Bar lounge

Avis sur Miami Marriott Biscayne Bay

4 out of 5
Miami Marriott Biscayne Bay
1633 N Bayshore Dr, Miami, FL

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 235 avis sur 362." "
Note des voyageurs de 8 (Bien), d’après 63 avis sur 362." "
Note des voyageurs de 6 (Satisfaisant), d’après 32 avis sur 362." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 362." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 362." "

9,2/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Guy

Séjour de 1 nuit en février 2024
Réponse de Senior Rooms Operation Manager le 22 mars 2024
Dear Guy, Thank you for your kind rating. We are glad you had an overall positive experience during your time at Miami Marriott Biscayne Bay, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best. Maria Scafuro, Senior Rooms Operation Manager.

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2023
Réponse de Senior Rooms Operation Manager le 17 avr. 2023
Dear Sarah, We are delighted you had an outstanding stay at Miami Marriott Biscayne Bay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Maria Scafuro,Senior Rooms Operation Manager

10/10 Excellent

Fannie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All good.
Séjour de 2 nuits en mai 2024
Réponse de Senior Rooms Operations Manager le 21 mai 2024
Dear Fannie, We appreciate you taking the time to leave your generous rating regarding your recent visit to Miami Marriott Biscayne Bay. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We look forward to welcoming you back on your next visit. Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Hilary, Covington

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was clean and room service was great.
Séjour de 2 nuits en mai 2024
Réponse de Senior Rooms Operations Manager le 20 mai 2024
Dear Hilary, Thank you for choosing the Miami Marriott Biscayne Bay and for your generous rating. We are glad that you enjoyed our well-kept property and received prompt service from our associates. It was our pleasure to host your stay, and we look forward to your next visit.Maria Scafuro,Senior Rooms Operation Manager

4/10 Médiocre

Nabil

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
Staff are rude and need how to be more courteous and accommodating
Séjour de 2 nuits en mai 2024
Réponse de Senior Rooms Operations Manager le 20 mai 2024
Dear Nabil, Thank you for choosing our hotel and for sharing your review. We are disappointed to read that your experience with us was less than pleasant. We apologize for the service you received from our staff members. This is not typical nor acceptable, and we will address this matter to ensure it is not repeated. We understand the frustration you must have felt and are grateful for your patience. Thank you again for being our guest, and we hope you will visit us in the future so we can show you the hospitality for which we are known.Maria Scafuro,Senior Rooms Operation Manager

10/10 Excellent

MARJAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Senior Rooms Operation Manager le 19 mai 2024
Dear Marjan, We appreciate you taking the time to leave your generous rating regarding your recent visit to Miami Marriott Biscayne Bay. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Maria ScafuroSenior Rooms Operation Manager

2/10 Horrible

Maria

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
They lost a $550 package. Told me they would ship to me in Ecuador which is where I live, we left the property and they emailed me they found the package, since then I have been asking for the tracking number and they stoped answering. It is amazing! I demand mi money back!
Réponse de Senior Rooms Operation Manager le 15 mai 2024
Dear Maria, Thank you for evaluating your stay with us. We regret the unfortunate instance of you losing your package. We also apologize for the challenges you've faced and any difficulty in reaching our team. Please be assured when lost items are found in the hotel, our team is dependable and well-trained in the proper procedures to follow. With that being said, we understand your frustration and we will share your comments with the concerned individuals. Maria ScafuroSenior Rooms Operation Manager

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the staff was extremely nice and accommodating.
Séjour de 1 nuit en mai 2024
Réponse de Senior Rooms Operation Manager le 14 mai 2024
Dear Lisa, We are glad you had such a great time here at Miami Marriott Biscayne Bay and that our team took excellent care of you. We believe we have the best of the best and they will enjoy hearing your compliments. We hope you will come back soon to see us!Maria ScafuroSenior Rooms Operation Manager

