2 piscines extérieures, chaises longues

Avis sur Hilton Orlando Lake Buena Vista - Disney Springs® Area

4 out of 5
Hilton Orlando Lake Buena Vista - Disney Springs® Area
1751 Hotel Plaza Blvd, Lake Buena Vista, FL

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 665 avis sur 1215." "
Note des voyageurs de 8 (Bien), d’après 274 avis sur 1215." "
Note des voyageurs de 6 (Satisfaisant), d’après 157 avis sur 1215." "
Note des voyageurs de 4 (Médiocre), d’après 77 avis sur 1215." "
Note des voyageurs de 2 (Horrible), d’après 42 avis sur 1215." "

8,6/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

nancy

Séjour de 2 nuits en avril 2024
Réponse de Hilton Orlando Lake Buena Vista le 17 mai 2024
Thank you for your wonderful review. We hope to welcome you for another great stay at Hilton Orlando Lake Buena Vista.

10/10 Excellent

Sandrine

Séjour de 8 nuits en juillet 2023
Réponse de Hilton Orlando Lake Buena Vista le 11 oct. 2023
Thank you for your great review. We hope to see you again soon!

10/10 Excellent

lyne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout à été parfait et ils sont très gentil, une semaine super !!
Séjour de 7 nuits en août 2023
Réponse de Hilton Orlando Lake Buena Vista le 21 août 2023
Thank you for your review. We are pleased to hear that you enjoyed your stay with us. We hope to welcome you again soon.

4/10 Médiocre

Josée

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Déçue des surcharges. J’ai reservé avec Expedia, un montant par nuit (5 nuits), forfait avec vol. Voilà qu’a la fin de mon séjour, on me surcharge de 126$ us pour le wifi, taxes d’eau, etc… c’est carrément de la fraude. Je n’y retournerai plus et je déconseille aux gens.
Séjour de 5 nuits en avril 2023
Réponse de Hilton Orlando Lake Buena Vista le 20 avr. 2023
Thank you for your review. We regret to hear about the miscommunication of our resort and parking fees, as these are communicated during the time of booking. We hope to have the chance to welcome you back in the future.

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024

6/10 Satisfaisant

Joseph

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The fees for the property were different then listed on here. The bed was incredibly comfortable but our room smelled so bad and like cigarette smoke I had to spray a ton of fragrance mist. The bathroom smelled the worst. It was obvious that the room smelled and should have been listed as a smoking room. The hotel is super convenient though to enjoy your time at Disney Springs.
Séjour de 1 nuit en mai 2024

2/10 Horrible

FRANCISCO

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The property is great due to its proximity to Disney springs. Apart from that it’s extremely over priced. Rooms are extremely outdated. All the plugs in the room were worn out. I had to hold my charger in place with the nightstand to be able to charge my phone. We changed rooms and both had this issue. This hotel needs to massive renovation. My advice is to spend the extra 20 dollars a night and stay at the Hilton palace across the street. You still get the same benefits of being a Disney springs area hotel but get a much nicer pool and a recently renovated room.
Séjour de 2 nuits en mai 2024

10/10 Excellent

LIGIA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this hotel
Séjour de 5 nuits en mai 2024

6/10 Satisfaisant

Domenic

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
When we arrived at the property on check in day we arrived at 4:30pm. Check in time starts at 4pm. Our room was not ready when we arrived so the gentleman at the counter explained that he did not know what time our room would be ready but said we could upgrade for a $35 fee per day total of $105 plus taxes and resort fees. I feel that since our room wasn’t ready when it was suppose to be we should have be upgraded for free. When i asked about that possibility he explained that was not an option. All He could offer was for us to wait with no expected time to be in a room. We chose to upgrade because we had dinner reservations at 6pm we have to get ready for. I will not reserve anything through Hilton ever again. Also charging your customers to park after paying for the reservation is kinda of ridiculous to me.
Séjour de 3 nuits en mai 2024
Réponse de Hilton Orlando Lake Buena Vista le 21 mai 2024
Thank you for your feedback in regard to your stay. Check-in begins at 4pm and rooms will become ready from 4pm onward. During high occupancy times, check-in may be delayed, and complimentary upgrades can't always be fulfilled. Thank you for bringing this matter to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Enrique, Miami

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Hilton Orlando Lake Buena Vista le 21 mai 2024
We are pleased to hear that you enjoyed your stay at Hilton Orlando Lake Buena Vista. We hope to have the opportunity to welcome you again soon!

