Thank your for reviewing your stay at Best Western Plus Gatineau-Ottawa. We value guest feedback as it allows us to improve but we're equally disappointed and surprised by your comments. We pride ourselves on cleanliness and while we know there can always be areas for improvement, we are consistently maintaining the building, both operationally and esthetically. In fact, we are currently in the preliminary planning stages of upcoming renovations. Should you have any specific details with which I can investigate, we would appreciate the additional information. We sincerely hope you'll give us a second chance should you return to the Nation's Capital region.

Thank your for taking the time to share your comments with us. Guest feedback is the only way that we can improve. I'm sorry to hear about the frustrations you experienced with our parking. We have two on-site lots (indoor/outdoor) as well as two off-site lots. Street parking tickets are issued by the City of Gatineau, so while we unfortunately can't guarantee it, as mentioned we will be attempting to have the ticket cancelled with the city. Once we have a response from their by-law enforcement department, we will contact you to advise of the outcome. Whenever staying in a hotel, it is highly encouraged to contact the Front Desk should you have any issues as we would have been happy to review your parking options and confirmation directions to those parking on-site. Our off-site lots are located directly across the street from the back of our building and to the side of our building. Should you return to Gatineau, we hope to have the opportunity to making your next stay with us a more positive experience!.

We are very sorry you did not enjoy your stay. We hope you give us another opportunity in the future.

Corinne, thank you for reviewing your stay with us. We're disappointed we did not meet your expectations and we value honest feedback as it allows us to make improvements. Should you have any specific comments we can address, we welcome you to contact us.

Dear Katherine,Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you found our hotel to be welcoming and our staff friendly.We sincerely apologize for any confusion regarding the availability of continental breakfast. As of March 18th, we have updated our policies and no longer include breakfast in our reservations. We understand the importance of accurate information for our guests and have taken steps to ensure that our booking listings reflect this change accordingly. Alternatively, our staff is always on hand to recommend nearby dining establishments for your convenience.Once again, we appreciate your feedback and understanding. Should you have any further questions or concerns, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay.Regards Reda ouahid Directeur de la reception / Front office managerBest Western Plus Gatineau-Ottawa131, rue Laurier, Gatineau (Québec) J8X 3W3

Dear Jessica, Thank you for the feedback, we equally enjoyed having you as our guest

Dear HemalkumarWe apologies for not having any water bottles available for you as mentionned. Also thank you for sharing, we will communicate this to the team to prevent reoccurenceTx

Dearv DanielAppreciate the feedback.Thank you

Bonjour FrancineNous apprécions le commentaireMerci

Bonjour MelanieMerci pour le commentaire, très apprécié

Dear Steve, We are sorry to read you were disapointed with your stayMore info as to why would have been helpfull in both preventing reoccurence and better addressing your discontentThank you

Dear EnriqueConstructive feedback, Thank you