Coffres-forts dans les chambres, bureau

Avis sur Hyatt Place Emeryville/San Francisco Bay Area

3 out of 5
Hyatt Place Emeryville/San Francisco Bay Area
5700 Bay Street, Emeryville, CA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 595 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 253 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 74 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 44 avis sur 1006." "

9,2/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

nicolas

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Accueil sans aucun sourire, malgré 3 personnes à l'accueil. Aucune indication pour le parking situé de l'autre côté de la rue. Obligé de revenir pour avoir la marche à suivre. Par normal. Obligé de
Séjour de 3 nuits en août 2023
Réponse de Jan S. le 15 août 2023
Thank you for staying at Hyatt Place Emeryville. We are happy to see that you enjoyed your stay with us.Looking forward to seeing you next time.

8/10 Bien

nicolas

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Jan S. le 11 août 2023
Thank you for staying at Hyatt Place Emeryville. We are happy to see that you enjoyed your stay with us.

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
L'hôtel est bien situé et le petit déjeuner gratuit offert par l'hôtel est très copieux.
Séjour de 4 nuits en juillet 2023
Réponse de Jan S. le 11 août 2023
Thank you for staying at Hyatt Place Emeryville. We are happy to see that you enjoyed your stay with us.

6/10 Satisfaisant

MICHEL

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Décevant même si la localisation est bonne
Um peu surprenant de ne même pas avoir une bouteille d'eau ou un verre pour se laver les dents. Le menage n'est pas fait (3 jours). Même la poubelle n'est pas ramassée. Qualite/prix très moyenne
Séjour de 3 nuits en avril 2023
Réponse de Jenna Hunter le 28 avr. 2023
Thank you for your response. I am so sorry for your experience. We will utilize your feedback to enhance our service. We hope you give us another opportunity to serve you on your next visit to Emeryville.

10/10 Excellent

Noemi

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Excellent service
Séjour de 3 nuits en mai 2024

2/10 Horrible

Diane

Everything
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 24 mai 2024
Diane, it is disheartening to learn that your recent experience did not meet your expectations. We strive to provide excellent service and a pleasant environment for all our guests. Your feedback is invaluable, and we will be looking into the concerns you raised. Thank you for sharing your thoughts.

10/10 Excellent

MIYANG

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good breakfast
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 24 mai 2024
Miyang, thank you for your feedback! The team at Hyatt Place Emeryville San Francisco Bay Area is delighted that you enjoyed the breakfast. We're looking forward to welcoming you back soon!

10/10 Excellent

Katherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, welcoming staff. Looking forward to increfased access to closer parking access
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 23 mai 2024
Katherine, thank you for your feedback and for choosing Hyatt Place Emeryville San Francisco Bay Area. It’s wonderful to hear that you found our team members welcoming and the hotel clean. We appreciate your input regarding parking accessibility and look forward to making your next stay even better. We're looking forward to welcoming you back.

6/10 Satisfaisant

Vivek, Brea

Voyage en famille
Les points faibles : Personnel et service
Staff need retraining. Do not explain that your room will not be cleaned every day. No courtesy from front desk. Reached at 7:30 pm and were informed that room not ready. After waiting for 10 minutes, suddenly room was given on different floor than rest of the party. Stayed for 3 nights and 4 days and room was never refreshed a single day. One manager told us that you have to request room cleaned a day before. Next manager said they should have cleaned on alternate days automatically.. after informing still room was never cleaned. So had a bad experience.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 19 mai 2024
Hello Vivek,Thank you for sharing your experience. The feedback has been noted, and future service improvements are a priority. The team strives to provide clear communication and courteous service and regrets any inconvenience faced.Safe travels in the future.