10/10 Excellent

Qudsia

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hilton Orlando Lake Buena Vista le 21 mai 2024
Thank you so much for your wonderful review! Looking forward to welcoming you back soon for another great evening at the Hilton Orlando Lake Buena Vista.

6/10 Satisfaisant

Kim

Les points forts : Personnel et service
Nice location to Disney Springs, and you have the bus to take you to the Disney parks. The pool was nice too.
Séjour de 5 nuits en mai 2024
Réponse de Hilton Orlando Lake Buena Vista le 21 mai 2024
Thank you for your glowing review! We are thrilled to hear that you enjoyed our walkable distance to Disney Springs, shuttle service to the 4 Disney Theme Parks and 2 heated pools. We can't wait to welcome you back on your next trip!

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, large rooms, very convenient to walk to Disney springs.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Orlando Lake Buena Vista le 17 mai 2024
Thank you so much for your glowing review! We're delighted to hear that you had a fantastic stay with us. Providing clean and comfortable accommodations, along with excellent service, is our top priority. We can't wait to welcome you back on your next trip!

8/10 Bien

ISAURA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place was nice. Well kept. But it’s an older hotel and needs little up grades here and there very small details. Pool area was very nice and well kept.
Séjour de 2 nuits en mai 2024
Réponse de Hilton Orlando Lake Buena Vista le 17 mai 2024
We are thrilled to hear that your experiences at Hilton Orlando Lake Buena Vista have been delightful. Your insights will help us in our ongoing efforts to enhance guest experiences. We look forward to welcoming you back for a seamless stay from start to finish.

10/10 Excellent

Bobbie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super easy walking access to Disney Springs and a short hotel shuttle or uber ride to the parks. Great option for doing Disney conveniently without paying the prices of the Disney brand hotels.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Orlando Lake Buena Vista le 16 mai 2024
We are thrilled to hear that your experiences at Hilton Orlando Lake Buena Vista have been delightful. It's great to know that our shuttle service to the 4 Disney Theme Parks and walkable distance to Disney Springs enhanced your stay. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
People were very nice
Séjour de 2 nuits en mai 2024
Réponse de Hilton Orlando Lake Buena Vista le 16 mai 2024
Thank you so much for your glowing review! We're delighted to hear that you had a fantastic stay with us. Providing clean and comfortable accommodations, along with excellent service, is our top priority. We can't wait to welcome you back on your next trip!

10/10 Excellent

Alex

Séjour de 1 nuit en mai 2024
Réponse de Hilton Orlando Lake Buena Vista le 16 mai 2024
Thank you for your glowing review! We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

patience

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was wonderful!!! Clean and close to Disney springs
Séjour de 1 nuit en mai 2024
Réponse de Hilton Orlando Lake Buena Vista le 16 mai 2024
Thank you so much for your wonderful review! We hope to have the pleasure of welcoming you back soon for another enjoyable stay!

10/10 Excellent

Ben

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy convenience to Disney Springs and major roads! Constant reliability of high standards!!!
Séjour de 2 nuits en mai 2024
Réponse de Hilton Orlando Lake Buena Vista le 16 mai 2024
Thank you so much for your glowing review! We're delighted to hear that you had a fantastic stay with us. We can't wait to welcome you back on your next trip!

4/10 Médiocre

Xiaoqing

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The habitación is not so clean ,we have find 2 socks
Séjour de 1 nuit en mai 2024
Réponse de Hilton Orlando Lake Buena Vista le 16 mai 2024
Thank you for choosing to stay with us and for providing your review. Your feedback is important to us, and we regret that we fell short of your expectations in this regard. Our aim is always to provide a comfortable and enjoyable stay for our guests, and we hope to have the opportunity to welcome you again in the future.

