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Beoordelingen van Motel 6-Missoula, MT - University

2 out of 5
Motel 6-Missoula, MT - University
630 East Broadway Street, Missoula, MT

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 137 van 570 beoordelingen" "
Gastenscore: 8 - Goed. 144 van 570 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 570 beoordelingen" "
Gastenscore: 4 - Matig. 86 van 570 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 100 van 570 beoordelingen" "

6,8/10

Netheid

7,6/10

Personeel en service

5,8/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

joost

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Goed was de prijs kwaliteit verhouding. Minder goed is de kamer zelf. Deze is aan een opknapbeurt toe. Dit geldt echter voor heel veel motels waar ik geweest ben en die waren een stuk prijziger.
1 nacht verbleven in juli 2022

4/10 – Matig

Nicole

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had to climb 3 flights of stairs to get to room, not fun with your luggage. No ammenities including not even having an ice machine. I stayed in the kitchenette suitte and not even a single dish. Bed was a 4 inch mattress on a plank base. Floors and walls dirty, cigarette butts everywhere, and visitors allowedtosmoke on balcony. I didn't expect the Hilton but definitely expected better than this. Every staff member i spoke to said "I dont know im new."
1 nacht verbleven in mei 2024

4/10 – Matig

Natalie

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Cigarette on floor
1 nacht verbleven in mei 2024

8/10 – Goed

Mary

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff are friendly and easy going. Would have given it a better rating, but we requested a fridge when we booked but didn't get a room with one. Staff said he had no idea which rooms had fridges and microwaves because they weren't marked on his sheet and the computer didn't have the information so it was a hit or miss.
1 nacht verbleven in mei 2024

6/10 – Redelijk

sam

Positief: Personeel en service
Negatief: Netheid
Sheet was dirty, said card declined at first
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Andrea

Reisde met huisdieren
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The only decent thing about my experience was the friendly man who checked me in. This property needs to be torn down.
1 nacht verbleven in mei 2024
Reactie van Mountainside Hospitality op 22 mei 2024
Sorry to hear we failed to meet your expectations.We are constantly working to improve our guest experience and will continue to make improvements to the property to ensure a good experience for all our guests.Thank you for your review!

4/10 – Matig

Guadalupe

Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen
A friendly face at reception is much needed. Location is great! Right across from university. But if a good bed matters, this is not for you. With my back issues, I woke up in pain. Well even my 14 year old godson said that his back hurt.
2 nachten verbleven in mei 2024
Reactie van Mountainside Hospitality op 22 mei 2024
Thank you for your review!The comfort and safety of our guests is our primary concern. We will strive to make adjustments to our services to ensure every guest has a great experience at our property.

6/10 – Redelijk

Audrey

I liked the furniture, clean no extra places that require cleaning
1 nacht verbleven in mei 2024
Reactie van Mountainside Hospitality op 22 mei 2024
Thank you for your review and feedback!Keep us in mind for future stays. We'll leave the light on for you.

10/10 – Uitstekend

marta, Portland

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very helpful and friendly staff
1 nacht verbleven in mei 2024
Reactie van Mountainside Hospitality op 22 mei 2024
Glad to hear you had a good experience with the staff!Keep us in mind for future stays. We'll leave the light on for you.

10/10 – Uitstekend

Gurmail

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very good location, service and staff were also great.
2 nachten verbleven in mei 2024
Reactie van Mountainside Hospitality op 22 mei 2024
Thank you for your kind words!Keep us in mind for future stays. We'll leave the light on for you.

8/10 – Goed

William

Reisde met een groep
Positief: Netheid, personeel en service
Some of the drawers and doors looked ragged or completely fell apart when any pressure was on them, but besides that everything was really good and convenient if you have to go near the University
1 nacht verbleven in mei 2024
Reactie van Brand Experience Team op 20 mei 2024
Hi William,Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 – Uitstekend

Janet

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very helpful and accommodating.
1 nacht verbleven in april 2024
Reactie van Brand Experience Team op 20 mei 2024
Hi Janet,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 – Uitstekend

William

1 nacht verbleven in april 2024
Reactie van Mountainside Hospitality op 22 mei 2024
Thank you for your positive review!

4/10 – Matig

Jaylene

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very dirty room for the price.
1 nacht verbleven in april 2024
Reactie van Mountainside Hospitality op 23 apr 2024
Jaylene,Thank you for bringing this to our attention. We aim to deliver every guest a clean room every time--We will look into this matter and ensure that we deliver on that promise for future stays.Thanks again for staying with us at Motel 6 and make it a great day!

