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Avis sur Holiday Inn Port Moresby, an IHG Hotel

3.5 out of 5
Holiday Inn Port Moresby, an IHG Hotel
Cnr Waigani Dr & Wards Rd Boroko, Port Moresby, NCD

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 17 avis sur 104." "
Note des voyageurs de 8 (Bien), d’après 48 avis sur 104." "
Note des voyageurs de 6 (Satisfaisant), d’après 24 avis sur 104." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 104." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 104." "

7,6/10

Propreté

7,8/10

Personnel et service

7,4/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en février 2019

2/10 Horrible

Nandani Manel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property and the hotel service good. What went terribly wrong was. Payment collected by Expedia on the 15 th March and again 22nd March and 26 th March. Upon submitting the
Séjour de 5 nuits en mars 2024
Réponse de Bernadette le 8 avr. 2024
Dear Manel,Firstly, thank you for choosing to stay at the Holiday Inn & Suites. I have notice that you have mentioned about credit card transaction done by the hotel through Expedia. Please check with Expedia because the only transaction taken by the hotel is for your stay from 29th March to 3rd April.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Bernadette le 15 févr. 2024
Dear , Thank you for taking the time to tell us about your experience at Holiday Inn & Suites PORT MORESBY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn & Suites

8/10 Bien

Stephen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Air con was not working. Was reported to staff but no bothered to check or swap our rooms, dissapointing
Séjour de 3 nuits en décembre 2023
Réponse de Bernadette le 10 janv. 2024
Dear Stephen ,Firstly, Thank you for choosing to stay at the Holiday Inn & Suites and we appreciate you taking the time to do the review. I do apologize that the service provided was not to your expectation. We guarantee you that this sort of service was not to our standard so we will improve the services to our guests. Once again, I do apologize for the inconvenience caused.

10/10 Excellent

Mary

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff was great!
Séjour de 2 nuits en octobre 2023
Réponse de Bernadette le 7 nov. 2023
Dear Mary,Firstly, thank you for choosing to stay at Holiday Inn & Suites, We appreciate you taking the time to do the review. Thank you for giving the hotel a good rating.

10/10 Excellent

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleased always
We love the Holiday Inn for it's family apartments, wonderful breakfasts, and of course, the pool! The one toilet didn't work when we first arrived, but maintenance came and got it functioning, though it continued to run. The housekeeping staff are always friendly.
Séjour de 5 nuits en octobre 2023
Réponse de Bernadette le 24 oct. 2023
Dear Rebecca,Firstly, Thank you for choosing to stay at the Holiday Inn and Suites. We appreciate you taking the time to do the review. Thank you also for the wonderful comments and we hope you return to Holiday Inn soon

4/10 Médiocre

MASAHIRO

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Poor Arrangements
Poor booking arragement Prolonged payment refund more 3 month Boring breakfast, no change breakfast menu
Séjour de 28 nuits en août 2023
Réponse de Bernadette le 2 oct. 2023
Dear Mr. Nagasaku,Firstly, Thank you for choosing to stay at the Holiday Inn & Suites. We appreciate you taking the time to the review. I apologize that the service provide is not to your expectation. We apologize that the refund was taking longer from the bank but we hope that we have fixed the issues. Once again, I do apologize for the inconvenience caused.

10/10 Excellent

Marlene

Les points forts : Propreté, personnel et service, équipements
The service was great. Any request from the room was quickly attended to. problems with my laptop connection to the wifi was easily handled. Overall, the customer care was exceptional. Downside - bathroom tap was leaky and often dripped through the night. Bathroom design was a little weird and had to almost side sideways on the toilet.
Séjour de 6 nuits en mars 2023
Réponse de Bernadette le 12 avr. 2023
Dear Marlene,Firstly, Thank you for choosing to stay at Holiday Inn & Suites and also Thank you for taking the time to do the review. We apperciate your feedback as every guest feedback is important to us

10/10 Excellent

Jorge

Séjour de 3 nuits en mars 2023
Réponse de Bernadette le 12 avr. 2023
Dear Jorge,Firstly, thank you for choosing to stay at Holiday Inn & Suites and also Thank you for taking the time to do the review.

