Hi, We're sorry to hear that you, weren't completely satisfied with your stay at our hotel. Especially, because some of your mentioned points are very important to us like a good price-performance ratio. Of course there are times, when the city is full and also our prices are higher than usual, but in relation to other hotels still very good. Great to hear you liked our bar area. Maybe you'll come back soon. Feel free to check-out our special offers on the website directly.

Hey Hossein, thanks for taking the time to review your stay with us. It is very important for us that our guests feel comfortable with us, which is why we also attach great importance to cleanliness in all our hotels. To support our environment, we do offer our guests to opt-in for our Green Option – less frequent cleaning in exchange for a little perk. It seems that this option might have been chosen by you during the check-in through the tablet. Next time you stay at one of our Ruby hotels, just ask a host for assistance if you're not happy with the cleaning of your room. They will be glad to find a solution for you. We hope you'll stay with us soon again. Your Ruby Lilly Team

Hey Davide, vielen Dank für deine Bewertung. Schade, dass dir dein Aufenthalt bei uns scheinbar nicht so gut gefallen hat. Wir versuchen ständig unsere Servicequalität zu verbessern. Deshalb würden wir uns über eine kurze Erklärung freuen, was genau dich bei uns gestört hat. Detaillierte Beschreibungen darüber was vielleicht schief gelaufen ist geben uns die Möglichkeit, dies in der Zukunft besser zu machen. Vielleicht kommst du uns ja trotzdem noch einmal besuchen und gibst uns eine zweite Chance. Wir würden uns sehr darüber freuen. Dein Ruby Lilly Team

Hey Amandus, thanks for your lovely review. We’re glad to hear that you're a fan of our Lean Luxury philosophy. Our unique concept is all about shaking up the traditional hotel model and streamlining things so we can offer luxurious rooms at an affordable price. We hope to have you stay with us soon again. Your Ruby Lilly Team

Hey Tenna, thanks for taking the time to review your stay with us. We're very sorry to hear that your room wasn't as clean as it should have been. We really appreciate you taking the time to let us know, as cleanliness is a priority in all of our hotels. We're not sure what went wrong this time, but rest assured, we're looking into it and we hope you'll give us another chance some time. Your Ruby Lilly Team

Hey Ioannis, thanks for taking the time to review your stay with us. As part of our Lean Luxury philosophy, we do some things differently from other hotels. For instance the layout of our rooms and the way that they're furnished. All of our rooms are carefully designed to make the best use of the space, and we put a lot of emphasis on the quality of the materials we use. The frosted-glass loo and all-glass shower aren't everyone's cup of tea, but they save space and help keep our rooms light and bright. We know our rooms are a little unconventional, which is why we put plenty of photos on our own and our partners' websites. If you’re looking for a bit more space on your next visit, we recommend booking one of our WOW rooms. These rooms offer additional space and most feature a cozy armchair for you to relax in. We hope to have you stay with us soon again. Your Ruby Lilly Team