Dear Guest,thank you for taking the time to review your recent stay at the eco Hotel Milano.We are so happy that you appreciated our location. You can quickly reach the historical center, the central station and the main places of interest thanks to the MM3 Affori Centro underground station which is a short distance away. The metro takes only 10-15 minutes to reach the center of Milan. Although the hotel is very close to the center, it is located in a residential and very quiet area. We are sorry for the complaint about noises. We could have intervened by changing the room if you had reported it to us during your stay. Next time ask for help at reception. We send an email asking you to tell us if the stay is to your liking and we leave a notice on the desk of the room asking the guest to promptly notify us if the room is not perfect or there is something unwelcome. Our reception is open h24 and by dialing 9 from the room telephone you can communicate your requests. We will always be happy to intervene to make your stay pleasant and satisfying. We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Dear Guest,thank you for taking the time to review your recent stay at the ecoHotel Milano. We would like to know which aspect of our service you think needs improvement. We really hope to see you again soon here at the Eco Hotel Milano. From staff who care

Dear Guest,Thank you so much for your positive feedback. We would like to know which aspect of our service you liked the most, in order to know and exceed the expectations of our guests and improve our service more and more.We hope you will visit us soon. Warmest regards

Dear Guest,thank you for taking the time to review your recent stay at the eco Hotel Milano. We are sorry to read your review. It is so negative that we are amazed at how you managed to stay without reporting anything to the reception, even because we send an email asking you to tell us if the stay is to your liking. Besides, we leave a notice on the desk of the room asking the guest to promptly notify us if the room is not perfect or there is something unwelcome. Our reception is open h24 and by dialing 9 from the room telephone you can communicate your requests. We will always be happy to intervene to make your stay pleasant and satisfying.We hope you will want to give us another opportunity to show you that we are the right choice for location and services offered for both short and long stays.Come back to visit us again. Warm Regards

Dear Guest,thank you for taking the time to review your recent stay at the eco Hotel Milano. We are sorry you didn’t appreciate the style of our breakfast room, but we are happy that you enjoyed our varied breakfast offer.Considering the addition of a third person, the double room wasn’t given from the first day in order to avoid moving the room from the following day. Then you were directly assigned a triple room.We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Dear Guest,thank you so much for your 10 out of 10 feedback. We are delighted that you enjoyed your stay and it is wonderful to learn that we exceeded your expectations.We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Dear Guest,Thank you for taking the time to review your recent stay at our eco hotel. Your comment has been proudly shared with all the team at the Eco Hotel and we are delighted that you enjoyed your stay. Thanks for the bathroom advice. It is important to us that our guest feel free to express advice and opinions. We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Dear Guest,thank you so much for your 10 out of 10 feedback. We are delighted that you enjoyed your stay.We would like to know which aspect of our service you liked the most, in order to know and exceed the expectations of our guests and improve our service more and more.Please feel free to express advice and opinions. It is important to us.We hope you will visit us soon. Warmest regards

Dear Guest, Thank you so much for your positive feedback. We try so hard to meet and exceed our guests expectations. We hope you will visit us soon. Warmest regards.

Dear Guest, we're afraid to hear your disappointment. As regards the payment we assume it refers to the tourist tax. It must be paid separately and in cash for legal requirements, we are sorry for the misunderstanding. Always the rules prevent us from turning on the heating before a date established by law. We are happy to hear that you enjoyed our organic food. Unfortunately, your negative comments are due to legislative issues beyond our control. We hope you will take note of this and come back soon for many more environmentally friendly stays. Warmest regards,

Dear Guest, Thank you for taking the time to post a 4 out of 5 feedback. This kind of review makes us feel rewarded and improves our team spirit. We hope you had time for a gourmet experience at the BioRiso Restaurant, we are confident that even the most discerning food lover will find an organic recipe to amuse and delight. We invite you to follow us on our social media channels for the latest hotel and event updates! Kind regards, Eco Staff La Residenza

Dear Guest, We are pleased to know that your stay with us matched your expectations. It sounds as if you were able to enjoy all that The Residenza hotel has to offer. Warmest regards, The EcoStaff

Buongiorno Signora Roberta, grazie per aver soggiornato da noi e per aver condiviso il suo feedback. Ci spiace comprendere che non abbiamo raggiunto le sue aspettative, ci piacerebbe ricevere un commento per poter comprendere come migliorare il nostro servizio. La ringraziamo in anticipo. A presto,

Dear Guest, Thank you for sharing your review about your Green stay at The Eco Hotel La Residenza. We are disappointed that you were let down by our organic restarant as we generally meet and exceed guests' expectations. We kindly ask you to contact us for a more detailed feedback about the food and the service. Regarding your note on the location, please note the environemntally friendly hotel is a few steps away from Affori Centro metro station, which offers a direct connection to the Duomo in about 15 minutes. We really hope to see you again soon here at the EcoHotel La Residenza. From Staff who care.

