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Beoordelingen van Campanile Washington Newcastle Upon Tyne

2 out of 5
Campanile Washington Newcastle Upon Tyne
Emerson Road, District 5, Washington, England

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 238 van 914 beoordelingen" "
Gastenscore: 8 - Goed. 344 van 914 beoordelingen" "
Gastenscore: 6 - Redelijk. 205 van 914 beoordelingen" "
Gastenscore: 4 - Matig. 78 van 914 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 49 van 914 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

7,2/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Claudia

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Het personeel was onvriendelijk. De kamer en badkamer waren smerig. De accommodatie was zeer gedateerd, je douchte in bad met een vies verkleurd gordijn. Je bleef plakken aan de tafels in het restaurant. Ga er nooit meer heen! Lieve mensen blijf hier WEG.
1 nacht verbleven in mei 2023
Reactie van C Bennett op 17 mei 2023
Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Kind RegardsClaire Bennett Deputy General Manager

8/10 – Goed

Margaret

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to find and all staff were friendly. Check-in straightforward. The room was a little dated but clean and quiet. Good amount of free parking although some deep potholes on the driveway. Good selection for breakfast and the full cooked breakfast was excellent. An enjoyable two night stay and would definitely recommend.
2 nachten verbleven in mei 2024
Reactie van Gemma T - General Manager op 18 mei 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Goed

Carole

Building quite tired in need of updating
1 nacht verbleven in mei 2024
Reactie van Gemma T - General Manager op 18 mei 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel soonSincerely,

8/10 – Goed

Paul

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good value, staff friendly and room basic but clean
1 nacht verbleven in april 2024
Reactie van Gemma T - General Manager op 7 mei 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, personeel en service
The hotel is good and convenient for what we need and the road network.. It could do with a freshen up decor wise but other than that it is OK
2 nachten verbleven in april 2024
Reactie van Gemma T - General Manager op 7 mei 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 – Goed

Marjorie

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Excellent value for an overnight stay. The staff could not have been more helpful and the breakfast was nice and freshly cooked. Room small but clean and comfortable, with a very efficient heater and a window that opened!
1 nacht verbleven in maart 2024
Reactie van Skyler op 1 apr 2024
Dear Guest, Thank you for your time in creating your review. We are pleased you had a pleasant stay with us. We hope to welcome you back through our doors in the future. Warmest Regards, Campanile washington team

10/10 – Uitstekend

Kelly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfy bed and very clean. Thank you.
1 nacht verbleven in maart 2024
Reactie van Skyler op 1 apr 2024
Dear Guest, Thank you for your time in creating your review. We are pleased you had a pleasant stay with us. We hope to welcome you back through our doors in the future. Warmest Regards, Campanile washington team

2/10 – Ontzettend slecht

Sydney

1 nacht verbleven in maart 2024
Reactie van Gemma T - General Manager op 4 apr 2024
Dear GuestPlease reach out to the hotel if you would to discuss your review, we value all feedback so we can make improvements to our guest experience

2/10 – Ontzettend slecht

George

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Hotel is probably the worst we have ever stayed in Basic is an understatement the beds were like Z beds and very uncomfortable the bathroom left a lot to be desired and the large amount of rust around the plug hole in the bath stopped us using the shower yes you get what you pay for but it was a similar price to the Premier Inn next door which was sadly full but from past experience is far superior just thank goodness it was only one night
1 nacht verbleven in maart 2024
Reactie van Skyler op 1 apr 2024
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from, and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Campanile washington

8/10 – Goed

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel and staff are very good but they could do with a better food menu at night
4 nachten verbleven in februari 2024
Reactie van Gemma T - General Manager op 19 feb 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good value-for-money hotel. Slightly jaded bedroom but this doesn’t detract from it having a really comfortable bed. Excellent breakfast.
2 nachten verbleven in februari 2024
Reactie van Gemma T - General Manager op 19 feb 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 – Uitstekend

Suzanne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The lass behind reception and the chef, were absolutely lovely, so friendly and welcoming. Can't fault the hotel.
1 nacht verbleven in februari 2024
Reactie van Gemma T - General Manager op 19 feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

diane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Gemma T - General Manager op 19 feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Kevin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay with great value
Great stay and great value. We wanted a clean and tidy room and that's what we got. Very good with great service as well.
1 nacht verbleven in februari 2024
Reactie van Gemma T - General Manager op 19 feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Rafal

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Gemma T - General Manager op 19 feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 – Ontzettend slecht

mark

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024
Reactie van Gemma T - General Manager op 19 feb 2024
Dear Guest,Thank you for taking the time to share your feedback. Sincerely,

2/10 – Ontzettend slecht

lewis

1 nacht verbleven in januari 2024
Reactie van Gemma T - General Manager op 19 feb 2024
Dear Guest,Thank you for taking the time to share your feedback. Sincerely,