2/10 Horrible

Philip

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nothing
Séjour de 3 nuits en janvier 2023
Réponse de Bernadette le 21 mars 2023
Hi Philip,Thank you for choosing to stay Holiday Inn Port Moresby. Thank you for taking the time to do the review. Could you please advise us on the bad experience you had since you have rated us 1 out of 5.

2/10 Horrible

Micheal

Séjour de 1 nuit en décembre 2022

10/10 Excellent

Sherry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The grounds were large, lush, and well-maintained. The room was very comfortable. Instead of just a small "fitness center," they had a full gym which was used by locals as well as hotel guests. The outside area was no more unsafe than anywhere else. Everywhere in PNG, I was told not to leave the grounds without a local for protection.
Séjour de 1 nuit en novembre 2022
Réponse de Bernadette le 25 nov. 2022
Dear Sherry, Thank you for taking the time to tell us about your experience at Holiday Inn & Suites PORT MORESBY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bien

KIDONG

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great choice.
Cleaning service was awesome while some crews of restaurant are not really good. However, almost everything is good!
Séjour de 14 nuits en septembre 2022

8/10 Bien

Jeffrey

Les points forts : Propreté et personnel et service
Not super fancy but it was clean and the staff were helpful and friendly. I wouldn’t mind staying there again.
Séjour de 1 nuit en juin 2022
Réponse de Anna Naime le 17 août 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Grant

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2021

8/10 Bien

Malo, Alotau

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had to send my son to Port Moresby for a job interview so needed somewhere close and also safe. They upgraded him so he was happy. He had an apartment so he could do his own cooking if he wished. Internet working okay which is more than I can say for other hotel in Port Moresby like Gateway.
Séjour de 2 nuits en décembre 2020

10/10 Excellent

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was very professional and organized for coronavirus quarantine procedures.
Séjour de 1 nuit en septembre 2020
Réponse de Pauline Sigoli le 21 sept. 2020
Dear Guest, Thank you for your comments. It was a pleasure having you stay with us. Trust you enjoyed your stay. We hope to see you again. Regards Pauline Sigoli

8/10 Bien

Kiran&Onella, Mt Hagen.

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Central location. Staff are okay. Lack of communication within staff. I extended to stay another night and came back to the room seeing my stuff removed by housekeeping staff. Courtesy pick up from airport was horrible. 2 hours wait. Phones calls never get answered. The hotel itself is beautiful. It's the people who manages it makes a big difference
Séjour de 1 nuit en avril 2020
Réponse de rmanta le 28 avr. 2020
Dear Kiran & Onella Thank you for your feedback on your recent stay with Holiday Inn & Suites Port Moresby. Firstly we would like to apologize for the issues that you encountered during your stay. We speak to the team members involve. Once again we apologise for the inconvenience. Thank you and we look forward to welcome you back in the near future. Kind regards Ruth Manta

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The room we had was noisy and close to the restaurant.alot of talking could be heard all night? is that security
Séjour de 2 nuits en mars 2020
Réponse de Ruth le 16 mars 2020
Dear Anonymous Thank you for your feedback on your recent stay with us. Firstly we would like to apologize for the inconvenience caused Thank you and we look forward to welcome you back in the near future. Kind regards Ruth Manta

10/10 Excellent

Momia, Gold Coast,Australia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed at the Suites and they are the best in Port Moresby. Well planned interior with kitchen and laundry. Clean, non smoking. Comfy bed and spacious en suite. Perfect verandah. Only thing missing was a microwave oven. Otherwise, it will be my family's first choice when in Port Moresby.
Séjour de 3 nuits en février 2020
Réponse de Nickz le 25 févr. 2020
Dear Momia Thank you for your feedback, please know that feedback such as yours is extremely valuable to us

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2019
Réponse de Nickz le 25 févr. 2020
Dear Anonymous Thank you for your feedback, please know that feedback such as yours is extremely valuable to us

8/10 Bien

Voyageur vérifié

Les points forts : Propreté
Séjour de 1 nuit en décembre 2019

6/10 Satisfaisant

Jo

Voyage d’affaires
Les points forts : Personnel et service
Clean and comfortable but pretty basic
Séjour de 6 nuits en novembre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté
Upon arrival we were told at reception that our rooms had already been booked and they were no longer available. Then we complained and all of a sudden, our rooms were available. Other than that the hotel was ok.
Séjour de 1 nuit en décembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very friendly and helpful and over all very happy.
Séjour de 4 nuits en novembre 2019