10/10 Excellent

Lynada

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful
Séjour de 1 nuit en février 2024
Réponse de Senior Rooms Operation Manager   le 8 mai 2024
Dear Lynada, Thank you for your thoughtful review of Miami Marriott Biscayne Bay. We are pleased to learn that you had a fantastic stay and appreciated our beautiful property. Our team strives to provide exceptional experiences for all our guests, and it is rewarding to receive feedback like yours. Thank you again. We look forward to welcoming you back on your next visit. Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Rebecca, Roseville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very welcoming staff, luggage was taken directly out of our car and then taken directly to our room, early check in and with no issues or additional charges, room was very nice and large. Balcony was great addition. Dinning options around the hotel are limited as well as shopping.
Séjour de 1 nuit en mai 2024
Réponse de Senior Rooms Operation Manager le 4 mai 2024
Dear Rebecca, Thank you for being our guest and for sharing your insights with fellow travelers. We are pleased to know that we exceeded your expectations and provided you with a seamless experience. Your appreciation for our well-appointed accommodations and the attentiveness of our staff truly brings us great joy. From the swift luggage transfer to an effortless check-in, creating a stress-free haven for our valued guests is our utmost priority, and we are delighted we achieved that for you. We cherish your kind words as well as all of your input, and we would love to welcome you back to Miami Marriott Biscayne Bay for another delightful visit. Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

LINDA

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I wish i arrived earlier in the day to enjoy the ambiance of the hotel.
Séjour de 1 nuit en avril 2024
Réponse de Senior Rooms Operation Manager le 3 mai 2024
Dear Linda, Thank you for your excellent rating and thoughtful feedback for Miami Marriott Biscayne Bay. While we understand that you missed the opportunity to fully immerse yourself in our hotel's captivating ambiance, we are thrilled that your stay with us was a complete success. We take pride in crafting a haven of sophistication and tranquility for all our esteemed guests, and we would love to invite you for a longer stay in the future, allowing you to savor every moment of our hotel's refined atmosphere.Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Lei, Irvine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Have an early check in and late check out
Séjour de 2 nuits en avril 2024
Réponse de Senior Rooms Operation Manager le 1 mai 2024
Dear Lei, Thank you for awarding Miami Marriott Biscayne Bay a perfect rating. We are thrilled to hear that we exceeded your expectations and were able to accommodate your early check-in and late check-out requests. We strive to provide a seamless and relaxing experience for all our guests, and knowing we facilitated your travel schedule is very rewarding. We hope you had a wonderful stay in Miami and look forward to welcoming you back again soon.Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

james

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very nice high rise hotel with all the amenities, good location
Séjour de 2 nuits en avril 2024
Réponse de Senior Rooms Operation Manager le 30 avr. 2024
Dear James, Thank you for making us a part of your travel plans and for taking the time to share your review. Our goal is to curate an unforgettable guest experience through the contemporary elegance of our property and its prime location, complemented by a comprehensive selection of amenities. Therefore, it is incredibly rewarding to know that these aspects enhanced your stay and contributed to a stellar visit. We loved having you as our guest, and we cannot wait to welcome you back to Miami Marriott Biscayne Bay.Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Erik, New York

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 3 nuits en avril 2024
Réponse de Senior Rooms Operation Manager le 29 avr. 2024
Dear Erik, At Miami Marriott Biscayne Bay, we take pride in ensuring the utmost satisfaction of all our guests. Therefore, we are thrilled to hear that you had a fabulous stay. Thank you for taking the time to share your experience with fellow travelers. We look forward to seeing you again whenever your travels bring you back to Miami.Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Anne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful view, clean. Could walk around the area. A park was very close. Had restaurant and bar. Great place!
Séjour de 4 nuits en avril 2024
Réponse de Senior Rooms Operation Manager le 29 avr. 2024
Dear Anne, Your kind review of Miami Marriott Biscayne Bay is deeply appreciated. Guest satisfaction is our ultimate priority, and we are thrilled you had a thoroughly enjoyable stay. Our dedicated team meticulously prioritizes cleanliness, ensuring a haven of comfort for all our guests. Therefore, we are grateful that you found your accommodations and the entire property impeccably maintained. Furthermore, it is nice to know that the breathtaking views and convenient location resonated with you. Gold Coast Kitchen + Cocktails is designed to be a culinary paradise, and we are delighted you savored the experience. It was truly a privilege to host you, and we look forward to welcoming you back for another unforgettable visit.Maria Scafuro, Senior Rooms Operation Manager

8/10 Bien

JOSE MANUEL

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Muy buena ubicacion
Séjour de 2 nuits en avril 2024
Réponse de Senior Rooms Operation Manager le 28 avr. 2024
Dear Mr. Manuel, What an awesome review. We are so glad our location worked out perfect for you, and we can't wait to have you back at Miami Marriott Biscayne Bay.Maria ScafuroSenior Rooms Operation Manager

