First time staying here and I am not a fan. First off, the staff is super friendly and helpful, except for one instance. I have no problems with the people. The resort itself does not support its own amenities. They have a pool that stays open until midnight but the bars close by 10pm, other bars on the property close earlier. They have great seating with firepits, except getting a firepit lit is almost impossible. We asked an employee and he made it clear that maintenance had to light the pit and it would be a long time. Why? Whats the point? Room service food is very generic. Arcade claw machines are super stingy, like thatâs what they make their money on. Self parking was full, so I had to use Valet and get upcharged. They definitely oversold day passes for the pool on Saturday. Too many people, not enough staff. People in our area were upset and cancelling orders after no one showed up for an hour. No umbrellas or shade options by the kids pool, unless you paid for a private cabana. I turned in my keycards to the front desk and instead of accepting it, they pointed to a return bucket on the next desk. I get it, its right there, but come on. Just take the key and wish me a nice day. I obviously have suitcases and bags all over me. Just a bunch if little things that add up to fake luxury. This place can do so much better. And to top it off, they used the wrong name in the email they sent me to review this place. Perfect. Exactly what I would expect after this weekend.