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Beoordelingen van Arkana Motel

3 out of 5
Arkana Motel
46 Ferry Street, Maryborough, QLD

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 38 van 177 beoordelingen" "
Gastenscore: 8 - Goed. 81 van 177 beoordelingen" "
Gastenscore: 6 - Redelijk. 38 van 177 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 177 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 177 beoordelingen" "

7,8/10

Netheid

8,0/10

Personeel en service

7,8/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Vinzenz

Positief: Netheid, comfort kamer
Check In leider nur Online.
1 nacht verbleven in februari 2024

8/10 – Goed

rabin

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

4/10 – Matig

TIMOTHY

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For the price we paid the place needs an overhaul. Paint job fresh up the place. Upgrade bathroom’s. put real windows on not louvers to help with noisy traffic. The pool does not look very inviting everything in the rooms are old and outdated.
3 nachten verbleven in september 2023
Reactie van darryn op 2 okt 2023
Thank you for your review. We take great pride that our rooms are exceptionally clean and comfortable. thank you again

10/10 – Uitstekend

Lucinda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is well loved property and the staff look after it. The staff are very approachable and made the stay great. Parking and secure. Close to town. Not noisy even tho it’s just off the highway.
2 nachten verbleven in juli 2023
Reactie van darryn op 29 jul 2023
Thank you for your review. We take great pride that our rooms are exceptionally clean and comfortable. thank you again

10/10 – Uitstekend

Julie Anne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and comfortable Staff were welcoming and friendly 😊
Reactie van darryn op 6 jan 2023
thank you Julie for taken the time to give us a review on your recent stay

8/10 – Goed

Shalendra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall good. Liked the self service BBQ. Recommended highly. Very quiet and comfortable
Reactie van darryn op 5 jan 2023
thank you for taken the time to give us a review

8/10 – Goed

Leszek

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
Reactie van darryn op 1 jan 2023
thank you for your review

8/10 – Goed

Mark

1 nacht verbleven in november 2022

2/10 – Ontzettend slecht

Vita

1 nacht verbleven in september 2022
Reactie van darryn op 5 sep 2022
Hi Vita can you give us some feedback on your stay please . as we had relief managers in when you stayed . thank you

10/10 – Uitstekend

Vanessa

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
…..
1 nacht verbleven in augustus 2022
Reactie van darryn op 11 okt 2022
thank you for taking the time to give us a review

2/10 – Ontzettend slecht

Faith

Zakenreiziger
Negatief: Personeel en service
They cancelled my booking without informing me. I got to the Mitel after driving 51/2 hours to be calmly told they had cancelled my booking and I would get a refund. I went to another motel and found that they had not cancelled my booking and I had no refund! Thieves and cheats!
1 nacht verbleven in augustus 2022
Reactie van darryn op 11 okt 2022
all lies

2/10 – Ontzettend slecht

Jesse

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Absolute filth. Window above bed broken and covered with ply. Stains all over sheets. Mould all over walls and ceiling. Do not stay here.
1 nacht verbleven in augustus 2022
Reactie van darryn op 3 aug 2022
Thank you we will be in touch to discuss this further

10/10 – Uitstekend

Denise

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place to stay. Easy parking, comfortable beds and spacious rooms
2 nachten verbleven in juni 2022
Reactie van darryn op 20 jun 2022
Thank you for the review. We take great pride that our rooms are exceptionally clean and comfortable. We aim to please.

8/10 – Goed

Roland

Positief: Personeel en service
4 nachten verbleven in december 2021
Reactie van darryn op 3 aug 2022
Thank you

2/10 – Ontzettend slecht

Lyndall

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Didnt even stay here hotel cancelled due to no after hours bookin & we was in transit i havent been refunded for this althoughr i spent 13hrs on phone trying tofix this svrew up on Your behalf.
1 nacht verbleven in december 2021
Reactie van Darryn op 31 dec 2021
Hi Lyndall Robson the hotel cancelled this booking as we dont do after hours check ins which is clearly stated on the booking site and for your information we received no payment at all as we waived all fees and charges so maybe you need to check you information again before defaming a business . happy new year to you and your family

8/10 – Goed

Jenny

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A pleasant pet friendly property in close proximity to everything that I needed.
1 nacht verbleven in december 2021
Reactie van Darryn op 19 dec 2021
Thank you jenny for taken the time to give us feedback on your recent stay with us and we hope to see you again

8/10 – Goed

Vernon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2021
Reactie van Darryn op 19 okt 2021
Thank you for your review

10/10 – Uitstekend

Elizabeth

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Receiving a message after we left thanking us for staying. That was nice.
1 nacht verbleven in september 2021
Reactie van Darryn op 5 okt 2021
Thank you Elizabeth for the kind review. We recently implemented the personal departure message and are pleased it is being received pleasantly.

