4/10 – Matig
Laura
Reisde met familie
18 jul 2025
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This Holiday Inn seemed like a good choice as a quick stay. It is part of the IHG family - which we have been considering becoming “owners” in their timeshare. I can tell you after my experience at this location it will be a very hard sale.
Here is my experience
- late arrival - was convenient and easy
- The room was nice and the beds were comfortable. The sofa bed was adequate.
- The parts of the hotel we saw at larrival seemed nice.
- I can not comment on any of the additional hotel amenities due to the rest of the negative experience
Negatives
They experienced a power outage during the night and it was still not on when we left mid morning. I understand is out of their control - however many of the things were
- our room had missing curtains - specifically the light filtering ones (very difficult getting the 6 of us ready to leave when you are in a dark room with only your phone light and kids). Opening the blinds were not an option as people were constantly outside)
- there were no working emergency lights or working back up generator. (We were on the 2nd floor - the hallways were dark - of course no elevator - the stairs had no natural light/no emergency light/ they did however place multiple glow sticks in the middle of the stairs (where u need to step) for some light. Rather difficult dragging your luggage down stairs with kids.
- no breakfast of any kind. The list could go on but I’m limited on space
no compensation of any kind - disappointed
Laura
1 nacht verbleven in juni 2025