10/10 Excellent

Gwen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Senior Rooms Operation Manager le 28 avr. 2024
Dear Gwen, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Miami Marriott Biscayne Bay.Maria ScafuroSenior Rooms Operation Manager

10/10 Excellent

Raymond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Best
Séjour de 2 nuits en avril 2024
Réponse de Senior Rooms Operation Manager   le 24 avr. 2024
Dear Raymond, We are thrilled to receive your kind feedback about your stay at Miami Marriott Biscayne Bay. Our entire team is dedicated to providing each guest with an exceptional experience; therefore, we are glad that you had a fulfilling and enriching visit. Thank you for recognizing our efforts; it means a lot to us. We are honored to have served you as our guest, and we would love the opportunity to welcome you back the next time you are in Miami.Maria Scafuro, Senior Rooms Operation Manager

8/10 Bien

Sabrina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proximity to port and airport. Clean. Water provided. Could use resort fee for accommodations.
Séjour de 1 nuit en avril 2024
Réponse de Senior Rooms Operation Manager le 24 avr. 2024
Dear Sabrina, We are delighted to learn that we exceeded your expectations and that you had a pleasant stay. Our amenities, service, and convenience make us a great place to call home when visiting Miami. Thank you for choosing Miami Marriott Biscayne Bay and for your kind review. We enjoyed having you as our guest and look forward to welcoming you back on your next visit.Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

IGOR, miami

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
FRIENDLY STAFF
Séjour de 1 nuit en avril 2024
Réponse de Senior Rooms Operation Manager le 23 avr. 2024
Dear Igor, We are delighted to hear that you had a great time at Miami Marriott Biscayne Bay and that our team took excellent care of you. Our crew is the heartbeat of our hotel, dedicated to creating memorable vacations for our guests, and they will be pleased to know they played a significant role in making your stay with us so enjoyable. Thank you for making us part of your Miami adventure. We look forward to serving you again soon.Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Arley, Tehornton

Les points forts : Propreté
Séjour de 4 nuits en avril 2024
Réponse de Senior Rooms Operation Manager le 21 avr. 2024
Dear Arley, We are delighted with your rating. It is wonderful to know that you enjoyed so much about your time at Miami Marriott Biscayne Bay. It was our pleasure hosting you, and we look forward to serving you again in the future. Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Glorymar

Séjour de 2 nuits en avril 2024
Réponse de Senior Rooms Operation Manager le 8 mai 2024
Dear Glorymar, On behalf of our team at Miami Marriott Biscayne Bay, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we continue to be your hotel of choice whenever you return to Miami. Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Courtney

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay!
Séjour de 1 nuit en avril 2024
Réponse de Senior Rooms Operation Manager le 18 avr. 2024
Dear Courtney, We are absolutely thrilled to hear that you loved everything at Miami Marriott Biscayne Bay! Your happiness is our top priority, and we are overjoyed that we were able to provide you with an exceptional experience. It was our pleasure to serve you, and we cannot wait to welcome you back for more wonderful moments in the future.Maria ScafuroSenior Rooms Operation Manager

10/10 Excellent

Charles

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient, friendly, staff. Hotel was clean.
Séjour de 1 nuit en avril 2024
Réponse de Senior Rooms Operation Manager le 17 avr. 2024
Dear Charles, Thank you for being our guest and for taking the time to share your generous review of our hotel and staff. Your recognition for exceeding expectations is truly gratifying, and we are pleased to learn that you enjoyed your stay. It was our pleasure hosting your visit, and we would be delighted to welcome you back soon for another outstanding experience at Miami Marriott Biscayne Bay. Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I of the best Birthdays i ever had turn 53 there i love will be back soon
Séjour de 2 nuits en avril 2024
Réponse de Senior Rooms Operation Manager le 16 avr. 2024
Dear Thomas, We are thrilled to have been a part of your special birthday celebration. It brings us immense joy to hear that your stay with us at Miami Marriott Biscayne Bay contributed to such a memorable occasion. Thank you for choosing us to mark this milestone in your life, and we are delighted to hear that you plan to return soon. We look forward to welcoming you back for many more memorable experiences.Maria Scafuro, Senior Rooms Operation Manager