Dear Guest, We are really happy to hear you loved the EcoHotel La Residenza experience. We hope you had time for a gourmet experience at the BioRiso Restaurant, we are confident that even the most discerning food lover will find an organic recipe to amuse and delight. Our dedicated Food & Beverage team can also recommend gluten-free, vegetarian or vegan dishes, and make the very best organic risotto recommendations for you. Warmest regards,

Dear Guest,Thank you for taking the time to review your recent stay at our hotel. We are pleased that you enjoyed our organic breakfast and we are very sorry that the experience at our restaurant wasn't to your liking. Surely if you had tasted one of the risottos, which are our strong dish, we wouldn't have disappointed you. Maybe you're referring to food that wasn't seasoned, for example vegetables or caprese salad. We always prefer to give all the condiments directly to the table so that everyone can season as they prefer. In any case we are always available to satisfy the requests of our customers.We hope you will visit us soon. Warm Regards

Dear Guest,Thank you so much for your feedback. We are sorry for your score.Please feel free to express advice and opinions. It is important to us.We hope you will visit us soon. Warmest regards

Gentilissimo Marco,la ringraziamo per aver dedicato del tempo per valutare il suo soggiorno presso l’eco Hotel Milano e siamo entusiasti di aver soddisfatto le sue aspettative.Speriamo di averla presto nuovamente nostro ospite

Dear Guest,thank you for taking the time to review your recent stay at the eco Hotel Milano.Thank you so much for your wonderful review. Your comment has been proudly shared with all the team and we are delighted that you enjoyed your stay. We try so hard to meet and exceed our guests expectations.We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Dear Guest,Thank you so much for your positive feedback. We would like to know which aspect of our service you liked the most, in order to know and exceed the expectations of our guests and improve our service more and more.Please feel free to express advice and opinions. It is important to us.We hope you will visit us soon. Warmest regards

Dear Guest, Thank you for taking the time to review your recent stay at Eco Hotel Milano.We would need more information about your dissatisfaction. It is important to us that our guest feel free to express advice and opinions in order to improve our service.We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Gentilissimo Pietro,la ringraziamo per aver dedicato del tempo per valutare il suo soggiorno presso l’eco Hotel Milano e siamo entusiasti di aver soddisfatto le sue aspettative. Per massima trasparenza, oltre che sul nostro sito, anche in tutte le agenzie on line, Expedia compresa, vengono descritte le camere, dimensioni in mq e quali servizi includono. Ci sono tipologie con e senza bidet e doccino. A breve comunque lo inseriremo in tutte le camere. Se ce lo avesse segnalato avremmo provveduto a cambiarle la camera. La prossima volta chieda pure consiglio su quale camera scegliere o ci faccia presente questa richiesta nelle note della prenotazione. Sicuramente il nostro Staff troverà una sistemazione adatta alle sue esigenze.La ringraziamo per questa valutazione complessiva positiva sul soggiorno e faremo di tutto perché il suo prossimo sia migliore di quello appena trascorso.Speriamo di averla presto nuovamente nostro ospite

Gentilissima Ilaria,la ringraziamo per aver dedicato del tempo per valutare il suo soggiorno presso l’eco Hotel Milano e siamo entusiasti di aver soddisfatto le sue aspettative.Speriamo di averla presto nuovamente nostra ospite

Dear Guest,Thank you for taking the time to review your recent stay at our hotel. We are delighted you liked your overall Eco Hotel Milano Experience. We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Dear Guest,Thank you so much for your positive feedback. We would like to know which aspect of our service you liked the most, in order to know and exceed the expectations of our guests and improve our service more and more.Please feel free to express advice and opinions. It is important to us.We hope you will visit us soon. Warmest regards