6/10 – Redelijk

Jason

Positief: Netheid
Was not told through Expedia's website and only made aware at check-in that there was a 50 dollar deposit required to stay at The Missoula Motel 6 . Also, it would be refunded only after room inspection at checkout and if the staff decided that the room was in satisfactory condition. I still haven't been refunded my money . If I had known that there were more charges I would have probably looked at renting another Motel in town .
1 nacht verbleven in februari 2024
Reactie van Mountainside Hospitality op 14 feb 2024
Thank you for your comments, Jason. I've reviewed your file and see that the deposit was refunded to you on Feb, 11. We are currently working with our partners to ensure that the information on their sites is correct and accurate. Apologies for any miscommunication. Otherwise, make it a great day!

8/10 – Goed

Kathryn

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What you’d expect for a Motel 6. Overall a good experience.
2 nachten verbleven in januari 2024
Reactie van Mou op 12 feb 2024
Kathryn,Thank you for your review! Please keep us in mind for future stays--we'll leave the light on for you.

8/10 – Goed

Ally

1 nacht verbleven in januari 2024
Reactie van Mountainside Hospitality op 12 feb 2024
Thank you for your review!

8/10 – Goed

Thurman

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Mountainside Hospitality Management op 19 jan 2024
Thank you for your review. Please keep us in mind for your future stays. We'll leave the light on for you.

6/10 – Redelijk

Victoria

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen
King bed, 3 pillows, one no pillowcase. Not as clean as it should've been. Bathroom clean, bed very good. The chair in room was dirty, dusting needed, and the best area around the sink and bathroom. Mirrors needed recleaned. Front desk very nice.
1 nacht verbleven in januari 2024
Reactie van Mountainside Hospitality Management op 9 jan 2024
Victoria,Thank you for taking the time to leave us a review and providing feedback. We're disappointed to hear you weren't completely satisfied with your stay. We will work to address these issues and look forward to seeing you again soon!

6/10 – Redelijk

Samuel

Negatief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in december 2023
Reactie van Mountainside Hospitality Management op 9 jan 2024
Samuel,Thank you for your review.

4/10 – Matig

Brian

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Never again
Styed 3 days thru Christmas. Tried to tell the guy who checked me in that i wanted 3rd floorvwith no one above me and he put me on 2nd floor and people beside and above both had dogs that ran and played sounding like horses. Finally called the 2nd night and got someone at the front desk to complain to no.avail. Hot water wasnt even luke warm the whole 3 days we were there. Then Christmas Day the fire department was knocking on doors literally trying to find out were the maintenance man stayed. Literally 2 bath towels and one hand towel is all that was in the room along with a rool and a half of toliet paper and no house keeping services the entire time. Worst Motel 6 I've ever stayed at and thats saying alot
3 nachten verbleven in december 2023
Reactie van Brand Experience Team op 8 jan 2024
Hi Brian,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unfortunate
1 nacht verbleven in december 2023
Reactie van Mountainside Hospitality Management op 9 jan 2024
Thank you for your review.

8/10 – Goed

Elisabeth

Reisde met familie
Positief: Netheid, personeel en service
2 nachten verbleven in oktober 2023
Reactie van Mountainside Hospitality Management op 16 dec 2023
Thank you for your review, Elisabeth. Please keep us in mind for your future stays. We'll leave the light on for you.

8/10 – Goed

Michael

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Mountainside Hospitality Management op 16 dec 2023
Thank you for your review. Please keep us in mind for you future stays. We'll leave the light on for you.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Gone downhill a lot in the last 10 years.
It's ridiculous that they unplug the refrigerator in between guests. Fine, if you want to save electricity, do that. But the person checking people in has to tell the guests that the refrigerator is unplugged. We had a lot of food that had to be thrown out because we had no idea it had been at room temperature all night. This used to be a very competitive motel when they first revamped it, putting in new flooring, spiffing it up. Modest but always clean and very convenient location next to the campus. I was not impressed this last visit. And it was 40 bucks more per night than a much better motel that we stayed at just a few nights later.
2 nachten verbleven in oktober 2023
Reactie van Brand Experience Team op 26 dec 2023
Hi Traveler,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

6/10 – Redelijk

Kevin

1 nacht verbleven in december 2023
Reactie van Mountainside Hospitality Management op 16 dec 2023
Thank you for your review. Please keep us in mind for your future stays.

