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Beoordelingen van Residence Inn by Marriott Phoenix Desert View at Mayo Clinic

3 out of 5
Residence Inn by Marriott Phoenix Desert View at Mayo Clinic
5665 E Mayo Blvd, Phoenix, AZ

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 409 van 660 beoordelingen" "
Gastenscore: 8 - Goed. 164 van 660 beoordelingen" "
Gastenscore: 6 - Redelijk. 47 van 660 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 660 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 660 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was clean, pleasant, easy to get to Mayo Clinic. Great place to stay. Breakfast was great also.
2 nachten verbleven in april 2024
Reactie van Judy op 13 mei 2024
Thank you for being our guest and for sharing your great experience with other travelers. We are happy you enjoyed the close proximity to the clinic and our breakfast buffet. Safe travels.

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very close to Mayo Clinic
1 nacht verbleven in april 2024
Reactie van Judy op 1 mei 2024
We are delighted you had a great stay and thank you for your review. we look forward to seeing you again. Safe travels.

10/10 – Uitstekend

Jose

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very close to Mayo Clinic
1 nacht verbleven in april 2024
Reactie van Judy op 30 apr 2024
We are proud of our hotel and happy you enjoyed the convenience of our location. We look forward to seeing you again whenever your travels bring you back to our city.

6/10 – Redelijk

Robert

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
$500/night for a very average room and they hit you for $14/night additional for parking in the middle of the desert!
1 nacht verbleven in maart 2024
Reactie van Judy op 14 mrt 2024
We value your business and thank you for your review. In 2024, we will be remodeling our hotel and adding a bar and restaurant. We hope you will visit again to see and feel the difference. Safe travels.

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was very convenient to Mayo Clinic, shared a parking lot.
2 nachten verbleven in maart 2024
Reactie van Judy op 14 mrt 2024
Thank you for staying with us and for letting others know about the convenient proximity to the clinic.

10/10 – Uitstekend

Josefina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Judy op 14 mrt 2024
Thanks for your review and also for choosing our hotel for your visit to our city.

8/10 – Goed

Rui

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Odd that no bottled water was provided in the rooms. Some of the towels were so bleached and overused that they felt like sandpaper, actually unpleasant to use. Was not worth the $320/night price, felt more like $100-150/night hotel
4 nachten verbleven in februari 2024
Reactie van Judy op 14 mrt 2024
We appreciate your choosing our hotel and thank you for your review. We will be remodeling our hotel this year and hope you will return to see and feel the difference.

6/10 – Redelijk

Susan

Reisde met partner
Positief: Personeel en service
The location is convenient when receiving services at Mayo Clinic. The last time we stayed it was an outstanding breakfast. This time is was average. The hotel needs to be updated and is overpriced
2 nachten verbleven in februari 2024
Reactie van Judy op 14 mrt 2024
Thank you for your repeat business and for your review. In 2024, we will be remodeling our hotel and adding a restaurant and bar to the property. Come see and feel the difference.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Judy op 14 mrt 2024
Thank you for being our guest and for telling other travelers about your visit.

8/10 – Goed

Greg

Positief: Comfort kamer
$14 for parking in the desert is ridiculous.
The hotel is fine but charging $14 extra to park in their lot is pathetic. This is not located in a city where property is at a premium it's in the desert!!
2 nachten verbleven in februari 2024
Reactie van Judy op 5 feb 2024
We value your business and thank you for your perspective on our parking fee.

10/10 – Uitstekend

Philip

1 nacht verbleven in januari 2024
Reactie van Judy op 14 mrt 2024
We are delighted your stay was exceptional and hope you will return to stay with us again.

10/10 – Uitstekend

Stevie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great employees, very helpful. Easy to use. If you are new to the area please use a map/gps app. As it's close to a hospital. Would recommend to family and friends!
1 nacht verbleven in februari 2024
Reactie van Judy op 4 feb 2024
We are delighted your stay was exceptional and thank you for recommending our hotel to other travelers. We hope to see you again!

