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Beoordelingen van WoodSpring Suites Naples

2.5 out of 5
WoodSpring Suites Naples
3786 Whitelake Boulevard, Naples, FL

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 233 van 729 beoordelingen" "
Gastenscore: 8 - Goed. 172 van 729 beoordelingen" "
Gastenscore: 6 - Redelijk. 104 van 729 beoordelingen" "
Gastenscore: 4 - Matig. 85 van 729 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 135 van 729 beoordelingen" "

7,4/10

Netheid

7,6/10

Personeel en service

6,0/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Rene

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ok place
1 nacht verbleven in januari 2024
Reactie van Manager op 24 mei 2024
Thank you.

2/10 – Ontzettend slecht

Catheryn

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room had a bad smell, check in was horrible. I had to wait 20 minutes for someone to come to the front. Horrible service
1 nacht verbleven in mei 2024
Reactie van Manager op 24 mei 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 – Uitstekend

Jose-Luis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Manager op 24 mei 2024
Thank you.

10/10 – Uitstekend

BERNARDO, Deltona

2 nachten verbleven in mei 2024
Reactie van Manager op 17 mei 2024
Thank you.

10/10 – Uitstekend

Jeanne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All the staff was absolutely wonderful!!! We will definitely stay there again.
11 nachten verbleven in maart 2024
Reactie van Manager op 17 mei 2024
Thank you for staying with us.

10/10 – Uitstekend

Carmen

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Very nice area and quiet
14 nachten verbleven in april 2024
Reactie van Manager op 17 mei 2024
Thank you.

8/10 – Goed

john

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
ok
1 nacht verbleven in mei 2024
Reactie van Manager op 17 mei 2024
Thank you.

6/10 – Redelijk

Jimmy

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Room was clean
1 nacht verbleven in mei 2024
Reactie van Manager op 17 mei 2024
Thank you.

10/10 – Uitstekend

Vladimir

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Manager op 10 mei 2024
Thank you.

4/10 – Matig

Karen

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
This is a 1 star hotel. Staff were friendly. The hotel had a bad odor, shady clients and no coffee as advertised was available the days I stayed. I didn't feel safe. I saw shady people hanging outside by the back doors and in parking lot. I felt flees jumping on me in the bed. The furniture had scratches, tears and puncture marks, the microwave didn't work, I had to go down to the front desk to ask for batteries for the tv remote and an iron , they couldn't supply me with an ironing board. No hair dryer, no soaps, no anything really. The only positive was one very nice lady working in the front desk.
4 nachten verbleven in april 2024
Reactie van Manager op 10 mei 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 – Ontzettend slecht

Marco

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We walked into our room to find the room infested with roaches....walked right out and found another hotel. The gentlemen at the front desk said he would refund our money and now they refuse to give us a refund. Expedia will not take responsibility either and refund our money. Expedia service is to provide hotels that are clean and satanized to have a comfortable stay. That was not the case here and neither want to be held accountable. Last time I use either service.
1 nacht verbleven in april 2024
Reactie van Manager op 3 mei 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 – Uitstekend

Gerardo

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Everything good
1 nacht verbleven in april 2024
Reactie van Manager op 3 mei 2024
Thank you.

4/10 – Matig

Daniel, Naples

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
very strange odor in room, roll-in shower available but no ADA door entrance
10 nachten verbleven in april 2024
Reactie van Manager op 3 mei 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 – Redelijk

Jim

1 nacht verbleven in april 2024
Reactie van Manager op 3 mei 2024
Thank you.

8/10 – Goed

Loubinx

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van Manager op 25 apr 2024
Thank you.

10/10 – Uitstekend

Juan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and quiet
1 nacht verbleven in april 2024
Reactie van Manager op 25 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

Jimmy

1 nacht verbleven in april 2024
Reactie van Manager op 10 mei 2024
Thank you.

6/10 – Redelijk

Elmer

Negatief: Voorzieningen
Nothing special, if anything he was missing a few basic things. No shampoo in the shower, no tissue box next to the beds and no closet; had an open space to hang your clothes from. Weird. Had to ask to be moved to a different room due to a strong smell of chemicals (cleaning stuff probably) and the AC was very loud. All in all a very basic experience.
1 nacht verbleven in maart 2024
Reactie van Manager op 15 apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 – Uitstekend

Mildred

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, friendly staff, and reasonable price
1 nacht verbleven in april 2024
Reactie van Manager op 12 apr 2024
Thank you for staying with us.

8/10 – Goed

Sandra

Positief: Staat van de accommodatie en faciliteiten
The property is extremely clean; it exceeds my expectations. The laundry room is clean and has up to date washers and dryer and it’s not expensive to wash. The Front Desk clerk was very nice. I should have stayed here sooner.
1 nacht verbleven in april 2024
Reactie van Manager op 12 apr 2024
Thank you for staying with us.

8/10 – Goed

Paul

Positief: Netheid, personeel en service
price and availability good.
1 nacht verbleven in maart 2024
Reactie van Manager op 8 apr 2024
Thank You

10/10 – Uitstekend

Aleksandr

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel with mini kitchen. Very clean and smells good. Very affordable in this area.
1 nacht verbleven in april 2024
Reactie van Manager op 8 apr 2024
Thank you for staying with us.

2/10 – Ontzettend slecht

Zachary

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room covered in roaches! Front desk staff were nonchalant about it and never apologized! Avoid this place at all costs! You are better off sleeping in your car !!!!
3 nachten verbleven in maart 2024
Reactie van Manager op 1 apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Price
4 nachten verbleven in maart 2024
Reactie van Manager op 1 apr 2024
Thank you.