8/10 Bien

Monika

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One night trip planned. Short walk to Disney Springs for food and shopping. Great location. Offered free water and coffee for the room. Liked how rooms opened up to a main hallway instead of entrance from street level. Felt safe, comfortable beds. Didn’t use pool as it was raining.
Séjour de 1 nuit en février 2024
Réponse de Hilton Orlando Lake Buena Vista le 16 mai 2024
Thank you so much for your wonderful review! It's great to know that our spacious and comfortable rooms met your needs and that our convenient proximity to Disney Springs enhanced your experience. We look forward to welcoming you family back for another stay at Hilton Orlando Lake Buena Vista.

10/10 Excellent

GARY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location and walkable to Disney Springs. . Although it was older, it was well maintained.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Orlando Lake Buena Vista le 16 mai 2024
We are thrilled to hear that your experiences at Hilton Orlando Lake Buena Vista have been delightful. It's great to know that our walkable distance to Disney Springs made your stay memorable. We hope to welcome you again soon!

10/10 Excellent

Matt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location to Disney Springs and convenient shuttle to The Disney parks was perfect for us.
Séjour de 3 nuits en mai 2024
Réponse de Hilton Orlando Lake Buena Vista le 16 mai 2024
We are pleased to hear that you enjoyed our shuttle service to the 4 Disney Theme Parks and direct connection to Disney Springs. We hope to welcome you again soon!

10/10 Excellent

Yolanda

Séjour de 1 nuit en mai 2024

10/10 Excellent

Lynn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious rooms
Séjour de 2 nuits en mai 2024
Réponse de Hilton Orlando Lake Buena Vista le 15 mai 2024
Thank you for your glowing review. We are so pleased to hear that you enjoyed our spacious accommodations at Hilton Orlando Lake Buena Vista. We hope to welcome you again soon!

8/10 Bien

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice. Comfortable and close to things.
Séjour de 2 nuits en mai 2024
Réponse de Hilton Orlando Lake Buena Vista le 15 mai 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed our spacious accommodations and close proximity to the Disney Parks and walkable distance to Disney Springs. We hope to welcome you again soon!

6/10 Satisfaisant

Middy

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
The property was EXTREMELY noisy due to a cheer competition. The hotel was crowded with children running up and down the halls. The room itself was very outdated, somewhat run down, and was in need of a remodel. The main door and adjoining room did not fully close with a hug gap of light from the doorknob to the floor. The ceiling tiles by the entrance of room were half popped out.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Orlando Lake Buena Vista le 15 mai 2024
Thank you for choosing to stay with us and for providing your review. We regret that you found issues with the room and noise levels, and thank you for bringing your concerns to our attention so we can properly address them. Our team prides itself on high standards and if given the opportunity, we hope to have the pleasure of your company for a future visit.

8/10 Bien

Randeep, CALGARY

Voyage en couple
Les points forts : Personnel et service
It felt old. Needs an update. Convenient to disney springs area
Séjour de 1 nuit en mai 2024
Réponse de Hilton Orlando Lake Buena Vista le 16 mai 2024
Thank you for your feedback in regard to your most recent stay. We are pleased to hear that you enjoyed our walkable distance to Disney Springs. Your comment regarding the overall hotel is invaluable and your insights will help us in our ongoing efforts to enhance guest experiences. We look forward to welcoming you back for a seamless stay from start to finish.

10/10 Excellent

Christopher, Oxnard

Séjour de 3 nuits en avril 2024

10/10 Excellent

Patricia

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en avril 2024
Réponse de Hilton Orlando Lake Buena Vista le 15 mai 2024
Thank you for your wonderful review. We hope to welcome you again soon!