6/10 – Redelijk

Teddi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Convenient to Mayo hospital. But the property does not take into account that you’re staying there because a family member is in the hospital so they charge seasonal rates to everyone.
1 nacht verbleven in januari 2024
Reactie van Judy op 30 jan 2024
Thank you for being our guest and for telling other travelers about your stay. Rates at the hotel do change throughout the year based on overall demand for the rooms. Please do your research to find the beset hotel for your visit and your budget.

6/10 – Redelijk

Julia

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Judy op 22 jan 2024
Thank you for being our guest and for sharing your experience with other travelers.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Judy op 22 jan 2024
We are happy you enjoyed your stay and thank you for your review. We hope to see you again soon!

10/10 – Uitstekend

Melissa

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Judy op 15 jan 2024
We value your business and appreciate your review. Safe travels,

10/10 – Uitstekend

Gustavo Adolfo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
excelente
1 nacht verbleven in december 2023
Reactie van Judy op 15 jan 2024
Thank you for choosing our hotel for your recent visit to Phoenix. We are delighted you had a great stay and thank you for your review.

10/10 – Uitstekend

Peter

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Excellent rooms
1 nacht verbleven in januari 2024
Reactie van Judy op 11 jan 2024
We are delighted your stay was exceptional and thank you for your review. Safe travels.

4/10 – Matig

Tim

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Poor customer service
At about 7pm, we returned to the room from dinner. I was excited to have a few beverages and watch the nfl game on television, while my wife went to sleep. She is a mayo patient and very tired in the evenings. I tried everything imaginable to get the TV on with no luck. I called the front desk. After 20+ rings, someone answered. I explained the situation to her. The response was to try and unplug it and turn back on, followed with - I don't know what you want me to do? I asked that she send someone up to look at it. She said no repair people were on site, but she could send a wait staff up. Not knowing what that meant, I said ok. 8:30p and still nobody showed. Called the desk again, 30 rings this time with no answer. Extremely disappointed that no effort was made to change rooms, switch TVs or anything. More of a, better luck next time reactivate approach. Additionally, we were charged $14 for parking and that was never disclosed on this hotels.com app or during check in at hotel.
1 nacht verbleven in januari 2024
Reactie van Judy op 9 jan 2024
Thank you for telling us about your stay. I apologize for our not having technicians on staff in the evening hours. We will use your comments to work with our team for a better outcome in the future. Thank you for your feedback so we can make improvements.

8/10 – Goed

debra

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Enjoyed the stay
Nice hotel. Pet walking area available. Quiet area. Softer beds. Adequate space in rooms. Kitchenette is the perfect size for ahort stays. Decent breakfast. Close enough to the freeway and city amenities.
2 nachten verbleven in januari 2024
Reactie van Judy op 9 jan 2024
Thank you for telling other travelers about our hotel and the convenience of our location. We hope to see you again.

10/10 – Uitstekend

Clois

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Emergency Trip
Had to find a pet friendly option close to a family membera hospital. Thia location showed up. I could not be happier with their service. Everyone has been friendly and understanding. Nice walking trail for people and pets. Good breakfast options with your stay.
2 nachten verbleven in december 2023
Reactie van Judy op 4 jan 2024
We are delighted your stay was exceptional and thank you for sharing your experience with other travelers. We hope to see you again soon!

8/10 – Goed

RAMON

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked the proximity to mayo clinic. The ccomplimentary breakfast lacked potatoes of some sort. The shuttle was an open air golf cart and was cold in December, probably really hot in summer. Other than that it was nice
3 nachten verbleven in december 2023
Reactie van Judy op 1 jan 2024
We value your feedback and thank you for staying with us while you visited the clinic. Safe travels and we look forward to your next visit.

2/10 – Ontzettend slecht

Dolly

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Judy op 24 dec 2023
I wish everything had been perfect throughout your stay as that is our intention for every guest. I hope you will give our team and hotel another opportunity to WOW you on another visit to our city. Safe travels.

