The house itself is great. It’s clean, plenty of space, well decorated, warm and comfortable. The four of us thought our beds were super comfortable. The pool and spa were warm, per our request, upon arrival. The pool gets minimal sun during the course of the day mostly because of the close proximity of all 3 neighbors. Upon our arrival we noticed a light bulb was not working, nor was the coffee maker. We contacted the management a immediate the next morning, and a time or two after. While they said they were working on the issues, throughout our four night stay, the issues were not fixed, so we had no option to make our own coffee. The ironing board also wasn’t super functional. It’s the over the door kind which wasn’t secured to the door, and (my fault??,) I didn’t realize that was how it was supposed to work. They did not respond to my ironing board inquiry at all. Upon leaving, we were charged for a stained white wash cloth and a broken picture frame. The wash cloth wasn’t a big concern as it was a $5 plus tax charge, but we did not break the picture frame and the pictures they sent us to prove it was a broken frame were odd, small pictures that didn’t even show the room where the frame was hanging. Now we need to go through he paperwork process of refuting the charge and we are supposed to provide “proof” that we didn’t break it. So in short, they took little responsibility for things that needed attention while we were in the home, yet once we left they were very attentive to add charges which we should not incur. Contact person through VRBO has yet another management company in charge of the home. Home is in a crowded, tight neighborhood, yet noise was never an issue. Trash valet service was great. Community club house and it’s amenities also were fabulous. Ice cream shop sells pre packaged ice cream like popsicles and ice cream sandwiches. No fresh ice cream/ cones available. Lazy river and water slides fun. Weight room very suitable. Lots to do at the clubhouse.