6/10 Satisfaisant

SHINOBU

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
匂いがきつかった
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 18 mai 2024
SHINOBU 様、ご体験を共有していただきありがとうございます。当ホテルのスタッフはお客様のフィードバックを大切にし、常に改善に努めております。お客様のコメントは、今後のご滞在をより快適にするために考慮させていただきます。

10/10 Excellent

Jae

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 18 mai 2024
Jae, thank you for your excellent rating. The team at Hyatt Place Emeryville San Francisco Bay Area is thrilled to hear about your positive experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Macy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 18 mai 2024
Macy, thank you for your perfect rating! The team at Hyatt Place Emeryville San Francisco Bay Area is thrilled to hear you enjoyed your stay. We look forward to welcoming you back soon!

8/10 Bien

Joel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good breakfast
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 12 mai 2024
Joel, it's delightful to hear you enjoyed the breakfast at Hyatt Place Emeryville San Francisco Bay Area. Our culinary team takes pride in providing a delicious start to the day. We appreciate your feedback and hope to serve you again in the future.

10/10 Excellent

Karen A

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, comfy, spacious rooms with a great breakfast!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 3 mai 2024
Karen, thank you for choosing the Hyatt Place Emeryville San Francisco Bay Area for your stay. It's wonderful to hear that you found our rooms to comfort your preference in terms of cleanliness and space. We're also delighted that you enjoyed the breakfast we offer. We value your feedback and hope to see you again soon.

4/10 Médiocre

Dori

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 21 mai 2024
Thanks for the feedback, Dori.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

8/10 Bien

Kawther

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good in general
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Kawther, we're thrilled to hear your general remarks about Hyatt Place Emeryville San Francisco Bay Area were positive. We're constantly striving to make every stay even better, so your feedback is invaluable. We hope to see you back soon for an even better experience.

10/10 Excellent

Silvia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Silvia, it's great to know that you had a wonderful stay at Hyatt Place Emeryville San Francisco Bay Area. We strive to provide an exceptional experience for our guests. Please consider visiting us again on your next trip to the Bay Area. Safe travels!

10/10 Excellent

Nicole

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 28 avr. 2024
Thank you for the 5 out of 5 rating, Nicole!We're thrilled to see how much you enjoyed staying at Hyatt Place Emeryville San Francisco Bay Area. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Arthur

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 mai 2024
Arthur, thank you for the fantastic rating! The team at Hyatt Place Emeryville San Francisco Bay Area is delighted you enjoyed your stay. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Jesus

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very clean and special place
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Jesus, it's heartwarming to know you had a satisfying stay at Hyatt Place Emeryville San Francisco Bay Area. We're thrilled you appreciated the cleanliness and unique character of our establishment. Looking forward to welcoming you back in the future.

10/10 Excellent

Marybel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is in front of a bar. Very convenient
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 24 avr. 2024
Marybel, thank you for sharing your feedback. We're thrilled the location of Hyatt Place Emeryville San Francisco Bay Area worked so well for you. It seems like you appreciated the easy access to local establishments. Your satisfaction is our highest priority and we hope to see you back soon for another enjoyable stay.

10/10 Excellent

Anthony

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 mai 2024
Anthony, it's wonderful to hear that you had a stellar experience at Hyatt Place Emeryville San Francisco Bay Area. We take great pride in providing memorable stays for our guests. We hope to have the pleasure of welcoming you back in the near future. Safe travels!

8/10 Bien

Mary Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s so close to everything.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Mary Ann, we're thrilled to hear that you found the location of Hyatt Place Emeryville San Francisco Bay Area convenient for your travels. We aim to provide an optimal location for our guests to access various attractions. Thank you for choosing our hotel, and we look forward to welcoming you back for future visits.

10/10 Excellent

Angelina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and quiet property located directly next to shopping plaza so really convenient to shop and drop bags off in room. Breakfast was free and really good. No complaints; pleasant stay.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 23 avr. 2024
Angelina, it's fantastic to hear about your pleasant stay at Hyatt Place Emeryville San Francisco Bay Area. How convenient that our location near a shopping plaza aligned with your needs! We're thrilled that you enjoyed our complimentary breakfast. We always strive to make your stay as enjoyable as possible. Your kind words are much appreciated and we look forward to welcoming you back soon.