10/10 Excellent

Fabrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best value for money in Port Moresby
Simply the best value for money in Port Moresby. The staff is amazing and the park and facility makes it feel like a little village in POM. The Internet connection is surprisingly good too. The restaurant and the bars are very convivial.
Séjour de 1 nuit en mai 2019

8/10 Bien

Bridget

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en mai 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019

6/10 Satisfaisant

Philip

Les points forts : Confort de la chambre
A bad one this time
I stay here often but this time much was lacking. Staff are friendly and the location is great for my work. problem this time was a party in the next room , lots of teens . impossible to get some rest. giggling girls and doors constantly banging. at 3am in the morning I had more than enough so call reception. they said they knew and would send security. it finally settled at 4am, just 3 hours before work. Feeling totally wasted. tried to be tolerant but 4am, that's not on when paying this coin. Next was laundry was lost for two days and it seemed noone knew where it was. Phew I've just got back to hotel and it's here. Normally I like it here. on a good note after waiting 50 minute for my simple Fish and chips dinner in the restaurant the waiter sincerely apologised and gave me a complimentary soup which was delicious. I nice touch . But I will stay again as it's not normally this bad. Still value for money
Séjour de 1 nuit en avril 2019
Réponse de Jabrams le 8 avr. 2019
Dear Mr Philip Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn, PORT MORESBY. And thank you again for your response and we read that you we were unable to meet your expectations for your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Joyce Abraham

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good night
Good single night stay at the end of a business trip
Séjour de 1 nuit en mars 2019
Réponse de Jabrams le 8 avr. 2019
Dear David Thank you for your feedback, please know that feedback such as yours is extremely valuable to us

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 9 nuits en février 2019
Réponse de Jabrams le 29 mars 2019
Dear Anonymous Thank you for taking the time to tell us about your experience at Holiday Inn, Plaza PORT MORESBY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2019
Réponse de Jabrams le 8 avr. 2019
Dear Anonymous Thank you for your feedback, we hope you come back to stay with us again.

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Thank you for making our stay a comfortable one. The staff were very friendly, attentive, polite, helpful and attended to all our needs. We are looking forward to our next stay in Holiday Inn.
Séjour de 1 nuit en janvier 2019
Réponse de Ruth le 7 févr. 2019
Dear Anonymous Thank you for your feedback. We look forward to your next stay with us. Kind regards Ruth

8/10 Bien

Russell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019
Réponse de Ruth le 7 févr. 2019
Dear Russell How can we assist you? Thank you and we look forward to hear from you soon. Kind regards Ruth

6/10 Satisfaisant

J

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Staff were not so friendly. Garden wing rooms were in renovated area, carpets were dirty and smelly. Food was over priced and served in small portions. Not great value for money. Disappointing stay.
Séjour de 2 nuits en octobre 2018
Réponse de Ruth le 10 févr. 2019
Dear J Thank you for your feedback. Firstly we would like to apologize for inconvenience during your stay with the garden wing rooms,smelly and dirty carpet and this was due to the Fire Life safety upgrade.We will discuss this further with the Food & Beverage team. Once again we apologize for the inconvenience caused to you during stay. Kind regards Ruth

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2018

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 6 nuits en août 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2018
Réponse de ruth le 16 oct. 2018
Hi Anonymous Thank you for your feedback on your recent stay. Thank you and looking forward for your next visit. Kind regards Ruth Manta Rooms Division Manager

10/10 Excellent

Michelle, Yarrawonga VIC, Australia.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Welcoming and Clean
From the time of arrival to the moment of departure all the staff were warm, welcoming and polite. From the rooms to the gardens everything was lovely and clean. Unfortunately due to medical reasons my trip severely interrupted and was cut short. Due to the fact that the staff were so accommodating the dilemma of my situation eased emotionally. Wonderful people, wonderful place to stay.
Séjour de 1 nuit en septembre 2018
Réponse de ruth le 16 oct. 2018
Dear Michelle Thank you for your feedback. I will share your comment with the team. Thank you and we look forward to seeing you in the near future. Kind regards Ruth Manta Rooms Division Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Good deal
Business trip to Port Moresby. Got a good deal on the hotel, including breakfast. No TV due to some problems, but internet worked.
Séjour de 1 nuit en septembre 2018
Réponse de ruth le 24 sept. 2018
Dear Guest Thank you for your feedback on your recent stay. We apologize for the inconvenience caused to you during your stay. We look forward to welcome you back to the hotel in the near future. Thank you