2/10 – Ontzettend slecht

Keith

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The only positive of this experience was the front desk associate who checked us in. Nice guy. We didn't get to our room until late and didn't have the energy to do anything other than try to turn on a light (that was burned out), turn the TV on and fall asleep. When we woke up this morning we had a chance to examine the space. Our room was filthy. There were mystery stains running down the wall. The microwave/toaster oven had food caked into the bottom of it and splattered all over the inside. We opened the fridge and were IMMEDIATELY overwhelmed with an awful rotten smell, despite it looking clean. It made both of us gag. The bathtub and shower walls were stained. Sheets on the bed were so wrinkled it made me question if they had been changed. Paint splatters on the floor and cabinets near the vanity. The burned out light fixture had a layer of dust and grime on it that showed it obviously hadn't been cleaned in several weeks. Front door had scratches all around the locks and more stains. We will never stay here again, and I will be reaching out for a full refund. The Motel 6 north of town is remarkably better, we have stayed there several times and haven't had any memorably terrible experiences such as this one. Disgusting, unsanitary, and downright shameful. Didn't have time to speak with staff this morning, as we had to hurry home, and I hate leaving reviews without talking to anyone first to get issues resolved in-person, but I have never had as bad of a room as this.
1 nacht verbleven in december 2023
Reactie van Brand Experience Team op 20 dec 2023
Hi Keith,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 – Ontzettend slecht

Aimee

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Mountainside Hospitality Management op 16 dec 2023
Thank you for your review.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nope nope
Lady’s at check in were nice enough. They were overwhelmed a bit. The room has a fridge, when opened it smelled like death. Made our room unbearable…There’s flys in the room, weird for December in MT. Hair everywhere….just not good…pretty gross…I’m gonna nicely try for a partial refund.
1 nacht verbleven in december 2023
Reactie van Brand Experience Team op 7 dec 2023
Hi Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 – Matig

Eric

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
It says that it is open 24/7 but the night window which says 11:00 p.m. to 6:00 a.m. ring bell for service was a lie there was nobody on shipped when I locked myself out of my room without a coat and shoes in 20° weather out 1:00 in the morning I had to wait outside with my pregnant friend until 6:00 when staff finally arrived, I didn't even get an apology I had mentioned compensation for free night and she ignored me until after check out the next day I asked her to talk to a manager about it so they compd me one free night. I believe we should have got a free night for every hour we were stuck outside getting frostbite.
1 nacht verbleven in november 2023
Reactie van Brand Experience Team op 5 dec 2023
Hi Eric,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 – Matig

Ashley

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Our room was dirty. Hair in the bedding all over and the shower was dirty. Staff was pleasant.
1 nacht verbleven in november 2023
Reactie van Mountainside Hospitality Management op 21 nov 2023
Thank you for bringing these items to our attention. It is important that we meet our guests' expectations.Please keep us in mind for your next visit.

10/10 – Uitstekend

John

Positief: Voorzieningen
Close to university!
1 nacht verbleven in november 2023
Reactie van Mountainside Hospitality Management op 21 nov 2023
Thank you for staying with us! Keep us in mind for your next stay. We'll leave the light on for you.

4/10 – Matig

Lynette

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room wasn't clean; however, after the manager was advised, he apologized and said he would clean it himself. When we came back, it was good.
1 nacht verbleven in november 2023
Reactie van Mountainside Hospitality Management op 7 nov 2023
Thank you for bringing this to our attention. Please keep us in mind for your future stays.

10/10 – Uitstekend

Cheryl

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Mountainside Hospitality Management op 6 nov 2023
Thank you for your review. Please keep us in mind for your future stays.

10/10 – Uitstekend

Irene

Reisde met familie
Positief: Netheid, personeel en service
The room was too cold and not enough blankets.
1 nacht verbleven in november 2023
Reactie van Mountainside Hospitality Management op 6 nov 2023
Thank you for bringing this to our attention. Please keep us in mind for your future stays.

2/10 – Ontzettend slecht

Jevon

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Unsatisfactory conditions
The room was dirty after they said it was cleaned. There was cracks in the ceiling and moldy ceiling tiles as well. Our door also wouldn't open with room key reprogramed multiple times. Desk clerk had to pry door open so we could get our stuff! This was supposed to be one of their suites! Property and room was in poor condition! Desk clerk did his best to get us intonour room. After our first night, we checked out and got a room somewhere else. Do not recommend this place!!
2 nachten verbleven in oktober 2023
Reactie van Mountainside Hospitality Management op 31 okt 2023
Thank you for bringing these items to our attention. Please keep us in mind for your future stays.