10/10 Excellent

Diana

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 12 mai 2024
Diana, thank you for leaving a perfect score for the Hyatt Place Emeryville San Francisco Bay Area. Our team is thrilled to hear about your incredible experience. We look forward to welcoming you back on your next visit.

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 21 avr. 2024
Thank you for the great rating, James!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt Place Emeryville San Francisco Bay Area. We'd like to share an even better experience with you soon.

10/10 Excellent

Ghalab

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 9 mai 2024
Ghalab, thank you for choosing the Hyatt Place Emeryville San Francisco Bay Area. We truly appreciate your high rating. We're pleased to know you enjoyed your stay and hope to see you again in the future.

8/10 Bien

Hope

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice breakfast!
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Hope, it's great to hear that you enjoyed the breakfast at Hyatt Place Emeryville San Francisco Bay Area! We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Andrea

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Super clean and pretty. 2 things that I didn’t like: — you pay parking per day — no microwave in the room
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 17 avr. 2024
Andrea, thank you for sharing your experience at Hyatt Place Emeryville San Francisco Bay Area. We're delighted to hear you found our hotel exceptionally tidy and attractive. Regarding your feedback about the parking and room facilities, we appreciate your preferences and assure you your thoughts are valuable in our commitment to continual improvement. We hope to see you again on your next visit.

10/10 Excellent

Carole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Restaurant is closed on weekends
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 avr. 2024
Carole, your feedback is appreciated. It's delightful to hear that your stay at the Hyatt Place Emeryville San Francisco Bay Area was overall pleasant. Regarding the restaurant's operation hours, they are indeed tailored to optimally serve our guests during peak times. We look forward to hosting you again and offering you a seamless and enjoyable stay.

10/10 Excellent

Susana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Susana, it's great to see such a high rating for Hyatt Place Emeryville San Francisco Bay Area. Clearly, your stay with us made a positive impression. We appreciate it and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Anissa

Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 4 mai 2024
Anissa, it's wonderful to hear that your stay at Hyatt Place Emeryville San Francisco Bay Area was enjoyable. Your high rating is greatly appreciated and it encourages our team members to continue providing the top-notch hospitality that our patrons expect. We look forward to your return in the future.

2/10 Horrible

Susan

Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 14 avr. 2024
We appreciate you taking the time to share your feedback, Susan.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Mary Jeje Cristel, Olympia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was a police patrol in the area, clean outside and inside the building, convenient to walk around if you want to buy groceries, dine in and shopping
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 9 avr. 2024
Mary, thank you for sharing your experience at Hyatt Place Emeryville San Francisco Bay Area. We are glad that you appreciated the cleanliness of our establishment and convenience of the nearby amenities. We prioritize our guests' comfort and take pride in our attentive services. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

IBUKI

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 avr. 2024
Ibuki, it's fantastic to see a perfect rating from you! We at Hyatt Place Emeryville San Francisco Bay Area are pleased that you had such an exceptional experience. Do visit again the next time your travels bring you to our area.

8/10 Bien

Chanarat

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Chanarat, thank you for your positive rating of Hyatt Place Emeryville San Francisco Bay Area. We hope to serve you again in the future and strive to offer an even better experience on your next visit.

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient to places. breakfast is great, we can have a great start each morning. there is always garage space available for parking.
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Paul, it's great to hear you enjoyed Hyatt Place Emeryville San Francisco Bay Area's strategic location, fulfilling breakfast, and ample parking facilities. We always aim to provide the necessary amenities to kickstart our guests' day on a positive note and we're glad we delivered. We look forward to welcoming you back for another pleasant stay.

10/10 Excellent

Hector

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La atención de Laura . Excelente ! Nos resolvió .
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Héctor, es un placer saber que tuvo una experiencia fantástica en Hyatt Place Emeryville San Francisco Bay Area, particularmente con la excelente asistencia de Laura. Nos alegra que haya podido hacer que su estancia sea más placentera. ¡Esperamos recibirlo nuevamente pronto!

8/10 Bien

Allison

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Allison, it's refreshing to see that you enjoyed your stay at the Hyatt Place Emeryville San Francisco Bay Area. We value your feedback and look forward to your return in the near future.

