Hotelresorts in Orange County

'Property needs to be updated, the beds are awfully uncomfortable, the rugs need to be changed out. While in the water park itself, we saw one of those huge water roaches running around and asked staff to assist to capture the critter and out of 5 staff members not a single person helped. So we put a cup over it, gross. Will not return.'

'Lived the property. Wish check in was sooner'

'Het was oke'

'Honestly our trip was a let down from start to finish. The front desk staff, Carlos, who checked us in was beyond rude. At the time of check in he asked us if we would rather have a room without power or pay for an upgrade. Our room had expired beverages in the mini bar. When we called in room dining they stated they would have to ask if it was okay to not charge us to bring in-expired items. The dining was most disturbing. At Monarch Beach Club we had multiple hairs mixed into our butter. When...

'The access card wasn’t working for the pool area or the parking.'