Hotelresorts in Margarita-eiland

"This is the worst hotel experience ever. They said they didn’t have our (prepaid!) reservation, and we should simply pay for a new room in cash. We arrived on the last day of the year with 2 small kids, but the owner was very very rude. He didn’t even do an extra search for our reservation. We ended up leaving. The hotels.com chat function didn’t work for us so unfortunately the hotel did receive our prepaid funds; they get our honest review in return. I sincerly recommend not going to this hotel."