Dear Sabine,first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood.Thank you very much for having chosen our JS Hotel during your days in Mallorca and sending in a review.We are delighted to hear that you were treated with the care and attention that we strive to offer to all our guests. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so.We will review all the images that are published online to ensure that they correspond with reality.All the best and kind regards,JS Hotels Team

Dear Guest, thank you for your feedback. We are very sorry to read that your stay at the hotel was not up to par. We are ever so sorry that you did not enjoy your stay at our Hotel due to its location. Sadly, there is nothing we can do about it. However, we hope that your tour operator can give you better advice next time. Most of our guests express their satisfaction with our gastronomic offer. It is true that at our Hotel we receive guests of different nationalities, that is why our chefs prepare a varied offer to please all our guests alike. We are sorry that in your case we haven’t been able to fulfill your expectations. Despite everything, we hope we will have the pleasure of welcoming you back to the hotel again. Best wishes, JS Hotels Team

Estimada Nora Mabel,agradecemos su comentario y lamentamos cualquier inconveniente que haya tenido con la distribución del baño.Su comentario es valioso para nosotros, ya que nos ayuda a identificar áreas en las que podemos mejorar.Nuestro objetivo es proporcionar la mejor experiencia posible para nuestros huéspedes, y tomamos sus comentarios en serio. Esperamos que, a pesar de esta dificultad, haya tenido una estancia agradable con nosotros. Valoramos su elección de alojamiento y esperamos darle la bienvenida nuevamente en el futuro para brindarle una experiencia aún mejor.Gracias por su comprensión y por compartir su experiencia con nosotros.Saludos cordiales,todo el equipo de JS Hotels

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung über unser Hotel mitzuteilen. Wir sind sehr erfreut, dass Ihr Aufenthalt Ihren Erwartungen und Ihrem Geschmack entsprochen hat und es wäre uns eine Freude, Sie wieder in unserem JS Hotel willkommen zu heißen. Mit freundlichem GrußIhr JS Hotels Team

Estimado Javier, En primer lugar, queremos agradecerle que se haya puesto en contacto con nosotros para notificarnos las preocupaciones relacionadas con sus recientes vacaciones y pedirle disculpas por no haber estado a la altura de sus expectativas. Sus comentarios son muy importantes para nosotros y nos aseguraremos de que sus observaciones se pongan en conocimiento de la dirección competente para que puedan realizar los ajustes necesarios en las áreas que destaca en su reseña. En cuanto a su comentario sobre nuestras habitaciones e instalaciones, sentimos mucho no haber cumplido con sus expectativas. Le aseguramos que hemos tomado nota de sus apreciaciones, ya que valoramos mucho las opiniones de nuestros huéspedes a la hora de planificar cambios en nuestro hotel. Tenga la seguridad de que lo que ha experimentado no cumple con el estándar de limpieza de nuestro hotel. Utilizaremos su comentario para tomar las medidas necesarias para que no vuelva a ser un problema. Una vez más, acepte nuestras disculpas por todos los inconvenientes que ha experimentado. Sentimos enormemente no haber podido cumplir con sus expectativas. Atentamente, todo el equipo de JS Hotels.

Lieber Karsten,vielen Dank für Ihren freundlichen Kommentar über unser JS Hotel. Wir freuen uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten und natürlich besonders über Ihre Bewertung. Es freut uns sehr, dass wir Sie vor allem mit unserem Fitnessangebot und unserem freundlichen Team überzeugen konnten.Es tut uns leid, dass die Vielfalt unserer Restaurantküche Ihre Erwartungen nicht erfüllt hat. Wir verpflichten uns, weiterhin unser Bestes zu geben, um unsere Gäste mit internationalen Gerichten für jeden Geschmack zu verwöhnen. Wir hoffen, Sie beehren uns bald wieder! Ihr JS Hotels Team

Dear Davide,we want to thank you for using Expedia to share your experience with others.We encourage you to please communicate any issues (towel and shower curtain) to the reception desk next time, who would have been delighted to assist you.Looking forward to having you with us again soon. Sunny regards,the entire JS Hotels Team