2/10 Horrible

Nancy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Senior Rooms Operation Manager le 16 avr. 2024
Dear Nancy, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Scott, Orlando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful views of the bay.
Séjour de 2 nuits en avril 2024
Réponse de Senior Rooms Operation Manager le 15 avr. 2024
Dear Scott, We appreciate your review of your recent stay at Miami Marriott Biscayne Bay. The stunning views of Biscayne Bay are truly a standout feature of our property, and we are delighted that you had the opportunity to enjoy them firsthand and that they added to your memorable experience. It was a pleasure hosting you, and we look forward to welcoming you back soon.Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Senior Rooms Operation Manager le 15 avr. 2024
Dear David, Thank you for the generous rating. We appreciate you including Miami Marriott Biscayne Bay in your travel plans. It was an honor for us to have provided you with a wonderful stay, and we have even more good times planned for the next time you stop by. Until then, we wish you all the best, and we look forward to your next visit.Maria Scafuro, Senior Rooms Operation Manager

6/10 Satisfaisant

Kristin-Ann, Millbrook

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
As a family of 6, when I book hotels I look at the amenities. I knew we needed access to a washer/dryer. Both washers were broken. Which was a major inconvenience because we were leaving for a cruise. I have stayed at other hotels that make arrangements for guest to use neighboring hotels laundry facilities.
Séjour de 2 nuits en avril 2024
Réponse de Senior Rooms Operation Manager le 14 avr. 2024
Dear Kristin-Ann, Thank you for taking the time to evaluate your visit. We would like to apologize for the inconvenience of the out-of-order washers, particularly considering your need for clean clothes before your cruise. Ensuring that our guests have access to necessary amenities is a priority for us, and we regret falling short in this aspect during your time with us. Please be assured that we will address this issue appropriately with our maintenance team, and we will ensure that such instances do not recur. We apologize for any frustration this may have caused and appreciate your understanding and patience. We sincerely hope you were able to enjoy other aspects of your stay with us. If your travels bring you back to the area, we would welcome the opportunity to provide you with a more seamless experience.Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Keith

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice Ocean view
Séjour de 1 nuit en avril 2024
Réponse de Senior Rooms Operation Manager le 14 avr. 2024
Dear Keith, Thank you for your kind words. We are so pleased to hear that you enjoyed the breathtaking views overlooking our accommodations here at Miami Marriott Biscayne Bay. We take great pride in our location, and it is always a pleasure to know that our guests appreciate it too. We look forward to welcoming you back soon for another unforgettable experience. Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Amber

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice views and staff. Very clean rooms and definitely would stay again
Séjour de 4 nuits en mars 2024
Réponse de Senior Rooms Operation Manager le 13 avr. 2024
Dear Amber, Thank you for taking the time to leave a review of your recent stay at Miami Marriott Biscayne Bay. We are delighted to hear that your experience with us was excellent from start to finish and that you were particularly impressed with our outstanding service and well-maintained accommodations. Your recognition of our efforts is much appreciated. We are pleased to have made your stay memorable and are thrilled to hear that you plan to return soon. We look forward to welcoming you back.Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Chelsey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing stay! Staff was super friendly and helpful. The room had an amazing view and was super spacious. Will stay here again on my next Miami trip.
Séjour de 4 nuits en mars 2024
Réponse de Senior Rooms Operation Manager le 12 avr. 2024
Dear Chelsey, Thank you for your generous feedback. We are pleased your stay at Miami Marriott Biscayne Bay was perfect in every aspect and that you loved our spacious room with stunning views. We are also glad that our team took excellent care of you. We believe we have the best of the best and they will enjoy hearing your compliments. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Maria Scafuro,Senior Rooms Operation Manager

10/10 Excellent

ivania

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelent
Séjour de 3 nuits en avril 2024
Réponse de Senior Rooms Operation Manager le 10 avr. 2024
Dear Ivania, We are delighted you had a memorable stay at Miami Marriott Biscayne Bay. Your feedback truly motivates us. Our entire team works hard to create exceptional experiences, and your recognition means a lot. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon. In the meantime, we wish you safe travels and many happy adventures. Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Yolanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was clean and quiet. Great location!
Séjour de 4 nuits en avril 2024
Réponse de Senior Rooms Operation Manager le 9 avr. 2024
Dear Yolanda, Thank you for being our guest and for sharing your experience with fellow travelers. We are delighted to have exceeded your expectations, and we believe our excellent accommodations and convenient location make us a great choice when visiting Miami. It was our pleasure to accommodate you. We hope you will make Miami Marriott Biscayne Bay your home away from home whenever your travels bring you to our area.Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Carole

