Luxe hotels in San Andrés

'The first day the floor was dirty , requested to clean and took more than one day . Also the floor of the hallway was slippery . Manager was notified and took actions . The swimming pool was broken and we could not use for one day then send us to another hotel were had time restrictions . They should inform guest about it . Another issue was was to see a foreign old man with two young women at the hotel . It was inappropriate for family oriented hotel . Hoping the feedback is considered and...

'No hot water / chairs at swimming pool so old that you can’t comfortably sit on them / rude staff / made agreement to reimburse the last 3 days of our trip but now management of the hotel does not return the money corresponding to those nights , although we checked out 3 days earlier as compared to the original reservation '

'Our stay at this hotel was nothing short of exceptional. From the moment we arrived, the staff made us feel genuinely welcomed—their warmth, attentiveness, and professionalism truly elevated the entire experience. The hotel itself is beautifully designed, with exquisite decoration that creates a refined yet cozy atmosphere. Every detail feels thoughtfully curated, making it a perfect setting for relaxation and comfort. What stood out the most was the peaceful ambiance. It’s an ideal...

'Limpieza muy mala , atención regular muchas cosas por mejorar en cuanto a las instalaciones muy malas condiciones '