2 piscines extérieures, parasols de plage, chaises longues
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Avis sur Star Island Resort and Club

3.5 out of 5
Star Island Resort and Club
5000 Avenue Of The Stars, Kissimmee, FL

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 558 avis sur 1176." "
Note des voyageurs de 8 (Bien), d’après 245 avis sur 1176." "
Note des voyageurs de 6 (Satisfaisant), d’après 151 avis sur 1176." "
Note des voyageurs de 4 (Médiocre), d’après 105 avis sur 1176." "
Note des voyageurs de 2 (Horrible), d’après 117 avis sur 1176." "

8,0/10

Propreté

8,0/10

Personnel et service

8,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

andree, Sainte-Anne-de-Sorel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le site est magnifique. C’est vraiment un Resort complet et très très bien entretenu. Le seul hic , le tapis dans les chambres donc ça finit par sentir l’humidité mais le reste était magnifique autant les chambres que le site.
Réponse de Guest Relations le 11 janv. 2023
Greetings from Star Island Resort. Thank you for taking the time to write a review. I am glad you enjoyed your spacious villa and your time at Star Island Resort. We hope to have the pleasure of welcoming you back to our resort soon. Warm Regards.

6/10 Satisfaisant

melanie

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Le concept de villa est super mais l'établissement a besoin de se refaire une beauté... Vieux, oui mais aussi pas super propre, les lits son pas confortable, tapis partout, les oreillers sente la fumée. Nous avons resté 5nuit et nous avions hâte de partir... Parcontre beaucoup de commodité et la route pour parcs facile d'accès.
Réponse de Guesr Relations le 16 janv. 2023
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

8/10 Bien

Stéphanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
. L équipement dans les chambres
Réponse de Guest Relations le 11 janv. 2023
Thank you for taking the time to review our property. We are very happy to hear you decide to vacation with us again this year and that you had such a great experience.

10/10 Excellent

Claude

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
L environnement est super tout est bien ammenage et tres propre
Réponse de Guest Relations le 8 déc. 2022
Merci d'avoir pris le temps de donner votre avis sur votre séjour chez nous. Nous apprécions les détails et sommes reconnaissants que vous ayez apprécié d'être ici. Nous nous réjouissons de votre future visite !

2/10 Horrible

Sarataish

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dead roaches
Séjour de 3 nuits en mai 2024

4/10 Médiocre

Tishana

Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024

10/10 Excellent

Ashley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful pool and atmosphere at the right price
Séjour de 1 nuit en mai 2024

8/10 Bien

Leslie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ecxelent location nice and clean
Séjour de 1 nuit en mai 2024
Réponse de Guest relations le 23 mai 2024
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. We would love for you to come back.

10/10 Excellent

celia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was great
Séjour de 1 nuit en mai 2024
Réponse de Guest relations le 23 mai 2024
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. We would love for you to come back.

10/10 Excellent

Kylie, Los Angeles

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time at the pools and bar. The store had everything we needed. We wish we had more time there
Séjour de 1 nuit en mai 2024
Réponse de Guest relations le 20 mai 2024
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. We would love for you to come back.

10/10 Excellent

Andre, apopka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest relations le 20 mai 2024
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. We would love for you to come back.

10/10 Excellent

Ernesto

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024
Réponse de Guest relations le 20 mai 2024
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. We would love for you to come back.

4/10 Médiocre

Luis

Voyage en famille
Les points faibles : Propreté et personnel et service
Never went to clean up my room, even I placed the sign in the door.
Séjour de 4 nuits en mai 2024
Réponse de Guest relations le 15 mai 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

4/10 Médiocre

Tanisha, Largo

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Guest relations le 15 mai 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

8/10 Bien

Vivian

Voyage en famille
Les points forts : Personnel et service et équipements
It's a great location, and we did the job for our family. However, the rooms are outdated and not sound puff, so you can hear your neighbors.
Séjour de 2 nuits en mai 2024
Réponse de Guest relations le 15 mai 2024
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. We would love for you to come back.

8/10 Bien

Ganeash

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Guest relations le 15 mai 2024
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. We would love for you to come back.

10/10 Excellent

Maricet

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lo Ame
Séjour de 3 nuits en mai 2024
Réponse de Guest relations le 15 mai 2024
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. We would love for you to come back.

10/10 Excellent

Cristy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Relaxing place
Séjour de 2 nuits en mars 2024
Réponse de Guest relations le 10 mai 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great we go back year after ywar
Séjour de 2 nuits en avril 2024
Réponse de Guest relations le 9 mai 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Kidd

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Safe and secure
Séjour de 2 nuits en mai 2024
Réponse de Guest relations le 7 mai 2024
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. We would love for you to come back.

10/10 Excellent

Donna

Séjour de 1 nuit en mai 2024
Réponse de Guest relations le 24 mai 2024
Thank you for taking the time to post a review of your stay. We hope you stay with us again.

