When we arrived at the hotel (after the stated check-in time) we were given a room, but when we got there someone was still cleaning it. No one had mentioned this at check-in. Not wanting a dirty room, we told the cleaner to take her time and said we'd wait in the pool. We were then told it was ready, but it was filthy, including having poo on the toilet seat. When we showed reception, they said they were horrified and that it was being recleaned, but when we went back the poo was still on the toilet seat. We were then offered another room, but it was half the size and they said they didn't have any rooms of the type we'd paid for to give us. In the end, we cleaned the room ourselves and just stayed in the original room. The cleaner even gave my husband cleaning materials, which seemed quite odd but perhaps guests end up having to clean their own rooms all the time?
Also, the pool looks nice but due to its position on the roof, is like a very warm bath, so isn't refreshing at all.