8/10 – Goed

Anna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient to visit Mayo hospital, nice room, great breakfast, my only complaint is paying $12 a day for parking. There is nothing there but the hotel and the hospital so paying for parking was unexpected. It's not a garage or anything, just open air standard parking lot.
3 nachten verbleven in december 2023
Reactie van Judy op 20 dec 2023
Thank you for being our guest and for letting us know your perspective regarding our parking fee. Safe travels.

10/10 – Uitstekend

Chiemi

1 nacht verbleven in december 2023
Reactie van Judy op 20 dec 2023
We are delighted you enjoyed your visit with us and thank you for your review. Safe travels.

2/10 – Ontzettend slecht

Jill

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reported to staff room had dried vomit on wall and head board. I also have pictures. Dried mucous on wall too. They did not clean had to ask second time. First staff member instructed to notify manager. Manager unavailable. After 3rd call staff came up to clean and scrap off wall. Beware. Of course no discount or refund due to this and hotel. Com policies
4 nachten verbleven in november 2023
Reactie van Judy op 28 nov 2023
Thank you for your feedback so we can work with our team and make improvements. We wish everything had been perfect throughout your stay.

10/10 – Uitstekend

Niani

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Judy op 25 nov 2023
Thank you for being our guest and for sharing your great experience with other travelers. We hope to see you again soon!

8/10 – Goed

Cheralyn, West Valley City

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Judy op 9 nov 2023
Thank you for being our guest and for sharing your experience with other travelers. We hope to see you again.

8/10 – Goed

Cindy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff was very friendly on checking in. Breakfast was very underwhelming considering the cost of the room. Very limited selection but tasted ok. Also the fact they want to charge you to park there when there is parking all around. We were there due to a visit to Mayo and could park 50 feet from hotel. Just wanting to nickel and dime you after paying $300 + a night.
2 nachten verbleven in oktober 2023
Reactie van Judy op 9 nov 2023
Thank you for your business and your feedback. We are pleased you found our team to be friendly and helpful. Safe travels.

10/10 – Uitstekend

Naomi

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quiet and clean
We areived about an hour early no problem checking in! Pam @ the front desk was very friendly! The room was very clean and a pet peeve of mine is the hotel hallway! They were clean! No noise!
3 nachten verbleven in oktober 2023
Reactie van Judy op 29 okt 2023
We are delighted your stay was clean and comfortable throughout the hotel. Thank you for recognizing Pam as she is one of the leaders at the front desk. We hope to see you again.

6/10 – Redelijk

Tracy

2 nachten verbleven in oktober 2023
Reactie van Judy op 15 nov 2023
Thank you for your business and also for taking your time to provide feedback so we can make improvements.

4/10 – Matig

Lisa

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Cleanliness
Toilet rim underneath had urine stains and tons of small black hairs all on the ground by the shower and toilet
1 nacht verbleven in oktober 2023
Reactie van Judy op 23 okt 2023
Thank you for letting us know we have training to do with our team. Safe travels.

8/10 – Goed

Dan

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
if going to Mayo clinic good place to stay
3 nachten verbleven in september 2023
Reactie van Judy op 8 okt 2023
We appreciate your business and invite you to return whenever your travels bring you back to our city.

8/10 – Goed

Connie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Judy op 8 okt 2023
We are happy your stay was clean and comfortable and thank you for your review.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to the clenio
1 nacht verbleven in september 2023
Reactie van Judy op 29 sep 2023
Thank you for sharing your exceptional stay with other travelers. We hope to remain at the top of your list of favorite hotels. Safe travels.

10/10 – Uitstekend

Jerome

1 nacht verbleven in september 2023
Reactie van Judy op 18 okt 2023
Thank you for being our guest and for sharing your great experience with other travelers. We hope to remain at the top of your list of favorite hotels.

