Hôtel près de Olkaria Natural Health Spa (Naivasha)

« Très belle chambre. »

« Average. No AC or fan »

« Meal service was below par. Not enough options, food kept running out. They only offer 1drink per person without refill, when requested for water, staff told us we have already received one juice. Did not offer water even at additional cost. Had to push staff to offer this (give us water). During meals, staff have to be requested for beverages multiple times before offering. Seems like they were understaffed. Lots of people who were doing multiple conferences, might need more staff to improve...

« I nice and clean place. »

« Good place to stay at for a layover. Cheap, spacious rooms, and they provide breakfast. Place is hard to find and it would help if they had a sign thay said "El Sueno Homestay" outside the Main Gate instead of our driver wondering if this is the place, calling the lady, then her coming outside. The place is pn Muthiaga Lane (Its a Blue sign) and leads all the way to the end on the left. The locals helped us find it. But yes, def good place to stay for a night while you transition to your next...

« The staff were friendly and very accommodating. »

« Good and clean environment. Great customer service »

« There was no pool, it said microwave and fridge, there was not, only 1 towel for two people and they said they would bring it and never did till 2nd night. Didn’t clean the room until after we complained on the 2nd night. »

« The hotel denied that I had booking even I showed them the email from Expedia!! They said we don't deal with Expedia!!! I tried to contact Expedia but in vain.. Weak support service.. No email to contact Expedia at. The stupid messenger is just automated templates that were not of any help at all. Calling call center Internationally is extremely expensive. Basically, I was ripped off and totally ignored by Expedia. I had to search for another hotel. Money is gone... Hotel is a bunch of theifs...