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Beoordelingen van Sonesta Simply Suites Nanuet

2.5 out of 5
Sonesta Simply Suites Nanuet
20 Overlook Blvd, Nanuet, NY

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 480 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 312 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 45 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 63 van 1003 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Mieke en peter, Haarlem

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bedden prima, badkamer goed, vriendelijke mensen
Heel prettig, veel ruimte in de kamer. Keukentje was heel handig. Dichtbij een supermarkt waar heerlijke dingen te krijgen zijn. Rustig op je kamer ontbijten.
Reactie van Dave op 7 jun 2014
Hallo Mieke en peter, Hallo Bedankt voor het verblijf bij ons en het verzenden van uw beoordeling. We zijn blij te horen dat u de grootte van de kamers mooi en de kamer keuken convienent gevonden! Wij hopen u weer te zien in de toekomst! Dave M. Guest Services

10/10 – Uitstekend

Pascale, Highland

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Booked it for my parents. They were comfortable and enjoyed the stay said it was difficult getting a hold of the staff, but they enjoyed the stay.
4 nachten verbleven in mei 2024

8/10 – Goed

Theodore

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Just a good reliable accomodation. No surprised
1 nacht verbleven in mei 2024
Reactie van CD op 24 mei 2024
Thank you for taking the survey and for staying with us. We hope to see you again soon.

8/10 – Goed

alexandre

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parfait
1 nacht verbleven in mei 2024
Reactie van CD op 22 mei 2024
Thank you for taking the survey and thanks for staying with us. We hope to see you again soon!

10/10 – Uitstekend

Sandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay
1 nacht verbleven in mei 2024
Reactie van CD op 21 mei 2024
Thank you for taking the survey for staying with us. We hope to see you again soon!

8/10 – Goed

Tracy, White Plains

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is a little dated the amenities are good overall it was a good stay.
2 nachten verbleven in mei 2024
Reactie van Rick op 20 mei 2024
Thank you for the survey! Your feedback is important to us.

8/10 – Goed

Brunilda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the room but they didnt change the sheet or Towel and garbage need to be changed
4 nachten verbleven in mei 2024
Reactie van CD op 15 mei 2024
Thank you for your review, please accept our apologies for this recent stay. Our housekeeping is once a week due to being an extended stay hotel. I do apologize if that was not mentioned to you during the check in process. We will definitely share this with our team. Thank you for staying with us and we hope to see you again soon.

8/10 – Goed

Terrance

Positief: Netheid, personeel en service en voorzieningen
Bathroom exhaust not working properly.turned on but didn’t move any air. The American flag displayed at the front of the property is beginning to become tattered.
3 nachten verbleven in mei 2024
Reactie van CD op 13 mei 2024
Thanks for your review. Please accept our sincerest apology for the issues you experienced during your stay. Your feedback has been shared with our team in order for us to fix the problems right away. We hope you will consider staying with us again.

10/10 – Uitstekend

Coqui

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean
1 nacht verbleven in februari 2024
Reactie van CD op 8 mei 2024
We're glad that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

10/10 – Uitstekend

carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
nice place
1 nacht verbleven in mei 2024
Reactie van CD op 7 mei 2024
Thank you for taking the time to leave us a nice review. We're happy to know that you had a positive experience with us. We hope to see you soon.

10/10 – Uitstekend

RICHARD ARJUN

Positief: Netheid, staat van de accommodatie en faciliteiten
Excellent place.
28 nachten verbleven in april 2024
Reactie van CD op 7 mei 2024
Thank you for taking the survey and for giving us a great review. Thank you for your business and we hope to see you again soon.

10/10 – Uitstekend

Ixsa, Sicklerville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van CD op 7 mei 2024
Thank you for taking the survey and for staying with us. We hope to see you again soon.

10/10 – Uitstekend

Sandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in mei 2024
Reactie van CD op 7 mei 2024
Thank you for taking the survey and for giving us a great review.

8/10 – Goed

Sheri

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was courteous and knowledgeable.
1 nacht verbleven in mei 2024
Reactie van CD op 6 mei 2024
Thank you for your kind words. We're glad to hear you had a positive experience with us and value the time you took to provide feedback.

4/10 – Matig

Thomas

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
J
1 nacht verbleven in april 2024
Reactie van Rick op 2 mei 2024
Thank You!

