6/10 Satisfaisant
Jennifer G., westerly, ri
2 sept. 2025
Les points forts : Propreté
The house was on a beautiful lake in a very convenient location. The house was basic in its furnishings but comfortable. The big problem was i booked through vrbo but its a vacasa property and their customer services is horrendous. We had no soap, shampoo, or conditioner, the dispensers on the walls were empty, no big deal things like that can be missed. I reached out immediately and 20 texts, 5 different people and 15 hours later we still couldnt get anyone to drop off the stuff so i had to go out and buy everything then spend an hour on the phone to get that refunded. The home has an occupancy of 8 but they only supply you with 1 "serving" of laundry detergent, 2 for the dishwasher and it was a 5 day trip. I was told i needed to supply everything after that initial "welcome box" The kitchen sink was loose but not leaking and the umbrella on the deck was broken so we couldnt use it. This house would be a 5 star house if vacasa had any type of customer service. Ill never book a place they run again and im very disappointed that vrbo pushed me off on them when i very clearly was trying to book a vrbo home.
Jennifer G.
Séjour de 4 nuits en août 2025