10/10 – Uitstekend

evelyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2021
Reactie van darryn op 3 aug 2022
thank you

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
2 nachten verbleven in augustus 2021
Reactie van darryn op 23 aug 2021
thank you for your review

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Negatief: Personeel en service
We were less than 10 minutes late for checkin due to road works and they cancelled our booking with NO REFUND and NO offer of changing to another night. The receptionist was rude.
1 nacht verbleven in juli 2021
Reactie van Darryn op 22 jul 2021
Narelle Morell Thank you for the multiple reviews anonymously posted and giving me the opportunity to respond. Your booking information listed your address as 10 mins away you were notified when booking then in 2 emails 1 sms and 1 telephone conversation that reception check-in times are 2pm to 8pm The last communication with you was at 8.10pm where you said you were still 20 mins away. I explained that reception is now closed and you should seek a refund from the booking agency that you booked with and we would waiver all fees. You neglected to do so at your own peril. Please for future bookings with accommodation providers make a fulling informed decision when dealing with international on line booking agencies be very wary. Have a nice day

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I stayed a single night and felt everything was broken or had an issue, except the air con. Tv remote broken in half and batteries crushed. Shower head holes calcified over so badly all water defied gravity. Only one light worked and it constantly flickered. Next time I'll definitely try another place.
1 nacht verbleven in juli 2021
Reactie van Darryn op 21 jul 2021
Thank you anonymous for your review. You could of bought this attention directly to management to rectify immediately but instead decided to make a public display. We need to be made aware of said apparent issues while guests are here and for the benefits of future guests

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger, Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Property was clean but older and needs a little tlc. The property is "pet friendly", but it was more like pets can be in the room. They can't be left in the room if you need to go out and to take them to the bathroom you have to walk out to the street front. It is great to have a place to stay when travelling with a pet but I think things could be improved.
1 nacht verbleven in juni 2021
Reactie van Darryn op 30 jun 2021
Thank you for your review. Im completely perplexed that you seem to think its ok to leave an animal unattended in a room as well as that an animals bathroom break you are required to walk your animal to grassed areas???? both of these procedures are displayed for your information in your room for the safety of guests and the motel. sometimes peoples expectations are out weighted by reality. have a nice day

8/10 – Goed

David

1 nacht verbleven in juni 2021
Reactie van Darryn op 9 jun 2021
Thank you for taking the time to post a review

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Arkana was great to stay. The room was clean and comfortable.
5 nachten verbleven in mei 2021
Reactie van Darryn op 28 mei 2021
Thank you for taking the time to review our motel. We pride ourselves on clean and comfortable stays. I'm glad you enjoyed your stay and hope to see you again

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service
There was no welcome but hanging face, almost saying manager didn't want me to stay there. I hope not to see same manager again. However room was good for an overnight sleep.
1 nacht verbleven in mei 2021
Reactie van darryn op 25 mei 2021
Hi Anonymous as the owners we are deeply sorry for your experience and would like to know more about this situation please so we can discuss it with our manager . your name and date you stayed please . thank you and sorry again

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
3 nachten verbleven in mei 2021
Reactie van Darryn op 15 mei 2021
thank you

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good/
1 nacht verbleven in mei 2021
Reactie van darryn op 13 mei 2021
thank you

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2021
Reactie van darryn op 11 apr 2021
thank you

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great bed and hot water, and being able to have our dog stay with us.
2 nachten verbleven in april 2021
Reactie van Darryn op 11 apr 2021
Thank you for taking the time to post a review

8/10 – Goed

Vic

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2021
Reactie van darryn op 7 apr 2021
thank you for taken the time to give us a review on our motel .

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, comfy beds. Clean bathrooms & hot showers. Daily housekeeping. Friendly, approachable & informative staff. Very impressed for a budget motel. Would certainly recommend.
3 nachten verbleven in april 2021
Reactie van Darryn op 6 apr 2021
Thank you for taking the time to review our motel

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2021
Reactie van Darryn op 4 apr 2021
Thank you for taking the time posting a review

8/10 – Goed

Raymond

Positief: Netheid, personeel en service en comfort kamer
Ok, but dated
Not much to say really. Only stayed as overnight stop-over, and ok for that. Don't know if it would be my choice for longer stays, but price was good, has a pool and restaurant (closed at present) and plenty of off street parking. Has a somewhat "stuck in the 70s" vibe, but then, so does Maryborough in general.
1 nacht verbleven in maart 2021
Reactie van Darryn op 2 apr 2021
Thank you for taking the time to review our motel