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy checkin even with the last minute changes! Staff was great, room was in great condition will return!
1 nacht verbleven in september 2023
Reactie van Judy op 19 sep 2023
Thank you for staying with us and for sharing your great stay with other travelers. We hope to see you again soon!

10/10 – Uitstekend

Marivic

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are great especially Rose from the kitchen. They are very attentive to your needs. This hotel has thought of this meticulously to serve the guests especially those who really need kindness in times of health hardship. The room is amazing and well thought of spaces and practical usage. Thank you Marriott!
2 nachten verbleven in september 2023
Reactie van Judy op 15 sep 2023
Thank you for staying with us and for recognizing Rose. She is an asset to our team. We hope to see you again.

10/10 – Uitstekend

Steven

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Judy op 15 sep 2023
Thank you for letting us know about your great stay. We hope to continually earn your trust and be at the top of your list of favorite hotels.

10/10 – Uitstekend

Kevin, port aransas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
//
2 nachten verbleven in september 2023
Reactie van Judy op 15 sep 2023
Thank you for your feedback and your business. We look forward to seeing you again.

10/10 – Uitstekend

Tobias

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent decor/amenities; really clean; great location; very pleasant, helpful staff.
1 nacht verbleven in september 2023
Reactie van Judy op 15 sep 2023
We are delighted you enjoyed your stay and invite you to return whenever your travels bring you back to our city.

10/10 – Uitstekend

Anahit

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff
2 nachten verbleven in augustus 2023
Reactie van Judy op 29 okt 2023
We appreciate your business and thank you for taking the time to let other travelers know about our clean and comfortable hotel. Safe travels.

10/10 – Uitstekend

Kennedy

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast buffet Maybe extend hours til 10 Thank you for this facility close to Mayo Clinic
1 nacht verbleven in september 2023
Reactie van Judy op 7 sep 2023
You are welcome! We appreciate your feedback on the breakfast hours and hope you will return to stay with us again.

8/10 – Goed

Kelly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice but parking fees when there is a big lot...
The pull out bed in the room needs new matteress was very loud when turning over. Yiu have to pay $14.00 a night for parking on top of room rate. Taxes are 12.25%
3 nachten verbleven in september 2023
Reactie van Judy op 7 sep 2023
We value your business and your feedback. I will share your comments with our leadership team. Safe travels.

4/10 – Matig

Elizabeth

Reisde met familie
Negatief: Voorzieningen
Shabby room, nice breakfast. Odd layout. Parking fee charged unexpectedly on top of other fees for unknown services. Won’t stay here again. Overall- yucky and annoying
2 nachten verbleven in augustus 2023
Reactie van Judy op 3 sep 2023
We are sorry you stay was not to your liking and want you to know we are scheduled to update the entire hotel in 2024. This will bring a new level of comfort and aesthetics to our guess.

10/10 – Uitstekend

Donna

1 nacht verbleven in september 2023
Reactie van Judy op 3 sep 2023
We are delighted you enjoyed your visit and hope to see you again! Thank you for your review.

8/10 – Goed

John

1 nacht verbleven in augustus 2023
Reactie van Judy op 1 sep 2023
We value your business and thank you for your feedback. I invite you to return to stay with us in the future.

10/10 – Uitstekend

Joesette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van Judy op 1 sep 2023
We are delighted to have you as our guest and hope to remain at the top of your list of favorite hotels.

10/10 – Uitstekend

Pamela

1 nacht verbleven in augustus 2023
Reactie van Judy op 28 aug 2023
We are delighted you enjoyed your visit and hope you will return again. In 2024, we will be updating our hotel to bring a new level of comfort and aesthetics to our guests.

2/10 – Ontzettend slecht

vladimir, HIGHLANDS RANCH

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front office personnel are not nice charged you for something you didn’t even have and not responsible didn’t even apologise
Reactie van Judy op 1 sep 2023
Thank you for sharing your frustration and please contact our manager for resolution as this is not the way we want any guest to experience our hotel.