6/10 – Redelijk

Jean-Bernard

Zakenreiziger
It’s a long staying place! And the staffs are not friendly.
1 nacht verbleven in maart 2024
Reactie van Manager op 1 apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 – Goed

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Manager op 1 apr 2024
Thank you.

4/10 – Matig

Donald

10 nachten verbleven in maart 2024
Reactie van Manager op 8 apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

10/10 – Uitstekend

Ken

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super clean place throughout! Very conveniently located
1 nacht verbleven in maart 2024
Reactie van Manager op 14 mrt 2024
Thank you for staying with us.

2/10 – Ontzettend slecht

Carlos

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nasty burn marks smelly cockroaches
1 nacht verbleven in maart 2024
Reactie van Manager op 11 mrt 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 – Redelijk

GARY

Zakenreiziger
Convenient location, friendly staff and clean property.
7 nachten verbleven in maart 2024
Reactie van Manager op 11 mrt 2024
Thank you.

4/10 – Matig

Nicole

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
It had roaches in the bathroom and smelled like cigarettes
1 nacht verbleven in maart 2024
Reactie van Manager op 8 mrt 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 – Ontzettend slecht

Debbie

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Run down
2 nachten verbleven in februari 2024
Reactie van Manager op 4 mrt 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 – Ontzettend slecht

Roberto

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Roaches in the room n they charge to get new towels n shampoo
2 nachten verbleven in februari 2024
Reactie van Manager op 1 mrt 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 – Uitstekend

Lisa A.

1 nacht verbleven in februari 2024
Reactie van Manager op 25 mrt 2024
Thank you.

2/10 – Ontzettend slecht

Maria

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Manager op 1 mrt 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

8/10 – Goed

david

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super convenient for our stay at a sports event .... The staff was courteous and beds were very comfortable. Nice to have a full size frig, stove and microwave though we only stayed one day . Down size was no coffee available only tea and the snack machine wasn't working. No ice maker on property which was fine because there was a gas station close by
1 nacht verbleven in februari 2024
Reactie van Manager op 26 feb 2024
Thank you. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 – Goed

Tom

Positief: Netheid, personeel en service
4 nachten verbleven in februari 2024
Reactie van Manager op 26 feb 2024
Thank you.

2/10 – Ontzettend slecht

Edward

Reisde met een groep
Horrible!!!!
1 nacht verbleven in februari 2024
Reactie van Manager op 23 feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 – Goed

BERNARD, TWINSBURG

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Good location
1 nacht verbleven in februari 2024
Reactie van Manager op 23 feb 2024
Thank you.

6/10 – Redelijk

Giovanni

Zakenreiziger, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Average hotel for an average price
1 nacht verbleven in februari 2024
Reactie van Manager op 23 feb 2024
Thank you.

8/10 – Goed

randy

Reisde met familie en kleine kinderen
Positief: Netheid
Tenia cucaracharas
Reactie van Manager op 23 feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 – Uitstekend

Joel

2 nachten verbleven in februari 2024
Reactie van Manager op 23 feb 2024
Thank you.

2/10 – Ontzettend slecht

Johanna

1 nacht verbleven in februari 2024
Reactie van Manager op 25 mrt 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

8/10 – Goed

Glenda

Zakenreiziger, Reisde met familie
Positief: Netheid
The cleaning service was good. The bed wasn't too comfortable. There was also cockaroaches. Live ones and dead ones.
1 nacht verbleven in februari 2024
Reactie van Manager op 19 feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 – Ontzettend slecht

Anita

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No thank you
Never again. They didn’t have the room we booked - had to use the pullout couch which came with dirty blankets and sheets. Everything smelled like smoke. Two live roaches in the bathroom. Unprofessional at desk.
1 nacht verbleven in februari 2024
Reactie van Manager op 19 feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 – Redelijk

ALEXANDER

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
No good for the price!
1 nacht verbleven in februari 2024
Reactie van Manager op 19 feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 – Matig

Rhonette, Lehigh Acres

Zakenreiziger, Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Better upkeep on the room floors needs to be better; you can definitely tell the hotel allows pets. I travel often for work so this was my 2nd time booking at this location. The first time staying I was put on the 3rd floor & it had a strong pet odor soon as you stepped off the elevator. My allergies were acting up the whole stay. I figured my 2nd stay this go round might have been different if I asked to be on any floor other that the 3rd & it was the same experience except this time I noticed a small roach in the bathroom so I only brought up what I needed in a plastic bag. Bedding sheets is very thin & stained with something yellow so I actually just slept on top of them & went out & purchased my own thick blanket. I’m disappointed in the quality of the hotel’s upkeep because the location is in the perfect area near restaurant & shopping centers like grocery stores etc. Night time it feels unsafe & suspect outside & I noticed a lot of the guest that stayed there were workers that does some sort of construction or landscaping. Few very sketchy looking people that you could clearly tell were on some sort of drugs. Recommend any guest that stay to make it a short stay of 1 night if unable to really afford something better & to park near front of office if feeling unsafe. I would definitely book to stay at WoodSpring again I would just check out another location.
1 nacht verbleven in februari 2024
Reactie van Manager op 19 feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 – Matig

Shawn, Oviedo

1 nacht verbleven in februari 2024
Reactie van Manager op 16 feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 – Uitstekend

JOHN

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Impromptu business trip
Had an in scheduled business trip to the area and need a place to stay for the night. All went very well! Room was clean, bed was comfortable and there was plenty of hot water. All you could ask for!
1 nacht verbleven in februari 2024
Reactie van Manager op 13 feb 2024
Thank you.

2/10 – Ontzettend slecht

Thomas

Cockroach’s in room when we returned from dinner left hotel immediately
1 nacht verbleven in februari 2024
Reactie van Manager op 13 feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.