6/10 – Redelijk

Logan

Reisde met familie
Decent room for the price
1 nacht verbleven in oktober 2023
Reactie van Mountainside Hospitality Management op 23 okt 2023
Thank you for your review. Please keep us in mind for future stays. We'll leave the light on for you!

10/10 – Uitstekend

Marlene

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are all super nice and helpful. I also like the fact that they don’t bother you during your stay and will help when you need linen or toiletries
2 nachten verbleven in oktober 2023
Reactie van Mountainside Hospitality Management op 23 okt 2023
Thank you for your glowing review. Please keep us in mind for future stays. We'll leave the light on for you!

4/10 – Matig

Nicole

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Mountainside Hospitality Management op 23 okt 2023
Thank you for your review. Please keep us in mind for future stays. We'll leave the light on for you!

8/10 – Goed

Robert

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lobby was helpful and friendly.
1 nacht verbleven in oktober 2023
Reactie van Mountainside Hospitality Management op 20 okt 2023
Thank you for staying with us. We are glad that you enjoyed your stay. Please keep us in mind for your future stays, we'll leave the light on for you.

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy check in.
1 nacht verbleven in oktober 2023
Reactie van Mountainside Hospitality Management op 20 okt 2023
Thank you for staying with us. We are glad that you enjoyed your stay. Please keep us in mind for your future stays, we'll leave the light on for you.

6/10 – Redelijk

Leslie

Negatief: Staat van de accommodatie en faciliteiten
Lived down to my low expectations of a motel 6. Over priced. Mattresses soft compared to similar motels.
1 nacht verbleven in oktober 2023
Reactie van Mountainside Hospitality Management op 11 okt 2023
We are happy to hear that you liked the mattress. Thank you for choosing this location for your stay.

2/10 – Ontzettend slecht

Mart

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Shower didn’t drain, TV/control didn’t work, non working light in bathroom for showering. There were long term guests that were disgusting , noisy, smoking. Room was very worn. Would not stay again.
1 nacht verbleven in oktober 2023
Reactie van Mountainside Hospitality Management op 11 okt 2023
Thank you for bringing this to our attention. We will address these issues.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The room I had this time seemed to be run down more than I one I had in July
2 nachten verbleven in september 2023
Reactie van Brand Experience Team op 9 okt 2023
Hi Jennifer,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 – Matig

Lisa

1 nacht verbleven in september 2023
Reactie van Mountainside Hospitality Management op 3 nov 2023
Thank you for your review. Please keep us in mind for your future stays.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
check in was amazing. staff was very hardworking and friendly.
1 nacht verbleven in september 2023
Reactie van Brand Experience Team op 29 sep 2023
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

6/10 – Redelijk

Jana L, Nelson

Reisde met een groep
Positief: Personeel en service, voorzieningen
We do like to stay here. Staff super cool. Only complaint was the cigarette buys all over the place. Not nice to come to your room to check in and butts everywhere all over the ground.
1 nacht verbleven in september 2023
Reactie van Brand Experience Team op 29 sep 2023
Hi Jana L, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Do not stay at this location.
Usually when I stay at a Motel 6, I expect a no frills but clean room. This wasn't the case with this property. I asked for a non smoking room and I thought I was going to get lung cancer the smoke was so bad in my room. I called down to the front desk to fix this. They said they would send someone up to address the issue but nothing happened. It was so late when we got in that I had no choice but to stay. The next day, our clothes smelled like a dirty ash tray. People were actually living in rooms at this location. The balcony was filthy, not to mention BBQ grills and patio chairs strewn all over outside. The floors in our room were filthy, the microwave looked like a burrito exploded in it.
2 nachten verbleven in september 2023
Reactie van Brand Experience Team op 29 sep 2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

10/10 – Uitstekend

Allen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The check in staff was amazing and professional. The morning needs to be more attentive to the job and not friends on the cell phone, especially when guest are checking out.
1 nacht verbleven in september 2023
Reactie van Mountainside Hospitality Management op 25 sep 2023
We are glad that you enjoyed your stay. Thank you for bringing this to our attention. Please keep us in mind for your future stays.

2/10 – Ontzettend slecht

Elicia

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hortible
Horrible property. Booked by mistake. Didn’t realize there were 3 motel 6 properties in Missoula. Night clerk was a hot mess. Should have left but was exhausted.
1 nacht verbleven in september 2023
Reactie van Brand Experience Team op 29 sep 2023
Hi Elicia,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6