Luxe hotels in San Andrés

'First the check in staff was terrible. They treated us horribly and were not very helpful when some issues with Expedia and their hotel happened for reservations. After that the troubles only increased. The property advertises as All inclusive however no drinks apart from beer and the food was only buffet. Both were terrible. The service at the pool is also horrible. No one pays attention and to even get anything is ridiculous impossible. This is 0 star forget 5 star hotel! Never would go here...

'No hot water / chairs at swimming pool so old that you can’t comfortably sit on them / rude staff / made agreement to reimburse the last 3 days of our trip but now management of the hotel does not return the money corresponding to those nights , although we checked out 3 days earlier as compared to the original reservation '

'Our stay at this hotel was nothing short of exceptional. From the moment we arrived, the staff made us feel genuinely welcomed—their warmth, attentiveness, and professionalism truly elevated the entire experience. The hotel itself is beautifully designed, with exquisite decoration that creates a refined yet cozy atmosphere. Every detail feels thoughtfully curated, making it a perfect setting for relaxation and comfort. What stood out the most was the peaceful ambiance. It’s an ideal...