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lived up to what I expected. Not grand. Not shabby. It was comfortable.
1 nacht verbleven in maart 2021
Reactie van Darryn op 9 mrt 2021
thank you for your review

10/10 – Uitstekend

Nick

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2021
Reactie van darryn op 3 feb 2021
thank you nick

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Arkana
It’s close to amenities. Check in was swift, free jar of milk. Pretty busy when I was there over holidays but clean enough. Furniture in reasonable condition. Vending machine in common area available for snacks which I didn’t use. Microwave and fridge very useful. Has small freezer compartment. Easy checkout. Parking onsite. Despite being busy always had one.
Room
Room
Room
Bathroom
6 nachten verbleven in december 2020
Reactie van Darryn op 12 jan 2021
Thank you for taken the time to give us feedback on your recent stay with us . we are glad you liked everything and we look forwarded to seeing you again next time you travel to the area.

6/10 – Redelijk

Justine

Positief: Netheid, personeel en service
Basic hotel
Basic hotel close to town. Requires a bit of renovation.
1 nacht verbleven in januari 2021
Reactie van darryn op 7 jan 2021
Hi Justine thank you for taken the time to give us feedback on your recent stay with us please remember we are a budget motel and priced accordingly thank you again

8/10 – Goed

Hugh

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good motel accommodation
Easy to find and good accommodation. Close to a few food options and a good table for eating at. Comfortable stay.
1 nacht verbleven in december 2020
Reactie van darryn op 4 jan 2021
thank you for your feedback Hugh it is much appreciated and we look forwarded to seeing you again

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing place and perfect parking space just in front of room
1 nacht verbleven in december 2020
Reactie van darryn op 29 dec 2020
thank you very much we are glad you enjoyed your stay with us

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Handy to town and other attractions, handy also to Harvey Bay
1 nacht verbleven in december 2020
Reactie van darryn op 29 dec 2020
thank you for taking the time to give us a review

10/10 – Uitstekend

Geverifieerde reiziger

5 nachten verbleven in december 2020
Reactie van darryn op 29 dec 2020
thank you for taking the time to give us a review

4/10 – Matig

Geverifieerde reiziger

4 nachten verbleven in november 2020
Reactie van darryn op 24 nov 2020
Hi Anonymous some more information would be helpful as we use customer feedback to help with the growth and direction of our business to better our customer experience

8/10 – Goed

John

Positief: Netheid, personeel en service
The 60's motoring public
This is a typical 50's 60's motel; where your car is directly in front of the room. It was fun to remember and even better to have a microwave and flat TV. Little table and chairs both inside and outside and No Smoking (except well away).
1 nacht verbleven in oktober 2020
Reactie van Darryn op 24 okt 2020
Thank you for your review John granted while this motel was built in the late 60's we have done our best to bring it into the modern day with 3 star facilities we pride ourselves with 5 star cleanliness and customer services. Hope to see you again

10/10 – Uitstekend

Susie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extremely lovely and accommodating staff and was in a super convenient location :)
1 nacht verbleven in oktober 2020
Reactie van darryn op 8 okt 2020
Hi Susie thank you very much for your lovely kind words it was a pleasure having you stay with us and we look forwarded to seeing you again

6/10 – Redelijk

Geverifieerde reiziger

Bathroom is quite dated
1 nacht verbleven in oktober 2020
Reactie van darryn op 4 okt 2020
thank you

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice people and love the room. Was perfect for me and my parnter
2 nachten verbleven in september 2020
Reactie van darryn op 27 sep 2020
thank you very much we hope you come back and stay with us again soon

8/10 – Goed

Barbara, Brisbane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, comfortable and well serviced. Convenient to shops for meals.
3 nachten verbleven in augustus 2020
Reactie van darryn op 1 sep 2020
Thank you barbara we are glad you enjoyed your stay with us and look forwrded to seeing you again

10/10 – Uitstekend

Glenda, Eagleby Qld

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were very happy with the stay at Arkana Motel. We booked a budget motel and as far as budget motels go it was excellent. Bathroom was small but we overlooked this the management were wonderful and accomodating. Great weekend accomodation for our needs.
3 nachten verbleven in augustus 2020
Reactie van darryn op 17 aug 2020
Hi Glenda thank you very much for your kind words and we look forwarded to seeing you again next time you are in the area .

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2020
Reactie van darryn op 30 jul 2020
Thank you