Dear Erick,On behalf of the entire hotel team, I want to thank you for sharing about your recent holiday at the Turtle Beach Resort.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Leadership Team to ensure that the necessary guidelines are in place and reviewed to ensure your experience is an isolated one.Once again I thank you for sharing your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.

Dear Natasha,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Taylor,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Melissa Sulan,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Leanna Kelli,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Ioanna,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Eddie,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team and can assure you that we will continue to use guests' feedback to make improvements where feasible. Once again, I thank you for sharing your feedback. Although we fell short of meeting your expectations during your stay, I hope you will consider our resort on your next visit to Barbados so that we can deliver on the guest experience you deserve.Warm regards,Shodia PickeringGuest Services

Dear Ashley,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Maria,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Amanda,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Mark Christopher,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Maria,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Shveta,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Sanjay,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Richard,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team and can assure you that we will continue to use guests' feedback to make improvements where feasible. Once again, I thank you for sharing your feedback. Although we fell short of meeting your expectations during your stay, I hope you will consider our resort on your next visit to Barbados so that we can deliver on the guest experience you deserve.Warm regards,Shodia Pickering Guest Services

Dear Nils Lauritz,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Edward,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Savitri,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Shawnee,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team and can assure you that we will continue to use guests' feedback to make improvements where feasible. Once again, I thank you for sharing your feedback. Although we fell short of meeting your expectations during your stay, I hope you will consider our resort on your next visit to Barbados so that we can deliver on the guest experience you deserve.Warm regards,Shodia PickeringGuest Services

Dear Myra,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Jean Mark,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.We also regret that your dining experience fell short of expectations due the challenges with birds. We are actively working on implementing measures to address the bird issue in the outdoor dining area.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Hydee,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Patrick Paul,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Renata,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Sharon,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Gidget,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team and can assure you that we will continue to use guests' feedback to make improvements where feasible. Once again, I thank you for sharing your feedback.Although we fell short of meeting your expectations during your stay, I hope you will consider our resort on your next visit to Barbados so that we can deliver on the guest experience you deserve.Warm regards,Shodia PickeringGuest Services

Dear Fabian,n behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Suzanne,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Karl H,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Eldon,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our associates sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.Although we fell short of meeting your expectations during your stay, I hope you will consider our resort on your next visit to Barbados so that we can deliver on the guest experience you deserve.Warm regards,Shodia PickeringGuest Services

Dear Manosij,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates with a special mention to Christina as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Stephen,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Sharon,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.

Dear Monicia,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Antonio,Thank you for sharing your feedback about your recent stay at Turtle Beach. We appreciate your honesty, and we're genuinely sorry to hear that your experience did not meet your expectations.We are deeply sorry to hear about your dissatisfaction with the resort and food quality. Providing a clean, comfortable, and enjoyable experience for our guests is of the utmost importance to us, and it is disheartening to learn that we fell short in meeting your expectations.Your comments have been shared with the relevant departments, including housekeeping and kitchen, and we are conducting a thorough review to identify and address the issues you've raised. We take your feedback seriously and are committed to making the necessary improvements to enhance the overall guest experience.We understand the importance of maintaining the high standards that our guests expect from Turtle Beach, and we appreciate your feedback as it guides us in our ongoing efforts to enhance the guest experience.Warm regards,Shodia PickeringGuest Services

Dear Richard,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Shawn,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Robert,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regardsShodia PickeringGuest Services

Dear Satyan,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Alphonza,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.

Dear James,Thank you for taking the time to provide feedback on your recent stay at our property. Your feedback is invaluable to us as we continuously strive to improve our guest experience.I regret to learn that you found the rooms to be in dire need of refurbishment. Please know that we take the upkeep of our property very seriously, and plans for renovations are underway to address these concerns.On a positive note, we are glad to hear that you appreciated the location of the resort, as we understand the importance of this aspect in contributing to the overall guest experience.Once again, I thank you for sharing your feedback.Your feedback is instrumental in our continuous efforts to improve, and we hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.Warm regards,Shodia PickeringGuest Services

Dear Dhwani,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Elizabeth,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

Dear Kris,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services