4/10 Médiocre
Thalita N.
18 août 2025
Les points faibles : Propreté
Our family stayed at this place this weekend from Friday until today. The house is very spacious and nicely decorated. However, the cleanliness and maintenance is terribly lacking. Maybe you are not aware and need to speak with the house cleaners and/or management company. The worst part were the bed sheets. They were filthy, with food crumbs and stains. The sheets had clearly not been washed before our stay. We had to wash them before we could sleep. The mats in the bathrooms smelled bad, and were also dirty. Maybe they have never been washed. The sofa, the sofa pillows, the dinning chairs, the rugs, the outdoor chairs all had stains and the aspect of being terribly dirty. Lastly, the bathroom in the master bath upstairs had black mold in the walls. The shower in the Queen bed suite upstairs does not work. The pool is yellow from stains on the concrete. The faucet in the kitchen sink was really loose. My husband fixed it temporarily, but it needs to be tightened down with a wrench. We were charged both a cleaning fee and a pet cleaning fee, but we arrived to a home that was NOT clean. I am attaching photos and videos so you can see some of the things I am talking about. Again, is a beautiful home but it has not been taken care of, and we were expecting a clean and functional place.
Thalita N.
Séjour de 3 nuits en août 2025