Dear Guest,Thank you for taking the time to review your recent stay at our hotel. We are delighted you liked your overall Eco Hotel Milano Experience. Thank you so much for your wonderful words. Your comment has been proudly shared with all the team and we are delighted that you enjoyed your stay. All the staff greets you. We try so hard to meet and exceed our guests expectations. We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Dear Guest,Thank you for taking the time to review your recent stay at our hotel. We are delighted you liked your overall Eco Hotel Milano Experience. Thank you so much for your wonderful words. Your comment has been proudly shared with all the team and we are delighted that you enjoyed your stay. All the staff greets you. We try so hard to meet and exceed our guests expectations. We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Gentilissima Ada,grazie per questa positivissima recensione. La ringraziamo per aver dedicato del tempo per valutare il suo soggiorno presso l’eco Hotel Milano e siamo felici di ricevere il massimo del voto, della fiducia e preferenza. La nostra più grande soddisfazione è ricevere commenti come il suo. Lavoriamo ogni giorno con dedizione e passione per soddisfare e superare le aspettative dei nostri ospiti. Ci auguriamo di rivederla presto.

Dear Guest,thank you for taking the time to review your recent stay at the eco Hotel Milano.Thank you so much for your wonderful review. Your comment has been proudly shared with all the team and we are delighted that you enjoyed your stay. We try so hard to meet and exceed our guests expectations.We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Dear Guest,thank you so much for your 10 out of 10 feedback and for taking the time to review your recent stay at our Eco Hotel Milano.Thank you so much for your lovely words and your kind compliments. We constantly strive to meet the expectations of our guests.We look very forward to welcoming you again during your next visit in Milan. Warmest regards

Gentilissima Angela, siamo davvero rammaricati di sapere che non sia stata soddisfatta dal soggiorno presso il nostro eco hotel.Ci dispiace che non le sia piaciuta la camera e che non ci abbia chiesto subito di cambiarla perché avremmo valutato delle alternative. Abbiamo camere multiple in stile classico ed altre in stile più moderno, alcune senza bidet ed altre con bidet.Teniamo molto alla soddisfazione dei nostri ospiti e, proprio per questo motivo, collegandosi al nostro wi fi inviamo sempre una richiesta di quick review sul soggiorno e lasciamo anche un avviso sulla scrivania della camera che chiede all’ospite di avvisarci tempestivamente nel caso la camera non fosse perfetta o ci fosse qualcosa di non gradito. La nostra reception è aperta H24 e digitando il numero 9 dal telefono della camera può comunicarci le sue richieste. Saremo sempre lieti di intervenire per rendere piacevole e soddisfacente il suo soggiorno.Ci scusiamo per il problema dell’infisso in bagno che ha creato condensa, ci rendiamo conto che aprire anche poco la finestra per arieggiare può essere un disagio in questa stagione. Il suo soggiorno a inizio anno ha coinciso con la chiusura di alcune attività, per questo volevamo assicurarci consultando il web l’apertura dei parrucchieri di zona. Purtroppo non tutti i negozi aggiornano le loro schede su google, immaginiamo che sia per quello che non abbia trovato corrispondenza con quanto comunicato.Per gli orari dei treni da Milano a Bergamo abbiamo consultato Trenitalia o Trenord su Google.Per quanto riguarda la colazione, la ringraziamo per i complimenti e per aver segnalato l’alta qualità e la varietà dei nostri prodotti biologici .La colazione termina alle ore 9.30 durante la settimana mentre nel week end termina alle ore 10.00. Durante l’orario della colazione si può prendere tutto quello che si vuole senza limiti, ma non pensiamo sia sicuro e nemmeno fiscalmente corretto portare fuori dei panini preparati da soli privi di confezione e senza scontrino, per questo ci sono degli avvisi sui tavoli con indicazione del costo per ogni prodotto richiesto da asporto. Se il tipo di colazione che lei desidera è solamente un cappuccino ed una brioche le consigliamo di prenotare il solo pernottamento e non pernottamento e colazione, perché avvisando la reception, può scendere in sala colazione e pagare solo per un cappuccino /brioche con tariffe da bar. Avrebbe poi potuto richiedere il nostro pocket lunch con due panini, 1 acqua, 1 succo tutto ben confezionato a euro 10.00.Ci auguriamo vorrà darci una seconda possibilità e che quanto ci ha segnalato non abbia compromesso un suo prossimo soggiorno in cui cercheremo di farle apprezzare maggiormente il nostro servizio al cliente.

Gentilissima Ospite,la ringraziamo per aver dedicato del tempo per valutare il suo soggiorno presso l’eco Hotel Milano. Ci gratifica molto che abbia apprezzato la nostra ricca colazione biologica, con ingredienti provenienti da agricoltura biologica e biodinamica, adatta per soddisfare tutte le esigenze alimentari. Venga nuovamente a trovarci! A presto da tutti noi