8/10 Bien

Mary, Sydney

Les points forts : Propreté et confort de la chambre
Nice hotel close to the Vision City Mall.
I have been staying at this hotel for years. While the rooms have been renovated there are still some things that need changing eg. the screen door and the sliding doors were very hard to open and were very old, especially the screen door. There were a lot of cockroaches in the room.
Séjour de 10 nuits en mars 2018
Réponse de ruth le 27 mars 2018
Dear Mary Thank you for your feedback on your recent stay with the Holiday Inn & Suites Port Moresby. We appreciate your comment on few items that you have written down and will share this with the Management team. Thank you and we look forward for next visit. Kind regards Ruth Manta Rooms Division Manager

8/10 Bien

Mexie, Indonesia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Close to shops govt offices close to airport too.
Always love to stay there. Staff are all friendly. Just a bit of mark up w the coffee shop when we got turned back from breakfast. I guess communication problem between them and front office. Overall is excellent n will come back in future.
Séjour de 1 nuit en janvier 2018
Réponse de Olova Aruai le 18 janv. 2018
Dear Mexie, Thank you for taking the time out to tell us about your recent stay. Your feedback is valuable to us. We look forward to making your next stay a much better experience. Kind regards

8/10 Bien

Vincent, Australia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Average
Got a massive internet bill as I didn't know realize the catch - NO FREE WIFI. You'd think WIFI is free everywhere in the world. One of the biggest chain of hotels in the Australasia region still ripping clients off with this little catch - BE AWARE.
Séjour de 2 nuits en décembre 2017
Réponse de Olova Aruai le 12 janv. 2018
Dear Vincent, Thank you for staying with us and we appreciate your feedback. Up until 31st December 2017, only IHG Rewards Club members were entitled to free wi-fi and non-members paid for it. However, as of the 1st of January 2018, all IHG brand hotels will provide free wi-fi for all guests who check-in. It is now a brand standard. We apologize for the inconvenience caused during your stay and look forward to improving your next stay with us. Kind regards,

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family loved the pool area. Very relaxing.
Relaxing weekend.
Séjour de 2 nuits en novembre 2017
Réponse de Olova Aruai le 8 janv. 2018
Dear John, We are pleased to know that you and your family enjoyed your stay with us. Your positive feedback is very much appreciated. We look forward to have you all stay with us again. Kind regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
A bit of an oasis from the Port Moresby
Nice apartment, nice grounds, pleasant location. Pool could be a bit cleaner.
Séjour de 3 nuits en novembre 2017
Réponse de Olova Aruai le 8 janv. 2018
Dear Sir/Madam, Thank you for staying with us. We appreciate your positive feedback. As for the pool, we apologize for the inconvenience caused. I will take this on-board and share with the team to improve your next stay. Kind regards,

6/10 Satisfaisant

william

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 5 nuits en septembre 2017

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
ageing place...
the service was good during our stay: courteous and keen on helping. facilities are old and the room was dirty: on the floor, in the bathroom, curtains were very old and worn out. food was average
Séjour de 3 nuits en juin 2017

4/10 Médiocre

Paul, Brisbane

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Really gone down hill compared to my previous stay
Staff are great, But room had not been cleaned. I found a slither of dried bacon and a thong (flip-flop) alongside the bed under the chair. Also an empty butter portion packet moulding under the desk. That kind of thing made me think twice about the bed sheets and towels cleanliness. I'd booked rooms for colleagues as well and they were not to impressed with there rooms. I've had no complaints in the past which is why I booked this time.
Séjour de 2 nuits en juin 2017

8/10 Bien

Dive Traveler, SF Bay area

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Transit hotel near POM
My group members used this hotel for an overnight required by airline schedules. We were very impressed by their effort to get us a room as soon as possible. Though we were early arrivals, they were very apologetic that a room was not ready. They gave us a complimentary lunch while we waited.
Séjour de 1 nuit en juin 2017

8/10 Bien

JUNYEON

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
추천합니다
호텔 괜찮습니다.
Séjour de 6 nuits en juin 2017