Hilton Hotels-accommodaties in Northwest Chicago

'They did not clean the room after the first night. In room dining was very bad. They served in a plastic bag. No Hilton standard at all.'

'Upon entering the establishment, staff was very pleasant as they greeted us, the person who checked us in (Janica) was very helpful, got us all checked in and informed us of info we may need during our stay room was nice clean and beautiful, bed comfy, we ate dinner at the restaurant adjacent the front desk and it was divine! Would definitely stay here again.'

'One thing I always look for, book for and am willing to pay more for is the hot tub. The pictures when booking made it look like a very nice pool area with a nice round hot tub. Unfortunately the hot tub was a construction zone, and there was no warning at all. Very disappointing. Also, the breakfast options were much to expensive for what was offered. The room was laid out nicely, but was old and not well kept. The shower was dripping and the shower floor was slimy, so I couldn't use it. The...

'The first room that was assigned to us was terrible; small, looked like a basement although it was on 3rd floor, had only ugly white lighting! Luckily the staff listened to our complaints and changed it immediately to a normal room. The staff was kind and polite. Our room was clean. Breakfast had a rich menu. However, there was no complimentary water bottles (we were told that the hotel ran out of water). They were being sold though.'