2/10 – Ontzettend slecht

heather

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Let's start with the funny smell in the room when we arrived, and then the detail of waking up with ants crawling in the bed. The funny smell turned out to be a very toxic chemical that was sprayed (hotshot) liberally in the room before arrival to control the ant problem. Even so, the ants persisted crawling all over our luggage. Most disturbing was a truckload of men in the parking lot who were there when we arrived at 8 pm, and who were still there when we checked out prematurely at 10 am. By then they were extremely inebriated, dancing shirtless and blasting explicit music. We also witnessed them peeing in the parking lot. The worst of it was when we asked about this at the front desk. The gentleman working there was extremely dismissive when we (as two women) expressed that we felt unsafe. His main response was to simply ask if the men had directly approached us. Our feeling was that it could turn into a dangerous situation. Do we, or other travelers, have to be physically hurt before action is taken by the hotel? We asked if he felt that this was acceptable behavior and were again dismissed. I strongly recommend that you think twice about staying here.
2 nachten verbleven in april 2024
Reactie van CD op 2 mei 2024
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our team. Rest assured, your comments are taken to heart, and we will look into each issue that you have noted in attempt to correct and improve our hotel.

10/10 – Uitstekend

Balaji

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent place
1 nacht verbleven in maart 2024
Reactie van CD op 2 mei 2024
Thank you for your kind words. We're glad to hear that you had a positive experience with us and value the time you took to provide feedback. We hope to see you again soon.

10/10 – Uitstekend

Lynda B

4 nachten verbleven in april 2024
Reactie van Rick op 20 mei 2024
Thanks for the survey!

10/10 – Uitstekend

Ann, Seabrook

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable sleeping arrangements!!!
1 nacht verbleven in april 2024
Reactie van CD op 1 mei 2024
Thanks for your great review. We are happy to know that you had a positive experience with us.

8/10 – Goed

Hector, Lake ronkonkoma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van CD op 1 mei 2024
Thanks for taking the survey. We hope to see you again soon.

4/10 – Matig

Peter

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van CD op 26 apr 2024
Thank you for taking the survey and we sincerely apologize for the inconvenience you have experienced.

10/10 – Uitstekend

Debra L

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van CD op 21 apr 2024
Thank you for taking the survey. We're glad to know that you had a positive stay with us. We hope to see you again soon.

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel
2 nachten verbleven in april 2024
Reactie van CD op 19 apr 2024
Thank you for taking the time to leave us a great review. We're glad to know that you had a positive experience with us. Your feedback is appreciated, and we definitely will share this with the team. We hope to see you again soon!

8/10 – Goed

Jessica, Spring Valley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean & Comfy
2 nachten verbleven in april 2024
Reactie van CD op 17 apr 2024
Thanks for your review. Cleanliness is an important standard of service at Sonesta. We're glad to hear that cleanliness and being comfortable were your particular highlights. We hope to see you again soon.

4/10 – Matig

Jacob

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
My room had not been cleaned since the last occupant checked out so I had to be given another room.
1 nacht verbleven in april 2024
Reactie van CD op 17 apr 2024
We sincerely apologize for the issue you experienced during your stay. Your concerns will be shared with our team. Rest assured, your comments are taken to heart and we will do everything to improve. Thank you for sharing with us and we hope to see you soon.

10/10 – Uitstekend

joann

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van CD op 12 apr 2024
Thank you for taking the survey. We are glad to know that you had a positive with us. We hope to see you again soon!

2/10 – Ontzettend slecht

Keythel

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Me demoré una hora en que me hagan el check in
1 nacht verbleven in april 2024
Reactie van CD op 11 apr 2024
We sincerely apologize for the issue you experienced at check in. Your concerns will be share with our team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon.

10/10 – Uitstekend

RICHARD ARJUN

4 nachten verbleven in april 2024
Reactie van CD op 1 mei 2024
Thanks for taking the survey. We're glad to hear you had a positive experience and value the time to take the survey.

2/10 – Ontzettend slecht

sandra

Reisde met partner
Negatief: Personeel en service, voorzieningen
On the following day I asked if they were going to clean the room. I was told by the staff and the regular worker that they clean the rooms once a week. The manager then told me that he had told me at check in. I told him that wasn’t correct. His staff then threw the policy at me. I told her I didn’t need it. They threatened to call the police on us. They told us to leave the property. We were onour way to an event. I called Expedia because I didn’t feel comfortable staying there not to mention concern about my belongings. I asked for clean towels I was told to bring the dirty ones down to the front desk then we can get fresh ones. I literately had to leave the hotel because of the stress not to mention uncomfortable
2 nachten verbleven in maart 2024
Reactie van CD op 9 apr 2024
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our team. Thank you for sharing with us.

8/10 – Goed

Joel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van CD op 9 apr 2024
Thanks for taking the survey. We hope to see you again soon.

4/10 – Matig

Dina-Michele

1 nacht verbleven in april 2024
Reactie van CD op 1 mei 2024
Thanks for taking the survey.

6/10 – Redelijk

Michael

Negatief: Netheid
Room had a bad musty odor, I had to go out and get air freshener to mask the smell. No dish soap, no dishwashing soap, rusting radiator with old pistachio shells inside the vent. One remote for two tvs, chipped/peeling furniture. Broken recliner. There is no attention to detail. No staff around. Had to wait 10 min at front desk for assistance…
1 nacht verbleven in april 2024
Reactie van CD op 9 apr 2024
Please accept our sincerest apology for not meeting your expectations during your stay. Your feedback has been shared with our team to prevent this from happening in the future. We appreciate your business and hope to see you again.

