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Beoordelingen van Best Western Monticello Gateway Inn

2.5 out of 5
Best Western Monticello Gateway Inn
805 Iron Horse Place, Monticello, IL

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 135 van 314 beoordelingen" "
Gastenscore: 8 - Goed. 89 van 314 beoordelingen" "
Gastenscore: 6 - Redelijk. 44 van 314 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 314 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 314 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Ava

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Paula

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and clean property, very quiet. Toilet had a slight leak but front desk says they need would address it. Breakfast was ok, some lactose free milk was available. Felt sorry for whomever had to clean breakfast area as a family was there making quite a mess. Will definitely stay here again.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Rebecca

Positief: Personeel en service
1 nacht verbleven in april 2024

8/10 – Goed

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bed was not a true queen size bed as advertised. Good all around place to stay. Clean
1 nacht verbleven in april 2024

10/10 – Uitstekend

Evan

1 nacht verbleven in april 2024

6/10 – Redelijk

Michelle

Reisde met familie
The property is old. Smelled funny when we walked in the room. Nice beds, clean. Breakfast was just ok. We paid around $200 for the night we were there and definitely overpriced.
1 nacht verbleven in april 2024

8/10 – Goed

Debora

Room was a little tired but the bed was comfortable. Breakfast was very sparce bu I did love the ham and cheese potatoes.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Tammie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room, clean & fresh. Breakfast was very limited even at 8 am. Only white bread & prepackaged coffee cake for breads. Hash browns & egg casserole were drowning in cheese. I couldn’t find any sweetener for my cereal in the breakfast area or coffee bar. A pitcher of water would be nice. OJ & apple juice were available, as well as Activia yogurt & prepackaged boiled eggs.
1 nacht verbleven in februari 2024

8/10 – Goed

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

6/10 – Redelijk

Mary

Reisde met familie
The hotel was decorated beautifully for the holidays. They have a spacious pool area, but was disappointing that it was not heated during our November visit. My Grandkids swam, but it was sure cold!! Overall the room was good and a quiet stay.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Pam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

6/10 – Redelijk

Stephen

Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The tv in the room didn't work and the doorknob for the closet was about to fall off. The location was convenient and the staff I dealt with was friendly and attentive. I like the breakfast and thought the bacon was delicious.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Ryan

1 nacht verbleven in november 2023

10/10 – Uitstekend

Lockett

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and comfortable room!
1 nacht verbleven in november 2023

6/10 – Redelijk

Natalie

1 nacht verbleven in november 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great accommodations
Very satisfied with this hotel, clean, friendly staff, plenty of room and comfortable beds.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Enrique

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The view is awesone
1 nacht verbleven in november 2023

10/10 – Uitstekend

RICHARD

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

Gennadiy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing
1 nacht verbleven in november 2023

10/10 – Uitstekend

Silvie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect spot for a weekend stay in central IL
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel. Nice pool.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Cody

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great spot

10/10 – Uitstekend

JAMES

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay
Stayed here to go into Monticello to visit Prairie Fire Glass (beauty shop). Pretty quiet with restaurant right next door (walkable). Breakfast has a cool conveyor pancake maker machine that you "wave" at to get it started. Only complaint is that breakfast ended at 9. COME ON...10 am is becoming the norm everywhere else. People were coming down after 9 and were not too happy.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Joe

1 nacht verbleven in september 2023

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, comfort kamer
Cleanliness was fine and staff was welcoming. Breakfast was pretty lacking other than coffee.
1 nacht verbleven in september 2023

8/10 – Goed

Julie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Justin

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great for monticello railway museum fans.
1 nacht verbleven in september 2023

6/10 – Redelijk

John

2 nachten verbleven in september 2023

10/10 – Uitstekend

Yvonne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent value
The stay was excellent! I've paid a lot more and received far less from many hotels. The room was clean and comfortable. Pet fee reasonable. The grounds at the back of the hotel very scenic. Staff was accommodating. They even have an EV charger. I would definitely stay here again.
Front Lobby
1 nacht verbleven in september 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff were extremely friendly and accommodating. Front Desk staff went above and beyond.
2 nachten verbleven in augustus 2023

8/10 – Goed

Patrick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

MARK, Indianapolis

1 nacht verbleven in augustus 2023

8/10 – Goed

Sarah

1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Danielle

Reisde met familie
Negatief: Personeel en service
FILTHY, UNKEPT, OVERPRICED
We had the unfortunate opportunity to stay at the hotel during an emergency trip for family. Our room was filthy, not maintained, and definitely not as advertised. The one thing I will give this property is it is consistent as it became very obvious the entire property was the same low level of quality. Honestly, you would be better to stay at a Motel 6 because they are at least honest that they are subpar. I want a full refund
Bathroom
Bathroom
Bugs in all fixtures
2 nachten verbleven in juli 2023
Reactie van Guest Relations op 19 jul 2023
Thank you for your feedback. We apologize that your stay was not satisfactory.