Dear Danièle,our aim is to provide our guests with memorable experiences and we are delighted to learn that we were able to leave a positive impression.Our team is the greatest asset that the hotel has and they take great pride in their work year in and out to welcome all our guests and make sure they have a pleasant stay. Please be assured that we have shared your kind feedback with the team.We have also taken note of your comment regarding the behaviour of other guests. We know that some guests sometimes and occasionally have difficulty respecting the peace and the common rules of coexistence. The hotel's internal policy does not allow disturbances of any kind and does not agree with this. We are very sorry that this has caused any inconvenience. Please contact our friendly team at reception directly next time you have any problems or incidents.We apologize for not answering in French and are replying in English so as to make ourselves understood.Best wishes, JS Hotels Team

Dear Celia,first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood.We greatly appreciate you for taking the time to provide us with your feedback regarding your recent experience with us, and we are very very sorry to learn that our customer service was not up to par with your expectations during your stay.Our hotel chain always encourages the spirit of customer service and it has surely been the result of a misunderstanding that we will undoubtedly review with all our staff member.Please accept our sincerest apologies.With kind regards, JS Hotels Team

Dear Wilfried,first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood.We are very disappointed to read your feedback and note that we were unable to meet your expectations. We take all feedback, positive or negative into consideration, as our priority is to provide our guests with a very pleasant and enjoyable stay.You are right, our hotel is not the newest or most modern hotel, and if you want luxury, our JS hotel chain offers more suitable hotels. But we offer our guests a very friendly service with a balanced price-performance ratio.We regret not having met your expectations with the room. Naturally, sheets are changed regularly and we clean the room each day, so we do not quite understand what could have possibly happened. We encourage you to please communicate any issues to the reception desk next time, who would have been delighted to assist you. Having read your review about your stay at our Hotel, we now see where and how we can still improve our facilities. Thank you very much. It is a great help indeed. Our staff is the greatest asset that the hotel has and they take great pride in the work they do year in and out to welcome all our guests and make sure they have a pleasant stay.We are truly honoured that you chose to stay with us.Best wishes, JS Hotels Team

Dear Adrian,we are happy to find out that you had a pleasant time in our hospitality at our JS Hotel and want to thank you for using Expedia to give us a perfect rating.Looking forward to having you with us again soon. Sunny regards,the entire JS Hotels Team

Dear Giulia,firstly, we would like to express our apology for not answering in your language. We are responding in English in order to make ourselves understood.We are pleased to read that you had an overall enjoyable stay with us and that we were able to meet your expectations. Thank you for sending in a review.Finally, we will pass on your lovely comments regarding our friendly staff to all of the teams, who we know will be very happy as providing exceptional hospitality is at the heart of what we do. It was our pleasure to have you as our guest.Sunny regards, JS Hotels Team

Dear Guest,we greatly appreciate you for taking the time to provide us with your detailed feedback regarding your recent experience with us, and we are very very sorry to learn that a couple of things were not up to par with your expectations during your stay.We apologize for not answering in your own language and are replying in an international language so as to make ourselves understood.The form you sign before you start your vacations with us is a requirement of the government of the balearic islands and must be completed at check in. Upon request of the local authorities, the hotel must be able to present such a document from all our guests. Approaching reception and letting them know of the noise coming from the neighbour another room would have been assigned to you upon availability. Please, do not hesitate to communicate any issue to our reception team during your stay. Our team goal is to provide solutions to our customers in order to offer them a very pleasant stay. Our reception also provides hair dryers upon request.Regarding the ants, we would like to apologize to you very much, but due to the climate zone, high temperatures and natural surroundings it can happen that ants also reach the hotel, especially if there is food available. We are very sorry about this and do our utmost to prevent them from reaching the restaurant.We deeply regret that your experience at our hotel was not as expected.At JS Hotels we appreciate the positive as well as the negative comments that help us to improve every day.With kind regardsthe entire JS Hotels Team