8/10 Bien

WILLIAM

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Good location. Poor administration. The room was not available on time (almost 1hr late) and the housekeeking personnel show up one hr before the checking out time.
Séjour de 3 nuits en mai 2024
Réponse de Guest relations le 7 mai 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

10/10 Excellent

Joan

Séjour de 5 nuits en avril 2024
Réponse de Guest relations le 20 mai 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

8/10 Bien

TOMMY

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and no bed bugs. I sleep so good
Séjour de 3 nuits en avril 2024
Réponse de Guest relations le 30 avr. 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

2/10 Horrible

Ketal

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was HORRIBLE. My husband and o came thinking this place was beautiful. We were so wrong. We checked in and went into our room to find a disgusting moldy scent. To which we blasted the AC to cancel out the smell. But then we were freezing and when we looked for blankets. There were no sturdy blankets. It was just sheets on sheets. There was a brown blanket that was disgusting and filled with blonde hair. After showering, we still felt disgusting and were so itchy. We figured let's be positive. Let's not let our spirits go down so we went for dinner and came back to watch tv and just wind down. However. We turned on the tv and it's just the ad of the resort playing. We called to ask how to fix it and the lady said she doesn't know press the hdmi button. Which made no sense. Then we were so frustrated and Expedia came to our rescue. We checked out of the hotel that same day at 2am (technically it was the next day but we didn't sleep from the moment we checked in at 8pm to the moment we checked out at 2am). We were at this hotel max 4 hrs if that. We booked another hotel thanks to Expedia being accommodating and got out of that sh**hole. This place SHOULD not be called a resort. I've stayed at days inn and holiday inn and even those hotels are better than this resort. We're not the ones to live a luxurious or high life lifestyle. But this was A HORRIBLE experience. Seriously. Don't stay here. The staff also didn't care. I think his name was Stephen or Edward. Horrible.
Séjour de 3 nuits en avril 2024
Réponse de Guest relations le 30 avr. 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

10/10 Excellent

Cynthia, Jacksonville

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was perfect for us
Séjour de 2 nuits en avril 2024
Réponse de Guest relations le 30 avr. 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Sonia

Séjour de 1 nuit en avril 2024
Réponse de Guest relations le 17 mai 2024
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. We would love for you to come back.

10/10 Excellent

Nick Elliott

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it
Séjour de 5 nuits en avril 2024
Réponse de Guest Relations le 24 avr. 2024
Greetings from Star Island Resort. Thank you for taking the time to write a review. I am glad you enjoyed your spacious villa and your time at Star Island Resort. We hope to have the pleasure of welcoming you back to our resort soon. Warm Regards.

10/10 Excellent

Jeffrey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the pool area only I didn’t like was 200 deposit but the resort was great
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 23 avr. 2024
Thank you for your review. We are glad you had a wonderful time and was able to enjoy the resort amenities. We do hope to have you as a guest again one day!

2/10 Horrible

KATHYANN

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was dirty and the staff was very nonchalant about it
Séjour de 10 nuits en avril 2024
Réponse de Guest Relations le 23 avr. 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

10/10 Excellent

Barbara

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 23 avr. 2024
Greetings from Star Island Resort. Thank you for taking the time to write a review. I am glad you enjoyed your spacious villa and your time at Star Island Resort. We hope to have the pleasure of welcoming you back to our resort soon. Warm Regards

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful resort
Séjour de 1 nuit en avril 2024
Réponse de Guest relations le 19 avr. 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Maggie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Guest relations le 18 avr. 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Kirkland

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 2 nuits en avril 2024
Réponse de Guest relations le 15 avr. 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

4/10 Médiocre

Nelson

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Out dated, floor dirty, tv & remote did not function properly, shower and jacuzzi had hair just wasn’t properly cleaned , & the bed squeaked , I was just not satisfied for the price.
Séjour de 1 nuit en avril 2024
Réponse de Guest relations le 15 avr. 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

10/10 Excellent

Darrius

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 4 nuits en avril 2024
Réponse de Guest relations le 15 avr. 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Graisaly

Voyage en couple
Les points forts : Propreté et équipements
So far it has been a great experience!
Séjour de 1 nuit en avril 2024
Réponse de Guest relations le 15 avr. 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

6/10 Satisfaisant

JANAY

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
This place has a lot of potential, but poor cleaning and outdated appliances. I hair spots on my sheets, shower had mold, floor was dirty and not mopped. It actually put a damper on my trip, I can say the manager came and seen my complaints and sent someone to clean it properly. After that I was able to enjoy my vacation.
Séjour de 2 nuits en avril 2024
Réponse de Guest relations le 12 avr. 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

6/10 Satisfaisant

Samuel

Les points faibles : Personnel et service
We have to move rooms 3 times. I will not stay there again.
Séjour de 3 nuits en mars 2024
Réponse de Guest relations le 11 avr. 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

10/10 Excellent

Larry A

Séjour de 3 nuits en avril 2024
Réponse de Guest relations le 29 avr. 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Barbara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort was everything clean rooms nice staff with wonderful customer service keep up the good work i will be back
Séjour de 2 nuits en avril 2024
Réponse de Guest relations le 8 avr. 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Tikarra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved this property. Second time here. The peace and quiet and wonderful views.
Séjour de 1 nuit en avril 2024
Réponse de Guest relations le 8 avr. 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Dominique

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Enjoyed our stay! Clean room! Great customer service
Séjour de 4 nuits en avril 2024
Réponse de Guest relations le 8 avr. 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

8/10 Bien

Amber

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Guest Relations le 2 avr. 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

10/10 Excellent

Leslie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place to stay
Séjour de 2 nuits en mars 2024
Réponse de Guest relations le 26 mars 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Nichole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great family trip!
Séjour de 2 nuits en mars 2024
Réponse de Guest relations le 26 mars 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

4/10 Médiocre

Lashae

Les points faibles : Personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Guest relations le 26 mars 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

10/10 Excellent

Ryan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay all around and hope to be back soon.
Séjour de 1 nuit en mars 2024
Réponse de Guest relations le 26 mars 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean property
Séjour de 1 nuit en mars 2024
Réponse de Guest relations le 26 mars 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

6/10 Satisfaisant

Robert

Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Guest relations le 26 mars 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.