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed one night prior to going on cruise great location you can see your cruise ships coming and going. Rooms very clean and comfortable. Staff very good
Séjour de 1 nuit en avril 2024
Réponse de Senior Rooms Operation Manager le 8 avr. 2024
Dear Carole, Thank you for choosing Miami Marriott Biscayne Bay for your pre-cruise stay and for sharing your wonderful review. We are thrilled to hear that our prime location met your travel needs perfectly. It is also nice to know that you enjoyed the comfort of our well-kept accommodations and that our associates provided you with excellent service. We appreciate your kind words and hope you had an amazing time on your cruise. Should your travels bring you back to Miami in the future, we would love to welcome you again.Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Maria Del Rosario

Séjour de 3 nuits en mars 2024
Réponse de Senior Rooms Operation Manager le 27 avr. 2024
Dear Ms. Del Rosario, We are thrilled to see your great rating. Your satisfaction is important to us, and we are glad you enjoyed your stay at Miami Marriott Biscayne Bay. If you ever have any thoughts to share or if there is anything we can do to enhance your future visits further, please do not hesitate to let us know. Thank you for choosing us for your time in Miami; we look forward to seeing you again soon. Maria Scafuro, Senior Rooms Operation Manager

2/10 Horrible

Monica

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Senior Rooms Operation Manager le 8 avr. 2024
Dear Monica, We truly value your feedback, and we regret that we fell short of meeting your expectations on this occasion. Providing exceptional hospitality is our top priority, and we apologize for any shortcomings during your stay. We sincerely hope you will consider giving us another opportunity to provide you with the experience you deserve. Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Mabel, Ponce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Senior Rooms Operation Manager le 8 avr. 2024
Dear Mabel, Your generous rating made our day. We are dedicated to providing every guest with a great experience at Miami Marriott Biscayne Bay, and we appreciate you taking the time to leave your feedback. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Monique

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff are all very courteous and helpful.
Séjour de 1 nuit en avril 2024
Réponse de Senior Rooms Operation Manager le 6 avr. 2024
Dear Monique, It is wonderful to hear that you had a fantastic experience at Miami Marriott Biscayne Bay and that our team provided you with exceptional care. Our dedicated crew takes great pride in ensuring that our guests have memorable vacations, and your kind words will certainly uplift their spirits. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Randi

Séjour de 1 nuit en mars 2024
Réponse de Senior Rooms Operation Manager le 7 avr. 2024
Dear Randi, We appreciate you taking the time to share your positive rating of your recent stay at Miami Marriott Biscayne Bay. Your satisfaction is of the utmost importance to us, and we are glad that you enjoyed every aspect of your experience with us. Thank you for being our guest. We look forward to your next visit.Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Evelin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel cómodo y práctico
Séjour de 2 nuits en mars 2024
Réponse de Senior Rooms Operation Manager le 5 avr. 2024
Dear Evelin, Your kind words about our hotel truly make our day. Creating a seamless and enjoyable experience for all our guests is our top priority, and knowing we delivered on all aspects of your visit is incredibly rewarding. Thank you for being our guest at Miami Marriott Biscayne Bay. We are always looking for ways to make your next stay even better, and we look forward to welcoming you back soon.Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Charles, Phoenix

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great room. Mgt has a lot to be desired
Séjour de 1 nuit en mars 2024
Réponse de Senior Rooms Operation Manager le 5 avr. 2024
Dear Charles, We are delighted to hear that you had a pleasant stay at Miami Marriott Biscayne Bay, and it is wonderful to know that you found relaxation in your room, especially with the stunning views of Biscayne Bay and downtown Miami. We are always looking for ways to improve our guest experience and sincerely appreciate your input on how we can enhance our management practices. It was a pleasure hosting your visit, and we look forward to welcoming you back soon. Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property would stay here again.
Séjour de 3 nuits en mars 2024
Réponse de Senior Rooms Operation Manager le 4 avr. 2024
Dear Christopher, We are delighted to hear about your positive experience at Miami Marriott Biscayne Bay. Knowing that you enjoyed your stay and are already planning to return brings us great joy. Our team strives to provide exceptional service, and we appreciate you taking the time to acknowledge our efforts. We look forward to welcoming you back for another fantastic stay soon. Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