6/10 – Redelijk

Fabiola

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service
1 nacht verbleven in december 2023
Reactie van Gemma T - General Manager op 27 dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 – Uitstekend

Owain

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Gemma T - General Manager op 18 dec 2023
Dear Guest,Thank you for leaving us 10 out of 10! We hope to welcome you back to our hotel very soon!Sincerely,

8/10 – Goed

John

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in december 2023
Reactie van Gemma T - General Manager op 18 dec 2023
Dear Guest,Thank you. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 – Goed

stuart

4 nachten verbleven in december 2023
Reactie van Gemma T - General Manager op 18 dec 2023
Dear Guest,Thank you. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 – Uitstekend

Russ

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really good Hotel Great breakfast Good business stay
1 nacht verbleven in november 2023
Reactie van Gemma T - General Manager op 28 nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Goed

Steve

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bon hôtel
Bon hôtel avec des employés sympathiques et efficaces. Lit confortable. Seule chose dont on devrait informer les clients, c'est que les chambres ne sont nettoyées que si on met l'affiche sur la porte.
7 nachten verbleven in november 2023
Reactie van Gemma T - General Manager op 28 nov 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 – Goed

Joanne

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nice
It was a nice place to lay ypur head, breakfast was nice too a great selection
1 nacht verbleven in november 2023
Reactie van Gemma T - General Manager op 28 nov 2023
Dear Guest,Thank you for taking the time to share your feedback. We are pleased you enjoyed your stay and We hope to welcome you back to our hotel very soon!Sincerely,

10/10 – Uitstekend

Brian

1 nacht verbleven in november 2023
Reactie van Gemma T - General Manager op 28 nov 2023
Dear Guest,Thank you for giving us 10 out of 10!. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 – Uitstekend

Janet

2 nachten verbleven in oktober 2023
Reactie van Gemma T - General Manager op 28 nov 2023
Dear Guest,Thank you for the 5 out of 5! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 – Matig

les

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Gemma T - General Manager op 2 nov 2023
Dear GuestThank you for your reviewWe do hope to see you again in the futureSincerely,

10/10 – Uitstekend

Mick

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stop
Staff were friendly and helpful, room clean, shower was powerful and relaxing, food was good overall highly recommend
1 nacht verbleven in oktober 2023
Reactie van Gemma T - General Manager op 24 okt 2023
Dear Guest,Thank you for taking the time to share your great review! We hope to welcome you back to our hotel very soon!Sincerely,

8/10 – Goed

Sharron

Reisde met familie
Positief: Netheid, personeel en service
Looks are deceiving, when we walked in i thought OMG what have i booked corridor looked a bit taty, the rooms are basic, but it was only a couple of nights as a base camp. I actually slept through 6 hrs solid, bed was comfy, shower temp brilliant. I will definitely book here again. The evening food menu is limited choice.
2 nachten verbleven in oktober 2023
Reactie van C BENNETT op 8 okt 2023
Dear Guest, Thank you for your 4 out of 5 review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely C. Bennett

10/10 – Uitstekend

Melinda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Claire Bennett op 8 okt 2023
Dear Guest, Thank you for your 10 out of 10 review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely C. Bennett

8/10 – Goed

Yu Keung

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van C BENNETT op 2 okt 2023
Dear Guest, Thank you for your 8 out of 10 review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely C. Bennett

8/10 – Goed

Julie

Reisde met een groep
1 nacht verbleven in september 2023
Reactie van Gemma T - General Manager op 27 sep 2023
Dear Guest,Thank you for taking the time to share your score. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 – Uitstekend

Luke

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Gemma T - General Manager op 27 sep 2023
Dear Guest,Thank you for taking the time to leave a 10 out of 10. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 – Redelijk

Rabi

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The bed was not comfortable at all. I got a back pain Two small bed was attached to make it large as well as mattress and the joining was terrible. I can feel the joining wooden edge in the middle of the bed.
2 nachten verbleven in september 2023
Reactie van Claire Bennett op 20 sep 2023
Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Kind RegardsClaire Bennett Deputy General Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, comfort kamer
Overall Adequate for needs
Overall was adequate. Beds comfortable, generally clean although one room had a damp/musty smell. We were after 2 rooms at reasonable price and thats what we got
2 nachten verbleven in september 2023
Reactie van Gemma T - General Manager op 19 sep 2023
Dear Guest,Thank you for the leaving a review of our hotel! We hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Margaret

