I felt truly aggrieved at the fact you take money for the room we booked. Whilst it was called a snug double, I have never experienced, even at a budget hotel, a room that was so uncomfortable. We feel it was daylight robbery, trading off the name of your venue. Nicely decorated and clean, but it was too small, the bed was truly the most uncomfortable bed that I have her slept in. I don't think it was even a double, probably due to the fact you wouldn't be able to fit one in such a room so small. The tv stood proud from the wall making the gap so narrow to get to the bathroom I caught myself on it in the night several times. There was no bedside table... the list goes on. You should not be allowed to sell this room. We booked it to do the Burghley horse trials as an exhibitor. Unfortunately your room severely hampered my ability to function properly over the four days due to lack of sleep from the dreadful bed, and left me feeling unwell with exhaustion. I would never stay at your hotel again and would advise other people not to pay good money, so undeserved. We stay in a lot of hotels on business and have never experienced such an uncomfortable stay. The very least you should be able to offer is a good nights sleep.
