstekend

Zulma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Got a wonderful time staying at this hotel
1 nacht verbleven in maart 2024
Reactie van Teala front desk supervisor op 21 mei 2024
We are so happy you enjoyed your stay with us, we try to make every guest feel as comfortable as possible

10/10 – Uitstekend

Arellano

2 nachten verbleven in maart 2024
Reactie van Teala front desk supervisor op 21 mei 2024
Thank you for the review please come and see us again

8/10 – Goed

Alfonso

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Alma

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo bien
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Raquel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like that it was next to a Costco
1 nacht verbleven in maart 2024

8/10 – Goed

Elmer

1 nacht verbleven in maart 2024
Reactie van Teala front desk supervisor op 21 mei 2024
Thank you for the review please let us know if we could have done anything to make your stay more enjoyable

10/10 – Uitstekend

Ramiro

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly and helpful with averting
1 nacht verbleven in maart 2024

8/10 – Goed

Sreeram

Reisde met huisdieren, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dog friendly, spacious room. Breakfast could have been better. No eggs.
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Digna

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Everything seemed fine when we arrived until the next door people arrived around 2:00 A.M. They had really loud music and being loud. Some persons went there to let them know to lower the volume but only worked for awhile. This went on until 6:00 in the morning. It was on the first floor and management didn’t do anything to resolve this matter. We were really disappointed because when we left no one asked us how was our stayed with them.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything

10/10 – Uitstekend

Florentina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk personnel is very helpful and friendly. Took care of us right away.
1 nacht verbleven in februari 2024

8/10 – Goed

Fidel

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Esther

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

8/10 – Goed

Marcus

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Real nice cool bed n room
1 nacht verbleven in februari 2024

6/10 – Redelijk

Debra

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Softball Tournament
They did upgrade us however the carpet was stained and dirty. Chair in room and sofa also. The breakfast area chairs were also horrible.
3 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Christopher

1 nacht verbleven in februari 2024

8/10 – Goed

Brandon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Claudia

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property very clean and great service .
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Darren

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Nice spot
1 nacht verbleven in februari 2024