Lieber Michael,wir bedauern zutiefst, dass Ihre Erfahrungen nicht wie erwartet waren. Es wäre sehr hilfreich gewesen, wenn Sie uns schon während Ihres Aufenthalts Ihr Anliegen mitgeteilt hätten und wir somit alles getan hätten, um Ihnen einen angenehmen Aufenthalt zu ermöglichen. Unser Personal ist immer bemüht, auf die Wünsche und Anliegen unserer Gäste einzugehen und Ihnen auch ein anderes Zimmer zur Verfügung zu stellen, wenn sie sich in dem Ihrigen nicht wohlfühlen.Bei JS Hotels schätzen wir die positiven wie die negativen Kommentare, die uns helfen, uns jeden Tag zu verbessern.Mit freundlichen Grüßendas gesamte JS Hotels Team

Lieber Raimund,herzlichen Dank, dass Sie sich Zeit genommen haben, um uns Ihre Kommentare zu Ihrem Aufenthalt in unserem JS Hotel mitzuteilen. Vielen Dank, dass Sie unser tolles Team und das gastronomische Angebot so positiv hervorheben. Gern leiten wir Ihre freundlichen Worte an alle unsere Mitarbeiter*innen weiter.Wir möchten, dass Sie wissen, dass wir uns absolut in Sie hineinfühlen und Ihre Präferenz für eine ruhige Unterkunft zu schätzen wissen. Es ist jedoch unvermeidlich, dass Gäste, die feiern gehen, erst spät in der Nacht in unser Hotel zurückkehren. Leider sind nicht alle Gäste in Bezug auf Lärm gleichermaßen respektvoll und dafür entschuldigen wir uns. Wir freuen uns schon auf Ihren nächsten Besuch.Freundliche GrüßeIhr JS Hotels Team

Dear Pedro,thank you for writing a review about your recent stay with us. We hope you don’t mind that this reply is in English, we are replying in an international language to make ourselves understood. We are very pleased to read that you had a pleasant time at our JS Hotel and would like to thank you for using Expedia to share your experience with others.We are truly honoured that you chose to stay with us.Best wishes, the entire JS Hotels Team

Estimado Lázaro,Muchísimas gracias por haber escogido nuestro JS hotel para disfrutar de tus merecidas vacaciones, así como por tu excelente valoración.Nos alegra saber que la atención prestada por nuestro personal fuera agradable para ti. Nos caracterizamos por contar con excelentes profesionales que se realizan su labor con dedicación para lograr que se sienta como en casa. Le trasladaremos tu amable comentario a todo el personal.¡Nos encantará volver a verte!Atentamente, todo el equipo de JS Hotels

Dear Leslie,we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood.Our principal objective is to ensure each of our guests receive the highest standard of care while residing with us and we aim to provide the best holiday experience possible. We are glad to read we have succeeded and that your overall opinion of your holiday is positive.Having read your review about your stay at our Hotel, we now see where and how we can still improve our facilities. Thank you very much. It is a great help indeed. We look forward to welcoming you back to the JS Hotel in the not too distant future.Sincerely, the entire JS Hotels Team

Estimada Marina,Estamos encantados de saber que ha disfrutado de su estancia con nosotros y nos alegra leer que disfrutó de un encantador desayuno, somos muy afortunados de trabajar con algunos grandes chefs que se enorgullecen de ofrecer una amplia selección de comida de fantástica calidad.En cuanto al servicio de limpieza sentimos no haber cumplido sus expectativas en este ámbito. Tendremos en cuenta sus comentarios para que esto no vuelva a ocurrir en el futuro.Esperamos poder volver a recibirle pronto. Atentamente, todo el equipo de JS Hotels.