8/10 Bien

Karen

Séjour de 1 nuit en avril 2024

10/10 Excellent

JERRY

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en avril 2024
Réponse de Hilton Orlando Lake Buena Vista le 29 avr. 2024
Thank you so much for your wonderful review! Looking forward to welcoming you back soon for another great stay at Hilton Orlando Lake Buena Vista!

6/10 Satisfaisant

Danielle

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Overall our stay was very nice. We were able to Precheck and leave our car at the hotels since we were early and head over to Magic Kingdom on their shuttle bus. They only do shuttles to the Disney parks, not Universal. The pool area was very nice. Very short staffed at the pool bar and grill. We waited quite a while for a waiter. There was only one on duty and it seemed as though there were a lot of either corporate meetings going on so there were a lot of people there at lunch time. There are no bar stuff that come around to the pool area. You have to go to the bar and get what you want. Rooms were very clean and nice. Pillows and mattresses were a little old in my opinion. But overall an average comfortable Hotel room.
Séjour de 2 nuits en avril 2024
Réponse de Hilton Orlando Lake Buena Vista le 29 avr. 2024
Thank you for sharing your experience at Hilton Orlando Lake Buena Vista. Your feedback regarding tour poolside service and its impact on your stay is invaluable. Your insights will help us in our ongoing efforts to enhance guest experiences. We look forward to welcoming you back for a seamless stay from start to finish.

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would definitely recommend this hotel. I was about two minutes walking distance to Disney Springs. Convenient restaurant on the premises. Clean and very friendly staff. When I got there, I was about six hours early and just asked if I could check out the pool area since I was staying in that hotel and checking in at 4 PM, they accommodated me and gave me room at 10:30 AM and I was able to use the pool the whole day.
Séjour de 4 nuits en mars 2024
Réponse de Hilton Orlando Lake Buena Vista le 24 avr. 2024
Thank you for sharing your wonderful experience at Hilton Orlando Lake Buena Vista! It's fantastic to hear that you enjoyed our walkable distance to Disney Springs, relaxing by our 2 heated pools, and our bag holding service, which allows guests to drop their luggage off and enjoy the hotel util their room is ready. We're delighted your stay was memorable and look forward to welcoming you back for another fantastic getaway.

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent check in clean room
Séjour de 1 nuit en avril 2024
Réponse de Hilton Orlando Lake Buena Vista le 22 avr. 2024
Thank you for your glowing review! We're thrilled to hear that we exceeded your expectations and provided you with a luxurious and memorable experience. Our team works hard to ensure every guest feels welcomed and well taken care of, and it's wonderful to hear that we succeeded with you. We hope to have the pleasure of welcoming you back again soon at the Hilton Orlando Lake Buena Vista!

8/10 Bien

Holly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hilton Orlando Lake Buena Vista le 22 avr. 2024
Thank you, Holly, for your feedback in regard to your stay at Hilton Orlando Lake Buena Vista. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!

10/10 Excellent

Ashley

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The waitress at the hotel bar was outstanding!
Séjour de 1 nuit en mars 2024
Réponse de Hilton Orlando Lake Buena Vista le 22 avr. 2024
Thank you so much for your wonderful review! We are thrilled to hear that team members provided you with exceptional service at John T's during your stay at Hilton Orlando Buena Vista Palace. We will be sure to pass along your kind words to the entire team. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!

10/10 Excellent

anthony

Séjour de 3 nuits en avril 2024
Réponse de Hilton Orlando Lake Buena Vista le 16 mai 2024
Thank you for your glowing review. Looking forward to welcoming you back soon for another great evening at the Hilton Orlando Lake Buena Vista!

10/10 Excellent

nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hilton Orlando Lake Buena Vista le 22 avr. 2024
Thank you for your glowing review! We can't wait to welcome you back on your next trip.

10/10 Excellent

Karen

Séjour de 3 nuits en février 2024
Réponse de Hilton Orlando Lake Buena Vista le 16 mai 2024
We greatly appreciate your review. We hope to welcome you back soon for another great stay at Hilton Orlando Lake Buena Vista.

