Dear John, Thank you for sharing your experience with us, and we apologize for the inconvenience you faced with your booking. We understand the frustration this situation caused and regret any inconvenience you experienced due to the communication and booking issues. Please be assured that we will investigate the matter and take appropriate measures to address it. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. Thank you again for your feedback.Sincerely,Hotel Management

Dear Darla, Thank you for sharing your experience with us at Extended Stay America! We're thrilled to hear that our staff provided you with accommodating service and that you found our amenities to your satisfaction. Your feedback regarding the carpeting in the hallways is duly noted, and we will address it promptly to ensure a more comfortable environment for our guests. We appreciate your valuable input and hope to welcome you back for another enjoyable stay soon.Sincerely, Hotel Management

Dear Jonathan, Thank you for choosing to stay with us at Extended Stay America. We're glad to hear that overall, your experience was satisfactory. We understand that our location may not be conventional, but we strive to offer comfortable accommodations regardless. We appreciate your feedback and hope to welcome you back for an even better stay in the future.Sincerely,Hotel Management

Dear John, Thank you for your feedback regarding our breakfast offerings. We apologize for any inconvenience caused by the limited selection during your stay at Extended Stay America. We continuously strive to enhance our breakfast options based on guest feedback. Your comments will be shared with our team for improvement. We appreciate your understanding and hope to welcome you back for an improved stay in the future. Sincerely,Hotel Management

Dear Randy, Thank you for being our valued guest and for posting your remarks online. We are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms; however, these amenities are available at the front desk and delivered to your room upon request. Also, we do not have ice machines on our property since we offer ice trays in the refrigerator for our guests to prepare their ice. We hope you will accept our apologies for any inconvenience this has caused you. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely, Hotel Management

Dear Kathy, We're delighted to hear you found Extended Stay America clean and appreciated the helpful service from our front desk clerk. We apologize for any inconvenience with your room and noisy neighbors. Rest assured, we'll address these issues promptly to ensure a comfortable and peaceful stay. We look forward to providing you with a restful night's sleep.Sincerely,Hotel Management

Dear Muhammad, Thank you for taking the time to write a review of our hotel. We apologize for anything other than a completely satisfying stay. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. Thank you again for your candid feedback. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Kenneth, Thank you for posting such kind comments about our hotel. We're particularly pleased that you enjoyed the cleanliness. We have noted your feedback about noise concerns and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

Dear Nancy, Our team would like to extend our heartfelt apologies for any shortcomings you may have experienced during your stay at our hotel. We understand the importance of cleanliness and take all concerns seriously. Rest assured, we will be addressing this matter with our housekeeping staff to prevent any recurrence. We sincerely hope you will give us another chance to accommodate you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Allen, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Tyler, We are thrilled to hear that you enjoyed your experience at Extended Stay America! Your satisfaction is our priority, and we're delighted that everything met your expectations during your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic visit!Sincerely,Hotel Management

Dear Michelle, Thank you for sharing your candid review. We also appreciate your comments regarding the condition of our hotel, which will be used in our continual efforts to handcraft an impeccable atmosphere for our guests. We continue to receive high marks for dedicated service and spotless accommodations, and we thank you for mentioning our friendly associates and the cleanliness of our property. We are grateful for feedback that helps us improve our guest experience in the future.Sincerely,Hotel Management

Dear wendy, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have noted your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Considering our helpful staff, please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Felix, Thank you for reviewing your stay. We apologize for the issues that kept your stay from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely, Hotel Management

Dear Sandy, Thank you for leaving a review. We know a first impression is essential, and your experience is different. Your remarks are passed on to our housekeeping and maintenance team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Timothy, Thank you for your feedback regarding your stay with us. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

Dear KENNETH, Thank you for taking the time to share your review of our hotel. We sincerely apologize for the issues you encountered during your stay, including our staff. We understand that we failed to address your concerns in a timely manner, and we apologize for any inconvenience caused. We will conduct a thorough investigation to ensure that such lapses in communication do not happen again in the future. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for.Sincerely,Hotel Management

Dear Gina, Thank you for staying with us. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Sincerely,Hotel Management

Dear Eric, Thank you for your kind review of Extended Stay America. We are pleased to read about your enjoyable stay and that our comfortable beds provided you with a relaxing night’s sleep. Thank you for choosing to stay with us; we hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Brianna, Thank you for taking the time to share your positive experience at Extended Stay America. We're delighted to hear that you had a great stay and that our staff was able to provide you with a speedy check-in process. We strive to provide excellent customer service to all our guests, and it's always rewarding to receive feedback like yours. We hope to welcome you back again soon for another enjoyable stay.Sincerely,Hotel Management

Dear Douglas, Thank you for taking the time to evaluate your stay. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are sorry for falling short in some aspects, and we understand how the issues you described kept you from having a great time. Your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Laury, Thank you for staying at Extended Stay America and posting such a generous review. We are grateful for each of your comments, including those about the cleanliness of your room. Observations like yours give us the valuable information we need to serve our guests better, and we thank you for sharing them. We continually strive to advance our services and appreciate your valuable feedback. It was a pleasure having you stay with us, and we hope to see you again soon!Sincerely,Hotel Management