8/10 – Goed

Robert

Positief: Personeel en service, staat van de accommodatie en faciliteiten
It was decent.
2 nachten verbleven in maart 2024
Reactie van CD op 9 apr 2024
Thanks for taking the survey and for staying with us. We hope to see you again soon.

10/10 – Uitstekend

RICHARD ARJUN

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service.
11 nachten verbleven in maart 2024
Reactie van Rick op 5 apr 2024
Thank you for taking the survey! we hope to see you again.

10/10 – Uitstekend

RICHARD ARJUN

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service.
4 nachten verbleven in maart 2024
Reactie van Rick op 8 apr 2024
Thank you for taking the survey!

8/10 – Goed

Frans

1 nacht verbleven in maart 2024
Reactie van Rick op 25 apr 2024
Thank you for taking the survey!

2/10 – Ontzettend slecht

OTF

Reisde met partner
Negatief: Netheid
Front desk guy was very mean
1 nacht verbleven in maart 2024
Reactie van Rick op 2 apr 2024
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your feedback is taken seriously and we are taking steps to make the guest experience even better. Respectfully, LQ Customer Care

6/10 – Redelijk

Gary

Negatief: Netheid, staat van de accommodatie en faciliteiten
Cleanliness was questionable. Had to have my room changed as bathroom towel rack had been broken prior to my checkin with towels on the floor and the replacement room had a bed not properly made and a pillow case with what looked like a blood stain. Would not stay there again as now I wouldn’t trust its upkeep.
1 nacht verbleven in maart 2024
Reactie van Rick op 2 apr 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.

6/10 – Redelijk

Carlos

1 nacht verbleven in maart 2024
Reactie van Rick op 2 apr 2024
Thank you for taking the survey!

10/10 – Uitstekend

samuel

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Y
1 nacht verbleven in maart 2024
Reactie van Rick op 28 mrt 2024
Thank you for taking the survey!

10/10 – Uitstekend

Mary

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean
2 nachten verbleven in maart 2024
Reactie van CD op 25 mrt 2024
We are very happy that you were satisfied with your stay with us, and that cleanliness was a particular highlight. This will definitely be shared with our team. Thanks again and we hope to see you again soon.

8/10 – Goed

Tracey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Better than I expected, but not that modern. No usb ports.
2 nachten verbleven in december 2023
Reactie van CD op 21 mrt 2024
Thank you for giving us a nice review and for staying with us. We hope to see you again soon.

10/10 – Uitstekend

RICHARD ARJUN

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent.
4 nachten verbleven in maart 2024
Reactie van CD op 21 mrt 2024
We are glad to hear you had a positive experience and value the time you took to provide feedback. We hope to see you again soon!

10/10 – Uitstekend

RICHARD ARJUN

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent place to stay.
27 nachten verbleven in februari 2024
Reactie van cd op 18 mrt 2024
We are thrilled that you were satisfied with our services. Your feedback is very much appreciated and we hope to be of help again soon.

10/10 – Uitstekend

Ritchy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is my second time over here I like it. It so quiet, the room is clean , no smoking inside the room. I love it .
2 nachten verbleven in maart 2024
Reactie van cd op 18 mrt 2024
Thank you for taking the time to leave us a wonderful review. We're glad to know that you had a positive experience with us. We hope to see you again soon!

8/10 – Goed

Patrick, Kingston

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable place to stay and everything met me expectations
2 nachten verbleven in februari 2024
Reactie van cd op 18 mrt 2024
We are so happy to hear that you enjoyed your stay with us and that being comfortable was the highlight of your stay.

8/10 – Goed

Ronald

Reisde met huisdieren
Positief: Netheid, personeel en service
Basically clean but worn. Smell was antiseptic in nature. Amenities were good but nit excellent. Again, ok but a bit worn and threadbare.
1 nacht verbleven in maart 2024
Reactie van CD op 15 mrt 2024
Thank you for taking the time to leave us a review. Your feedback is valuable and we're always striving to improve. We hope to see you again!

6/10 – Redelijk

Beth

1 nacht verbleven in maart 2024
Reactie van Rick op 2 apr 2024
Thank you for taking the survey!

10/10 – Uitstekend

ILHO

1 nacht verbleven in maart 2024
Reactie van Rick op 2 apr 2024
Thank you for taking the survey!

10/10 – Uitstekend

Shemekua

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff, both at check-in and check out, was so friendly and overall i enjoyed my stay. I would definitely return or recommend to others
1 nacht verbleven in maart 2024
Reactie van CD op 7 mrt 2024
Thank you for your kind words. We're glad to hear you had a positive experience and that you have enjoyed your stay. I will definitely share this with our team. We hope to see you again soon!