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Two night stay for GNR. Staff were fantastic, friendly, helpful with a quick and helpful response to queries. Would definitely stay again and recommend to others. Thank you
2 nachten verbleven in september 2023
Reactie van Gemma T - General Manager op 13 sep 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Goed

stuart

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Gemma T - General Manager op 13 sep 2023
Dear Guest,Thank you for your 8 out of 10 review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was difficult for my wife as there was not walk in shower and she has mobility problems
2 nachten verbleven in september 2023
Reactie van Gemma T - General Manager op 13 sep 2023
Dear Guest,Thank you for taking the time to share your feedback. We will ensure your comments are passed on and hope to see you again in the near futureSincerely,

10/10 – Uitstekend

Kevin

1 nacht verbleven in september 2023
Reactie van Kirsty op 5 sep 2023
Dear Guest, thank you for taking the time to leave a review, we are pleased to hear the team interactions where positive & we will pass them on to our team who strive for customer satisfaction & feedback we aim to improve things that are within our control. We hope to see you again. Kind Regards

8/10 – Goed

Stuart

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Kirsty op 1 sep 2023
Dear Guest, thank you for taking the time to leave a review, we are pleased to hear the team interactions where positive & we will pass them on to our team who strive for customer satisfaction & feedback we aim to improve things that are within our control. We hope to see you again. Kirsty

8/10 – Goed

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff were brilliant only issue was dog corner too small for more than one customer with a pet and a bullying customer in that space but staff were brilliant resolving the problem
3 nachten verbleven in augustus 2023
Reactie van Gemma T - General Manager op 29 aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cheap and cheerful but as expected
You get exactly what you pay for. Low cat so rooms are basic but shower was decent and room was clean. Hardly any noise too.
3 nachten verbleven in augustus 2023
Reactie van Gemma T - General Manager op 29 aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gemma T - General Manager

8/10 – Goed

simon

1 nacht verbleven in augustus 2023
Reactie van Claire Bennett op 17 aug 2023
Dear Guest thank you for taking the time to leave a 8/10 score of our hotel. I hope the team interactions were positive as we strive for customer satisfaction. We hope to see you again soon. Kind Regards Claire Bennett Deputy General Manager

10/10 – Uitstekend

Alan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great stay
17 nachten verbleven in juli 2023
Reactie van Claire Bennett op 17 aug 2023
Dear Guest thank you for taking the time to leave a 5/5 score of our hotel. I hope the team interactions were positive as we strive for customer satisfaction. We hope to see you again soon. Kind Regards Claire Bennett Deputy General Manager

8/10 – Goed

James

1 nacht verbleven in augustus 2023
Reactie van C BENNETT op 30 aug 2023
Dear Guest,Thank you for leaving a 4/5 review of our hotel! We hope that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

STEVEN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff and hreat food
2 nachten verbleven in juli 2023
Reactie van Claire Bennett op 7 aug 2023
Dear Guest thank you for taking the time to leave a 5/5 score of our hotel. I hope the team interactions were positive as we strive for customer satisfaction. We hope to see you again soon. Kind Regards Claire Bennett Deputy General Manager

10/10 – Uitstekend

stuart

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van C Bennett op 5 aug 2023
Dear Guest thank you for taking the time to leave a 10/10 score of our hotel. I hope the team interactions were positive as we strive for customer satisfaction. We hope to see you again soon.Kind Regards Claire Bennett Deputy General Manager

10/10 – Uitstekend

Russell

2 nachten verbleven in juli 2023
Reactie van C Bennett op 5 aug 2023
Dear Guest thank you for taking the time to leave a 10/10 score of our hotel. I hope the team interactions were positive as we strive for customer satisfaction. We hope to see you again soon.Kind Regards Claire Bennett Deputy General Manager

8/10 – Goed

Ian, Milton Keynes

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Campanile is conveniently located off the A1(M) - there's a little traffic noise as the double glazing is fairly thin. The room was clean, with a comfortable bed and pillows, and a bath and shower. Everything worked fine - the TV has the Freeview channels, including radio, which is good. There's plenty of parking, shared with a Tesla recharging station. It's possible to walk to a pub (Toby carvery) or, with a bit of ingenuity, to the Southbound Washington service area (you need to go up to a signed footpath, then immediately left through a gate on a muddy footpath which has Greggs, Costa, Burger King and WH Smith for essentials. Useful if travelling from the South to Scotland as a half way break.
1 nacht verbleven in juli 2023
Reactie van C Bennett op 30 jul 2023
Dear Guest thank you for taking the time to leave a 4/5 score & review of our hotel. I hope the team interactions were positive as we strive for customer satisfaction. We hope to see you again soon.Kind Regards Claire Bennett Deputy General Manager

6/10 – Redelijk

Jonathan, Kirkmuirhill

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Very noisy. Rooms dated Staff rude at check in.
1 nacht verbleven in juli 2023
Reactie van C BENNETT op 29 jul 2023
Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Kind Regards Claire Bennett Deputy General Manager