10/10 Excellent

Tunde

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed here many times in the past. Our favorite place in Emeryville. Great views, nice, clean hotel, good breakfast.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 30 mars 2024
Tunde, it's wonderful to hear that Hyatt Place Emeryville San Francisco Bay Area continues to be your favourite place in Emeryville. Thank you for acknowledging our great views, pristine environment, and delightful breakfast. We truly value your frequent visits and look forward to welcoming you back many more times in the future!

10/10 Excellent

Min

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
best place to stay
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 20 mars 2024
Min, we're delighted to hear such positive remarks about Hyatt Place Emeryville San Francisco Bay Area. It's fantastic to know we're considered the top choice for your stay. We are already looking forward to welcoming you back for another exceptional experience. Thank you for sharing your experience!

10/10 Excellent

Melissa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was a great choice for my family... close to Jack London Square, the Bart and Bay Street...Great breakfast, Great servixe
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 20 mars 2024
Melissa, thank you for sharing your positive experience at Hyatt Place Emeryville San Francisco Bay Area. We're thrilled to hear that the strategic location, delicious breakfast, and excellent service from our team members met your family's needs and expectations. We look forward to welcoming you back on your next visit!

10/10 Excellent

Juan

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 avr. 2024
Juan, thank you for your rating of Hyatt Place Emeryville San Francisco Bay Area. It’s great to hear that your stay with us was satisfying. Your feedback is greatly appreciated and we can't wait to have you back in the future.

10/10 Excellent

Judy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Too industrial and next to the train track.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 8 mars 2024
Judy, it seems like the hotel's architectural style and proximity to the local transportation didn't quite meet your expectations. Providing a comfortable and serene environment to our guests is our prime goal. Your input is appreciated and will be taken into due consideration for future improvements.

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and safe. Very quiet and rarely saw people. Wonderful breakfast options. Parking is very limited, but they provide additional parking in a garage across the street, so you have to unload before you park. The restaurant is not open on weekends.
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 5 mars 2024
Elizabeth, we appreciate your positive remarks regarding cleanliness, safety and quietness at Hyatt Place Emeryville San Francisco Bay Area. We're pleased to know you enjoyed our breakfast variety as well. Your feedback about parking and restaurant availability has been duly noted and we're glad you found the additional parking provisions convenient. Thank you for choosing to stay with us and we hope to serve you again in the future.

10/10 Excellent

DIANA CATALINA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 25 févr. 2024
Thank you for the perfect rating, Diana!We are very pleased to hear that you had a wonderful stay at Hyatt Place Emeryville San Francisco Bay Area. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Ernesto

Séjour de 5 nuits en février 2024
Réponse de Customer Service le 20 mars 2024
Ernesto, thank you for choosing to stay at Hyatt Place Emeryville San Francisco Bay Area. It's terrific to see you've had such a positive experience. We're incredibly grateful for your high rating and we look forward to serving you again in the near future.

10/10 Excellent

Aileen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 22 févr. 2024
Aileen, it's truly heartening to know you had such an exceptional experience at Hyatt Place Emeryville San Francisco Bay Area. We are ever ready to welcome you back for another top-rate stay. Thank you for choosing us and sharing your rating.

4/10 Médiocre

Xuan

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is old and the room is so small.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
Xuan, it's unfortunate to hear that your recent experience didn't meet the standard you were expecting. We appreciate your feedback regarding the size of the rooms and the condition of the property. Your thoughts are valuable in helping us identify areas that need attention. While we cannot alter the size of our rooms, we are continuously working on ways to enhance the overall guest experience. We hope you'll consider giving us another opportunity to serve you better in the future.

10/10 Excellent

Sheila

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Extra super service!
The staff was so helpful and accommodating to our family on this trip!
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
Sheila, it's great to hear that you and your family felt well-supported during your stay at Hyatt Place Emeryville San Francisco Bay Area! Our team members strive to provide top-notch service to all our guests. We would be delighted to welcome your family again on your next journey.