Dear David,first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood.Thank you for staying at our JS Hotel on your recent trip to Majorca, and for taking the time to share your review with us.Our highly motivated and competent team ensures that our service provides special holidays, as well as our hotel's great location.We hope to be able to give you a warm welcome again soon. Kind regards, JS Hotels Team

Dear Laura,first of all, we would like to apologise for not responding in your language. We reply in an international language to make ourselves understood.We very much appreciate you taking the time to provide us with your feedback about your stay, and we are very sorry to read that several things throughout your stay did not meet your expectations. We are very sorry for any convenience this may have caused. We encourage you to please communicate any issue or incidence directly to our friendly team at the reception next time.We apologise for the housekeeping irregularities you experienced during your recent stay. Our hotel normally has a high standard of cleanliness and our primary aim is to ensure that every guest has a pleasant and relaxing stay with us.Best regards, JS Hotels Team

Dear Guest,thank you for the photos and your evaluation here on Expedia.We encourage you to please communicate any issues to the reception desk next time, who would have been delighted to assist you.With best regards,JS Hotels Team

Dear Cristiana,thank you very much for taking the time to tell us about your stay at our Hotel. We do our very best to provide our guests with the best possible value for money every day, and we are happy to read that you feel able to confirm that the quality we provide is on a level with our highly competitive rates.Naturally we are terribly disappointed that some of our staff members did not demonstrate the usual level of hospitality which we pride ourselves with. We have shared your feedback with the entire team at the hotel. Please be assured that this is not a usual occurrence at the hotel.With kind regards,JS Hotels Team

Dear Guest,first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood.We are concerned to read that we did not manage to meet your expectations. Please be assured that we take all reviews very seriously and have shared your feedback with our team. We constantly aspire to improve the experience of our guests.Approaching reception and letting them know of the noise, another room would have been assigned to you upon availability. When visiting us again please make sure our staff is notified of your preferences. We are very sorry to read that you didnt enjoy your stay with us entirely.Yours sincerely, JS Hotels Team

Dear Flora,first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood.Our aim is to provide our guests with memorable experiences and we are delighted to learn that all of us were able to leave a positive impression. Thank you for taking the time to share your experience with us.Kind regards, JS Hotels Team

Lieber Gast,vielen herzlichen Dank, dass Sie sich für Ihren Urlaub in unserem JS Hotel entschieden haben und dass Sie Ihre positive Bewertung für die Internet-Gemeinschaft hier veröffentlicht haben. Mit freundlichen Grüßen, Ihr JS Hotels Team

Dear Marco, first of all, we would like to apologise for not responding in your language. We reply in an international language to make ourselves understood. We are very pleased to read that you had a pleasant time in our hospitality at our JS Hotel and want to thank you for using expedia to share your experience with others. Best wishes, JS Hotels Team

Dear Miles, thank you for taking the time to share your feedback about your recent stay with us. However, we will review all the images that are published online to ensure that they correspond with reality. For us it is vital to know the opinion of our guests and thus be able to detect if we are working in the correct line or we should improve some aspects. We are very saddened to read that you didn´t enjoy your stay with us. We encourage you to please communicate any issues to the reception desk next time, who would have been delighted to assist you. Best wishes, JS Hotels Team

Dear Mihaela, thank you very much for sending in your feedback following your stay with us. We are so pleased to read you enjoyed your stay with us. It is always refreshing to receive positive comments on the service we provide as a hotel. Your feedback will be transmitted to the relevant departments. We look forward to welcoming you back in the near future. Best wishes, the entire JS Hotels Team

Dear Guest, first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood. Our aim is to provide our guests with memorable experiences and we are delighted to learn that we were able to leave a positive impression. We should also mention that we do our very best to provide our guests with the best possible value for money every day, and we are proud that you feel able to confirm that the quality we provide is on a level with our highly competitive rates. Please next time report any issue i.e. air condition to our staff at the reception desk. They will be very happy to assist you with anything you may need. Best regards, JS Hotels Team

Dear Per, first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood. Thank you for your review. We are glad to read that your overall experience was positive. Most of our guests express their satisfaction with our gastronomic offer. It is true that at our Hotel we receive guests of different nationalities, that is why our chefs prepare a varied offer to please all our guests alike. We are sorry that in your case we haven’t been able to fulfill your expectations. We are truly honoured that you chose to stay with us and hope to be able to welcome you back in the future. Yours sincerely, JS Hotels Team