George, Santos

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfeito! Nada a reclamar!
Séjour de 2 nuits en mars 2024
Réponse de Senior Rooms Operation Manager le 3 avr. 2024
Dear George, We are delighted to know that you thoroughly enjoyed your stay. Our highest priority is making sure you have an exceptional experience in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking the time out of your day to recognize our efforts. We look forward to welcoming you back to Miami Marriott Biscayne Bay soon.Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Charity

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service was seamless. Hotel was clean and beautifully renovated.
Séjour de 2 nuits en mars 2024
Réponse de Senior Rooms Operation Manager le 3 avr. 2024
Dear Charity, We greatly appreciate you taking the time to let fellow travelers know about your enjoyable experience here at Miami Marriott Biscayne Bay. Your mention of our newly renovated accommodations is delightful to hear, and we are thrilled that our guests are loving our new look. Furthermore, your acknowledgement of our service is much appreciated, and it is rewarding to know that we exceeded expectations. It was a pleasure hosting you, and we look forward to seeing you again very soon. Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Sharon Marie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice having a floor mirror, also a plus having lighting in the closet. Room could use more outlets.
Séjour de 2 nuits en mars 2024
Réponse de Senior Rooms Operation Manager le 3 avr. 2024
Dear Ms. Marie, Thank you for being our guest at Miami Marriott Biscayne Bay. We are pleased that we could exceed your expectations and that you particularly enjoyed our well-maintained accommodations and in-room amenities. We value all of your input, as we always appreciate knowing what our guests love most about our hotel. It was a pleasure hosting you, and we look forward to your travels bringing you back to enjoy more of what we have to offer. Maria Scafuro, Senior Rooms Operation Manager

8/10 Bien

sarah

Séjour de 2 nuits en mars 2024
Réponse de Senior Rooms Operation Manager le 22 avr. 2024
Dear Sarah, Thank you for the outstanding rating. We are delighted your time at Miami Marriott Biscayne Bay was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Divya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing experience the view from balcony is just so good!
Séjour de 2 nuits en mars 2024
Réponse de Senior Rooms Operations Manager le 2 avr. 2024
Dear Divya, We are delighted you had a fulfilling stay at Miami Marriott Biscayne Bay. It is always wonderful to learn from our guests how the incredible views helped to elevate their visit, and we are glad this was your experience as well. We are glad you could enjoy your time here. Thank you for the generous review, and we look forward to hosting you again for another outstanding stay.Maria Scafuro,Senior Rooms Operation Manager

10/10 Excellent

Omar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Senior Rooms Operation Manager le 3 avr. 2024
Dear Omar, Knowing you enjoyed every aspect of your stay at Miami Marriott Biscayne Bay is why we do what we do. Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back to the area.Maria Scafuro, Senior Rooms Operation Manager

10/10 Excellent

Swati

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay at the Marriott! It was convenient located in an area to see all the Miami sites (Miami Design District, Wynwood Walls, Bayside, and others). The pool at the hotel was nice as well, slightly smaller then expected. The gym was really nice, spacious and clean. The lobby (and rest rooms) was really nice as well for a change on scenery from the room. The room with balcony overlooked the city & part of the bay. We were a little confused with the daily $35 for the food/beverage, the concierge initially told us it could be used for the Pool table & fitness classes. We ended up using it only for food. The room & balcony was nice, it over looked the city & bay. The construction on site was loud, but manageable with doors closed.
Séjour de 3 nuits en mars 2024
Réponse de Senior Rooms Operations Manager le 3 avr. 2024
Dear Swati, Thank you for allowing Miami Marriott Biscayne Bay the opportunity to welcome you. We are so glad our location worked out perfect for you and that you could experience a refreshing swim in our pool. We also feel pleased to know that you could soak in the amazing views and that you liked our modern property during your great stay. Having said that, we regret the inconvenience you had due to the concern outlined. Your review is highly appreciated, and we hope to welcome you back to our hotel.Maria ScafuroSenior Rooms Operation Manager