Flats in San Andrés

'No hot water / chairs at swimming pool so old that you can’t comfortably sit on them / rude staff / made agreement to reimburse the last 3 days of our trip but now management of the hotel does not return the money corresponding to those nights , although we checked out 3 days earlier as compared to the original reservation '

'Dit hotel is nogal vergane glorie en wordt niet echt onderhouden. De kamers zijn ruim, maar erg basic. De gerenoveerde kamers hebben een modernere badkamer. Wat echt tegenviel was de service en de vriendelijkheid van het personeel. Het lijkt echt alsof niemand zin heeft om te werken, met uitzondering van de bellboy. In- en uitchecken duurt een eeuwigheid en elke vraag lijkt er een teveel. San Andres als eiland viel ook nogal tegen, erg vervuild en verwaarloosd. En de bevolking is over het...

'Les draps n’avaient pas été changés poils cheveux si trouvaient avant qu’on demande d’y remédier .sol douche éviers n’avaient pas été nettoyés. Chambre sombre dans un recoin qui sentait les égouts. Rouille est. Personnel limit'

'El hotel parece que es relativamente nuevo. Las cosas por mejorar son: - Poner colgaderos para las toallas en los baños, literal no hay nada para extenderla para secar o mientras uno se ducha. - entra demasiada luz del corredor en la noche al cuarto. El desayuno estuvo variado los tres días que estuvimos. El servicio estuvo 8/10.'

'Piscina agradável, quarto limpo'

'Our stay at this hotel was nothing short of exceptional. From the moment we arrived, the staff made us feel genuinely welcomed—their warmth, attentiveness, and professionalism truly elevated the entire experience. The hotel itself is beautifully designed, with exquisite decoration that creates a refined yet cozy atmosphere. Every detail feels thoughtfully curated, making it a perfect setting for relaxation and comfort. What stood out the most was the peaceful ambiance. It’s an ideal...

'The hotel itself was lovely, and overall I enjoyed my stay. However, I felt the online photos were somewhat misleading. I paid for two balcony rooms with ocean views, but neither room had the full ocean view that was advertised. Instead, both rooms only offered a partial view of the ocean. Considering the amount of money I spent on two rooms, I did not feel the accommodations justified the price. My other complaint is the elevator situation. There is only one elevator for the entire property,...

'Had I known I will have a room without a window I would have never booked the stay. It’s not a hotel and definitely not 4 star as it states online. The place was sterile and clean but the sheets were half way stripped down when I got there and it is one of the most depressing places I have ever stayed. I would not stayed again for the money I paid.'