Dealing with Vacasa was a nightmare for me on a personal level trying to reschedule my trip while getting over being sick with COVID. 2 company reps I spoke with told me (I spoke to 4 people total trying to reschedule my trip) that "COVID isn't going anywhere" so the company doesn't allow you to reschedule. I told them that their policy is actually encouraging people to travel while they're sick which is dangerous and was basically told "oh well. Not our problem. It's endemic now". I was told that I can cancel with Vacasa and definitely not get my money back from them or try to file a claim with my travel insurance to hopefully recoup my costs, neither of which gave me certainty I could get my money back. We ended up missing the first day of our trip as we were home recovering and decided to go on the trip once we felt better the next day. The property itself was not very clean - there were literal dust bunnies on the floor, dirty handprints on the outside of the sliding glass doors, trash under the beds, soda (or some other brown colored substance) on the bed sheets, no towels, and to top it off the floor was so dirty the tops of my crawling baby's feet turned black. The only thing this property has going for it is its proximity to Northside park and the beach which is a close walk. It's dated and unclean but pretty central otherwise. Would I stay here again? Yes - IF I didn't have to deal with Vacasa, but since they manage the property and/or own it that's not an option. This company's representatives (and the policies they upheld) made me feel unsafe, unimportant, unacknowledged, and I refuse to support a company that makes it clear how little they value their customers or their vacation experience.