Pros: Great location; spacious and well-decorated home; easy check-in; nice dock and river access with kayaks; well-kept pool (but bear in mind the shape doesn’t allow for safe diving or jumping in for kiddos); and quick responses from property management.
Cons: the copper pans in the home are brand new but are not compatible with the “smart” stovetop, making cooking challenging; the grill was rusted over; and two of the doors leading outside (one to the pool, the other to the upper deck) had broken knobs when we arrived. We asked for repairs to the door leading to the pool and someone was sent promptly to fix it; however, the “fix” left the door without a lock, which was a huge hazard for our curious 1 year old.
Of note: There was an A/C outage for the first few days of our week-long stay. Property management did everything they could to remedy the situation but were ultimately unable to cool 2 out of 4 of the bedrooms using portable units. Half of our party chose to stay elsewhere during those first days because of the heat. When they asked for a partial refund at the end of our trip, property management said we should have reached out sooner and they would have either found us a new house or gotten a hotel. They offered a refund in credit, but only if we left a positive review. We made a mistake by not asking for different accommodations sooner, but we did not appreciate the bribe to leave a positive review.