Reception personnel is really not welcoming and grumpy, they took 400 Euro from my credit card as a caution which I have not received back yet, so I had to pay my stay at check out but I have not received my caution back. The check out employee ( Delphine) was nice and tried to fix the problem but her colleague had not done it well at check in, and I am now the one that has to deal with the consequences. I must say that the bar and restaurant personnel is very helpful and professional. I would never give my credit card to this hotel, just pay cash. So unprofessional!