10/10 Excellent

Hannah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing experience and would recommend! Great location
Séjour de 1 nuit en avril 2024
Réponse de Hilton Orlando Lake Buena Vista le 18 avr. 2024
We are so pleased to hear that you enjoyed your stay with us. We hope to welcome you again soon!

10/10 Excellent

Beth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We left at 11 AM on Sunday, same time as dozens of other people. There was only one person operating the valet desk. We asked the checkout desk if somebody could come help, they said it was a third party company and they couldn’t come out and help. It took us 45 minutes to get our car. It’s too bad that a great experience was hampered on exit. We did enjoy the property, the location, and the cleanliness of the room. We would stay there again, we would just self park.
Séjour de 1 nuit en avril 2024
Réponse de Hilton Orlando Lake Buena Vista le 17 avr. 2024
Thank you for your feedback. We regret to hear that we did not meet your expectations during your check-out process. We will be sure to share your comments with our third-party valet team to ensure that we create a better experience for our future guests. We hope to have the opportunity to welcome you again soon.

10/10 Excellent

Shawn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay at the Hilton Orlando Lake Buena Vista - Disney Springs Area Resort was absolutely delightful. The resort's cleanliness was impeccable, and its proximity to Disney Springs made exploring the area a breeze - just a short walk across the pedestrian bridge! Once I parked my car, I didn't need it again until check out, thanks to the convenient location. The staff was incredibly friendly and accommodating, adding to the overall warm atmosphere of the resort. I highly recommend this hotel for anyone looking for a fantastic getaway with top-notch service and convenience.
Séjour de 2 nuits en avril 2024
Réponse de Hilton Orlando Lake Buena Vista le 17 avr. 2024
We greatly appreciate your outstanding review. We are so pleased to hear that you enjoyed our convenient location, just steps for Disney Springs, and first-class service. We hope to have the chance to welcome you again soon!

10/10 Excellent

IRELA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hilton Orlando Lake Buena Vista le 17 avr. 2024
We greatly appreciate your review!

2/10 Horrible

Fani

The room was old and musty. I asked for an upgrade still same issue dirty musty!!!!! Never staying there again . The staff by the pool was great. The concierge was awful waited for over an hour for assistance. Not a happy guest.
Séjour de 5 nuits en avril 2024
Réponse de Hilton Orlando Lake Buena Vista le 17 avr. 2024
We appreciate your feedback in regard to your recent stay. We deeply regret to hear that we did not meet your expectations. We will be sure to escalate your comments to our leadership team so that they may determine where improvements and enchantments can be made in our product and service. We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Kevin

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Wonderful
Séjour de 2 nuits en avril 2024
Réponse de Hilton Orlando Lake Buena Vista le 15 avr. 2024
Thank you for your amazing review!

10/10 Excellent

Sara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our family enjoyed our trip. This location is very convenient. You have good options in the hotel but can easily walk over to Disney Springs for anything you need. Our room was clean and comfortable. Will be back again! Thank you
Séjour de 3 nuits en avril 2024
Réponse de Hilton Orlando Lake Buena Vista le 15 avr. 2024
Thank you for your review. We are so pleased to hear that you enjoyed our walkable distance to Disney Springs and spacious accommodations. We look forward to welcoming you back!

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to Disney Springs. Good service. Staff very helpful and courteous.
Séjour de 1 nuit en avril 2024
Réponse de Hilton Orlando Lake Buena Vista le 15 avr. 2024
We are so pleased to hear that you enjoyed our close proximity to Disney Springs and first-class service. We hope to welcome you again soon!

10/10 Excellent

Eiffel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and very clean hotel. The people work there are very nice and respectful. Thank you so much
Séjour de 2 nuits en avril 2024
Réponse de Hilton Orlando Lake Buena Vista le 15 avr. 2024
Thank you for your great review. We are so pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Zhicong

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing, will suggest to others
Séjour de 3 nuits en avril 2024
Réponse de Hilton Orlando Lake Buena Vista le 15 avr. 2024
Thank you for your amazing review!