10/10 – Uitstekend

Joyce

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient location. The hotel has what i needed when there was a power outage where i lived.
1 nacht verbleven in juni 2023
Reactie van Guest Relations op 19 jul 2023
Thank you for your feedback. We are pleased your visit went well.

4/10 – Matig

Herb

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
the tv did not work for 4 days, the pool had a sign pump out and did not know when it would be fixed, had to ask for new towels no soap or shampoo, had to ask for coffee. Fun times at the best Western NO NO NO. Would like compusation but that
4 nachten verbleven in juni 2023
Reactie van Guest Relations op 19 jul 2023
Thank you for your feedback. We apologize that your stay was not satisfactory.

10/10 – Uitstekend

Tammy L

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Guest Relations op 28 jun 2023
Thank you for your feedback regarding your stay. We are happy to hear that your visit went well. We look forward to seeing you in the future.

4/10 – Matig

Andrew

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No public ice maker. Evening check in agent stated that he would have to "go get some". He didn't seem very friendly and I don't know if I would have had him touch my trash bags much less handle ice for me. Asking about it the next morning the checkout person said "oh, the owner says she's working on it". Breakfast was dismal at best with juice being scarce and eggs/sausage/potatoes not re-filled for a room that wasn't exactly busy. The bathroom on these "recently remodeled" units had a 1/2" gap between the tub and the tile as well as having cracked tiles, a door that swung in to the tub and bunched up the floor towel. The A/C in the room didn't keep up at all, especially when the outside temp wasn't ricidulously hot. Definitely a 1 out of 10 considering that the rate was jacked up because of a weekend event. Usually prices get raised because you have something to offer, not just because "you're there".
1 nacht verbleven in juni 2023
Reactie van Guest Relations op 25 jun 2023
Thank you for your feedback. We are sorry your visit was not satisfactory.

10/10 – Uitstekend

Maureen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was pleasantly surprised by the property, especially the main public area and the staff were great and friendly.
1 nacht verbleven in mei 2023
Reactie van Guest Relations op 7 jun 2023
Thank you for your feedback. We are happy your visit was well.

8/10 – Goed

Candy

Reisde met partner
Positief: Netheid, personeel en service
Some things looked a bit outdated.
1 nacht verbleven in mei 2023
Reactie van Guest Relations op 7 jun 2023
Thank you for your feedback.

10/10 – Uitstekend

Allison

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and friendly! Even with food restrictions i was able to eat the breakfast that they provide. The pool and pool area were clean and bright. Free fresh coffee in the loby. The room was very nice and very clean. The only complaint i would have, and its really not a complaint, is that we had 4 people in our group and they only put 2 bath towels in the bathroom. Highly recommend this hotel!!
1 nacht verbleven in mei 2023
Reactie van Guest Relations op 7 jun 2023
Thank you for your feedback regarding your stay. We are pleased to hear that you had a good time during your visit.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van Guest Relations op 7 jun 2023
Thank you for your feedback. We are happy to hear that your stay was enjoyable.

10/10 – Uitstekend

Sergio

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Guest Relations op 7 jun 2023
Thank you for your feedback. We are pleased that your stay was well.

6/10 – Redelijk

yingdong

2 nachten verbleven in mei 2023
Reactie van Guest Relations op 7 jun 2023
Thank you for your feedback.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van Guest Relations op 7 jun 2023
Thank you for your feedback. We are happy your stay was enjoyable.

10/10 – Uitstekend

Sue

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
I loved the mattress bed. Could I get the brand name of the mattress?
1 nacht verbleven in mei 2023
Reactie van Guest relations op 7 jun 2023
Thank you for your feedback. We are pleased your stay went well.

2/10 – Ontzettend slecht

Kenneth

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Guest Relations op 15 mei 2023
Thank you for your feedback. We are sorry that your stay did not go well. We will work to improve in the days to come.

8/10 – Goed

Antonio

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in april 2023
Reactie van Guest Relations op 12 mei 2023
Thank you for your feedback regarding your stay. We look forward to future stays.

6/10 – Redelijk

James E

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Room was clean, interior, lobby and halls were clean, but need more lighting. Outside needs more attention. Lawn was overgrown.
1 nacht verbleven in mei 2023
Reactie van Guest Relations op 12 mei 2023
Thank you for your feedback regarding your stay. We look forward to future visits.

10/10 – Uitstekend

Tracy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The team there was great. Late shift / early morning associates all went above and beyond. Super clean. Lovely location. Handled a lighting problem so well. Would definitely book again.
1 nacht verbleven in april 2023
Reactie van Guest Relations op 28 apr 2023
Thank you for your feedback regarding your stay here at the hotel. We are pleased that your stay was enjoyable. We look forward to future visits.